Very disappointed in the work they did and when the piece broke they do not guarantee any work. They said I needed a new head for my diamond so I said to do it - well it came apart again after only a few months and now I would never use them again- Still don't guarantee the work even though I spent $300 in new repair. read more

To follow on from my previous review of this horrible, horrible place and how my husband had to bully them into finally giving back my mother's watch. Fast forward to this week, and the back of the watch fell off while my mother was wearing it. After this terrible experience at Nazarians, my sister contacted Baum and Mercier, the manufacturer of this vintage watch. We returned the watch to them directly for repair. Come to find out, the internal mechanism of the watch had been replaced and was not the original movement. The back was also damaged and the ring inside was broken in 3 pieces. It will be costing her $1200 to have the watch repaired. A full year after taking it to Nazarians for repair. Do not use them!! read more

they removed quality diamonds from bracelet and replaced them with garbage. have been going to them for thirty years. At first I was stunned then I felt violated and betrayed. Then I felt anger and finally I just felt disgusted. I can never retrieve my stones and have accepted that. life has a way of settling these wrongs and I know Karma is real . read more

BEWARE. Nazarian jewelers will sell you defective jewelry and steal your money. I own a small business myself so I do not take leaving negative reviews lightly but RUN far from this place to any other reputable jeweler unless you want your sentimental and valuable items lost or stolen. The only reason this place is still in business must be to do with former generations because Steve Nazarian runs this business with no pride or respect for the name or customers. Our story is long but ultimately, I lost stones from my wedding band purchased from them 5 times (in 2 years). I was told after the 3rd time if it happened again they would replace it because it was flawed. The 4th time we went in to have it fixed and also get a new band for my husband. Over the course of an entire year Steve Nazarian lost our order. He told me after 2 mess ups and 6 months the band would be free, so we waited. I made 7-8 trips to pick up the band only to be told it "seems to be misplaced, come back in 2 weeks". When I finally pressed him after 10+ months of stringing us along he decided "it's best we go our separate ways". I was 9 months pregnant when we started this and was therefore VERY patient for months telling them "it's ok" and being the easiest customer. This is how we were treated. Now I have a wedding band with missing stones for the 5th time (only 2 weeks after the last "fix" because he refused replacement) and we have NO wedding band despite the deposit put down which was stolen. read more

We visited the Andover store yesterday and had a wonderful experience with both Meredith and Steve. Such nice people, very helpful, not pushy and super knowledgeable! We would recommend them to anyone looking for something simple to something glamorous. The Andover store is closing soon - just relocating elsewhere. We recommend getting there in the next couple of weeks to take advantage of a great sale going on. Loved it! Thank you Nazarians! read more

We have dealt with Steve at Nazarian Jewelers for nearly 40 years! He is absolutely the best! His prices are fair and his work is impeccable. The people are so helpful and friendly and the store is beautiful. read more

I have been going to Nazarian for decades. They are incredible to work with and they have superior jewelry.

I have a beautiful ring from a broken engagement and Steve was very patient and helpful with his suggestions. He had positive feedback on the ring and gave me ideas on what to do with it. He was right in saying that other shops may make insulting offers along with insulting comments about the ring. read more

I want to thank both Meredith and Karen for all of their help in picking out a beautiful necklace for my mother' 95th birthday. They were extremely kind and helpful, without pressuring for the sale. I will definitely be back to Nazarian's for any special occasion gift! read more

Best jeweler in Andover! We needed an engagement ring cleaned and a wedding ring repaired. They were kind and fair and up front about everything (including at one point warning us against a more expensive course of action). We don't buy much jewelry, but when we do, we'll be back! read more

