Was charged $362.66 for an appointment that was scheduled about 2/3 weeks in advance and the only reminder I received was the night prior at 9:35pm. I was trying to cancel and they assessed a fee of what I would have been charged had they actually serviced my apartment. I forgot about the appointment because of moving and when I tried to contact them there was no number on their website. Contacted their chat, email, and received zero replies. They went ahead and took my money with no communication with me whatsoever. I'm working it out with my bank but be advised, they have zero tolerance for skipping or missing your appointment. I'm a new client, won't be returning after everything they've put me through. read more

Neatly Cleaning - Reminder text after business hours. - Home Cleaning Near Me - Los Angeles, California

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I want to thank Marc and the crew at Neatly Cleaning for coming out and taking care of our storefront windows. They gave me a quote and stuck with it. No hidden cost. They showed up on time and did a fantastic job. Neatly Cleaning is a very friendly and professional business. They made such a great first impression that I will now talk to them about monthly service. These guys are awesome. read more

Neatly Cleaning - Neatly Cleaning did an awesome job on my storefront. I hope we can workout a monthly program with them Neatly Cleaning is awesome.. - Home Cleaning Near Me - Los Angeles, California

I'm so glad that I chose Neatly Cleaning because of their stellar yelp reviews. Although my rental home was a 2000' + townhome, in Marina del Rey and in the last minute Jonathan assured me that he could do the job without a problem. He was great to talk to, very professional, funny and kind. He was always there for you. Carolina and another housekeeper came came exactly on time and did a spotless job. Since I couldn't come to the townhouse she took photos of the damages and emailed me them! She gave a honest opinion what needed special attention, which I appreciated. Whenever I'll need a cleaning service Neatly Cleaning is a phone call away. read more

So I called earlier in the week to schedule my first appointment and Jonathan was super helpful and pleasant to speak with. Two cleaners came, the main cleaner was Simco and he did a spectacular job and even stayed 1.5 hours over the scheduled appointment set for 2-4 pm because I had just moved in to this new apartment and it needed desperate TLC. Simco was personable and took extra time when it came to the details such as cleaning the top of my fridge. Make sure when you make an appointment online you are specific in the notes section about what kind of cleaning needs to be done so that way they bring the proper materials. read more

I hired Neatly last minute to do a move-out cleaning for me. They replied back quickly and were very accommodating to my unique needs. They were punctual and were easy to contact with my concerns, especially since I was out of the area during the cleaning. Hunter, who was assigned to my unit was very polite and kept in touch during the process, he even went as far as sending photos of the apartment after, since I was not present! Highly reccomend! -Tiffany D. read more

UNBELIEVABLY AWESOME SERVICE!! Simco was friendly, professional and VERY thorough. 1st time using this service and the experience was 5 star all the way (he even provided tips on maintaining the results till next visit). I'm definitely going to be a return customer (you won't regret requesting Simco, he takes a lot of pride in his work and really wants to please the client). read more

My house is cleaned by Hunter and Jonathan today, they are super polite and very professional. The bathroom, kitchen and dining room they cleaned, looks like brand new. I will highly recommend Neatly Cleaning. If you are a student, you can even have a discount from them. Amazing. read more

By far the best cleaning service around the USC area. The owner, Jonathan, who is a USC alumni is extremely helpful. He actually came to my apartment the day before to inspect it and tell me exactly what kind of cleaning I needed to not get charged for moving out of my apartment. He sent over 4 cleaners to clean my apartment the next day and they did a stellar job. Everything from the kitchen to the bathroom mirror was spotless. The staff is extremely kind and hardworking too. The price is definitely a steal for the quality of cleaning and I would not recommend any other service. 5 stars all the way! read more

Neatly Cleaning - Brand spanking new apartment, great cleaning job! - Home Cleaning Near Me - Los Angeles, California

Hunter and simco were punctual, courteous and did a great job cleaning our apartment despite the dogs barking! They paid special attention to our bathrooms and asked us throughout the service if things were cleaned to our standards. Way too expensive though. Won't use again read more

Just about to move out from Lorenzo near USC to Irvine, and the room has been really really messed up by me and my two cats. I tried to clean the floor myself but the cat hairs and dried poop and the pieces of papers they tore just make it impossible. The job is totally beyond me so I found this cleaning website by Google and things have been easy since then. I made the call and Jonathan easily set up an appointment for me the following day. The job is done really nicely and the price is really reasonable for a 2.5 hour cleaning. The room now looks the same way first time I first it. Now I finally am ready to say goodbye to this place. Thank you Neatly! read more

