The whole NM experience is very frustrating. I was trying to buy a sweatshirt and I placed the order FIVE TIMES!!! with different credit cards, with different representatives, even the manager, and through the store. My orders got cancelled, I called every single time about the issue and NOBODY knew why. Everybody said "there is something wrong with your information". I asked them" what information do you need, I can provide it to you." And nobody has it. They forward the issue to the risk department and my order got cancel AGAIN! Actually, the FOURTH TIME!! My shipping address and the billing address are exactly the same, and this is not the first time I place an order with NM. I was just trying to find the root cause and no one could help. Eventually, I have to drive to the store to pick it up myself. For a top ranking luxury brand store, I am so surprised and disappointed that the whole experience can be this exhausting and frustrating! And this type of customer service and altitude is horrible. read more

They charge Alteration Fee for $4000 gown, it's a full price item! I never had that happened at any of the stores in Union Squares. If it's a marked-down item I'd understand, but this isn't. They keep saying open a NM credit card and they'll waive it. This is some pushy marketing! Insult to injury, they sent the gown unaltered! We had to contact the SA, and send it back for alterations. This is the "luxury" shopping experience they pride on? They charge you but don't do their job proper? read more

Wow was I impressed! Yes, their suits are not the cheapest. I was very hesitant to buy one here. However, considering the cost of my time and alterations gone bad many times at Nordstrom's. I actually think this place is a good value. Alterations were totally perfect on the first time. The tailor didn't destroy my suit as they did at Nordstrom's. The suit fabric is also much nicer and will probably last me a decade or two. If you're looking at upfront cost, this is not the place for you, but if you're looking for all in cost of ownership, then this place is a remarkable value. Also, the very candid help from the lady selling men's suits was super helpful. Her tastes were just exquisite and made me look so much better. read more

Loved the survive here! Came to get a perfume for a gift and was helped in a friendly manner! Shout out to Hakan Kaya for being such a good sales associate!!! read more

The prices are so high I cried for humanity when i looked at the price. No single garment has a value greater than a brand new car, surely! This store is the perfect example that society knows the value of nothing but the price of everything. Heard the execs shot themselves in the foot, and this horrible operation will close down soon enough. If you shop here- Generation Z is definitely going to eat you. Costumer service is fantastic, i sure hope they're being paid enough to see a doctor! read more

This review is for lunch only not the store. Had a chance to eat at the Routunda at Neiman Marcus. Lovely setting high up on the 4th floor. High windows that overlook Union Square. Full bar loaded with anything you crave. Want a glass of Opus One? You got it! Want a glass of high end French champagne? You got it. ( so many I can't list them here). Lunch menu - lots of starters// interesting things like lobster spring rolls with dipping sauce, lobster bisque etc. salads like Cobb ( $30) chicken salad with greens and avocado ($26)/-- you get the feeling-/ even a burger or if you prefer a turkey burger - The scene is mostly woman, SF women, that "lunch" daily in places like this. Dressed up nicely in full regalia including Chanel bags and very large diamond rings. How you ask do I know about the rings?? Well sitting next to us on both sides were the aforementioned ladies. I think It's SFs version of a Paris bistro except we weren't seated on the sidewalk / I really liked it actually and would go back. I would be remiss if I didn't mention their signature Popovers served with strawberry butter - comp starter. Fantastic. Last-- there was a model walking through the restaurant showing the latest fashion. Ah, must be nice to have the latest brought to your table. Shopping is so tiring. read more

Not many people here. This place is not as organized as other locations. We are here on a Saturday before noon. Their restroom already not clean. read more

This location carries far more designers than the Palo Alto location, huge plus! Came over the weekend to try on a few pairs of shoes and was helped by Michael D, who offered excellent service. He brought out the shoes I wanted along with other options & colors to try on-- one thing I lack in most all stores as they don't have my size in stock. Which leads me on to the next huge plus; this location has my size in stock, in several different designers!! SF Neiman Marcus, I will be back very soon! read more

Neiman Marcus - Holidays at Neiman Marcus - Department Stores Near Me - San Francisco, California

Great service and good items. Some items are expensive and some are fair. Really need to know pricing for different brands. I would definitely say that the return policy for Neiman Marcus is 30 days, no exceptions. If you buy from here and need to return, I would remember to do it asap. They do not play with the return policy. read more

"Customer service is the provision of service to customers before, during, and after a purchase. This makes it an important part of the value chain of clients. Each industry requires different levels of customer service, but in the end, the idea of a well-performed service is that of increasing revenues". Someone needs to explain this to NM because based on my experience at the beauty department (perfume counter - to be exact), NM's future is very bleak. I have never experienced such rude and disrespectful staff. Very disappointed. And, this happened on multiple occasions. Not a one time occurrence. P.S. Never had anything like this happen at Saks 5th avenue, Bloomies, or Nordstrom. read more