RUN!! I am a promoter or local business but I've never been treated like I was by Steve at Nazarian Jewlers. Many people recommended me to use him to repair a very high end watch. It has been nothing but a nightmare. The watch was brought to the store in June 6, 2023. Was told Steve would need to look at it first to see if he could fix it. Waited about 3 weeks for that response but he said he could fix it. Forward to the end of August. Multiple requests on status updates many times with no response. I was told "the parts came in but they are wrong" asked when the correct parts would come was told 30-45 days. We waited, come to the end of October.. no parts.. no responses to calls or texts. November around Thanksgiving was told the parts will be here the following Saturday.. Nope didn't happen. Come end of December we didn't want to continue waiting for these "parts" that were supposedly ordered, that we were coming to pick up the watch that Tuesday. He couldn't find the watch. Told him ok I'll come that Saturday please have the watch ready. He then told me I had to pay for the wrong parts ordered. Was not going to pay for parts that weren't correct who would. Then was told he never said he could fix the watch, why did I bring it to him. I said you said you could fix it otherwise I would have gotten the watch back from you in June! His stories are not making sense and adding up (lies) I arrived at the store when I said I would to pick up the watch. Was told to wait 30 min. In looking at the desk was a mess piles everywhere. I grew very concerned. I went and got coffee came back in 45 minutes still no watch. Waited for 2 hours still couldn't find the watch. He asked me to come back give him more time. A week went by, still couldn't find the watch. I said I am not waiting anymore that I will be coming today the 13th for the watch or money for the value of the watch. No response I still arrived today. got there the watch wasn't right there. I was asked to wait. He offered to take the watch to my house or call me. He said since the watch is here are you sure you don't want me to fix it. I said if it's here where is it? said no thank you I don't want to do any business with you ever. I'm not leaving today without the watch or money. I said again you knew I've been waiting and made the trip to pick up the watch. I'm not waiting anymore .. I was fully prepared to call the police at this point. The watch magically appeared. he's like I'll give you the wrong parts for free.. great which was laughable. I couldn't leave fast enough. If you care about your jewerly, High end watch's (ours was a Blvgari) or sentimental items don't bring them here .. you will have nothing but stress problems and run around. please read the other reviews as well I am the 4th person to write the same problem. read more

Sought out the only local jeweler who delivers custom designed jewelry. Steve was fantastic with the thought process, the design and casting but the choice, cut and color of the stones made the ring spectacular! it is unique, cast in white gold and could not have made my wife any happier. The delivery before Mother's Day made it even more special. Shop local, shop smart- but seriously go to Nazarian's from the start to ensure you get the value and quality you hope for! Wonderful service, wonderful people and family to rely on. read more

Nazarian Jewelers have always treated me so well. I have been shopping there for almost 30 years. Each and ever time leave I there feeling very pleased. I would highly recommend you stop by and check out their new location!! It is beautiful! read more

Absolutely horrible experience here, dealt directly with the owner Steve who couldn't be more incompetent. Dropped off my watch to have repaired on October 18, he lost it, couldn't find it, lost it again and finally gave it back to me on February 8 claiming it repaired, it wasn't. After four months they gave it back to me supposedly fixed and it still didn't work. I would never trust them in any way. I felt lied to, and when I called him to tell him it wasn't repaired he said, "oh well" I wouldn't trust anything he says. read more

I had such an amazing experience designing my engagement ring with Steve! I was very indecisive at different points and he was so patient and helpful. I had very little knowledge about diamonds and he sat down with me and gave me a complete crash course education. We had more fun and laughs throughout the process. I looked forward to each visit and he made me feel like family when I was there. My ring came out BEAUTIFULLY and I can't wait to start the process of picking out our wedding bands. Steve is a true professional and I honestly can't picture myself shopping anywhere else. Thank you Steve! read more

Absolutely recommend!! Very helpful! Every time I walk in they help me right away. I've never been treated anything other than wonderful by them. I've gone to them a couple times. First time I wanted the filigree repaired on a sterling silver ring that had split in a few places and they were honest that it was likely going to break again. They said unless there was a lot of sentimental value, I would realistically be wasting my money considering I didn't pay much for the ring to begin with. Second time was to have a ring sized that was given to me by my grandmother. The ring is gold plating over who knows what kind of metal (thank you home shopping network lol). They told me my options, worst case scenario, best case scenario etc and gave me their recommendation of what they think I should do. I've never spent a penny in there and cannot attest to the quality of their work because I've never chosen to have work done on the pieces I've brought in but I can say that their customer service is excellent! They're always incredibly, helpful and patient. They answer all my questions. They have inspected my other pieces that didn't need work "for fun" and they have offered to clean the pieces free of charge. I absolutely won't go anywhere else. read more

