Excellent first experience here!! Saw Sloane for a color fix. She turned a disaster into pinterest worthy hair. I got 50% for seeing her for the first time - so take advantage and book her. She was patient, attentive, and easy going. The salon atmosphere is professional, yet relaxing. It's right in downtown palatine. Met the owner too, and he is a riot. HIGHLY RECOMMEND! read more

Clean, modern, and affordable. Heddie always colors my hair and she is fabulous at her job. Never have been more satisfied with my hair colors than when she does them. read more

My experience: 1. Lady at the front, long blonde hair, mature, gave smarmy attitude. Someone else posted the same thing. She "scolded" me. If not for customers you wouldn't get paid, lady. I have bosses, don't need another! 2. The person who cut my hair asked one question after another. What's your job? (none of your business--might as well ask: "How much money do you make?"). Their site posts "Women's cuts from $35" I paid almost DOUBLE that and my hair is only shoulder-length. Did not realize this till after I left and checked their site, DOH! 3. We are there for services, not to be asked what we are doing this weekend, if we have kids, or to be your buddy when we don't know you. Most EVERY stylist does this...sorry but it's like a broken record. If anything, bring up a current topic but don't pummel clients with 1 question after another. When you get "yes/no" answers pick up on it. Pay attention and you can tell if your client wants to chat or quietly relax. 4. Finally the good news. My hair turned out nice! They took the time to examine my hair first and discuss. Tho I did not get what I ASKED for and nervously watched the hair fall with no clue of the outcome, it turned out looking great! I guess this time the stylist knew better than I what was best. If the lady at the front hadn't been snappy, the stylist hadn't asked so many "nosey" questions and I hadn't later seen on their site that women's cuts are "from $35" but paid way more, this review would be 4 or 5 stars. Again, my experience... read more

I was looking for a new hairdresser and got super lucky when I found Kris. She is very detailed and talented and gives a great style. The salon is pleasant and clean. Their hours are accommodating to a busy schedule. But the best part of the experience was the totally amazing style I got with Kris. read more

I've been a client of Kim Zalewski with the Nelson Group for several years. Everywhere I go I get compliments on my cut and color. Kim is truly an artist of hair. She has a deep understanding of color, texture and structure. read more

Well, I'm a fan mostly of my stylist Melissa. She is a young Mom with varying hours but she is fabulous and spends the time to get everything just right (I got for cut and style) and she is also creatively talented! She used to teach and has traveled nationwide in contests, etc. I also love her personality, spunky and fun but not "over the top." My relationship with the salon is mostly through Melissa (my adult daughter goes to Melissa also for cuts and color) but I can add that the salon is clean and accessible...haven't had any parking issues, etc. Right on Slade St. in downtown Palatine. read more

Kris makes me look beyond fresh every time I see her. I can count on her to beautify my hair, give me exactly what I want, and give me the best suggestions. Other than my regular hair appointments, she gave me a gorgeous look for my wedding! I've been seeing her over 5 years while I lived in Chicago. I now live in Milwaukee and still drive to her because she is the best! More miles to drive but I wouldn't go to anyone else! read more

MANICURE PEDICURES SERVICE: Jola does the best manicure pedicures I have ever had. I started doing the no chip with her a few years back after damaging my nails trying to do acrylics my self. JOLA's advice and skills over the years has been unlike anywhere I have ever been. My nails are healthy and strong. People can't believe that they are my own nails. I am a creative, hands on hard working person and I put my hands through the mill. My nails are put to the test nearly every day, by being in everything from the dirt to a paint can. Yet my nails still look good.It's been so long since I've broken or chipped a nail. Jola does a fabulous job. She is by far the best I have ever had, you won't be disappointed. read more

