Bought a brand new 2025 VW ID4 in February 2026. Steering wheel slightly off center to the right. Brought in with about 1300 miles, they told me alignment was not off, that I would have to pay for them to take the steering off and realign, since I didn't purchase extended warranty. Doesn't make sense since I bought the car new. Brought the car back at under 4000 miles to check again, because after more than 4 months of driving, the steering wheel is DEFINITELY slightly off center. After a couple hours, one technician told me they did an alignment and they were taking it for a test drive with a level attached to the steering wheel to make sure it was center. When they came back, a second technician told me they didn't do an alignment, didn't do anything except test drive it with the level and it was not off center. Completely dismissed me. Every time I drive this car, I notice the off center steering wheel and it drives me bonkers. I've bought 2 brand new cars from Napleton in just under a year, but will never return. Done with Napleton. read more

Always quick, courteous and great service for my cars. Quality team provides an all around great customer experience.

After a good amount of time working with this dealership and seeing some faces come and go, I think I can say the arrow is pointing up compared to its initial foray into the Springfield market. Adam and Steven have been good representatives of the company service department, and Kendra always follows up to ensure feedback is collected. Not every interaction has been perfect, but if something doesn't go according to plan or a mistake is made, they'll work to rectify it. In dealing with numerous dealerships across the country with the now four VWs I've owned they're pretty good at what they do, and the product quality is there. (Not gonna comment on the TDI issue) read more

I live pretty much right between three or four different VW dealers here in Missouri. Dropped my Mk8 GTi off for a couple warranty issues and Napleton was the only dealer that said they could probably get me a loaner. Called the day prior to my appointment and Kendra said I had one reserved. I appreciated that a lot, since I live over an hour away and wanted to run errands while I was in Springfield. Steven and Conrad were super helpful with me and are both car enthusiasts themselves. The technician only ended up needing three hours to diagnose my issues and got my parts ordered for a repair. Great experience overall and unlike other dealers I've worked with in the past, I won't dread dealing with them. Thanks to the Napleton service crew for a great experience! read more

Dennis the courtesy van driver & Conrad are both amazing. The rest of the service dept-especially Anna the receptionist, treated me so rudely that I will never go back there. It doesn't cost anything to be polite to someone, but it can cost you thousands of dollars in lost business when you're a rude jackass. read more

we were traveling from Arizona to visit family in St Charles. The check engine light came on in our 2019 VW Atlas. We found Napleton VW and drove in without an appointment, basically an emergency. Stephen the service advisor greeted us like we were regular customers. He had a technician take our car back within 15 minutes of our arrival. They were able to diagnose and fix the issue. Luckily it was nothing major. We we're back on the road within an hour. Stephen and the staff at Napleton VW we're fantastic. We really appreciated the fast, friendly and professional service we receive. If you have a VW and live in the Springfield,MO area I would recommend you go to this dealer! I'm read more

I tried to buy a Porsche from this dealership last summer but they did not have what I wanted. I bought one out of state and drove it home. When I had a minor mechanical issue, Napleton treated me as if I had bought the most expensive Porsche on their lot. Great communication, great service. They will get my business and, when it is time to buy the next one, they get first shot. read more

Super happy with the job Napleton did on my car. They went out of their way to fix a really difficult cable issue, and we're super nice. Will return for all of my GTI needs! read more

Mike and the Service Team @ Porsche Springfield are efficient and skilled. They treat us with patience and kindness and make our ownership experience that much better. Thank you! read more

After almost 5 years as a customer I've always received excellent service. Friendly,courteous, knowledgeable and fair prices to boot!. Stephen, Adam, Shawn, Drew and Kendra are very professional in every aspect of their jobs. This indicates to me that best practices hiring and training are used by this business. I would highly recommend Napleton VW. read more

