For over THREE YEARS I was charged $130 for medication that should have been around $30 using the…read moreCVS app barcode discount. Other CVS locations scan it. This location refused. Every. Single. Time. Employees told me they "don't use the app discount," which is completely inconsistent with other CVS stores. I later confirmed with other locations that the barcode should absolutely be accepted. A manager acknowledged the issue and promised reimbursement. I'm still waiting. This isn't just about money it's about integrity. Patients should not have to argue for valid discounts or be forced to overpay for essential medication. Check your receipts. If you use the CVS app, make sure your barcode is being scanned and honored. Transparency matters. Accountability matters. Do better.

Horrible customer service. Forget trying to speak to someone live on the phone. The AI operator…read morewill make you go through hoop after hoop to try to get to speak to a pharmacist, and then ask you to leave a message. If you try to go in person to schedule a vaccination, the woman with the thick eyelashes next to the check in counter will go to great lengths to avoid make eye contact and ignore you while waiting. Avoid this place.

I have used other CVS pharmacies before without any issues. I recently switched to this location…read morebecause it is closer to my home. However, despite there being no line, I have had to wait at least 10 minutes each time. Additionally, they have not received my prescriptions from my doctor's office, causing me to visit twice already, which has been a waste of my time. Due to these ongoing issues, I have decided to transfer my prescriptions to another pharmacy.

I stopped to buy some moisturizers and paid but forgot my stuff at the self check out! LOL…read moreThank you Patrick for saving it for me overnight Patrick

I don't think it's customer service so much as it is understaffing, which often comes from the…read morecompany itself. Them trying to save money, overwork people, and make profit. Which is a shame because its harder on the employee and customer. Overall, an ok store. If you need something from the locked cabinets, expect a wait.

This review is for the Pharmacy -- I have lived in multiple cities and used various CVS Pharmacies…read morethroughout LA, and this by far THE WORST pharmacy I have ever tried to fill a prescription at. There are always angry customers who have problems here, so I know it's not just me. Yesterday I had to call twice to fill a prescription and both times I was told it would be ready within an hour. I never received a text that it was filled or ready, so I had to wait until this morning when they opened to call again and check on it. They then told me they don't have the medication in stock, even though TWO people told me the day prior that they had it and that it would be filled within the hour. How is that acceptable?!?! I could have spent my time trying to fill it elsewhere instead of waiting for them to fill it like they said that they would, so I lost an entire day of waiting for nothing. The people who work here are incompetent, lazy and do not care. I am now out of my medication and had to scramble and literally spend more than an hour and a half trying to get it filled elsewhere. Additionally, I had to call this CVS 4x before I was able to talk to someone. I went through their automated system each time, then was on hold waiting for someone to answer, and each time about 4 minutes after being on hold it would hang up and disconnect the call. Like what??? I will never try to fill any prescription here again. Do not waste your time and get burned by these incompetent people. Literally any other CVS is better than this one.

Amazing pharmacy , the owners and workers are extreamly nice . Highly recommend they have…read moreeverything love this place . Thank you

After using an impersonal national store for years. My doctor suggested West Knoll. I was amazed at…read morethe personal experience and being able to call or text directly with my pharmacist. Unheard of. No phone tree, no hassle. And Easy DELIVERY same day. I highly recommend Tamir at West Knoll. It feels like being back in a small town where everyone knows each other - like a Hallmark movie!!

Pharmacies often get poor reviews. I guess people are usually not in a happy mood whenever they…read morehave to get medication; and then any delays may cause frustrations. My experiences here were quite good, to be fair. I called to transfer an prescription from a different Walgreens, the staff looked it up, said it was held up in the other store due to insurance charges, but then the next day they cleared it and got the prescription ready for it. That was very considerate and great service. When I came to get the 1st prescription, I had a second one to fill, it was incomplete (missing some key information) and the staff directed me to have my doctor's office call them... the issue was cleared in minutes. I waited about 20 minutes for the whole thing, which to me isn't unreasonable... During the process I sat right outside the pharmacy and saw how busy the staff was - phones were ringing constantly and many prescriptions seem to have issues! I imagine the operation of a pharmacy can be quite complex. But the few people who came during this short period seemed to have gotten what they wanted and left promptly. The store doesn't have a nice front entrance on Wilshire; you have to go to the back where there is a small entrance. The building seems a bit old but inside was clean and organized and the cashier on duty was friendly.

These people are the worst. I called to let them know I was picking up my medication today because…read moreBOTH my app and voicemail said it would be on hold until tomorrow. Jazmin hung up on me the first time. I called back and suddenly she tells me they "don't have my medication." So what happened to it? Because my app literally showed it was READY for pickup at that location. I even have screenshots to prove it. Funny how now they're acting like they never called me and never had it in stock. Gaslighting at its finest. I've been waiting an entire month for this medication. When they finally called, I was out of town, but I still contacted them BEFORE the hold date expired. Now magically it's gone? And they already told me before that if people don't pick up certain medications fast enough, they give them to their "regulars." So now I'm left without my medication because Jazmin says so? That's ridiculous. Don't call patients and tell them their prescription is ready if you're just going to give it away and pretend it never existed. I have screenshots, voicemail proof, and the app history. This is beyond unprofessional. THE WORST because them giving my medication to another person, I have to suffer ? NO this is horrible I don't know what kind of business are doing opening my medication to give to some one else.

Good location. Ample parking. Very well lit. organized & clean. Staff are friendly! My only…read morecomplaint is it's very difficult to reach the pharmacy. When you leave a message, they never call back and it's hard to get anyone on the phone. Other than that, I recommend.

Get a security guard and push your vagrants and unhoused peoples at least 20 feet from your front…read moredoor. why they make customers literally step over the homeless to enter the store is an unmitigated mystery of failed retail establishments. Or close up shop and let a more responsible business serve the community. Also the pharmacy line is always 45-60 mins long and though there's 3 registers, there's only ever one clerk. Maybe the other 2 gave up when they couldn't get in on account of the vagrancy at the entrance.

I always prefer to do business with small mom and pop businesses. I feel the service you get is…read morealways above and beyond. I have my prescriptions filled here and I really appreciate that they offer free delivery.

so friendly and fast! I love it. Syd's is like a small town Pharmacy right here in LA.read more

This store had exactly what we came in for!…read more The store was clean and the staff was friendly and helpful. I recommend this location!

I like this CVS. It's easy access. It feels orderly. I received good customer service at this…read morelocation. This evening Julie assisted me and I was in and out in an expedited manner. The security guard was also very helpful.