Rented a National car from the Phoenix Sky Harbor airport. Very easy to check in, the person at the…read moredesk was very fast and friendly. I appreciated being able to pick my car though the options were limited. I had a minor issue with the car and they were quick to respond with a solution. Dropping the car off was also painless and my receipt was mailed almost instantly. Would definitely book with them again.

This rental car was so bad. They did not have what we reserved. Not only that but the car they gave…read moreus was smaller than what we reserved. it means they charged more for small car and that meant we had to pay 300 dollars additional for a upgrade if we wanted a bigger car. when I was going to the pick up, they said the car was out. I was very upset because of their atitude. they said, you have to pay more have bigger car. I did not have time for arguing with them because I had appointment. I had several similiar experiences with enterprise before. i hope they do their business honestly next time. We just want what we reserved that's all.

I wish I can give him a zero star. Horrible!! I would never go here very again. I made…read morereservations. I got my confirmation number and my quote by email. Arrived and they said they didn't have any trucks. The only thing they can do is that I can go so San Ramon or Walnut Creek to get a rental. Ridiculous I should've just stayed with U-Haul.

Here's one way to RUIN CHRISTMAS--- make a reservation back in July-- fly from out of state-- make…read moreit in time for your reservation (12pm) to find the office closed. Now you're left with a 7 month old baby, no rental car, and a 2 week trip in California during the busiest season. I booked a reservation in July for December since we were planning to travel back to California for the holidays ( we live out of state) to spend my 7 month old baby's first Christmas with my family. My reservation was made for 12pm. We had a family member drive us AN HOUR AWAY to get our car and arrived at the location for pick up at 11:40ish and THE LOCATION WAS CLOSED. Wait what!? After calling their customer service number, I was told that the location closes at 11:45 today... WAIT WHAT!? After over an hour on the phone and 3 transfers later with Avis' general customer service, I was able to get everything squared away. FEEDBACK FOR THE PLEASANTON LOCATION- as part of your operational process-- have the courtesy to maybe review the reservation schedule for the day and CALL CUSTOMERS if your hours do not align with the pick up time that the reservation system allowed to book. Def never coming here again (we travel often too). But shoutout to Brenda from the customer service center-- she literally saved our holiday!

The office was chaotic to say the least. They don't focus on one customer at a time. The whole time…read moreduring our booking (and I had a reservation to speed up the process) he talked on the phone. The selection of vehicles was not that great, he completed no walk through just handed me the keys and walked away. The car was OK, it felt like it had been driven into the ground but I shouldn't expect much from rental. I would rent from here again only because they have a really good rates.

Very disappointed with my experience at this Hertz location. After returning my rental, I was…read morecalled and told I had to come back because there was "too much sand" inside the vehicle. I had already driven all the way home, so this meant making an unnecessary round trip. When I returned, the amount of debris was minimal. In fact, some of what they thought was sand was actually sugar crystals from Sour Patch candy. Instead of simply spending a few minutes vacuuming the vehicle as part of their normal turnaround process, they required me to come back and do it myself to avoid a cleaning fee. What was most frustrating was the manager's dismissive attitude. There was no attempt to work with me or acknowledge the inconvenience they caused. A quick vacuum by the staff would have resolved the issue in minutes. I understand charging customers for vehicles that are returned excessively dirty, but this was not one of those situations. I expected much better customer service from Hertz and hope they reconsider how they handle minor cleaning issues in the future.

I rented a car for five days using my AAA benefits at the Oakland Airport off property facility…read more The Hertz. The reservation quoted $355.50 The Hertz representative charged me $447.78 I said no, my reservation 383676985 said $355.50 and my additional driver is free. So, she revised bill $391.24...crediting the $75 but adding a new $90 charge. When I returned the car I complained about the $90 charge. That charge was removed but later I realized each time they adjusted the bill they increased several of "the service fees" so the net effect of the $90 overcharge was reduced to a $15 credit with explanation given. I do not recommend using Hertz Rental, they are dishonest and cheat you. Additionally, they sent me and my Aunt out to the back of the building to search for the car in a huge very dark parking lot. It took us 20 minutes to find the car. We are both over 75 years old and this was a very scary experience for us. In our opinion, we will never choose Hertz again and we will warn our family and friends at the Senior Centers to not use Hertz. I am also going to report them to AAA.

Do not waste your time renting a car here!!!!! Mist likely u…read morewill get there and no cars will be available !!! They will blame u for not having called them(as if it was possible to call them without waisting at least 10 min to listen to all the options on the automated call!!!!) U will still have to call another 1-800 number to cancel the reservation u never had a car for in order not to b charged for it!!!!!! Do yourself a favor........ DO NOT RENT FROM HERTZ!!!!!!!

