Better than best!! Lily is perfect! Against many difficulties, on a Sunday, Lily found us a great…read morecar, and made the transaction fun as well! She's a wonderful person and efficient and caring as well! Now I'll never rent anywhere else.

This rental car was so bad. They did not have what we reserved. Not only that but the car they gave…read moreus was smaller than what we reserved. it means they charged more for small car and that meant we had to pay 300 dollars additional for a upgrade if we wanted a bigger car. when I was going to the pick up, they said the car was out. I was very upset because of their atitude. they said, you have to pay more have bigger car. I did not have time for arguing with them because I had appointment. I had several similiar experiences with enterprise before. i hope they do their business honestly next time. We just want what we reserved that's all.

I wish I can give him a zero star. Horrible!! I would never go here very again. I made…read morereservations. I got my confirmation number and my quote by email. Arrived and they said they didn't have any trucks. The only thing they can do is that I can go so San Ramon or Walnut Creek to get a rental. Ridiculous I should've just stayed with U-Haul.

Here's one way to RUIN CHRISTMAS--- make a reservation back in July-- fly from out of state-- make…read moreit in time for your reservation (12pm) to find the office closed. Now you're left with a 7 month old baby, no rental car, and a 2 week trip in California during the busiest season. I booked a reservation in July for December since we were planning to travel back to California for the holidays ( we live out of state) to spend my 7 month old baby's first Christmas with my family. My reservation was made for 12pm. We had a family member drive us AN HOUR AWAY to get our car and arrived at the location for pick up at 11:40ish and THE LOCATION WAS CLOSED. Wait what!? After calling their customer service number, I was told that the location closes at 11:45 today... WAIT WHAT!? After over an hour on the phone and 3 transfers later with Avis' general customer service, I was able to get everything squared away. FEEDBACK FOR THE PLEASANTON LOCATION- as part of your operational process-- have the courtesy to maybe review the reservation schedule for the day and CALL CUSTOMERS if your hours do not align with the pick up time that the reservation system allowed to book. Def never coming here again (we travel often too). But shoutout to Brenda from the customer service center-- she literally saved our holiday!

This location is conveniently located near me, so it was easy to located. I called and reserved a…read morerental for Saturday and the process was easy. Upon arriving at the location I was at the Enterprise for truck rental which is behind Big O Tires and I had to go down a few doors for the car rental. The manager Kate was courteous, professional and handled my disappointment with ease. I ended up getting my end of the transaction sorted out. It's best to reserve ahead and the business is located on a side street next to Big O Tires.

Such an easy rental process after being rear ended. State Farm set everything up for me online…read more Vanessa helped me out and she was both friendly and efficient. I was picked up by Enterprise from a near by shop after dropping my car off for repairs. There was a car ready and waiting for me. Return was just as simple!

I have not rented from Enterprise since they left the Livermore location about two years ago. My…read morerental was initiated by AAA due to an auto accident and my vehicle being in the body shop. JR called me right away to try to nail down a timeline of when I would need the car rental. He mentioned that AAA would cover a midsized SUV comparable to my Acura MDX. I am happy to hear this. When it was finally time for Enterprise to pick me up to get the vehicle, I was at the agreed upon location waiting for about half an hour. At that point, I decide it's more productive to walk home (about half a mile) and have them pick me up from there so I changed my pick-up location on the app. I called Enterprise only for them to tell me that first clicking on the app is not sufficient notice and that I would have to call them personally for the pick up. Huh?! Why have an app then? Makes no sense. I finally get to the store only to find out that the Nissan Rogue reserved in the app is now a Jeep Compass. It is a nice car, but definitely not close to my Acura MDX which seats 7. However it is a fairly new ride and I was even told it had 4WD in case I wanted to go off-roading in the next couple of days. Ha! I told JR that this car is only going to ballet, piano and gymnastics. Luckily, the drop-off procedure was extremely convenient, and I was able to leave my car at the auto body shop and not have to go all the way back to Pleasanton. For the convenience, I am giving them a solid 4 stars.

