Had my car for 2 days and didn't fix it. But charged me $220 for a smoke test, and driving my car…read morearound for two hours. No communication. Left his sweater and deodorant in my car then proceeded to call my phone so much I had to block his number. Weird interaction and bad service.

Anywhere from may to June of 2022 I took my Chevy cobalt to get the back right break done and on…read morethe 4th of July the car swerved to the left and then to the right then it totaled on the expressway going towards west of the 33. He had an unlicensed mechanic working on my car at the time. Not sure how business is for them but I do not appreciate my experience

They are usually very nice but always try to sell you things that you don't actually need. Quick…read moreservice but the prices are only okay with the coupons, could definitely get a better value considering this is a chain corporation. This particular time they messed up my tires while doing the rotation so I had to go somewhere else later to get that fixed. I won't be going back.

My wife received a coupon for Valvoline for an oil change . She took her car to the one on Sheridan…read moreDrive In Amherst. They proceeded to check the entire vehicle told my wife that she needed a cabin filter but she told them my husband changes those they showed her the filter and said look how dirty it is the filter was just changed 6 months before and the filter was not dirty it was charcoal because it's a charcoal filter . When reinstalling the filter they left pieces of the filter housing on the floor of the car . It arrived home with my wife with the pieces still on the floor of my car . In addition my wife asked to have the tires rotated they did rotate the tires however they did not check the air pressure which is part of tire rotation three of my wife's tires were low on air the warning light in the car was on when she got home. I think that is something that they should check and make sure when they are rotating the tires. ​ I had to fill them myself . The coupons are really good idea to get you in the front door . I have to believe that the workers there to get some kind of bonus for selling your stuff .

They have been doing a great job in the cold winter we are having. Open when it's safe for the…read morestaff to be outside with water, they spray your car free of salt as much as possible. The lines move reasonably quickly, but you may wait for a time, lots of other people trying to wash the salt off their car too.

Would leave zero if possible. I went to this location on 8/4/26 for a standard car wash for my…read morenewly purchased car from earlier this year. Went through the four employees who stamp and use pressure hoses on the car. Went through the wash directly behind another suv. I exited the car wash with a CRACK in the center of my windshield top to bottom. I spoke with the manager politely and calmly. I was LIED to during this conversation. Not even 24 hours later do I receive a basic written letter from delta sonic that they are DENYING LIABILITY for this damage. Spoke to this locations manager once again and find out the VIDEO FOOTAGE of my car before entering the car wash NO LONGER EXISTS . Obviously the four employees working on my car before entering the wash would have noticed the crack and refuse entry to the wash. I certainly would not enter a car wash with a crack! Now I have to replace my entire windshield on my new car for over $1700 out of pocket! This company has multiple claims just like this and everyone receives the same standard denial letter. This location also rushed my car right behind another in the wash and I guarantee debris was thrown onto my car because of this. The location also had signs up for REPAIRS done to the car wash. This company and this stores manager lack of any practice of accountability and Customer service practices. I WOULD AVOID delta sonic car washes and this location at all costs.

I like the Take 5 chain; I've used them in multiple States. Today was my first experience at the…read moreElmwood Avenue store. My first impression was not a good one: A sticker announced a store service fee of $6.99 on my $125 service. Gah! There were three bays, three techs, three cars. Mine was the last in. I was there for an oil change. It was 25 minutes before I was even acknowledged. No water? That's a company standard. Another young woman who arrived after me asked, "How much longer, I've been here 20 minutes already". She was told, "About 20 minutes, there are other customers". No reassurances or apologies. Maybe I arrived on an off day, but my impression was there was no heart, no hospitality, no hustle.

These guys overtightened the drain plug so bad on my car that I'm probably gonna need to buy a new…read moreoil pan. I went back to the shop to talk about it, and the shop manager became upset and told me to get out, after inadvertently admitting that they tightened the plug to the wrong specs. He told me to "call corporate". I filed a claim with their corporate office 3 weeks ago, and then last week as well, and have not heard anything back.