TL/DR: Everything went well, so I have no complaints at all…read more ------------------------------------------------------------------------------------------- I had to rent a car on 1-21-2026 while my own was awaiting parts for repair. I chose this Avis/Budget simply because its the closest to my home. I booked the rental online, and when I arrived onsite the next day, the car was ready. The Jeep Compass was remarkable new with only 11,000+ miles on it, still with new-car smell, and gas tank was full. On 2-10-2026, I returned it with full gas tank, no damage, and no dirt that a 10-second vacuuming of the driver's floormat couldn't clean. Since I'd heard horror stories of rental agencies adding extra fees for damage, dirt, or less-than-full tank, I was a bit apprehensive that I might get billed extra and thus have to start a grievance process. But nope, the final billing turned out to be exactly what was stated from the start. So I have nothing bad to say about this Avis outlet. They treated me well!

DO NOT RENT from this location. Went there last night to pick up a standard SUV. The gal working…read morethe counter handed us the key and told us where to find it. First red flag - get the car and it is FILTHY, both inside and out, and the reason was they don't have a car wash on site. Unacceptable but whatever, we'll quickly wipe it down. Second red flag - every other place I've rented from does a walk around with you to look for damage. We walked out and the car is covered in big scratches, multiple dents, plastic trim falling off, etc. Went back inside and told her at which point she offered to come out and gave me a receipt marked with all the places the car was damaged. Third red flag - drive off and the alignment is absolute trash, car is pulling hard to the left. Make a U-turn and go back. No apologies, nothing. Decided to pull the plug, return the keys and go to our normal rental place in Pleasanton. Gal tells me she will have the manager cancel it and I will not be charged. She said I would receive a call within a hour to confirm. SHOCKER, never got a call and to top it off I have TWO $536 pending charges on my Visa. DO NOT GO TO THIS LOCATION.

This location is conveniently located near me, so it was easy to located. I called and reserved a…read morerental for Saturday and the process was easy. Upon arriving at the location I was at the Enterprise for truck rental which is behind Big O Tires and I had to go down a few doors for the car rental. The manager Kate was courteous, professional and handled my disappointment with ease. I ended up getting my end of the transaction sorted out. It's best to reserve ahead and the business is located on a side street next to Big O Tires.

Such an easy rental process after being rear ended. State Farm set everything up for me online…read more Vanessa helped me out and she was both friendly and efficient. I was picked up by Enterprise from a near by shop after dropping my car off for repairs. There was a car ready and waiting for me. Return was just as simple!

I rented from here for my work trip today and the pick up was easy, as well as the return…read more I got a basic Toyota Corolla which was perfect for this trip since it was me and I was in areas where parking is a challenge. Returning was easy and efficient. Didn't mention my car was super clean? Way better experience than the car rental down the street.

I did request minivan or truck and they do have it ready to pick up , got there and after getting…read morepaperwork done the front desk agent handing me a suv key and he literally says I can't let the minivan go and when I asked I did request something different and that's why I am here he walked away , I do understand now why this place is only 3 stars I won't recommend this place

DO NOT RENT FROM HERE. Pay a little more for better customer service. Terrible. No starts…read more Not efficient. Customer service reps are rude and do not know what they are doing

First, they call me from a no caller ID number and leave me a voicemail. I made a reservation a…read moreweek in advance, less than 24 hours they call me to tell me that they are closed on the holiday, which is fine, but to call me less than 24 hours to tell me that I can't pick up my rental and they moved my reservation to the next day, which was completely Unacceptable as I cannot come the next day. I purposely made the reservation on the day that I did because I needed it on that day as I am moving. I am irate at the moment. Now I don't have a moving van to move. Why would they call less than 24 hours to let me know this? Especially because I made the reservation a week in advance. They had plenty of time to look at their rental reservations. I tried to call back immediately and I get their call center. If I had the choice, I would give them no stars. Don't rent from here.

Had to rent a car due to a recent accident and I had a great experience with this enterprise. I…read morewent on their website and made a reservation for a car first; on the day before the pick up, they sent me a nice reminder email. On the day of the pick up, I only waited a short while and got the car I reserved. The car was in excellent condition and very clean. The service staff was professional the whole way, and make sure they answer all the questions that I had. I used their after-hour drop off box to return the car, which was so easy. The next day they gave me a call make sure everything checked out and emailed me the receipt. Highly recommended.

This location has become my go to for rentals. Most recent one was because my car was at the body…read moreshop for repairs. I was out of a car for 3 1/2 weeks. During pick up, they ran out of any kind of sedans, only SUV's. Brought the car back the next day to exchange it. No issues. Shout out to Evan and Nick who took care of me. Both are accommodating and pleasant to deal with. Vanessa is also pretty chill and helpful.