Hunter and Simco did an excellent job in cleaning my apartment! They were punctual and made the very tricky parking situation work. Hunter did an incredible job with my kitchen and living room, and Simco was extremely meticulous in cleaning my bathroom - left it spotless! The whole time they were also very professional, polite and kind. Overall great experience. Looking forward to the next time! read more

Hunter is a good guy and did a really good job cleaning. Hauled a lot of trash and recycling. He even took apart a busted cabinet and hauled it to the trash. read more

Hunter and Lu came by to clean our house just before move in! Although they arrived a bit later than expected, they were both super friendly, thorough, and made sure to ask if I wanted anything else cleaned again or focused on. They were speedy as well. Even though we had them for 2 hours, they only took about half the time (granted our house was pretty empty and clean to begin with). Jonathan, who scheduled our appointment, was friendly and responsive read more

Simco was a great cleaner very good attitude great conversation and awesome at what he does. Thank you very much for the help and the cleaning. read more

Exceptional cleaning service that is worth every penny you pay. We took the detox plan and cleaning was spot on. It was a brand new home by the time they were finished. Carman was the assigned worker for our house and she did an amazing job. Jonathan was very pleasant and cool person who would guide you well as to what work your house needs. Great service. Would be hiring them every month. :) read more

I called Neatly Cleaning super last minute -- maybe 3 hours prior to wanting someone to come and clean my apt at Lorenzo (and I wanted a fairly later appointment). They accommodated immediately - Jonathan was super professional, efficient and on top of that helped me with my moving out process (in addition to making my apartment spotless). Super professional company, friendly and warm staff, and all within a great budget. Will only be using them for the future!!! read more

My roommate contacted and hired this company to clean our apartment at University Gateway in November 2018. After the two cleaning employees left my expensive wireless speaker, and my roommate's wireless Beats Headphones were gone from our apartment. When we contacted the company, they acted as if they were unaware of what happened and no one followed up to find a solution. This is very disappointing and we will not be using this company again. Be careful if you hire them. read more

They did an amazing job with my move-out clean! They showed up on time and were fast and super efficient. Would definitely book them again

I needed someone to clean an apartment my daughter is moving in to near USC. The previous tenant left it incredibly dirty - as if they'd never vacuumed or dusted the whole time they lived there... Anyway, I was only in town for a day and wanted to help my daughter get settled in, but couldn't have her moving into that degree of dirtiness. Neatly cleaning generously accommodated my request for a same-day cleaning. Their cleaning team (Team 8) was super pleasant, detail oriented, and thorough. I'm pretty picky and I couldn't be more pleased with the results. Overall, Neatly Cleaning did a great job - I highly recommend their service! read more

Miller and Jordan came over to help clean out my apartment and they did a great job within 1.5 hours! They came in around noon fully equipped with happy faces. I didn't really need to do much and it went as smooth as can be..! Thank you again! Place hasn't been this clean in a long time! Definitely using neatly cleaning services again! Thanks Miller and Jordan! read more

Neatly Cleaning doesnt disappoint and always comes in clutch. Simco came to my place because i needed some help cleaning my one bedroom condo. He even ironed my shirts and was very detailed. I definitely recommend Neatly cleaning cause they do next day appointments and same day appointments if you ask Johnathan. I am now a regular and have bi weekly appointments. Thank you Simco !! read more

I called Neatly Cleaning on Friday for an appointment on Monday. 2 staff members were here on time @ 1130am and with their own cleaning products and supplies. Another team member joined to assist in expediting the service. They did a great job and I intend on calling for their services again soon. I encourage others to patronize this young business. They have 3 types of cleaning services offered. I selected #2, The Morning After. Exactly what was needed. Thank you Jonathan and ur team. Good job and very professional. read more

Very helpful. Came and cleaned a small apartment and were flexible with timing. Showed up on time and were both friendly. Did not get in the way, and did a good job making the place. Hunter and Carlos were the two names, would definitely recommend. read more

Hunter and Erica did a great job, worked really hard! Very polite and easy to work with!