Tyler best powerwasher, amazing service. Gets the job done very quickly with amazing quality serviceread more

Very disappointed with how my recent situation was handled. I have been a loyal monthly customer…read more(including all of my work vehicles) to delta sonic for years using the car wash multiple times a week and never had an issue until this. I was hit inside the car wash. When I exited and asked for a manager, he came over, no apologies or even an "are you ok?" He said fill out this form and we will get back to you in 5-7 days after reviewing footage. I let him know twice that the operator seemed erratic when pulling in and seemed to be starting and stopping the belt several times. I was told "no, he's worked here for 20 years." I received an email 2 days later that they reviewed footage and have no fault of theirs. When I called customer service because I believed that is incorrect, nor do I want to put a claim against my own insurance, I was told "my file will be noted." The operator said "the car behind you put his car into "drive" after being stopped. Which, I find hard to believe considering we were about 25-30% through the wash and not at the entrance. Again, nobody seemed to care or offer any type of apologies, let alone compensation or ownership of any type. I have heard this is common that they pass the liability off if there is any type of accident. Very unhappy with the situation and how it was handled and considering cancelling monthly membership.

If you're going for a NYS inspection, you're going to have a very long wait…read more There was 1 car in the shop for an inspection & the guy said it would be at least an hour (for an inspection???) Then, the old man who had been waiting for over an hour before I got there, said he's been working on the same car this whole time. The mechanic said the old man's car would take at least a 1/2 hour. Then, a semi came & he was helping unload that. A woman pulled up for an oil change & he took her right in. He said any oil changes that come in before my van gets inspected, he's gonna take first. I left ! Screw that bs !!

Not the best value (60.00 oil change) I would suggest shopping around a little before going here. I…read morehad to listen to the relationship drama between the employees while waiting.

I would like to give 3 1/2 stars for this review but I'll err on the higher side…read more I got my car detailed as a gift for Mother's Day yesterday. Having done a Yelp event about car detailing I had knowledge and expectations of how the car should be cleaned inside. And my car has been making trips back and forth to Pittsburgh so it really needed a good cleaning. But it wasn't in the category of dirty car horror stories that the car detailer described by any stretch. As I was taught by the zoom program I emptied the entire car of everything before it was taken in for cleaning. I also left all the hidden and not hidden cup holders and compartments open to make sure that they were given the best possible opportunity to get the car as clean as possible. The most important part was the space between the console and the seat. That skinny space you drop things in but can't fit your hand in to clean it up. And of course underneath the seats where the stuff that fell between seat and the console rolled. How did it turn out? Well it was returned to me at about 6:30 at night. It looked good but let me say that I did find a French fry underneath the drivers side seat. They left instructions to leave the windows cracked to let the car dry out. That's not an option if you don't have a garage that locks or a garage at all. Nor should the car be that wet. But in any case I wasn't going to be able to open the windows till this morning. When I got in the car this morning, I thought that I needed to turn on the windshield wipers because the windows were covered in dew or rain. But in fact that rain was on the inside of the car. The windows were so wet in fact that my inspection sticker was soaked and coming off the window and I couldn't drive at all. Even trying to drive wasn't possible with the defrosters on full blast and Kleenex to dry the front window. I had to wait in the driveway for some time till I could get going. When I returned from my errands I took my mats out of the plastic bag and put them on the driveway to dry and left the windows open to dry. I sincerely hope it doesn't rain in my car tomorrow. Overall they did a good job but there shouldn't have been any French fries under anything and the car should definitely have been dryer. What machine are they missing that they should have that would make it possible to have a dry car? They definitely need to invest in that machine.

