The product/offering is quite satisfactory, and the staff/service experience is also commendable.

They are always out of the homemade mustard. That's the only reason why I gave them four stars. However, I am always satisfied

2 stars. Ordered the tempura ramen and a tempura roll. The ramen used soft, plain-tasting noodles with no chew, not ramen noodles. The sushi rice was not short-grain sushi rice and clumped together instead of holding separate grains. $24 total. Service was fast and friendly, but the food did not match the price. read more

Neo Japan - Japanese Near Me - Durham, North Carolina

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Staff was friendly and helpful; service was great and the food was outstanding. This is our third time ordering and we will definitely be coming back. read more

A bit surprised to see the amount of negative reviews for Neo Japan. We didn't really have any bad experiences here but nothing outstanding either. If you want fast, cheap grilled Hibachi, this is probably the best you can find in this area, which is kind of sad. As expected from any Hibachi joints, highlights here are their Hibachi and Teriyaki options. My girl usually gets the Hibachi Chicken, Shrimp & Steak. I sometimes get that too but I noticed I get more steak and shrimp if I omit the chicken for slightly lesser price. Fried rice that came with the meal was fine - good amount along with the mixed vegetables. As for the quality of meat, shrimp is large; steak quality is not the best but I've had worst from other Hibachi spots. Chicken pieces are quite large but tasteless unless you put your choice of sauces. Kid at the cashier wasn't as bad as what other reviewers said, so maybe he's changed? He was generous when we asked for white sauce, ginger sauce, and chili sauce. The adults are mostly in the background like band mates supporting their little frontman. Ambiance is what you'd expect from a typical Hibachi spot in a shopping strip. Place was clean but water quality did not taste great. We tried their chicken tempura, which is actually a mix of vegetable and chicken tempura, best served with chili sauce. We rarely come here, and the only reason we went here last time was that it was one of the few spots open after 9PM that day. If you enjoy Hibachi, this might be your only acceptable spot around this area. Overall Score: 2.9/5 read more

Service was great. Wei D was the best cashier. He has the best customer service skills and very helpful when I wanted the change my order at the last minute. read more

Their food is amazing and really fast service too, i don't know why there's so many bad reviews it's really great here. I've been going since very young and it's always been the same amazing food!! read more

Today my husband ordered Teriyaki Chicken and Shrimp from Japan Express and asked them not to include extra packets of their sause. When he got home, there was no sauce in my Teriyaki Chicken and Shrimp! Harrumph! The food was ok, but terribly dry and not very tasty. Hopefully, they won't make that mistake again. Very unhappy customer read more

Stopped by for take out. Really enjoyed the remodel and reasonable prices for great food! Enough for dinner + next day's lunch

Love the food. The young boy always remembers my exact order including my sauces! My kids weren't capable of handling that job at that age and they both ended up being doctors!!! read more

My job is down the street and I had t eaten here since they first opened, and it was good so I thought to give them a try. It is not the same! I ordered the steak and shrimp hibachi, with steak medium. Of course the steak was well done, why do they ask how you want the steak cooked if they aren't going to adhere to it. I also ordered the shrimp tempura and that was terrible. First it should say tempura and vegetables. I don't know if it was the oil the food was cooked in or the vegetables were bad but it definitely isn't something I would order again; I doubt that I would go back unless I see a sign "Under New management" They have added more items to the menu, such as ramen, sushi and some other items. But there is no way I would try the sushi! If the oil is old, I'm not trusting the sushi. read more

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My food is always good. The little boy is a little boy he's doing what kids do. He's taking your order and he's playing his game. He always gets my order right. I'm satisfied. read more

Since someone already mentioned the child at the counter, he was playing a game on his phone while I was trying to give my order and wouldn't look up. I asked if I was bothering him! He just no. The food is very good tho. read more

We decided to try Neo Japan even though the reviews overall are less than favorable. The dining area is very clean and the cashier was very sweet, but I really wish we would have heeded the reviews. The veggies you get as one of the choices with the Bento box is mostly onions, as you can see in my pictures. The zucchini is oddly mostly the peels. Yes, peels! I've never seen anything like that before! There were very few actual pieces of zucchini. The shrimp was mostly tasteless and the fried dumplings were overfried and only came with a package of soy sauce, no typical dumpling sauce. My spouse got the salad that didn't even come with any salad dressing. She had to ask for some and all they had was pre-packaged ranch, no ginger dressing at all. The rice was pretty good and so is the white sauce, but all in all, really not worth trying, IMO. read more

