We are on vacation and my son got terribly sick. They made the intake process easy and painless…read moreeven though we are from out of town. They were able to do a strep test with results then and there! Wrote us a prescription to fill and we were out the door. Great people and kind to my son.

Went for a pre op exam. Worse experience I've ever had with a medical office. The attending…read morephysician was a resident who was absolutely the worse doctor I ever met. First and most important she did not listen to a word I said. They took one BP reading which was inaccurate with a EKG that was incorrect. Asked questions about my health that were inane. Never met the supervisor until the last five minutes of the exam. She was as unqualified as the resident. I would not use NCH for splinter removal. Don't use the medical facility.

My husband had a seizure and was taken by ambulance to NCH North at our request…read more When I arrived I was asked to wait as they hadn't assigned a room for him yet. The wait was roughly 7 minutes. They did the preliminary work up, & the first nurse he had was great. Got him situated and comfortable-then came a male nurse who I best can describe as snarky. Not happy, dismissive, and inattentive. It was probably an hour before they wheeled in a monitor with a neurologist on the screen-no doctors yet. We were in ER from 11:30 am until 5:45pm before being taken upstairs. In that time male nurse came in only about 4times 2x because I went to the desk asking for him. 1neuro on the screen and 1doctor for 5minutes. I give them a C- No pillow, no blanket, no water, & it's freezing in there. We were told they were waiting on transfer, & it'd be 10 minutes...that became 45 minutes later. On the up note-he was placed on the 6th floor, & that nursing staff is the best in town. Always accessible, I felt they could have checked in more regularly without having to be summoned by the bell, but I give that floor an A. Kind, knowledgeable, skilled, & clean. He was able to sleep well at this hospital which was totally different from when he had surgery downtown. NCH Downtown gets a D- for care, cleanliness, comfort, & nursing, 3rd floor was a nightmare, filthy, call button not answered for 45 minutes or more. Transfer gurney was filthy, room bed had broken wheels with pieces left scattered throughout the room. Loud nurses in the hall, no prior check for disability which put him in a room with everything on the left when he can't move his left. NCH North is where to go!

I would give 1 star, but I am being generous due to the fact that I went here right after…read moreChristmas, 12/27/2025 and they might have had a skeleton crew on. But, can a hospital legitimately ever be short-staffed? I had an accident and EMS brought me here (if you have a choice, choose another hospital). ER doctor P seemed overworked and not very concerned about me. They did CT scans and discovered a broken hip. I was kept in the ER from 2 pm until 1230 am when "a room became available." When I got to my room on the 4th floor, I asked the nurse, "how did a room become available at 1230 am, someone just died?" She said that my room was available when she started her shift, 7 pm, but the admitting doctor S was "too busy to do the paperwork to admit me." I was told that I would have hip surgery the next day (Sunday, 12/28/25) after 3 pm. Thus, I was surprised and annoyed that from 130 am until 5 am I was disturbed 4 times by Dr. S, tech for bloodwork, tech for xrays, nurses. I said to one of the techs, "Why do this in the middle of the night? Why not tomorrow morning?" She said Dr. S had ordered it. Next day 12/28 was just lying in bed with IV waiting for surgery. After 4pm I was taken to pre-op. Surgeon, a different Dr. S, explained procedure and so did anesthesiologist. Surgery was around 6 pm and after recovery I got back to my room around 730pm. Nurse would only give me some lousy crackers fearing I might vomit. Didn't get any real food until next morning. Monday 12/29 hospital staff seemed a slight bit better. Hospitalist Dr. R stopped by and she explained things. Even P.T. came to get me up (very painful) and she discussed my situation. Marketing people from Encompass Rehab came to see me and I told them - good, take me! I finally escaped NCH North around 330pm on 12/30 by ambulance transport to Encompass Rehab. Bottom line: if you have a choice, choose another hospital! Your life may depend on it!

I am rating 5 star as to quality of care I received post op last Friday and Saturday, Jan 8-9-10,…read morethe compassion and caring of the nursing staff was amazing!! Mel, Jill and Blerta were excellent nurses and Amanda was a great aide. They made me feel validated with my pain, cared for my comfort And never were bothered my my calls for assistance Thank you ladies PS THE food there is amazing!!