My fiance drove through town and had to stop at the dealership due to a tire issue. We drove up to Chicago from Los Fresnos, TX and we're making our way back to Texas. We stopped at the dealership service center at 545PM, the website said it closed at 6PM. When we got there it was a ghost town. We walked around and tried to find if anyone could help us. My fiance owns a 2015 EOS and we figured that VW would have some sort of on call service. She was able to find someone, we explained to him that we were from South Texas and heading back by way of Chicago when we ran into tire problems. The first thing out of his mouth is "I'm not a mechanic, I can check the tire pressure, and I can trade you." We said ok. He came back after about 15 minutes and when he got out of the car he acted like he knew something wasn't right. Which we already knew and we were not holding him accountable for it. My fiance said is there anyone you can call and he said no that the shop is closed but we could come back on Monday. It was funny. He did tell us he put in some air on all the tires and then said if you don't feel safe to drive, then don't drive. Then gave us his card and said he could trade us and it would only take an hour. We thanked him and drove off to find someone to help us. I realized later, trade us meant, I'll get you into another vehicle. You can't knock him for trying, right. But I would expect that the VW dealership would have some type of on call car service. We made our way to a Firestone that took care of us and got us back on the road. read more

BUYER BEWARE!!!! Bought a 2014 TDI SEL Premium NOV 2017 (Diesel fix had been performed). Car has been in the shop 4 times now, last visit has been 8 days and counting with no fix in sight. VW is "developing" software and said early Mar for the release. Asked about trading it in on another car and paying the additional cost as it was more expensive, only to be told I would lose $4500 in less than a month as my $19500 car would only get $15000 in trade now. So the consumer should eat that because VW cannot fix a car I was sold less than two months ago? Still in limbo, loaner car is not even close to my car that is sitting on the lot waiting for a "fix" while I pay for it. Dealership should resolve my problem ASAP and let VW deal with it. I own 4 Volkswagens and to be treated like this is unacceptable. Step up Napleton! UPDATE: Reached out to VW CARE. They have encouraged me to secure Class Counsel through them to assist in the buy back of my LEMON. Napleton still has done nothing. I have attempted to talk to Paul Napleton via email, nothing yet. I will email again and attempt to call him. I was however able to speak with Drew (the GM) only to be told they are doing all they can. When I asked why they haven't honored the customer and bought the car back, he said "well we made a profit when we sold that car and we cannot buy it back for what you paid for it" .... Wait you made a profit however the consumer is left holding the bag when it comes to repairs that are not even possible yet as VOLKSWAGEN has developed the software to fix the problem. VW Care said this is the 1 in 500,000 that has this problem. So I am still here, out my car for three weeks and counting. Making payments for a TDI SEL Premium while given a bare bones TSI to drive. I asked if they can make my car payments since the dealership has my car, only to be told by Drew "We have asked VW to assist with both the difference in buy back offer ($15000) and what I paid for the car two months ago, and we have also asked VW to make your payments." This was news to me because NO ONE from the dealership has called to relay any of this. Will update as we go along. read more

We drove into Springfield from Norwood to look at a Titan they had for sale...its an hour drive and by the time we arrived sales guy (John Bradley) said he was holding it for another buyer, we would have to wait till Thursday. Wednesday morning he calls and says his other buyer fell thru, told him I had appointments today but could be there tomorrow (Thursday) to buy the truck- CASH! I finished my work and dropped by the bank to pull the $9500 for the truck. When I get home I find an email telling me he sold the truck to someone else-This is why no body trusts the word of a sales person. Thanks for wasting my time, I know who NOT to buy a vehicle from. read more

UPDATE: they made good on fixing the situation. Josh made sure we were taken care of and got us into the vehicle my husband wanted. Still took a little loss but at least i will be able to breathe in this vehicle! This place will rip you off! Bought a used car Dec 30th 2017. Smelled of mildew and they were going to Ozone it....still smells! Went to look at getting another vehicle and they were only giving me $8000 for a car i paid $12000 3 months ago! Buyer beware!! read more

My niece was recently in an accident that totaled her car. She was struck by a man on a suspended license with no insurance. She lives in Springfield and I live in San Antonio Texas. I spent hours researching cars for her online. One vehicle that really stood out was a 2016 VW Passat at this dealership. The price of $13,995 seemed suspiciously low but I insisted that she go look at it. She loved everything about it until it was started. It made a horrible noise that indicated something was seriously wrong. The salesman made it sound like it was something minor or absolutely normal. She was told it came without a warranty of any kind. When asked about purchasing a warranty she was told it would be $3000 to $4000. That's a ridiculously high amount. Anyway, I told her to run, not walk away from this dealership. Clearly they are crooked and want to sell cars at any cost. STAY AWAY FROM THIS DEALERSHIP!!!! read more