Neo Japan - Strip of zucchini peels. - Japanese Near Me - Durham, North Carolina

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We are all entitled to our own opinions, right? Well here's mine: Parking: 3 Location: 3 Decor/ambiance: 2 Customer Service: 1 I normally do my best to stay away from 1 STAR establishments BUT i went ahead and went against my fellow yelpers and their reviews. The average rating for this spot is a 1 Star... and its there for a reason! I arrived on evening an hour from the close of the business. When i walked in I was immediately struck by the wet floors and the strong smell of Ammonia that filled the place. They had already put up all of the chairs and had floors flooding with ammonia/ water. This is super dangerous and just down right wrong... an hour before close and this is what customers have to experience. The customer service blowsssss... I wasn't greeted, wasn't welcomed into the restaurant, the guy at the counter just looked at me until I opened my mouth with questions. I felt as if I had disrupted him from something. There was two other guys behind him and they were all ranting in another language on phones. After placing my order it took about 10 minutes to arrive (veggie fried rice and egg roll). So i sat in the ammonia filled dinning room patiently waiting. I watched several other customer come in sliding and coughing at the fumes from the ammonia. Long story short, I got the meal home and there was no veggies in my veggie fried rice. I was livid BUT it was late so i at white rice and an egg roll. If you go to this spot, please inspect your food before leaving and hopefully the customer service is a bit better next time. read more

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Ok. So I like food, not that picky. Following are the the things I ordered. Some where edible. Some not . Worst to best things 1.Ramen- Beef - NOT edible! Pretty sure it was made from spaghetti noodles 2. Hibachi chicken and steak. The meat tasted fishy. Yes and weird texture... are some. Couldn't finish. 3. Dumplings-the attempt was ok. Although they were hallow - I finished 4. veggie tempura... it was battered weird. Fried onions, broccoli, and zucchini. I finished 5. The crab Rangoon was wrapped like spring rolls. I'm not gonna lie. These were yummy. Only two :( still worth it 6. Seaweed salad- can't go wrong All in all. DONT GET THE RAMEN read more

Neo Japan - a bowl of ramen soup with chopsticks - Japanese Near Me - Durham, North Carolina

The service was horrible the kid plays on his tablet and doesn't pay attention to what I ordered, the food is great thoy

The young boy in the front is so rude that it makes you never want to go back. Food used to be good but now it taste like they use MSG in there food. I'm confused at why there's no adults in this establishment. They look like middle schoolers. It's clean but that's it. read more

Worst service ever, ordered ahead 30 minutes. Was texted my food was ready and when I arrived nothing had been made and was told they were working on it. Just children behind working today. I waited 25 min and still nothing. Had to ask repeatedly and was told they were working on it. It's rice and chicken for god sake. They served multiple people ahead of me who walked up and ordered. This is ridiculous read more

Just, no. They should walk down to the Harris Teeter and just buy their sushi. A basic California roll had to have been a week old. Vegetable hibachi was just bad. This is not Japanese food. Please just make an online order for groceries. A microwaved meal would be better. read more

The food was meh. I got the beef dumplings and chicken hibachi. It was $15 total. Both were edible but didn't have a lot of flavor. White sauce was good. I got it to go and the inside is clean but felt like they didn't have the air on. It felt really humid inside and then had this public restroom smell throughout the restaurant. There are better quick hibachi places around that I'll go to instead. read more

The chicken hibachi had good quality meat and vegetables. And many places can't say the same thing. The food was made pretty quickly and the service was friendly. The miso soup was okay. read more

Im not sure why this place has so many bad reviews I've been going here for years and have never had any problems. To be fair I always get the same thing hibachi chicken and steak no veggies. But it's bomb and they're fast. It also has a new small outdoor area. read more

I have come to this location twice. The fist time I had no problems with the food and it was honestly very good. However, I ordered takeout today and upon getting home and opening my order I noticed a couple hairs in my ramen. One of which very closely resembles a PUBE. read more

I love coming here with my boyfriend. I love the food, especially the steak, tell them to make it medium and u'll be loving it ^^ I usually have Hibachi with shrimp, steak with extra broccoli Im living for this read more

Neo Japan - Hibachi shrimp&steak, green salad!!! Love it - Japanese Near Me - Durham, North Carolina

My husband and I ate here last week. We don't frequent this area often but saw this place and felt the need to pop in. Restaurant was clean, and the staff was nice. That's where the two stars came from. The food was nothing special. We both ordered the Hibachi chicken. The food took a good long while to get made. The chicken was rubbery, and the rice was bland. I have had better from other establishments. Friendly staff and clean bathrooms. The overall cleanliness of the restaurant was good and that's important as well. Wish the food was a little better. Maybe it was an off day, but who knows. read more

Always good for lunch. Perfect spot to hop in and get lunch really quick and back to work.