I had to have my apartment cleaned for my roommate to move in. They did the job fast and left everything very clean! I would love to hire them again next time. read more

I made a same day appointment today and I thank Jonathan and Carmen for the excellent job they did. I wouldn't typically make a same day appointment but my physically disability created extra issues today that made it impossible to clean my apartment. I appreciate that they still came to my apartment even in the rainy weather. I look forward to my next scheduled appointment with Neatly Cleaning. read more

Great service! Left the place very clean and were on time. They come with their own supplies and are really careful to make sure they clean everything well. Definitely recommend them! read more

The best cleaning service ever!!! I moved around USC campus and made the phone call on a extremely busy day. They inspected my room first and then gave me a very decent price, which is much cheaper than I expected. They sent me two gentlemen to clean my house. They are soooo helpful!! Only in1 hour, they made my house brand new. I am shocked by how professional and fast they are. Definitely recommend neatly cleaning to my friends! read more

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Hunter,Michelle, and Jaclyn are so good. Cleaned very well made everything spotless. Payed a lot of attention to detail. read more

This is an automated service that does NOT provide any live support. They ask you a number of questions and then refer you to a site where you still can't get the price of their services. read more

Hunter, Carlos, and David were very helpful and sociable characters. They made sure to ask about all the areas of the house needed to be cleaned and were always approachable for any requests or questions we had about them. Very friendly and diligent. read more

Johnathon and his crew have cleaned my place twice now and both time have done an amazing job. They are very thorough on cleaning and really put in an effort to deliver a great service. I will be using them every time my apartment needs a cleaning around USC. For the price and the quality of service, I wouldn't go to anyone else! read more

Thank you shawn and eli for providing the best cleaning service experience here living at USC! I recommend Neatly Cleaning to anyone who lives around USC. read more

Hunter came and cleaned my apartment! Very easy to hire and they responded quickly. He was on time and constantly asked me was there anyway he could do anything better, which made it easy for me to get exactly what I wanted. Hunter was professional and very polite. Would definitely use them again! read more

I never leave reviews on here. But for this I had to. The best of the best if you live in the USC area. Coolest people and a quick job! Highly recommend them to anybody off campus who needs a deep clean. They even signed in on my sign in wall. Love these guys read more

Melinda and J did an amazing job on our apartment. The place was a mess before they came, dishes dirty, bathrooms were dusty and needed to be cleaned for awhile. After they left the place was spotless. They cleaned the floors, counters, kitchen, bathrooms and every crack and crevice there is. Highly recommend Neatly to anyone looking to get their place to look brand new again. read more

Called on Friday, they were there on Saturday. I didn't even want to call, the wife called and when they left I was super astonished at the superb job at such a killer price. Most definitely calling them back for my other units. Thanks guys! read more

These guys are awesome! Give these guys a call if you need to clean your place. They offer quality while still having the cheapest prices around. The owner John is friendly and ensures that every employee is up to the Neatly standards. Call these guys! read more

Our cleaning crew did a great job! We needed a cleaning crew as soon as possible and they were able to come earlier than their first available opening. Our house was cleaned super thoroughly and looks amazing. Very good value for your money, I highly recommend this service! read more

tldr; Our place was dirtier than I had thought, hadn't been cleaned in months, "the quickie" wouldn't have been enough, but I didn't really want to pay more. They showed up late, I had to call them myself to see if they were coming. They were very nice and made up for the lateness by cleaning for 30 extra minutes. Overall good experience, will likely book again. My roommate and I needed to have our place cleaned before I moved in. The rug in our common room was shedding, and there were tons of fluffs everywhere. Not to mention that my roommate and his past mate hadn't vacuumed or dusted the room in a long while. I was surprised that they do same day and next day bookings! I was prepared to wait a week; getting the place cleaned so soon was great. Booked them two days in advance, just in case. Got a confirmation text soon after, which was reassuring. I had ordered "the quickie," which takes 1.5 hours, and the window for arrival was 2 - 3pm. The day of, I got a call from a 213 area code number around 1:50. They told me they'd be showing up late, at 2:30 and rather than two of them, there would be three people coming. I said okay, wasn't too concerned. But then they didn't get here until 3pm! I had to call them again to even make sure they were coming. The three people were very nice, and we had good small talk throughout. I even put on some music for them while they cleaned! They weren't loud at all either, they respected the place as I was doing homework. They stayed for around 2 hours, and ended up focusing on the places I mentioned in my comments when registering, and didn't clean the entire apartment. They didn't get to my roommate's room, which was fine; I didn't realize how much time the other rooms would take! They weren't cleaned in so long. I didn't know this until the end, but they told me that they had done a bit of extra cleaning for us to make up for the fact that they were late. That was very kind of them. Overall, it was a good experience, and I'm so happy my place is clean. You definitely get what you're paying for, so if you haven't cleaned in a long while, "the quickie" probably isn't enough. Will likely be booking them again after a party or something similar. read more