Absolutely HORRIBLE!! I've been anticipating the arrival of a new model for a while, and when it finally came out, talked to one of their pseudo-salesmen, completely clueless about the vehicle, and NEVER HEAR BACK FROM ANYONE!!!! And they're building this huge expensive new dealership at 65 and Division. How they will do any business I have no idea. I could sell circles around any one of them! I'm being generous in giving them one star. Don't waste your time or money there, you'd be much better off driving a couple hundred miles north to Bommarito or Molle, I'm sure their service will be MUCH, MUCH BETTER!!!!! read more

Scheduling service visit was convenient, service advisor (Steven) was well informed, helpful and responded readily to my questions and concerns. All the staff were courteous and helpful. Facilities, including service waiting area, are great. I would have rated them 5 stars, but my minor problem with the car required a return visit. Everything was completed quickly and painlessly on the second visit. read more

Typical shady dealership. Bought a certified post-fix tdi, tried to make it easy on the salesman by telling him "hi I want to buy this exact car from you right now", salesman told me they could definitely work out a deal when I offered $9,500 for a $10,000 sticker, he made me wait for 20 minutes-ish before telling me they would not negotiate. Fine, I can eat $500 on $10k, nbd. Then, after finding out I was paying in cash, two "finance managers" tried to talk me into taking out a loan instead rudely inquiring "why are you buying in cash?" Because I want to, jerk. Finally, after an agonizing 1.5 hours from door to papers, another "finance manager" ran my card for the car and eventually, after another half hour listening to this window licker tell me about his childhood and taking me on his smoke break, I finally got the car in my hands. Yes it's certified, but after a week of driving it some issues have surfaced which the CPO warranty, conveniently for them, does not cover. Fine, I can fix that stuff myself. Finally, two weeks into my 4 week temp tags, the "finance manager" who I signed with start blowing up my phone, telling me they're not going to send the title to me because they undercharged me by $180. Yup, they penalized me for a mistake that they made, now my temp tags are up in 4 days and still no title. What a bunch of morons. read more

My VW was butchered. ;( The 'senior (VW) mechanic', aka their 'top guy', failed to replace my fuel injector o-rings. What was more unfortunate than the terrible 'repair', was learning of it a few days later and 600 miles away, en route to Maryland. Because of this severely neglectful and sub-standard work, fuel poured from my tank, which left me stranded and outta gas in the-middle-of-no-where, Illinois. Napleton Autowerks did, however, show great courtesy in acknowledging and responding to my suffering; they quickly reimbursed me for the $300+ 'repair.' The service manager treated me very well and respectfully, and communicated with me promptly throughout the resolution. ...If only the automotive work reflected the caliber of customer service. #yikes This mess occurred in Feb. 2016, toward the end of Napleton's transition from Springfield Imports; perhaps they've since restaffed, or improved performance standards to which mechanics are held. read more

Buyers beware! If you don't know mechanics then they will swindle you! They will tell you one thing and do another! Treat you like and idiot and they will not do like other dealerships and fill your vehicle up! My suggestion is go somewhere else!! read more

Lazy is the best word I can use to describe this VW dealership. I am from St. Louis and usually take my car to VW Bommarito where they give me OUTSTANDING service, I mean seriously the best of the best. Napleton was a huge disappointment & I will be taking my car to Bommarito when I go home from now on. Customer service wise they are nice enough but the service department will do the absolute bare minimum. Honestly sad because after my experience with VW dealerships I was expecting more. ): read more

Great service and was able to fit me in for an urgent service, even though they had no openings for a week. Great new building as well.

Driving through town and the transmission went out on our VW. Got towed to dealership, had diagnosis in an hour and within 24 hours was back on the road. Couldn't have had a better experience! read more

Somewhat new to Springfield and have taken our VW there three times for routine maintenance. Napleton is hard to describe other than an unusual or odd place. It is not friendly and the folks who I interacted with seemed bored and lacked any enthusiasm (which generally trickles down from the top of any organization). They were not necessarily rude but seemed to care less that I was a customer. Every aspect of my three visits was purely transactional. My overall experience at Napleton is in stark contrast to what we have experienced at many other friendly stores and businesses in Springfield. Our other car is a Honda and I can not help but compare the two dealerships....and there is no comparison. Bottom line, after trying Napleton three times...I'm done and will not go back. read more

