I believe this is only the second negative YELP review I've ever had to leave. My experiences everywhere I go are always so positive. But if you don't say, nothing changes, right?? So here goes ... this is not about Nekter products. In fact, I placed an expensive order yesterday for three açaí bowls and am sure glad I did as I can make them stretch. This review is about one thing -- the man in the black polo shirt who was maybe supervisor? Franchisee? Fake smile on his face, as he broke my heart a lil bit. When I called earlier from urgent care and asked they place my order in the freezer, the girl I spoke with was friendly and assured me orders go in the freezer to be kept cold until customer arrival. YAY me.
Trouble started with my little lovefest over at the brand-spanking-new Bath and Body Works located right here in Spanish Springs. I will be Yelping them out some positivity as soon as I am finished here. Those sireens caught me up the minute I walked in the door and may have helped me snag some extra Christmas gifts for my girlies and even some things for me. It was so great an experience -- laughing and interacting with my register buddy (man, how I wish I had her name), that I might have overdone it just a bit. But they gave me an extra 25% off regularly priced items and saved me $40, so apparently you are sometimes rewarded for kindness. Aw shoot, I admit I am OFTEN rewarded for kindness, thought I expect nothing. Let's switch gears, though. Back and knees were now aching, no pain meds on board. Totally worth it to do BBW, but I still had to pick up some meds at the pharmacy and pop over to Nekter.
I pulled up and thought man, if I could call in there, they might could walk the 10 steps out to me and save me having to get out of the car. My phone had died, so I Skyped them from my iPad. TWICE. Got a stupid recording about how they are not receiving unidentified calls (guess Skype doesn't show my name). Poo. OK, grab those walking sticks and trek on into the shop, after having to sideline over to the "handicap" flat spot in the sidewalk. I do not like that word; I prefer temporarily mobility challenged.
Making my slow trek to the counter, now pain is bordering on unbearable. I was not immediately acknowledged. In fact, I got the idea that the "man in black" wasn't real thrilled when he looked up and saw me there. Fat phobic? Afraid of the walking sticks? Who knows. I'm not in his head. But he comes over with a fake smile plastered to his face and asks me if I have an order. I said well, first can I just say how desperately I wished they had picked up their phone as I am parked *right*there* and as a super loyal and regular customer, had hoped they could walk 10 steps to hand deliver to me. He asked me again if I was there to pick up an order. I tilted my head. Cuz wait a minute. Can we just spend like 30 seconds on the fact that I made it to his counter because they don't answer their phone????? Nope. As I tilt my head at him in confusion, you guessed it, again with am I there to pick up an order. Hmmm, I say aloud. Let me just think for a minute. So you're telling me you really don't care about anything other than handing me my order, that you'd been quite busy, and I shouldn't bother you with the phone thing. Pretty much take your pain and your sticks and your order, lady, and just leave. So did you have an order for pickup, asks our man in black. No lie. I should have counted each time he asked. Well, at least he didn't interrupt me. Just kept repeating that same question in answer to any question I had. I might have coughed out a laugh just then as it was feeling surreal. Maybe it was the pain, but what a bummer. I said how super sad I was going to be never again being able to order from his super conveniently located store, but apparently he didn't need my business. Yes, I shall take that super expensive but admittedly cute lil paper bag with my order in it now. And I shall not be back. But I am sure no one will notice the negative review I leave. Cuz it's just lil ole me with the raging pain and the walking sticks. Right?? Anyone want to use all those loyalty points and freebies I had been accumulating? read more