Are you missing the popovers as much as we do? Come back to us NM Rotunda Everything on the menu is Top Shelf & tasty. Our favorite stop anytime we're in the city read more

Why retail is failing. Walked in with my family of 6 after a show to buy the grandkids chocolates. We are white, we're well dressed and upper middle class. And probably the only customers on Sunday at 5:30. We were immediately eyed and followed through the store. We found chocolates on the 5 th floor and the older sales lady there also eyed us suspiciously was unhelpful. Even after buying $30 of chocolates she was unfriendly and not very nice. We had remembered a once vibrant chocolate department, but that's long gone and what's left is a mostly empty stores with unfriendly and unwelcoming employees. read more

I came here 5/25 evening, About CHANEL: Shoes section is pretty cool! James took care of me well, I ordered summer Chanel shoes. Many kind of Chanel shoes, active, Dressy, casual ... I like it! I think here is better than Chanel store on Geary street. ***BUT,__ Chanel boutique ( 1F floor inside ), Unfortunately they don't have anything:( Even they don't ask me similar style or what's trendy, I asked wallet on chain, associate just said "We don't have it. " I left there, maybe one minute. I will go back to shoes section, But I won't go to Chanel boutique 1F again. Customer service is poorly... Chanel in Japan or Chanel in Hawaii Their customer service is great, Learn from them. 3 sales associates are just talking at the counter (because no customer there) , maybe I bothered them read more

If you're wondering how many employees can ignore you if you're shopping by yourself while brown, it's approximately twelve.

It's lovely inside, but the prices just don't make sense - for the exact same clothing elsewhere. I doubt anyone who uses yelp has unlimited funds & doesn't care what things cost, but if that's you: disregard! read more

You walk into this place and everybody is looking at you like you're about to steal something but then here I go up to two different spot to get my perfume Jo Malone and Chanel. Both customer services are horrible. I am standing there waiting for somebody to come help grab some stuff so I can get tf outta here but nope. Both ladies on their phone for not greeting nor asking what I wanted. Horrible experience read more

Helpful staff, easy to get around the store and find what you are looking for. Was able to pick up some nice pieces while I was there

When I call, they have a voicemail that will NOT allow me to talk to a human. I really wish I could do a stick steak in some Channel items. I'm afraid to just drive down to the ghetto-area this store is available, if they do not even have the items in stock. When you call, at the end of the voicemail message, they leave another number, the number does not go through. Believe me, I've tried. Maybe we this is why so many people are taking their business elsewhere. It's unfortunate that they have become a company that does not emphasize customer service. read more

NORA, IS AMAZING! We met her in the Lower level mens section extremely knowledgeable, super friendly, super professional, patience. Side note! She's a live saver and knows a good nail spot. Ask her! read more

If you are buying fragrance, consider Nordstrom or Saks Fifth instead: Neiman Marcus's customer support just told me that I can not return perfume if I opened the package. Buying perfume can be tricky and it is hard to make a decision based on how the perfume smells on paper tester in the store. You should try wearing them on you for a day at least to understand if you like it or not, and if the fragrance suits you well. read more

Their afternoon tea was deliciousssssssssssssssssss scrumptioussssssssssssssss, tastyyyyyyyyyyyyyyyyyyyyy.

Geila from this store was such a pleasure to work with. She was so kind, welcoming, and knowledgeable! I've never experienced such great customer service from Neiman Marcus, and I am so pleased by how well she treated us. We will definitely be returning because of her. Thank you Geila for making our day! read more

Good luck getting someone to help you. Went downstairs to look for a French cuff shirt and almost every employee was on their phone. Ridiculous. read more

A middle-aged white male staff while carrying a bin of plates and bowls (probably to the kitchen area) stopped and demanded what he could help me with in a loud voice in Neiman Marcus store at Union Square SF. It was a rude, obnoxious and condescending to treat me and my family like that. (Even my young teenage daughter understood the male staff's intention hiding behind such innocuous question). People, do not allow people to mistreat you like this. Don't shop at Neiman Marcus at Union Square (San Francisco). Spend your time and money elsewhere. You have that power and use it. Don't fall for their psychological trap and spend your money there. read more

ZERO STAR!! I live 2 hrs away from Sfo and that's the closest Neiman to me so I chose their return by mail. It is the WORST ever! Don't waste your time!!! You'll be old before you get your money back to your credit card. I was told 14 business days upon receipt of the item but it has been more than that. I still haven't got my $3000 back! I guessed I don't have any choice but to visit Neiman just to revolve my issue. This is so incredibly inconvenient Neiman! You passed me around on the phone, all your reps are not helpful! Booooo Neiman!!!! read more