Wow, had an appointment this morning at 10:15, they just called me a half hour before I was supposed to go in saying that my stylist "burned her hand last night" but not at the salon "somewhere else". I proceed to ask if there is anyway I can get my hair done by anyone else for a cut and color, the drowsy receptionist said alotta mehhh and sighs saying umm sorry theres no one that could do that for you today....how about monday.....listen ppl I work a full time job like most of you, I woke up EARLY on MY day off, excited to get my hair done. Then she said oh wait we cant do monday how about thursday? Like really, it's saturday and I really wanted my hair done for the weekend, so I just said Ill call back another time because I was so angry. The way she spoke to me was very rude and she did not understand why I was upset. Also she did not offer any discount of any sort. To be honest I reallly dont think the styest "burned her hand" just because she was s vague and didn't give me any furthur details when asked. I really want to sell my groupon and find another place. I would be hestitant to make an appointment here because I have heard from others they call fall through, ugh this makes me so mad, I told my friends and coworkers that when they see me on monday ill have a fresh look, but i wont. and I highly doubt any other salon can get me in this weekend. DONT GO HERE read more

First time hair cut and was very pleased how thorough and precise he was taking his time to get the hair fall exactly where he wanted. Very friendly crew was happy with the cut thanks much! read more

I came here because I found a deal on Groupon for a facial. I called the salon Friday 12/18 at 10:01am to schedule my facial for Saturday 12/19 and they told me they had 10:45am available which was great so I made the appointment for Saturday. I arrive at the salon Saturday morning at 10:35am (10 min. before my scheduled appt). The salon itself is very nice and clean. I walked up to the receptionists who are not very welcoming to check-in and then had a seat in their seating area. I'm waiting, waiting, waiting...then after 25..yes 25 minutes AFTER my scheduled appt. I ask the receptionist how much longer. Instead of the receptionist noticing I've been sitting there for 25min and walking up to me and apologizing and try to explain to me I had to be the one to walk up and ask. She says they've been trying to reach the lady who does the facials on the phone because she was not even in the building! They said she left and said she would be back but never came back for me. I asked if I could reschedule my appt because at this point its been 30 min. but the facial lady has not other available dates that fit my schedule. So I said I would wait 10 more min. then I'm leaving. Well, I waited 15 min. and finally the lady walks in and takes me back. Now, Claudia is the name of the facial lady and she is SO nice and wonderful. She apologized a hundred times and explained to me that the receptionists booked me for the wrong day!!! Instead of the receptionists taking responsibility for their mistake they put the blame on Claudia! Anyways, Claudia did a fantastic job and the chemical peel was amazing. My skin is glowing! She did it perfectly and took her time doing it, she did not rush at all. The prices are VERY fair for the great services she provides. The salon did try to offer me a free haircut for the mistake which was nice but I told them I already have a stylist and I don't see anyone else. Then the receptionist makes a snarky remarks saying "Well, just so you know our stylists are very good"....okay what does that mean to me? I just told you I already have a stylists and i'm not here for my hair I'm here for a facial!! I will be back but only to see Claudia. She was wonderful! But not looking forward to having to deal with these receptionists. I will be contacting Claudia directly instead of the salon. read more

I was looking for a new salon in Palatine and came across a Groupon for Nelson Group. Decided to try it out. My cut and highlights look amazing. Took my daughter Nikko and Nelson made her feel at ease because she was getting 6 inches cut. Will definitely tell everyone I know about this place. Thanks again Sloane and Nelson. read more

Way behind schedule. I sat for 40 minutes before I just got up and left. Sloan was my hairdresser, and she never showed her face to me to tell me she was running late. I never received a phone call from them after this incident. Very unprofessional read more

The salon is very clean and tidy. My stylist Kim is sweet wonderful and can do some good hair. I usually have no problems but today I had to bite my tongue. Kim and I were talking and another stylist added her opinion on a fellow employee (which wasn't nice). I didn't ask for opinion and she seemed malicious and mean. Someone needs to tell her that talking about your fellow employees in front of other clients is tacky and unprofessional. read more