I wanted to get my watch sized. The jeweler down the street was going to charge me $25 as that's a "going rate", and was extremely rude to me and insulted my watch - which was a Christmas gift - calling it a "department store watch". I called Nazarian and they told me to come in even though they were closing in ten minutes. They sized it perfectly for me, took my information down in case I need to add another link in the future, and charged me $10 for it as it wasn't a watch from their store which is the average rate for a watch sizing. They were so kind and considerate, Ray was such a sweet man and took great care with my watch and was so friendly. It's an amazing jewelry store with great customer service and I am surely going to return any time I need to make a jewelry purchase. I am so happy with their customer service and the way they handle their business and will gladly return. read more

Wonderful people. I took some antique family jewelry that left Europe during the wars and they immediately identified it. Gave me lots of history on the origin of the pieces. They admired the jewelry and pointed out all the expert handiwork. Stressed the uniqueness of the pieces. Never dwelled on the commercial value. They made excellent suggestions for preserving the jewelry. They thanked me for showing them this interesting piece of history. I feel very proud to be wearing this jewelry. Wonderful staff at Nazarian Andover store. This was the exact opposite reaction to a neighboring downtown (highly rated ) Andover jewelry store where a number of staff pointed out the jewelry short comings and belittled it's value. I never will be a customer of theirs read more

Well, I could complain about the time it took to reset my ring but the results are far too beautiful to complain about the time. I dropped off my engagement ring and wedding ban, both needed to be cut off my finger. I wasn't sure what I wanted as a setting and asked to have the rings combined into a more beautiful single ring as my engagement ring was a bit petite for my hand. Steve came up with several ideas and finally presented a raw setting that looked like it would be perfect to make my grandmothers diamond really stand out. I could not be happier with the results! read more

This place is really above and beyond the rest. Went in to have some watches repaired and cleaned. Was expecting the triple digit bill i've received from other jewelers in the past and was only charged $10! Staff went above and beyond to meet my needs and provided EXCELLENT customer service. Highly recommend this place for all your Jewelry needs. read more

Recently I brought in a chain to be shortened to Nazarian Jewelers. Due to happenstance beyond their control, the chain wasn't delivered to the store by their closing time on the promised date. Steve Nazarian delivered the chain to my home that evening, well after their closing time, so that I would have it for the following morning when I needed it. He refused payment because of the delivery issues. This is an example of the outstanding customer service that I have experienced every time I have entered that store. From replacing a watch battery, to purchasing a gift, the care and respect a customer receives there is unmatched. Kathy P. Andover read more

I was looking for someone to fix my watch bracelet and I decided to try this place and I'm very happy I did. The owner ? Was very nice and gave me some advice on what to do. The entire staff was very helpful and took there time with me. I highly recommend this place and will go here going forward read more

Be prepared to look like you have money oozing out of your pockets to get waited on in this place. Just spent 30 minutes being ignored, watching others who came in after me be politely waited on, and when I asked at the desk I was told 'be with you in a minute' which never happened. 3 people behind the desk, 3 people in the store. You do the math. I left without anyone stopping me or offering to help. Little did they know how much I was actually prepared to spend... but it won't be there now. read more

I recently took part in a transaction involving the acquisition of a large, high quality diamond.  We consulted with a number of other sources, including well known jewelry stores, and a reputable diamond merchant from Boston's Jeweler's Building.  We choose to use Steve Nazarian of Nazarian Jewelers, Andover, MA.  We were impressed with his knowledge of fine diamonds and his integrity. read more

The owner is a real class act NOT!!!! Wouldn't exchange an item my husband bought me because it 'had been too long' Shouldn't you stand behind your product? AND you would think being a 'fellow Armenian' he would have helped me out....not looking for special services but come on... he is just rude and a snob!!! Tried him once......back to BARMAKIAN'S read more

Amazing customer service and beyond reasonable prices. I've had four watches, expertly repaired and my wedding ring reset. Such nice, talented, honest people...rare in the jewelry world. read more