I've been looking for the classic design Gucci T-shirt and I was hoping they would have it. We we're looking around at the Gucci section and the lady that was there didn't even say anything to us. So we looked for another sales person to help us. The one on display was a large and I needed a medium so Marco told us that they had one at the back. He went back there but he couldn't find it. So he went back one more time and bingo a medium Gucci T-shirt. It was a must purchased because it's rare to find the design. Thank Marco for helping us. read more

Neiman Marcus - Finally you're mine - Department Stores Near Me - San Francisco, California

Ordered a Christmas gift Beginning of December - 1/2 of the order received and working with customer service has been very difficult to get an answer on the ETA of item 2. They offered to pay for shipping and give discount which I do not need. What I requested is a ETA or a tracking number of the item. Customer service states that the fulfillment center does not have a telephone for them to call to check on the order. I find it hard to believe there is not a phone number for the fulfillment center and each time I call the representative has a different story on the item location and the current 'possible' ETA. It is so sad, this store used to have amazing customer service, after repeated calls and promises - item still has not been received or have I been given a tracking number (obviously still has not shipped) read more

So are you this place has a lot of luxury items which I love a lot of things aren't unique and different which is totally what I love they always have the latest and the greatest um as far as Skin Care makeup everything is always on point always carry my Brands always in stock which I love. As for the clothes they may not always have your size but when they do it different by no complaints a people seem to be a bit snobby here. Customer service is great only when you approach them otherwise is awful like I said snobby not so friendly. Otherwise great place to shop for luxury items and designer items. Kids section Upper Floor customer service reps are not friendly at all Which now will require me to give him a three stars for snobby horrible customer service read more

Neiman Marcus - Department Stores Near Me - San Francisco, California

This rating is is specifically for SA Carmen and the Chanel boutique. In January, I went to the Chanel store across the street and the SA's were aloof and not very helpful. They basically told me good luck on getting the item I wanted. I then came to NM Chanel and everyone was so nice and helpful. No one judged me by how I was dressed which was pretty casual. Carmen, the SA was so sweet to me and my sister. I ended up purchasing my first Chanel bag and opening up a NM credit card. Two months later, I bought another Chanel bag, my dream bag that Chanel SF basically told me I'd never get. I couldn't believe how sweet Carmen had been and how great the overall experience has been as a customer. read more

Neiman Marcus - Department Stores Near Me - San Francisco, California

Had an issue with Neiman Marcus representative being untruthful about an item I purchased, so before purchase I called to the customer support asking if the item I wanted to purchase has any promotional discount or sales in the future? because it was designer item and it was for a future event I needed to attend months away and that I can put off purchase and wait for a sale and I was told, "no this is designer items don't go on sales and do not have promotions" which then I made the purchase right away because of what I was told I didn't ask for a name of who gave me misleading information but few months later this item is like $1000 off and when I called and asked why I was lied to and they explained that this item gets marked down when the vendor of the item marks the price on sale which I wasn't told about so I filed complaint and was declined a price match or any kind of compensation for this issue, this is horrible way of treating a customers it took them 5 days to respond to my complaint on top of all and was told it would take 24 to 48 hours to hear back from them. Neiman Marcus enjoy your sneaky earned $$ because I'll never purchase from you again. And do not recommend purchasing from Neiman Marcus I'll be better off using Net-A-Porter instead. read more

The worst customer service I've ever experienced in my entire life . I was told that they Had " Sale Items " roughly 6 times in the same sentence I make over 6 figures a year I don't think a sale would be a deal breaker for myself but in so many words was told what I could afford , wont be shopping here again also shared with all my celebrity clientele read more

Nice location with a bunch of brand names. This location has the most beautiful high ceiling, it's very European feel. But the sales on the first floor was not as busy as the second floor on the shoe department. I got a pair of shoes, our sales placed an order for me and she even give me a text message to follow up with me on the shipment. Nice shoe shopping here. read more

Neiman Marcus - Department Stores Near Me - San Francisco, California

I love Neiman Marcus! I've only gone to few in different parts of our country. But I am always amazed at the ambience.I was killing time so I wondered into NM in SF. Wow....a beautiful store! I was not really looking to buy anything, but as I was leaving I passed the purse area one more time and BAM.....ran into a Marc Jacobs purse. It was exactly what I was looking for and very nicely priced.....I bought it and asked for it to be delivered to my house. By the way, they had great customer service! read more

People who are purchasing gets a higher power than those who are returning. I was standing in line to make a $1,000 return cause the shoes didn't fit that I ordered online. The old white lady with glasses cuts in to the register with her customer and I'm hella mad. How's that fair?? read more