My first experience here was fabulous. A friend had recommended them and I loved the cut. The second time I went the same stylist wasn't available and my need (ok, really a 'want' but you know how that goes) to get a cut ASAP prompted me to say they could schedule me with whoever was available. I figured it was just a trim, she just had to follow what was already there, right? I had never cried over a bad haircut. My hair grows fast and I just say "it's only hair" - but this time that wasn't cutting it (no pun intended). The second gal butchered my hair. It was like a mushroom. Totally different style; not even close to what I came in with. I was in tears by the time I got home. I called right away to schedule a fix with someone else, and was scheduled with a third person who I have been going to faithfully for the last 4 years (so there is a happy ending after all). I like the 'vibe' of the place and the energy there. I'm going in for a free bang trim tonight. And my stylist has never been rude or seemed rushed with me. Don't count them out yet; I definitely suggest giving them a try, just be specific with what kind of cut you're looking for (modern vs. more traditional) and the receptionist will have an easier time paring you up with a stylist. read more

While some of the things said about the atmosphere here may be true, it is a bit strange, I come here for a haircut - not a social outing. Having said that, in my whole life I have never had such as amazing haircut ( and I have been through COUNTLESS stylists) as the one given by Nelson (the stylist himself). I came here with a groupon, and while the 40 minute drive from the city sucks, and I never thought I would pay $70 for a cut, I'm back here every 2 months. I can't speak for other services or other stylists but when it comes to a cut by Nelson he'd get many more stars is possible. I am truly impressed. read more

I just got a fantastic haircut from Kim at Nelson Group! Ive been going to a different salon for years and always leave with a nice cut, but not what Ive asked for. I explained my frustration to Kim and she gave me exactly what I've always wanted! It is the perfect cut! The salon itself is so nice and they do a great job all around. If you want the perfect pixie cut - go to Kim! She is so talented. I think I've found my new stylist! read more

I usually NEVER write any reviews but this place certainly deserves one. I found this location thanks to groupon, I had never used groupon before and I am so glad I decided to purchase it (I was a little nervous in the beginning because I read some comments that mentioned that some salons treated customers differently when using a groupon). Nelson was amazing, he was honest, he took his time and he was very friendly. I will definitely come back to this location and i will recommend anyone to do the same. Thank you Nelson!! read more

I found a Groupon for a haircut for this salon online, and decided to give it a try. I was booked with Kim, and she did a fabulous job! I am usually very picky about my hair, and often times hate my cut before I even leave the salon (I have thick, long, wavy hair, which a lot of stylists have trouble with) but Kim did an amazing job! Not only was she very personable and friendly, but my hair turned out great. I can honestly say for the first time in a very long time I LOVE my hair. The only negative thing about this salon, was when I checked in, there was another hair dresser with blonde hair sitting at the reception desk, and she was slightly rude, which other people have noted in their reviews. But overall, the experience was wonderful! I will definitely be going back to Kim, even without the Groupon! read more

I have spent years box dying my hair and having the worst hair cuts to go with it. The women who cut my hair never listened to what I really wanted. I was referred to nelson group by a friend so I booked an appointment to try it out. My appointment was with Kim and she was amazing! She actually listened to how I wanted my hair to look and she made it happen! I've never gotten more compliments on my hair! I can't wait to have Kim do my hair again! read more

Horrible. Rude staff, especially the front desk and I went there for years and finally had enough of front desk treatment. I did like my stylist Roland, but he lost my repeat business due to the person who works the front desk and anwered the phones. First impressions are everything in a business where you have competition literally across the street, around the corner, etc. If Roland would go elsewhere, I would probably go to him again. Just not going back to Nelson group ever. read more

Made an appointment to have Nelson cut my 19-year old daughter's hair. We got there on time, checked in at the desk and seated ourselves inside the bay window, because there is no waiting area. We could see Nelson was still cutting someone else, but no one told us how long the wait would be or apologized for any delay. In fact, no one even acknowledged us for 30 minutes. We got up and left. No one said goodbye, or offered to reschedule or even noticed we left. I thought I might get a follow up phone call or apology (since they had my number from when I made the appointment) but never another word. I am treated with more respect at the dollar store! read more

I went the first time for the groupon. It is clear the stylists do not like doing "groupon clients." I did not feel like I would be normally treated in an 'upscale' salon. My experience included snooty stylists with bad attitudes that act like you are taking up their time rather than them taking yours, barren shelves with no product to buy, and an all around poor experience that left a bad taste in my mouth. It is also obvious they leave the groupon guests for the newer stylists, so don't expect an exceptional haircut. If this groupon is some desperate attempt to get people in your door, it is a poor job of doing so because I would not even recommend this place to my enemies. read more

