I wanted to take a moment to recognize the incredible team at National Seating & Mobility in Farmers Branch, Texas. After everything I've been through medically, receiving the right wheelchair wasn't just about getting new equipment--it was about improving my quality of life, my independence, my comfort, and even my safety. Today I received my new Permobil F3, and the difference was immediate. The first thing I noticed was the pressure relief across my upper back and between my shoulder blades. For the first time in a long time, I was sitting upright comfortably without the pain I had become accustomed to. Even before my new Roho cushion arrives, I could immediately tell this chair was in another league. I can now reach things in my home that I couldn't before, including opening my refrigerator by using the forward tilt. I can drive my wheelchair-accessible van more safely because my positioning is finally correct. The chest support keeps me secure, my legs stay properly positioned, I remain stable while turning, I stay tighter on the brakes, I can see better, and I can reach things more easily. Those may sound like small improvements, but for someone in my position, they're truly life-changing. What I didn't fully realize was how much of that would come from the people who made sure everything was done right. I especially want to recognize Lori. Lori, I owe you both a thank you and an apology. This process was long, and there were times I became frustrated. I took some of that frustration out on you, and some of it simply didn't belong to you. Looking back, I realize how much work you put into helping me from the very beginning. One of my personal rules in life is never to place burdens on people that aren't theirs to carry, and I failed to live up to that with you. I'm genuinely sorry for the way I spoke to you, and I sincerely appreciate everything you did to help me reach this day. I also want to thank Iris. When Iris stepped in, she kept everything moving. She was responsive, professional, and made sure the process continued forward. It's easy to overlook the work that happens behind the scenes, but I didn't. Thank you for your patience, your communication, and your willingness to help. Finally, I want to recognize Casey Stephens. Casey, you were outstanding. You didn't just deliver a wheelchair--you made sure it actually fit me. You took the time to adjust every angle, every support, every measurement, and every function until everything was exactly right. You explained every feature, answered every question, and never rushed the process. Your experience and attention to detail made all the difference. The exact same chair in someone else's hands may have been good, but because of your knowledge, professionalism, and willingness to get everything just right, it became exceptional. You helped maximize everything this chair was designed to do. As someone living with a spinal cord injury and bilateral above-knee amputations, proper positioning isn't simply about comfort. It affects pressure relief, posture, safety, independence, and the ability to live everyday life. Because of your work, I experienced those improvements immediately. To everyone at National Seating & Mobility's Farmers Branch, Texas location, thank you. You didn't just provide me with a wheelchair. You gave me greater independence, greater confidence, and a quality of life that I honestly didn't realize was possible until I sat in this chair. I am deeply grateful to each of you for your professionalism, compassion, patience, and hard work. Your dedication has made a lasting difference in my life, and I hope you know how much it is appreciated. May God bless each of you, and thank you from the bottom of my heart. read more

I requested assistance from them last February 2025 in April Mr. Ward came to sit down and explain everything to me. They would process my info work on helping me get a power wheelchair. It's now October 29,2025 guess what still no wheelchair matter of fact i could not even get a call back after leaving 2 voice mails for Mr. Ward on his cell, plus leaving a message for him at the office in Farmerbranch over a month ago. I think i was ghosted because i told them i did not want a $6,000.00 wheelchair, i can not afford to pay 20% my disability- Medicare INS did not cover. I preferred to have something not so large because i could not afford to pay someone to cut a new frame and me buy a bigger front door, have it installed , then have to build a ramp and install guard rail. That would have been very costly to cover on what i get. I am very very disappointed the only person who would take my calls was the nice man who took care of the funding part. I haven't heard back from him either in over a month. Seeing how this is the only company who helps disabled/ people on Medicare in Texas your company should do better read more

NSM has helped me on several occasions. Most recently, NSM managed the process of getting me a new power wheelchair (using Medicare insurance). Wow, the number of hoops they had to jump through amazed me, but Rick Cooper handled the whole thing for me and made it happen. The whole time he kept me informed and kept the process moving. Reading other reviews, I think NSM gets blamed for delays made by Medicare (or whatever) but my experience is that they responded quickly when the ball was in their court. Delays happened while waiting for responses from others. I will keep coming back to NSM when I have wheelchair issues. read more

Terrible communication and terrible customer service. If I could leave zero stars, I would- because that's how much they care about their patients, zero. Stay away from this company if you have any choice at all in whom to use. They installed the footbox on my daughter's wheelchair incorrectly and it fell off. They told her they could help her in ONE WEEK, which means her legs would be dangling for a full week with no support, cutting off her circulation. This company is a danger to folks- at least the Farmers Branch Tx location, that's the only I can testify to their lack of care and concern. Hard hearted folks you'll find there- BEWARE! read more

I have attempted to get a power wheelchair for 5 months now. I still haven't received a chair and I am paraplegic. Anytime I call the main phone number, no one will answer the phone. And they certainly don't attempt to call back. Very sad customer service! read more

Horrible follow up. No one calls with any status on service or parts. Called multiple times and left messages.