It's a fast food Japanese restaurant. They're fast, it's fresh (order the hibachi salmon) and it's what I expect at a fast Japanese restaurant. The atmosphere could use help, but I always order to go. read more

I doubted some of the very low reviews for this place and decided to try it for myself. "2 stars" (average review at time of writing this) really hits the nail on the head, unfortunately. Whoever owns this place seems to have a penchant against meat and a strong love for broccoli and onion. I tried the chicken tempura and hibachi chicken and steak. Negatives: - My order of chicken tempura was more deep fried broccoli and onion rings than actual chicken. Chicken was very thin and rubbery with heavy breading. - The meat was totally flavorless. Chicken was rubbery. Steak tasted like it was an extremely low-grade meet. Half the steak was just chunks of rubbery fat. - Under a very thin veneer of meat, most of the hibachi is a large bed of onions and broccoli. - Very little variety for veggies. No carrots. No zucchini. No summer squash. Just tons of broccoli and onion. - None of the flavorful grill marks that are supposed to be a hallmark of hibachi style cooking. Pros: - Rice is ok. - Yum yum sauce is decent. - It's maybe ever so slightly cheaper than similar places, but even if it was, it's totally, TOTALLY not worth it. read more

I ordered steak hibachi. Service was very slow. So slow that I was late getting back to work and there was not many people there either. The steak was fatty and very salty. I asked for no onions and extra zucchini which they did. I only got about 2 broccoli and no carrots. Rice was fine but I cover it in white sauce and when I say cover it I mean drown it. For how fatty and salty the steak was and how slow the service was I'd probably not go back. I gave it 3 stars because the rice and veggies were good. read more

I wanted something different so I decided to stop here. They have a big yellow banner which reads "hibachi chicken $5.99" so I thought I'd give them a try. When I walked in I noticed that the place looked a bit outdated, but it was clean & quiet. The guy at the register was nice & it was easy to order. I decided to get my food to go vs eating inside even though there was plenty of space. The taste of the food was ok - not as good as Miyabi's or Benihana, of course. I think the chicken could've been cooked a little longer. The yum yum sauce was very watery which was a disappointment. As I was eating my rice, I spotted a hair which was the icing on the cake. I won't visit again. read more

Neo Japan - Hibachi chicken lunch special - everyday 11-3 $5.99 - Japanese Near Me - Durham, North Carolina

Why do places like this have out a tip jar? I have to order at a register and go up and get my food. What service am I tipping on...? I only ordered tempura... Here is how it was: NOT GOOD AT ALL. It was not served for dining in but in Styrofoam to Go containers on a tray. It is not panko breading but weird crunchy corn meal stuff. AND DIRTY looks for not adding a tip to my charge prior to receiving my food. read more

I ordered the hibachi shrimp, he ordered the veggie plate. I am sucker for sticky rice and it doesn't disappoint. Other than that I'd say it was fairly unremarkable. Not great, not bad. Good service. I'd recommend it when you're relatively indifferent to lunch or dinner but you think you want Asian. Not sure when that is, but they're perfect for that! read more

Adequate alternative, if you want fast food; but not the standard sandwich or burger. Service was fast & friendly; but, flavors were absent (ya' gotta have the white sauce or something else to give flavor). Other alternatives nearby are better; but might also cost more. Two dinners plus soft drinks for ~$18. read more

I got the salmon & chicken hibachi. Both were cooked well, but over salted. I wish they had given me more veggies and less rice. Rice was cooked well though. I was starving and still had some saved for later. Portions are big. Price is affordable. They have a sauce bar. White sauce - Mayo based , sweet Ginger sauce - soy sauce based, texture of ginger dressing. Hot sauce - red chili peppers sauce with bits of chili (super hot) Mustard sauce - No idea, didnt try. read more

Japanese served in the style of a typical in and out Chinese place. Walk in, place your order, wait for your number to be called, and take a seat. You get what you pay for, but I think they do a good job. Recently, a friend and I stopped in for lunch. He ordered the Hibachi Chicken and I ordered the Terriyaki Chicken. Rice and a sweet sauce to boot. Yummm. We both cleaned our plates and thoroughly enjoyed our lunches! Very affordable and quick. Full meal with a soda came to about $7. Enjoyable and definitely got what I paid for. I'll be going back and loving it again. read more

I should have read the reviews before trying. I got the veggie option. Should have been called the onion option because that's about all it was. It's obvious that they are skimping and using the least expensive routes. The few mushroom pieces were sliced paper thin and the carrots were shredded. There was some broccoli and zucchini but not much. It was not good. read more

YUCK! I got the steak hibachi and it was swimming in grease. Not only that but they obviously don't trim the steak of excess fat because many of my pieces were hunks of cooked fat. It came with onions and zucchini, which I counted 3 total pieces of zucchini with my order. The fried rice was pretty much just rice with soy sauce cooked on the hibachi. Nothing else, no onions, egg, etc. Don't go here.....you've been warned! read more

Even the rice was terrible.... even the rice. If you eat at an Asian place and the rice is bad... you know not to eat there again. read more

I ordered some food and arrived within 20 min to pick it up. Upon asking for my food I was asked what I ordered. I told them and they said no one put it in. So I had to wait an additional 15 min for them to prepare my half cooked steak and shrimp because they forgot to write the order down :/ read more