My wife was brought there by ambulance because she was throwing up and could not hold any food…read more The ER staff was nice. I asked if she was hydrated? They said we can tell after a blood test! Blood was taken and never tested!!! It was still on the desk when we left. After getting a shot she was asked to eat some food to see if she can tolerate it! They brought her Mexican food, beans, rice and pork!!! Of course she could not eat it. The nurse brought her apple sauce. We were sent home when my wife threw up again, this time the apple sauce. We would never go to that hospital again!!!

Our many days of experience here were very positive The…read morefacility is beautifully cared for, very peaceful The welcome area lobby is small but enough. A gift shop, plenty of waiting areas, Coffee cafe with Starbucks, player piano, staff very friendly with volunteers to help escort you to your place The rooms, elevators, staff, nurses were all as you would expect They just upgraded their whole computer system and it is great but staff is still learning Love that each patient room had a computer screen by the door with information Inside the rooms everything was well planned and spacious Plenty of help and all the staff from the Tech, to Doctors and nurses were friendly When you are so vulnerable and in pain, it is good to know there is a place that would take care of you like NCH

Terrible night staff. Constantly kicking your door open no knocking turning your lights on while…read moreyou're dead asleep you get startled and they act upset when you're startled. Absolutely atrocious care. Will never be going back once I get out of here. The worst thing is they stand in your room and talk about their personal lives and laugh and get you completely woke up and then leave without even shutting the door. I have to undo my IV machine and walk over and shut it myself every single time. I can't understand how Naples, would have such a horrific hospital in their downtown area. Something needs to be done.

I had surgery here & was admitted overnight. The nurses were all great, food was meh just like any…read morehospital, my room was very nice; private room. I would highly recommend this hospital.

I had just moved here from Texas and needed my meds really bad, I had bad reactions from not having…read morethem. All of the staff and doctors where very polite and helpful. There was no wait time and I was in and out in no time. Thank God for those who work to take care of our health!

I scheduled what was supposed to be my annual physical, but before the appointment I was asked to…read moresign a form stating that I would not discuss any new health concerns, request medication refills, or address anything other than previously documented issues. I was told that any new concerns would require a separate appointment. As a patient, this made the annual physical feel much less valuable. One of the reasons many people schedule a yearly exam is to discuss new symptoms, changes in health, preventive care, and other concerns that may have developed since the previous visit. Being restricted from bringing up new issues made me feel that my healthcare needs were not being fully addressed during the visit. I understand that practices have scheduling and billing requirements, but the policy was frustrating and left me feeling that the purpose of the annual physical was limited. I hope the office will reconsider how these appointments are handled and communicate expectations more clearly to patients.

2 hours waiting was never even seen Do better NCH…read moreI shouldn't have to drive to Ft Myers to be seen by a dr

I was recently at NCH NE when i witness the most disturbing behavior from a security officer…read moretowards an employee he was excessively loud and acting erratic he told the young lady he knows people in higher positions that can take her job away and that he would get her fired I've never witnessed anything like this before i felt terrible and uncomfortable for the young ladies at the front desk i spoke to the nurse in the back and they advised me to write a review and that they themselves would right a report overall everyone was nice and took care of my family member that was in the hospital please to that security do better your behavior was uncalled for

4 hour wait in the lobby for just a room is ridiculous.. don't come here unless they dragged you in…read morea body bag.. worst experience of a hospital in my lifetime

Very impressed with the facility as well as the staff here. Came to scout out some volunteer music…read moreopportunities. Haven't been here at Healthpark hospital for several years. The two orgs connect by a hallway so you can walk indoor back and forth. Parking is an ease. Sadly but vitally there is now great security. You must show ID as well as them taking a pic of you before entering. The Childrens hospital is new and as awesome as the lobby of Healthpark. It looks like a mall here, clear elevators, stores and coffee shops ease the negative thoughts of having to be here when you rather not. The children's hospital is bright, happy, and they just got a brand new electronic piano in the lobby. (I got to break it in! ). Open and clean, this place still smells new. There's a gift shop, lots of different seatings for waiting. There's a wall size screen for movies, Tv, Whatever. I regret no pics of it but my mind was occupied by business. Will def take one next time. Every single staff member that I passed during the hours I spent there were friendly, smiled and helpful. Btw they do employ a music therapist, Love it. (My first career) We are so blessed to have this caring institution here.