I absolutely love this store, every time I come I end up purchasing something I didn't know I needed. The service here is exceptional as it should be. As crowded as it is you still get all the assistance you need. I came looking for holidays gift for my family in SoCal. I love how the store has a variety to choose from. My beauty consultant recommend creme de la met which I recommend to have for beautiful skin :) They also give you several samples to go along with it. You cant find many store with this type of customer service nowadays. If you're looking for a nice, clean close that will assist you in all your shopping needs this is your spot! read more

The review is specifically for Nilson in the fragrance department. I stopped by the store yesterday, looking for a scent from LeLabo. Nilson told me the store doesn't carry it, but offered to show me several fragrances from the Frederic Malle line. He was very friendly, super knowledgeable and professional, and not at all pushy. He gave me a couple of samples and told me to think it over and also gave me his card in case I decide to purchase, which I definitely intend to do. I'm a stickler for high level customer service, which is difficult to find these days, but Nilson offers the type of service that often is the deciding factor for me, in whether or not I purchase an item, especially from a high end store like NM. I hope Nilson's manager sees this review, and that the store offers their employees rewards for top notch service. Thanks again, Nilson, for your time and help! read more

This by far was the best Neiman Marcus that I've been too. I browsed in Chanel and had a amazing experience. After I browsed in jewelry and bought something I took a look in the shoe department. Every single staff member was amazing and attentive. The restaurant is great! The service was excellent and I had the most amazing server. After leaving the store and browsing at another I realized that I couldn't find my purse (I went to the Chanel across the street to browse and tried on a few pairs of shoes after browsing I noticed that I couldn't find my personal purse) I tried to stay calm and I informed Neiman security that I couldn't find my bag and went back across to Chanel where I was last. As I was canceling cards I let the Chanel staff and security know that I could not find my bag. The security guard at Neiman Marcus found me inside the store and let me know that a purse was located. I really want to share my thanks to everyone at Neiman Marcus. I highly recommend this location and it's security and staff. Thank you again to everyone at Neimans especially the security I am very grateful! read more

The city of San Francisco has banned the sale of fur starting January 1st, 2019. There is an exception that fur may still be sold until the end of 2019 IF a product containing fur was purchased by the store prior to March 20, 2018, and IF the store can show official invoices that prove the purchase dates. Neiman Marcus still has TONS of fur on its racks, and when asked about it, they refuse to answer customer questions or show purchase order invoices. When the Health Inspector came to request invoices, all they provided was an excel spread sheet with a list of dates, that they can easily manually change. I can create an excel spreadsheet too. That is very different from providing official, uneditable invoices. Animals used for their fur are kept in tiny wire cages, are anally or vaginally electrocuted, and then have the skin ripped from their bodies while they are still alive. This is horribly cruel, unnecessary, and the opposite of beauty. It's time for Neiman Marcus to listen to the people of San Francisco, who've banned this torturous excuse for "fashion" from their city, comply with the law, and get these products of unimaginable violence out of their stores. Show your customers that you care about their moral standards more than you care about profiting from nightmarish cruelty. Nordstrom SF took ALL the fur-bearing products off their shelves. I suggest you do the same. read more

My friend and I stopped here at the cafe inside Neiman Marcus. We experienced THE worst service ever. We were waiting in line and when we got to the cash register, no one took our order. We then sat down at a table and was able to flag a waiter down. He threw us some menus, didn't bother to ask us what we wanted to drink, but asked the table right next to us if they were all good and if they wanted water refills. We only ordered two chocolate cakes but we had to flag down the waiter multiple times for utensils, napkins, and water. The waiter seemed so displeased and had such an ugly attitude like he wanted to serve every other table but us. Just because we're not drenched in Armani suits or Gucci handbags doesn't mean we get treated a lower level of respect or service. I really did expect a higher level of service from Neiman Marcus. Guess I'll be sticking to Nordy's. read more

I superior quality products that are going to last and make me feel fabulous! Most times those products come with a high price tag. On days when I venture into the San Francisco Neiman Marcus, I am always greeted with a pleasant smile by the ladies at the perfume counter while being mesmerized by the interior decor. The store is bright, spacious, glamorous and never overly crowded. Even though I know people come and go, moving items and touching things, it always looks perfect inside. Like they opened up just for me! I don't need to tell you but I will, the customer service is AhMazing!!! Thomas in the shoe department is my favorite. He has been with NM for several years and is in the know about the latest trends, the best designers and those you should avoid. I wish I knew him when I bought those death traps called So Kate! Danmark in beauty and cosmetics will make sure you are not walking around looking like a clown in these streets. He helped me with a return that really shouldn't have been a return. Now I will always come to him for my lux makeup needs. I've had other positive encounters in the Chanel and Van Cleef & Arpels boutiques, so all in the store staff are on the ball. I particularly like this location for the relationship building. I have the two gentlemen mentioned above in my phone contacts to keep me updated on special events, sales and new releases. If you like 5 star service and do not mind paying for it, then Neiman Marcus is where you want to shop. read more