I bought a new Jeep at Stoneridge CJDR in Pleasanton. Gianni and Aria were my sales folks. The…read morewhole process was smooth. While deciding on which Jeep to buy, I made two separate trips there and was given top notch help with the questions asked on both visits. The Jeep is exactly the one I wanted and I am happy with purchase. Thank You, -Glen

I purchased a vehicle yesterday (January 5, 2025). Gianni helped me out and was very helpful and…read moresuper friendly. I'm sure everyone who works there have to be friendly of course, but from some reviews I read on here - apparently some arent, but I did not experience that. I knew what I wanted, how much I wanted it for, and what I wouldn't go for - so it was fairly quick and easy. Of course, they always try to add some extras here and there at the end. That should be expected at any dealership. Definitely would come back again.

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

So picture this: it's Saturday morning, I'm minding my own business, and my wife casually asks,…read more"Should we get an EV?" Now, I'm a simple man. I said sure -- but she should probably think about which EV, because that's where things get real. Fast-forward ten minutes and she's deep into reviews, comparisons, YouTube videos, the whole nine yards. Turns out BMW is killing it in the EV game, so suddenly we're deciding between the various options We landed on the i40 because it had the right mix of "responsible adult purchase" and "ooh shiny buttons," especially with the parking assist. Only problem? There were exactly two available: one in Missouri and one at East Bay BMW. And since we live in Southern California, Missouri was... let's just say not in the running. On Sunday, my wife reaches out through Edmunds, and we get greeted by an AI chatbot. Not exactly the warm, fuzzy human interaction you want when you're about to drop a chunk of money. But by Monday, we were connected with Aaron Festejo, a real human being with real human patience, and suddenly the whole experience leveled up. We told him we'd be trading in our current car, and he immediately got the ball rolling. Gas prices being what they are, I decided the only logical thing to do was drive up to the Bay Area that night, crash at a hotel, and buy the car Tuesday morning. Aaron and I texted back and forth until 10 PM -- what to bring, how he'd hold the car, financing details, all of it. The man was working overtime like he was prepping for a NASA launch. Tuesday morning, I roll into the dealership at 10 AM, laptop in hand because I still had to work. Aaron had everything dialed in: paperwork printed, trade-in pre-reviewed, the car detailed, charged, and looking like it was posing for a magazine cover. Between my meetings, he'd pop in and guide me through the next step like a pit crew chief. Then I met James Ylagan, the finance manager, who somehow made signing paperwork feel like a pleasant conversation instead of a chore. That alone deserves a medal. I was done by 12 PM -- and honestly, it would've been earlier if my bank hadn't decided to take a scenic route with the wire transfer. Here's the part that really impressed me: Aaron was helping another customer at the same time. He asked if I was okay with that, and I told him I was half working anyway. But the guy juggled both customers so smoothly I barely noticed he was multitasking. That's skill. After everything wrapped up, I hopped back in my new i40 and drove home to Southern California. That drive? Absolutely glorious. Huge shoutout to East Bay BMW, to James, and especially to my guy Aaron Festejo. If you're buying a BMW, this is the team you want in your corner.

Hamza he's good person he explained everything. Clearly all process about to sale the car thanks…read more Eastbay Motorcars. Good place to.

Amazing service! The process from inquiring about a car and actually buying the car was amazing!read more

Thank you to Gary Chan for taking such good care of me. Found a problem with my brake pedal fixed…read morethe issue in a timely manner. Left feeling safe and happy. Great work from all the techs.

After negotiating the price for the vehicle we wanted to buy last night, they increased the price…read moreand are misleading us into canceling the contract. I will never choose this company again.

Great experience at Mercedes-Benz of Pleasanton. Jeff was professional, accommodating, and made the…read moreprocess quick and easy. Excellent customer service and communication throughout. Thank you, Jeff and the team--I highly recommend them and will definitely be back!

It was a pleasure working with Moustafa, he was friendly, professional and provided great customer…read moreservice.

Really appreciate the service department at Dublin Hyundai. Have a '22 Kona that needed regular…read morescheduled maintenance. The 3-year free service finally expired and this was the first time having to pay for vehicle care. Talk about sticker shock. Mariane tried her best and got me a small online discount. She called for a Lyft to take me home and back. She listened to my concerns and made sure to update me throughout the day by text and phone calls. Picked up my vehicle at the end of the day a fairly happy camper.

They will try to sell over MSRP. They will make things up in order to justify it. Just walk away…read more Watch out for the finance manager. He will put in maintenance contracts on the paperwork without asking. You have to manually ask them to remove the contracts If they did sneak the contracts in on you, don't worry, you can legally get them refunded in full in the state of CA. They will dodge your calls attempting to set up a refund for the contracts, so just show up and demand your refund. I left the dealership a negative review, and the managers here attempted to try and intimidate me. Don't let them bully you. But honestly? I recommend that you shop elsewhere.

First time buying at this dealer. We dealt with Omar and Kyle through the entire transaction. The…read morehospitality and assistance were top notch. Kyle was extremely accommodating, and guided us through every step of the way. Very patient and honest. Would definitely recommend to others and extremely happy with our purchase.

i bought a mercedes benz gl550 from this dealer the car was trash .....it had more problems then…read moreany car i ever bought ... please do not buy a car from here.... the finance manager is a crook ...do not trust him he has a bad attitude ...... i will never ever buy a car or anything from the scam artist car dealership, there should be a law against dealerships that practice illegal sales of junk vehicles

I had a great experience here as a first-time customer. Frank was patient and communicated…read moreeverything clearly, which made the whole process fast and easy. I called to schedule an appointment to bring my car in for a diagnosis. Since my daughter and I had a free day, we waited in the lobby while they checked it out. When they didn't have availability to complete the repair until the following week, they made it incredibly convenient by letting me bring the car back and providing a loaner. Not having to arrange a drop-off or pickup was a huge plus. All communication was handled through text, which made everything even easier. Overall, a smooth, stress-free experience -- I'd definitely recommend them and will be coming back!

This was our second Mazda purchased from this dealership…read more Our product specialist, Erin, was extremely friendly, helpful, and accommodating. The purchasing process started off smooth and stress‑free, but things changed when it came time for the final paperwork. We waited over an hour to meet with the finance manager, John. Negotiations took less than 30 minutes, so the long delay just to sign paperwork felt unnecessary and frustrating. It should have been the other way around. After taking delivery, I inspected the car at home and noticed one of the floor mats had a tear on the edge. When I flipped it over, the cause was obvious (see photos). I had to drive back to the dealership to get a replacement. This is something that should have been caught before delivery. Actually, it should have never been installed in the first place. I also discovered that all four tires were still inflated to 50 PSI, straight from the factory. Whoever performed the PDI (pre‑delivery inspection) clearly missed important steps. We also never received a PDI checklist. Small issues like these add up and reflect poorly on the dealership's professionalism. Overall, while the sales experience with Erin was excellent, the quality control and delivery process need significant improvement.