I paid for a Super Kiss Plus plan and come to find out that Delta Sonic has been doing a basic wash…read moreon my car all winter. The basic wash uses a neoprene brush, that and along with their recycled water that is full of abrasive elements after washing multiple cars all day, has left scratches along both sides of my brand new 2026 vehicle. Delta Sonic's area manager Dave was very rude accused me of lying about the damages and the brush causing the damages. He refused to look up camera footage from February, March and April to prove that yes they did use those blue round neoprene brushes on my vehicle even though that was not in my plan. He reprimanded me for having less than 7,000 miles on my vehicle and told me that is a lot of miles for a new vehicle and that is where my scratches came from. I told him I live in the country and work in Buffalo so yes I have miles from driving back and forth to work every day and that would not cause parallel buff lines with scratches that trail along both sides of my vehicle. The only thing my vehicle was squeezed through since I got it was those blue neoprene brushes that should've never been used in the first place because I wasn't supposed to be getting a basic wash. I paid for a super kiss plus plan. So therefore not only did they damage my car they were charging me for a super kiss plus plan and only giving me a basic wash all winter.

I would advise not to bring your vehicle to this place for any service work or anything else for…read morethat matter. I take care of my own vehicles as far as repairs and routine maintenance so I like to believe that my truck is mechanically sound. I brought my truck in for a simple nys inspection and I strongly believe that my truck was tampered with in order for them to suggest a service job. After about 45min of waiting for the inspection, one of the kids came back stating that I had a leaky brake line.... which according to my spotless driveway was a concerning lie. But after refusal of work i get back home and all of a sudden I'm leaking brake fluid from the front driver side. I assess the situation and find a line that looked to be tampered with. I fixed the line and ended up getting my nys inspection done elsewhere. Now I understand things happen, and parts wear, but in this particular situation, something didn't seem right. These guys are untrust worthy and unprofessional. Take your vehicle to a trusted professional.

super nice guys who do great work. i will say that they usually take longer than they quote so just…read morekeep that in mind while you're scheduling

I needed a transmission range sensor and Pep Boys told me that they can't do that that I have to…read moretake it to the dealership or wherever I got the van. Well, they were incorrect, Top Value Transmissions got in touch with me and let me know that they take care of that. Amy, the owner wasn't sure if that was gonna be the actual problem or not until she saw it for herself. So I brought my van out there, it's borderline wheatfield and Niagara Falls, New York.. She had to order the part because I did in fact need the sensor, and it took six days to get there, so I went without a van, but I could've gotten it if I wanted it bad enough I just didn't really care at that point, I was so fed up with needing so much stuff done to the van to pass inspection. Amy found a lot of problems with it, of course. So she replaced the brakes and brake pads and other things that I don't know but everything that it definitely needed. And then eventually did the transmission sensor. Forgetting all the work done that I did it didn't cost too much. I mean it was a lot a lot for me. I can't afford anything is everybody knows, but just under $2000 to get a lot of work done. But just driving it home the van felt like a completely different van. Felt so nice. So she was able to take care of the job. I highly recommend her. She goes into detail about what you need. She's not a bullshitter and she even holds onto the parts that she took from your vehicle that were damaged and shows you afterwards and boy was mine in dire need of parts. Thank you, Amy and crew.

From the owner: Women Owned! Quality repairs at an affordable price. We will match or beat any written verified…read morequote within a 60 mile radius. After hours pick-up and drop-off available upon request.

These guys have done a great job for me on more than one occasion. A while back, I had a tire…read morelosing air like crazy (turns out I had a nail in it) and they patched it like new. Little while after, I ended up needing a whole new set of tires (my patched one was the only one holding up, go figure) so they helped me compare used and new options so that I was able to get tires in my price range. Recently, I had some bad luck in a construction zone and they once again came to the rescue, patching my tire and getting me back on the road. Check them out and ask for Omar! Tell him Kate sent you.

Went to the one on military rd in buffalo. Got 2 used tires. Size smaller and didn't put one lug…read morenut on each tire. The gut that did the back didn't tighten it up all the way and the tire was put on wheel wrong . It could of fell off and caused an accident.