I always feel important whenever I come in, doesn't matter if I have appt or not. I've always been…read moretreated with respect and importance

Purchased a pre- owned BMW from this dealership - The transaction was smooth, the employees…read morecourteous, and professional, The vehicle was as described, l receive multiple compliments on the color combination. Because I was out of State, the General Manager of this dealership went overboard to assist me after the purchase with an issue! Great Dealership, i would recommend, as well as planning return as a customer.

Love the parts department here, great service in finding the proper parts for my truck. It's also…read morenice that they still have original parts for my '88 pickup. Pricing is decent, obvious dealer mark ups but they're tolerable. They take the time to verify what you need as well using print outs of exploded views. Would recommend.

I verfied availability via online and was confirmed the vehicle was available. I drove over 50…read moremiles from Illinois to potentially purchase the vehicle and found out it was sold the previous day. I decided to look at another vehicle and it had a bubble on the front tire. They were trying to sell me a vehicle that visibly had defects. Not worth the drive to look at any of their vehicles and don't trust the online or AI process at this dealership.

Wow! Tim was great to work with from start to finish. I purchased a car at a great…read moreprice and have been pleased with it ever sense. Tim went the extra mile to make sure I was completely satisfied. Followed up with me days later to make sure I was pleased with my purchase. I would recommend Tim and his vehicles to any and everyone. I recently sent my brother to Tim and he had the same experience. No pressure no gimmicks the way a car buying experience should be... Dirk F.

This is a great place to buy a car!!! Tim is a great guy and very down to earth and trustworthy…read more He's Real! We walked in looking for a car and walked out with the keys to a very clean used car! We couldn't be happier with our car or our experience!!! Thanks Tim, we will be telling all of our friends and family about ur place!

Adding to previous review... Bot another car through Kirk at…read more45th St Motors and continue to be impressed with the quality of vehicles he has and what a consummate professional he is and transparent with all aspects of the transaction. Highly recommended to all.

This car dealership made the buying process comfortable for me. Their prices are great and the…read morestaff really works to meet your needs with no pressure. Check out thier inventory online. You will not regret giving this dealership your business.

Walking into this place I was kind of skeptical because I am not a Nissan girl, but looky here! I…read moresaw a shiny new Nissan pathfinder and I was in love... Our salesman Micheal Williams took such great care of us.. he has knowledge of all the different types of cars on the lot and when you ask him a specific question because I already knew the answer to it he can tell and actually give you the right answer, meaning he knows his product. Micheal's customer service is superb and he is so personal with his customers. Your not just a sale or a file to him.. but and actual person that he sincerely cares about. He even surprised us with a phone call the next day to make sure eventually was ok with the vehicle. The guy is awesome.. Micheal made the whole car buying a breeze and he was quick with all the paperwork and legal blah blah....Mike if you ever see this I'm sending everyone I know your way... thank you for making this process a breeze and I'm loving my new truck

If you are contemplating getting a vehicle from here, I'd think twice. I purchased a preowned Kia…read more At around 10,000 miles, I started to get codes that come and go. I was advised by Napleton Nissan to take it to a certified Kia dealership. I was then told by the Kia dealership that at the time of purchase, the incorrect battery style had been placed in the car per the manufacturer instructions and was told to practically figure it cause at the time of sale no codes were thrown. Beware of Salesman, Isaias.

My car has been sitting at the service center for 4 days. I was charged 500 for diagnosis and still…read morehave not been told what the problem is. No service advisor has contacted me or informed me of any charges. I will never take any vehicle back to this location again. I usually go to the Orland Park location and they are very professional and informative and straightforward. I called today and they said the service center was closed at 4:30 on a Wednesday that seems strange so I called back and get through to the service center. They are shady charging you for services. They didn't perform. I'm going up there at 7:30 tomorrow and speak to the service manager and if my car is not repaired. I will have it towed to a different location if you're thinking about taking your car here don't

The good... my car has been repaired, Nick S Did a great…read morejob getting the warranty company to pay $1,700 of the $4,100. The bad.. the ridiculous price.