I tried Nelson Group out for a haircut today (first time) because they had a good deal and reviews, it was a perfect experience (I'm picky and have loads of hair) and now I'm 100% sold on NG's talent and professionalism. I thought my former salon was great, but they don't compare to how great everything was here. Thanks!!! read more

Tried this salon for the first time and will definitely come back. I bought a groupon and unlike other reviews that said they treat you bad if you use a Groupon, they did not. I was impressed that all I had to do was tip. I've used other groupons at salons where they add an additional charge to the Groupon when you're done. Made sure to tip well, I feel guilty and think $15 tip wasn't even enough with how well the stylist did. Kim was awesome! She took her time, listened to what I wanted and did such a good job. She was in no rush, very detailed, and was very friendly. If you're looking for a good place in downtown this is it. Thanks Nelson Group for the great atmosphere and for hiring stylists who know what customer service is. read more

I made an appointment for 4/14 approximately 3 days prior after purchasing a Groupon. My stylist was Mark. When I arrived I quickly got into the salon and was placed at a chair. I am a bi-racial female with thicker curls. Nelson took out my ponytail and just looked at my hair. I mentioned I had product on it to which he made a rude comment. He said "I don't think I can do your hair" and stated that he was going to get his daughter. After leaving for approximately 5 minutes, he came back with her. She stated that she could not do my hair but if I wanted to come back in the following day she could fit me in. I asked Nelson what the issue was to which he replied "I don't have time to do your hair." I politely explained that it does not take long to blow out my hair. He reluctantly sent me back to get a wash. He attempted to make small talk but was clearly uncomfortable as was I. He cut my hair and then sent me to his daughter for her to straighten in. As I was leaving, I left a tip, against my better judgement. I politely spoke to him and stated that the way he looked at my hair and treated me made me feel very uncomfortable to which he replied "I don't do ethnic hair." He was unapologetic. I would not recommend this salon to anyone with texture to their hair. read more

I normally don't write reviews but when someone does a job well beyond any expectations I feel they deserve to be recognized. I came in needing a color correction, color, full highlights and a cut. I spent almost 5 hours at the salon and I had a very pleasant experience. My stylist Kim is truly amazing at her job and knows her craft very well!! I will recommend her to everyone I know. She was so patient with all my questions about the color correction and talked me through each step and explained everything to me in detail. Kim was able to give me exactly the color and highlights I wanted, and I have never been so happy with the way my hair turned out. You can definitely tell she loves what she does and I will be coming back for sure!! Thank you, Kim!!!! read more

I started going to Kris at Nelson Group through a referral from my sister in law. Kris has been my hair stylist for almost 7 years now. :) Every haircut and color I get I am very happy with. Wish that I could have her do my hair every day. If I want to do a change she just glances and the pinterest picture and runs with it. She knows what will work for a particular hair type, life style, etc. Cannot recommend her enough. read more

Got full set of highlights. Unfortunately for me, through Groupon. I figure this will be my last groupon for hair. Stylist didn't ask if anything was on my hair, just went coloring away... and then I had to leave the salon with wet hair -- and I saw other women leaving with dripping wet heads too (this just isn't right). The stylist was like, you can use our blowdryer. Dude, seriously, I don't want to stand around drying my OWN hair in a salon. Charging extra just to dry my hair may be for the ultra high end salons, but this place is NOT high end. I couldn't figure out why they act like the sun rises and sets in the cracks of their you-know-whats when I called and they were like, it's $15 to dry your hair after and the lowest end haircut is another $40. No thanks. I got my highlights (which were darker than I wanted.. I told her I definitely did not want to go darker.. ... here I am, darker. Oh well, fall is around the corner I guess). Not worth my cash to return as a repeat customer. read more

Have been going to Nelson Group for at least two years now...Love Kristie...she is the best and I refuse to go anywhere else for my color/highlights or cut. read more

I've been going to Nelson Group for many years because you can't beat the quality or the price. I keep going to Nelson Group for Kristie - she's the best hair stylist I know and I'll keep making the commute out of the Chicago to Palatine just to see her. She takes the time to get to know her clients and understand their look, their style, and how hair can evolve with that style. And we never run out of things to talk about, which let's be honest, that's one of the best parts about getting your hair done! The salon is a cute neighborhood salon with great products and all the latest equipment (hello Beach-waver for Victoria's Secret curls!). Clean and friendly staff. I highly recommend Nelson Group. read more

Been going here for years for color with Darla! Awesome salon and experience!

