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    Nashville Olive Oil

    5.0 (1 review)
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    5 years ago

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    Olivia Olive Oil

    Olivia Olive Oil

    4.4
    (26 reviews)
    23.4 mi
    $$

    This shoulda-coulda-woulda been a 5-star review, but you can see that my rating is only 3. Let's…read morebreak it down using the following criteria: Location. Product. Convenience. Service. Backstory of sorts: We've enjoyed Olivia Olive Oil products for the past several years...but have never ordered or purchased in person. We've been fortunate in having been gifted many bottles over time, and we have enjoyed all of them. Location: Currently on Cool Springs Blvd...BUT as I found out yesterday, they are in the process of moving to downtown Franklin. That should bode well for walk-ins and increased visibility. Product: As mentioned above, they have an excellent - if not superior - selection of EVOO, Flavored Olive Oils, Vinegars, Dip bases, Mixes, and more. (Check their website.) Convenience: Walk-ins are welcome. Stop by and taste before you buy. You can also order online...BUT this is where the stars begin to fall. I ordered online over a week ago and my Credit Card was promptly charged. I received an acknowledgment that my order had been placed and then...silence. I called a day later, assuming that I could stop by the store to pick up my order. (I chose "pick up" rather than "local delivery" to avoid the $10 delivery fee (just under 6 miles - so easy trip). When I called, I spoke to a clerk who said she did not have access to the computer so she could not check my order. I said I'd check back in a day or so. And, still no email acknowledgment or other message that my order was ready for pick up...so maybe my fault? After two more unsuccessful phone calls and nearly a week later I decided to drive to the store. Walked in (with my mask on...after all, that is the local modus operandi for businesses following the "Tennessee Pledge" for business re-openings in this current health "atmosphere.") BUT I did not see a TN Pledge poster on the door...went in anyway. No one in sight so I called out a greeting and was greeted in-turn by a person who...once again, could not access my order, was confused by my request...and then I showed her the confirmation on my phone...the order detail. She promptly called the owner since my order was not available at the store...and they had already moved all the size bottles I had ordered to the new location. After some verbal back and forth it was finally decided that they would deliver my order to my home. And, indeed, it was delivered early evening ... with a brief verbal "thank you for your order"...(no mask ..., well, I wore one). I want to support local businesses; and I will do that whenever I can. The issue here is no follow up on an order that was placed according to their website instructions, no access to information over the phone or in person regarding my order; yes, they are changing locations, but there was no indication of that on their website or posted that I could see. And the cavalier attitude about otherwise generally-followed by local businesses Covid guidelines. #disappointing A brief and polite thank you note plus a small packet of Mediterranean dip mix...was included but no..."I'm sorry about the mix up or delay or..." And no charge for the delivery...this time. In this difficult time for everyone, especially business that are struggling and individuals who are more susceptible or vulnerable, it would be nice to see that common courtesy is still alive and well. Yes, I do recommend this business...and I likely will be back. But they need to do just a little bit more to earn all five stars.

    I chose to spend my birthday last weekend in Franklin. It was my first visit. I had beforehand…read more mapped the stores I did not want to miss during my day. I chose your shop first because I read your store had the upscale selections of infused olive oil and vinegar that I love. Last Saturday (8/3) morning, I entered your shop eager to start my day. As I entered the shop with my husband, there was a woman behind the counter. She looked up at me and I told her it was my first time in Franklin and I had chose this shop to start my day. (I was wearing black capris and a black shirt that had "celebrating My birthday shirt in Franklin", with a round button pin "it's my birthday ". She was looking at me like I needed a bath or smelled bad. Her only response in a condescending tone was "Is it really your birthday or you just wearing the shirt?". I said it was my birthday and I was celebrating it in Franklin. She did not respond. I approached the counter and saw a paper with my options. I told her I was looking for garlic or basil infused olive oil. Without changing the look on her face or her tone she asked what size? I told her the smaller size. She reached from behind the counter and placed a bottle of basil and bottle of garlic olive oil on the counter looking impatient. Since I was out of garlic EVOO that I had bought in Helen Ga. I purchased only that bottle. I asked her name as she bagged my oil. Her name was Jennifer. I told her my name was sherryl and I was happy you had my olive oil. ...... silence as we left the store. I was not welcomed, wished a good day, or even given basic store etiquette, instead I was made to feel I was a bother, and definitely not a welcomed patron. I have enjoyed the olive oil and your product is delicious. But the experience with Jennifer attempted to spoil my day and birthday. However it did not. Our next stop was the Coffee shop and ended up at Cork and Cow. Every encounter after we left your shop was positive and welcoming. We had a fabulous day in spite of how it started. I am a CVICU charge nurse in a local hospital and I counsel employees on appropriate communications with our clients and their families. I recommend Jennifer understand every person is of worth and you communicate more by what you don't say than what you do. A disappointed patron, Sherryl Isley Hooks RN

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    Olivia Olive Oil
    Olivia Olive Oil
    Olivia Olive Oil

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    Mama Mila’s

    Mama Mila’s

    4.4
    (225 reviews)
    0.6 mi
    $$

    Always love the food, Mila is awesome. Service is fast but the taste is sooooo good. It is well…read moreworth the wait. ​

    We made a specific side excursion to come here. GPS took us right to the gray building on the…read morecorner. There is a very small sign on the sidewalk but mostly you'll know you are in the right place because of the line out the door. Parking is along either side of the street on the side of the building. We were lucky enough to find a place close to the entrance, but it is possible you may need to walk about a block. I did not notice any specific handicapped parking spaces. The area can be very congested, so be aware as you walk. We arrived about 4:30 and the line was at the door but all inside. Ordering is done at the counter on the left. Once you order, you go find seats. All seating is tables. There is also a nice outside patio with umbrellas for the tables. You can also call in your order and then go directly to the pickup side of the counter so you don't need to wait in the long line. The kitchen is open so you can see everything being made fresh, as well as Mama Mila running everything. Menus are available as you are waiting in line, but you can also check out their menu online. Our waitress taking the orders was very friendly. She walked us through the process when we told her it was our first visit. We ordered the June special spicy Calabria rigatoni as well as the Gemma. We also had to try the cheese focaccia with crack sauce. We were able to find a two-top table available once we placed our order. All the drinks are self-serve. There are also "to go" containers next to drink station. The waitresses working the dining area are constantly cleaning or running food to the tables, but they remained very friendly. The food took about 20 minutes to arrive. A waitress brought it to our table and made sure we had everything we needed. The cheese focaccia is very good on its own, but dipping in the crack sauce took it to another level. It was hard to stop eating that and focus on the entrées. The June special was exceptional. The sausage had a bold flavor and held up well against the heavier cheese-filled rigatoni covered in spicy crack sauce. I was not able to finish my plate but can tell you it reheated very well. The Gemma was a surprise. It was definitely a lighter dish, but the flavors were explosive. The mushrooms stood out in the dish and made it one of the best Italian dishes I have eaten. I had a business trip to Italy several years ago and would put this dish against anything I had there. As we left about two hours after we arrived, the line was out the door and down to the corner. It's true the only reason I came here was because I started following Mama Mila on social media because she posted many of her recipes. We did need to make this a side quest on a longer trip, but I say with certainty the quest was well worth the extra time and distance. One thing to know is the desserts are generally not available on Wednesday, so now I have to plan another long trip arriving there later in the week.

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    Wall decor
    Wall decor
    Mama Mila’s
    Outdoor patio

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    Outdoor patio

    Nashville Olive Oil - oliveoil - Updated August 2026

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