I am beyond extremely displeased with Napleton. For the last 5 months I have needed their help with a title issue form and they intentionally done almost nothing to be of service. I will spend every possible moment spreading advice on what a poor dealership and pitiful leadership they have here. I couldn't have received any worse of a service than what they have provided. Don't buy from this dealership! They are awful. read more

If I could give less than 1 star, I would. Starting in April, my Jetta intermittently wouldn't start. I've taken it to this dealership 3 times now and they still haven't found the problem. Finally, after having it for 3 weeks they suggested replacing the fuel relay. They charged me for the part and a diagnostic. It didn't fix the problem and now they are refusing to work on my car. This is the most incompetent and unprofessional business I've ever encountered. read more

I was looking for a new VW and called around to all the dealerships in MO looking for a great deal but foremost great straight forward talk! Jeff and Drew were great to work with. I was able to work out all the details on the deal before driving to Springfield which made the experience at a 10! Highly recommend work with Jeff Taylor if you are looking a new vehicle. read more

No stars. I would not recommend anyone do business with them. Since becoming Napleton we have had 0 positive interactions with this group of people. This week I took my wife's car in to have some problems checked out, which all began after our 80k service 4 weeks ago. Would not give me a loaner car said they had none and could not unless my car was staying all day. None of the problems were covered by our top of the line Zurich extended warranty, but had they been discovered before our 80k miles they would have been covered. Then an older man walks in for oil change asks for a loaner, which I had been told they don't do and did not have any, and they give him a Porsche SUV. Right in front of me. So that is my last trip ever going there. I'll go to Fayetteville from now on. read more

I've had two bad experiences with this company. The last one was the last straw. I live over an hour away, so called and confirmed the time to bring the car and what the price of the tests were they were performing. They assured me that the car would be done within an hour and what the price was. My wife brought our car in and waited for 5 1/2 hours in their waiting room. On top of that, they tried to charge us double the price. After paying for their diagnosis of an oil pan gasket, it ended up being a loose bolt. After repeated conversations and emails with their company, they refuse to do anything. I have only dealt with one other business who is more arrogant and rude. read more

Phenomenal customer service from Noah and Bill. They both went above and beyond to ensure I got exactly what I wanted. Noah is the example of what a car salesman should be. He was prompt in answering my questions online, before I ever stepped foot in the door. Great experience throughout the entire car buying process. read more

The buying process was fine, but it took them 3 months to get me my title. Then the car started having problems, after taking it in to their service department at least 5 times and still having issues I had to take it to another shop to actually get my car fixed correctly. read more

This is the worst experience I've ever had with a VW dealership. I called and was told that I could schedule for 11:30 and an oil change would take 30 minutes. I asked on the phone - are you sure the service people won't go to lunch at noon and I'll get stuck there, they said no, they do not go to lunch then. I get there 15 minutes early and am told that I need a "engine performance restoration" as part of my FIRST service (8,000 miles on a new car). I'm also told my tires need to be rotated as part of the service. TWO HOURS and nearly $190 later I am given back a car that no longer feels quite right driving, looks horrible because they wanted to "wash it" but did not bother to clean all the streaks they left on the wheels. It literally looks like all the wheels are scratched. So what should have taken 30 minutes and costed about $80 ended up being a $190 waste of two hours. To top it off, they did not even bother doing the inspection, they rather just checked all the boxes because I had to go back to the dealership as soon as I left because the tire pressure sensor went off alerting me that the tire pressure had changed. I asked the guy to check it with a meter and sure enough, some of the tires had 38psi and some had 40psi. Had it ACTUALLY been checked, this would not have happened. Had they ACTUALLY reset the tire pressure sensor, this would not have happened. I've filed a formal complaint with Volkswagon. Volkswagon informed me that they do not have a schedule for rotating tires but dealers may recommend it AFTER evaluating the car, in this case they did not even lay eyes on it before recommending it. VW Corporate also informed me that there is no "Engine BG Performance Restoration" needed, recommended, or required by VW. It was a rip-off item by the dealership. See attached photo to see how they "wash" a car. Maybe it was done intentionally to cover up damage, I have yet to check. read more