Sometimes it's hard to get a tech for service work. I have to plan two weeks out. Sometimes I am at the mercy of the technician/service person's schedule. read more

My daughter needed new wheelchair parts. I started the process in October. That gives time to get measurements, insurance approval, and order time for parts to be received. All of these steps are updated to the portal, and while it took months for everything to get done, the parts were received, inspected and approved by Dec 20, 2024. BUT, because of overbooking, they can't get these parts to us until 1/27. So Monday they called and told me my portion of the bill based on the fact that we met our deductible last year, it was going to be a minimal amount. Tuesday I get an email stating that because they can't deliver the parts until 2025, it will go towards my new deductible and I now owe 3x as much because I haven't met my new deductible. I called my insurance company, who called the DME company, and asked them to change to the date of service to the date that the wheelchair parts shipped, the day they got insurance approval, or the date the order was received. The company said no. We escalated to the corporate office who stated that even though that branch is overworked and that's why the process was delayed, they do not budge from their policy to file the claim date on the date of delivery, even if it was delayed due to circumstances on their side. My insurance company is livid-which is a first for me. Typically I am fighting against them. I am still stuck in this loop, and they refuse to give us the parts we need until we have paid the balance in full-no payment plans available. At this point, it's less about the money, and more about the way this is being handled. This whole process is frankly unbelievable. I have many people working on it and hope to resolve it soon, but when the corporate office said "I understand your frustration" for the 3rd time in 15 minutes, I kind of lost my mind. I seriously doubt they understand my frustration of having a child that no longer fits well in a wheelchair, and now they are holding the parts we need hostage. Unfortunately, because this is the DME company that my insurance contracts with, I have no choice but to go through them for all equipment. I did ask the corporate manager if nickel and dime-ing a small child over wheelchair parts was worth it, but I didn't get a clear response read more

Avoid this company at all costs. My mother's doctor sent a prescription for a Hoyer Lift to this location two months ago, and since then, I have been met with nothing but delays and excuses. For a company that is supposed to serve individuals with critical needs, their lack of empathy and professionalism is shocking. This has been the most frustrating and disheartening experience I have ever had with a healthcare provider. read more

This company is awful to work with, I have a wheel falling off my chair. They ordered the parts and charged me over $800 and I can't get a hold of anyone to come complete the repairs. They either don't answer or send me to someone else. I have been working on this for over 6months. I highly recommend to find a different wheelchair distributor. read more

Update to all of my previous updates: Once again NSM screw up has cost me more money. It has been nothing but one problem after another. Their tech wired my transporter up incorrectly and has caused problems ever since. I still have a transporter I cannot use as it is no longer wired up. I am so angry with this company. Being handicapped and on a fixed income this company ruined my daily life. DON'T DO BUSINESS WITH THEM!!!! read more

It doesn't matter which department or branch of NSM, it's all the same song and dance. You know, those horrible annoying songs and ridiculous dances lol read more

Over the past year and a half I have received horrible customer service from this company. And I keep having very poor service to this day. If us disabled people had a choice in wheelchair companies, National Seating and mobility would probably be out of business. In the hospital, I was assigned to this company to provide me a wheelchair. From the beginning mismeasuring my chair to back ordered parts. It took FIVE months to receive my chair and parts were still back ordered. The left hand doesn't know what the right hand is doing at NSM. On one order, they gave my husband the wrong part on pick up. Months ago, I called NSM to report that I had my small left wheel fell off, and I almost fell out of my chair. I was told that the service rep would be contacted. I have yet to hear from him. Keep in mind the cost to my insurance company was over seven grand for this very average wheelchair. Now the vinyl armrests are tearing apart. My technician was supposed to be here at a scheduled time and he was a no-show and I can't get the company to call me back at the moment. I think this is fraud and deception to charge the insurance companies this much money for a wheelchair that we can't even get decent customer service on. read more

I stopped into the office on Valley View Lane because my sons wheelchair brake was broken and they fixed it immediately I was in the care they gave was unbelievable! read more

National Seating & Mobility, Inc located in Farmers Branch, Texas has poor customer service. I received a wheelchair that was not functional, so they had to get me a new chair; but it took jumping through hoops just to get that. Then I needed something to support my foot and leg, not just leg and they did not have a stable solution for that. A tech appeared at my house while I was working remotely, when I asked why did he not call me prior to arriving, he said and I quote, "I just go to appointments, if you don't want to see me now just reschedule". I do not recommend this company. Stay far away! read more

Set me appointment from 2 to 4 didn't get here until I don't know what time this is not good business when you set appointment with that kind of time limit you should be able to get to the person house on time, I have been waiting over 4-5 months for this they do not have things under control read more

Had chair since 10/20. First chair I ever needed so no knowledge on what I was doing. Took months to get chair. The chair was 8 months old and was damaged by transportation bus. I ordered new push rims, first told I would need to $300.00 after insurance, then called numerous times and left message and no call backs. Finally I made contact with someone and was told someone wasn't doing their job and she was brought in to clear up all the accounts. Finally service came out (5 months after first contact) and serviced. Found a couple of things wrong and told me to get dr order and it would be a couple of weeks for the parts to come in. This was late November. I got the orders from Dr and faxed in. 6 weeks later still no parts. When I call, I either get voicemail and no call back, or the same excuse, some dropped the ball and now they have a specialist working on it. It's become a real nightmare/joke. The only good thing I can say is that the technician is very nice and helpful. Please stay clear of this company unless you can deal with all the excuses, lengthy delays and a broken chair. read more

A big thank you to Kathy and Gustavo for their excellent customer service and quick service. My son's wheelchair stopped working while at school (Mansfield High) and Gustavo had Elijah back rolling the next day!!! We thank and appreciate the two of you so much! You are more than a 5 star to us! Tonia T. read more