Made a reservation online for a vehicle for two days. I put that the drop off time to be on a…read moreSunday after hours. I picked up the car with no issues and the person was helpful. He also confirmed the drop off time and did not mention any issues about it being after hours. I dropped the car off earlier than the scheduled drop off time. I got a call from someone at the office asking how the service was and the dollar amount that I was going to be charged. Everything looked good and thought that would be the end. I see that I was charged a lot more on my credit card so I gave them a call and spoke to someone else. They told me since they didn't check the vehicle in till Monday that they would charge me for 3 days not 2. I explained to them that the original rsvp was till Sunday and that I dropped the vehicle off before the scheduled drop off time. The person over the phone told me that they go by when they check in the car and asked if they can just check their cameras to see what time I dropped the car off. The person over the phone ended up charging me for 2 days but would not take off the Damage waiver for 3 days. I asked if you're only charging me for 2 days for the car why would you charge me for 3 days or Damage waiver and his response was for "liability" which made no sense. If you're dropping off on a Sunday be aware. Your reservation might show for the exact days but they might end up charging you more since they won't check the car in till Monday. If this is your policy you should let customers know. Also don't call your customer to tell them that you will charge the correct amount that should be charged and charge more

DO NOT RENT FROM HERE. Pay a little more for better customer service. Terrible. No starts…read more Not efficient. Customer service reps are rude and do not know what they are doing

First, they call me from a no caller ID number and leave me a voicemail. I made a reservation a…read moreweek in advance, less than 24 hours they call me to tell me that they are closed on the holiday, which is fine, but to call me less than 24 hours to tell me that I can't pick up my rental and they moved my reservation to the next day, which was completely Unacceptable as I cannot come the next day. I purposely made the reservation on the day that I did because I needed it on that day as I am moving. I am irate at the moment. Now I don't have a moving van to move. Why would they call less than 24 hours to let me know this? Especially because I made the reservation a week in advance. They had plenty of time to look at their rental reservations. I tried to call back immediately and I get their call center. If I had the choice, I would give them no stars. Don't rent from here.

I rented a car for five days using my AAA benefits at the Oakland Airport off property facility…read more The Hertz. The reservation quoted $355.50 The Hertz representative charged me $447.78 I said no, my reservation 383676985 said $355.50 and my additional driver is free. So, she revised bill $391.24...crediting the $75 but adding a new $90 charge. When I returned the car I complained about the $90 charge. That charge was removed but later I realized each time they adjusted the bill they increased several of "the service fees" so the net effect of the $90 overcharge was reduced to a $15 credit with explanation given. I do not recommend using Hertz Rental, they are dishonest and cheat you. Additionally, they sent me and my Aunt out to the back of the building to search for the car in a huge very dark parking lot. It took us 20 minutes to find the car. We are both over 75 years old and this was a very scary experience for us. In our opinion, we will never choose Hertz again and we will warn our family and friends at the Senior Centers to not use Hertz. I am also going to report them to AAA.

Do not waste your time renting a car here!!!!! Mist likely u…read morewill get there and no cars will be available !!! They will blame u for not having called them(as if it was possible to call them without waisting at least 10 min to listen to all the options on the automated call!!!!) U will still have to call another 1-800 number to cancel the reservation u never had a car for in order not to b charged for it!!!!!! Do yourself a favor........ DO NOT RENT FROM HERTZ!!!!!!!

CSAA got us a rental from Enterprise during a car repair. Enterprise confirmed they would have a…read morecar ready for us at 2:30. We arrived and only had to wait a fee minutes for the rep to start the process. We had to wait 30 minutes for them to bring the car around. They don't offer water or even have a fountain available. The car was clean and comfortable. It ran fine. We were able to drop it off at the repair shop when we picked up our car.

The reason we came to this Enterprise was because our rental car (2024 Chrysler Pacifica with 5,600…read moremiles) from LA that we received decided to break down on route to our destination. The car jerked and decided to notify me to pull over safely as the car will shut down soon, after turning the vehicle off and then turning it on. We were able to drive to the nearest Enterprise in hopes they would have a replacement. I entered and let Obi know our situation. He immediately apologized for the issue, told the whole family (7) should come inside where it was cooler (outside was ~100). He made a few calls and said the wait would be ~30 mins for a replacement. He shared some Yakult with the kids (which they loved). The replacement (same model car) came in 15 mins and after moving the car seats over we made it to our destination with no issues 40 mins later. Issues happen, but Obi handled the situation and was able to take care of us with compassion. What could have been a horrible start of a family vacation turned to just be a hiccup along the way. Thanks Obi and the Enterprise team there.

I recently had my Lexus NX 300 serviced and my Service Advisor was Michael Sullivan…read more My experience was one of the best I have had and Michael kept me informed on my service, and reviewed all the details when my vehicle was completed.

If you want to sell your car to Hendrick Auto in Pleasanton, beware of the pressure from the staff…read moreand management. Diana Diaz handled my case. If you dont sell the car to them, they call back, and be ready to get honesty and integrity 101 lessons. Next time, I will probably ask them for a textbook, so I can be ready to answer some questions. :)