I went to Nelson because of a Groupon I purchased to get highlights and you never know how that will work out. I am so happy to say that it worked out GREAT! Kim was the stylist who I had the appointment with and she was really professional and pleasant to talk to. She listened to what I wanted and gave me perfection! My friends love it and tell me how natural but noticeable my hair looks. One of my friends is already planning to make an appointment with Kim! Also, the young lady who washed my hair, Kelly, did an amazing job! I will definitely go back and tell everyone I know! read more

Last Saturday I got a great haircut by Rosanna. I went from a medium cut to short. I have very thick and fine hair. Rosanna used the razor to thin my hair while still maintaining the look of a bob. I was able to use a wand to make the cut look trendy (think Julie Bowen's new look). The cut is super cute and I would highly recommend visiting her. She is also very nice read more

I tried Nelson Group for the first time this month through purchasing a Groupon, and I will definitely be returning! The salon is located on a really cute stretch of downtown Palatine, and is very nice, clean, and just an all around pleasant place to be. My appointment was actually with Nelson, and he is everything I champion in a small business owner. He opened his salon 25 years ago - a testament to the quality of service he provides. I LOVE my haircut - it is exactly what I was looking for, even though I find it hard to describe to stylists what it is that I am seeking. My hair is more challenging to cut, since it is incredibly thick, long, and I have a lot of it. He really understands his medium, and cut my hair in a way that makes it look healthy, with the volume where I like it, and has made it so much easier to style (which I love, since I work super early in the morning and historically would just settle for pulling my hair back for the day to save on time.) He knew exactly what my hair needed in order to look great, and he approached the haircut with the confidence of a seasoned veteran of the industry - I had no concerns about what he was doing, and that is a great feeling when you are sitting in that chair! I fully recommend trying the Groupon - you won't find a better value for the service - I wish I had purchased the two haircut option! read more

I've been using this salon for years. Whenever I end up going elsewhere, I end up disappointed and head back to the experts. Everyone there is attentive, cares about the client and makes sure you are happy with their work. Can't recommend the Nelson Group enough! read more

Love Nelson Group! Looking for an awesome hair stylist call 847-705-8866 and ask for Kris! I always receive wonderful comments about my hair. All staff is friendly and courteous. I have been coming to Nelson group for years and wouldn't go anywhere else. read more

The salon is really close to my house and I've passed it numerous times but have never been there. Finally I saw a Groupon for highlights and decided to give it a shot. I had my appointment with Rosanna and she did an amazing job! My highlights look awesome and I am receiving many compliments from all my friends about how awesome my hair looks! I really really like Rosanna and will definitely go back to her for my next service! read more

I wouldn't recommend getting a haircut here, I am growing my hair out so I just needed a trim and my layers redone. Now I can't wear my hair down after getting it cut because my hair is all different lengths and my layers look like someone just took a scissors and chopped straight across. I have an appointment for another salon to get my hair cut again, hopefully they can fix it without having to cut too much hair off. Not worth the groupon at all. read more

I have been going to Nelson Group for a number of years now and Kim has always been my stylist. Kim is always pleasant, professional and listens to what you want, If you need suggestions/ideas she will give you her professional opinion. I have brought Kim many pictures of hairstyles that I liked and she always does a great job at recreating the cut/style. She does a great job cutting hair and coloring. Kim has done the Biolage technique on my hair and it came out beautiful. My daughter also goes to Kim and she is always very happy with her hair as well I know if you give Kim a try, you won't be disappointed. . read more