Do NOT bring any nice or sentimental jewelry in to this shop to get cleaned or repaired. I brought my engagement ring into this shop to get sized down (it had been bought out of state so I figured I'd bring it to a local 'reputable' jeweler to get resized). The gentlemen I spoke to told me they could not guarantee it would come out okay, but to leave it with them and they would TRY to resize it correctly (keep in mind this wasn't a large resizing). I asked further why he wouldn't guarantee it coming out okay, and all he kept telling me was that it "might" be okay. He then had the audacity to tell me to go home and tell my fiancé to go get me a different ring! He had no tact and no understanding that it was a sentimental item. He also refused to refer to him as my fiancé, but would only call him my boyfriend, which at that point made me more angry, because I'm not a super young person getting engaged 'too young'. He then tried to convince me to leave it with them in their safe for SEVERAL DAYS while I thought about it. I don't understand how they could possibly expect that I would want to leave my ring with them at this point. I ended up going to a different jeweler later that week and they resized it impeccably and it now looks amazing. read more

Steve seems really nice and is quick to offer to deliver items to one's home....after long delays and problems "beyond their control." Thought I was the only one to have this issue but have since learned this is a common problem with Nazarian. Also have experienced and now know a number of people who ordered items based on written prices that change when item is finally delivered. Nice stuff but awful customer service, despite the smiles. read more

VERY POOR CUSTOMER SERVICE FOR A SMALL LOCAL BUSINESS. I recently dropped jewelry to be cleaned. The woman told me it would be $20 to clean all four pieces after looking them over and they would be ready in a week. Well a week and a half went by didn't hear from them so I went in and I was told they were not ready and they would call me. Two weeks went by and no phone call. So I called and the lady said they were not ready they would call. Another week went by and I talked to the owner who told me they were very dirty and needed to go out to the polisher (no where in any of my phone conversations or when I went in was I told the price was going to be more or that they were sent out to a different place besides Nazarians because they could not clean it). The owner told me he would call me the following Tuesday. No phone call..surprise surprise. So I called Friday morning and the owner said oh yes they'll be ready Saturday at 9. So now I have waited over a month to get my jewelry back (and never recieved one phone call from this business to keep me informed...at one point I wasn't sure if they even had my jewelry or if it was lost. So I had someone pick up the jewelry for me and they charged $60. I called the owner who told me that they had some chemical damage (still not sure how that happened...never wore them in chlorine or ocean water) and they needed extensive cleaning. I said I was never called to tell my jewelry was going to take longer or cost triple the amount. I called several times and even went in and was never told anything different. I said that was poor customer service on their part. I asked him to at least meet me in the middle of the price I was told and the new price but he refused saying he would lose money. I said no business can up the price that much without notificitation to the customer that more work is needed and the price needed to be adjusted (they had several opportunities to tell me when I called or went in). He refused to come down in price but did say that I should have recieved a phone call and I should not have been quoted at $20 and it was his employee's fault. So he acknowledged that there were many wrong doing's on their part for customer service but did nothing to accommodate me the customer for having to do the run around to get in touch with them and pay more. I ended the conversation and said lesson learned only to get a returned phone call from the owner saying he would give me a full refund if I came back and he oxidized my jewelry (which means bring them back to the condition they were when I brought them in). I couldn't believe it. I said you want to "ruin" my jewelry and then give me my money back...what kind of jeweler are you??? What kind of business are you??? I'm sorry I have no business experience but for small businesses I really think that customer service is key because people talk and reputation means everything....but rather the $40 was so important to him (apparently business isn't doing well for such a small amount) he chanced losing a customer and maybe many future customers. He told me he wil bring it back to it's original condition and I can try the jeweler across the street (Royal Jewelers) and he said we both know why you didn't go there. Very unprofessional to talk down another local Andover business. I told him I have brought my jewelry to be cleaned and purchased some pieces with Nazarians before and when he looked me up on the computer he told me he had no record....why would I lie about that? and why would he question that I did business with them before?? I have never dealt with such poor customer service. They should be ashamed and embarrassed. All of this could have been avoided with a simple phone call updating me on the timing and pricing change but I never recieved one not even when I was told I would. (Every time I did go in there wasn't anyone in there so they can't use the excuse they got to busy to take care of their customers!) I have used this jeweler in the past for cleaning and purchase but will never use again. I strongly discourage you from using this jeweler. read more