Have you ever felt like you're not being listened to? Not once, but multiple times?! My lease was…read moreending and I wanted to purchase my 2023 Crosstrek. I have leased 5 other vehicles from various brands(1 Lincoln, 2 GMCs, and 2 Buicks) and this was the first time I ever loved something so much I wanted to purchase it. The saleswoman advised me that purchasing a new Crosstrek would be a lower interest rate and a better deal. This is the end of December 2025 and it was a 2025 model, the same color but a trim inferior to my 2023. I asked if there were any other options or if I could at least get a different color. The answer was 'no, this is it'. She continued to reassure me buying the 2025 was the better choice and reluctantly that's what I went with. I was frustrated as I had to settle for a lot less features and my payment and insurance went up by over $100 per month. I hoped I would feel better about it but I did not. The car had 19 miles on it at time of purchase. The ride was rough when I hit bumps from the time of purchase and I noticed a rattle coming from the rear when I hit bumps which started to get louder so I called service and had to bring it in for assessment. A few suspension parts in the rear needed to be replaced so I had to wait for them to be ordered. When I came to my appointment I waited an hour and a half only for them to come out and tell me they didn't have enough time to fix the car and I would have to make an appointment to come back next week. This was the tipping point for me because not only am I paying more for less, it's a car I didn't want and there's ALREADY something wrong with it before I even put a plate on the car or made my first payment. I had my 2023 Crosstrek for 3 years without a single issue, not even so much as a flat tire. I immediately called and spoke to a manager and told them my situation and they made an appointment for the following week. When I returned for the repair the next week I met with the sales manager to discuss my options. I told them my issue and how I wanted to purchase my 2023 back, but I also chose 2 other Crosstreks they had in stock that matched the trim level and color I wanted. After sitting around for hours they only ran the numbers for a Solterra which is an electric vehicle. That is a HUGE commitment and completely different from what I asked, a complete 180. Once again I was being told it was my ONLY option. They wouldn't even consider any of the 3 options I wanted. I was told the discounts and incentives they were offering knocked down the price the bank wanted to approve me for. I find this hard to believe because the Solterra was almost $10K more than the new Crosstrek I actually wanted, and almost twice as expensive as what they have my 2023 listed for. I was informed the monthly payment would be the same as my current loan, but I needed to make a downpayment 4 times the amount I told them I was comfortable making which I told them in the beginning of our meeting. I was told I had a week to think over the offer. The absolute kicker is that the loaner car they sent me home with while my new car was being repaired was the color of one of the options I provided(alpine green) and reiterated several times during our meeting I was leaning towards that option if I wasn't able to take my 2023 back. It was probably random, but honestly as rare as green is, was it really? Probably not. I suspect it was to throw it in my face. I am completely frustrated to more pay for something I didn't even want, and even worse something that is already faulty. I do not trust that this car will be reliable and safe to drive which goes completely against what the Subaru brand stands for. It was recommended that I just keep this car for at least a year and come back. I was told that I should just be happy I have a car. That sounds like something you would tell a bratty ungrateful teenager whose car they don't have to pay for.

My dad purchased a Subaru forester here. Jeremy was our salesman. He was very friendly & patient…read morewith us. We test drove two cars. They were happy to help us look at options. Jeremy was very knowledgeable about the cars. My dad traded in his ford explorer. They gave him a fair price. While they were preparing paperwork, we got a tour. It's a beautiful new building. The service area was clean & huge. We will be back for any service the vehicle needs. Nice area to wait in also. Comfy chairs, tv, coffee.

When I checked in at your service department, with no appointment, I was greeted by your service…read moremanager. He promptly helped me with my needs. In addition, he estimated it may take over an hour to complete my request. surprisingly, my job was completed in just over 15 minutes. Great service, Thank You, but your costs were a little pricey, 350.00 for a key bob, in my opinion, was way too much. Sincerely Michael Fair Hammond

Horrible service…read more Brought my Volvo xc90 in and it came out worse. They said warranty was voided for some work cause of water damage. They always try to void warranty in our cases. Volvo elsewhere fixed stuff with warranty. Tried to call them back after, never answered their phone 4x Ultimately, went in with a screen issue left with a window and seat not working.... Scummy management and ownership

I bought a Honda crv. Im very happy with the purchase and Mike and Mark were excellent salesmen!!read more

We bought a Buick Enclave from them. The deal was fantastic and met our needs. We financed through…read morethem and received a favorable rate. The salesmen are not pushy. The owner worked his magic to make the car affordable. Great small business to buy a car from.

Frankie's is running a complete bait-and-switch operation…read more I inquired about a vehicle on their website and was contacted by Colleen telling me I was "approved" and asking when I could come in. I went in the SAME DAY based on that approval. When I arrived, I dealt with Dean and another guy in the office. We submitted every document they asked for and sat there for THREE HOURS waiting for a "bank response." No legitimate bank takes three hours to respond. The next day I called and was told they "still hadn't heard back." Then suddenly they needed more check stubs. We sent them immediately. They said they'd call back in 30 minutes. They didn't. When I called back, they literally hung up on me. I called again and was told they were "VERY busy" and would call when they could. They never did. Then I get a notification saying the vehicle was sold. An hour later? The SAME van is back online -- with a higher price. The next day? Another price increase. So which is it? Sold? Or just relisted for more money? This dealership wastes your time, plays games with pricing, and treats customers with complete disrespect. If this is how they do business, imagine what happens after you sign paperwork. Do yourself a favor -- go somewhere honest.

I purchased the vehicle of my dreams. The owner made sure that I got exactly what I wanted and I…read moregot it and All-Star team over there.