Although my apartment complex has a contract with this company I would not prefer to use them The office administrator was very unpleasant and rude not only did she hang up the phone she wouldn't allow me to get answers I needed for an follow up time , the administrator just made the overall treatment experience a nightmare my apartment has been torn apart fortwo weeks now a not a word from themas to when they will come back out to inspect for bugs . The second follow up was not recorded on the appointment book as a follow up therefore it delay me once again . There were no general post care info left with me therefore we had to undo the whole process I would not refer this company . It's obvious someone has an overload of work I think the owner Andy and technician was great an helpful but the customer service is the WORST read more

Friendly people, great prices, and wonderful customer service. They're very flexible to meet ones needs.

We have used Neuse Termite for pest control and termite inspections for over 10 years. All aspects of their service is excellent, from the assistance given over the phone to the technician who visits my house. Recently another pest control company came to my house attempting to persuade me to switch services. Their price was more expensive and required a contract. No thank you! I am delighted with Neuse. read more

I'm a tenant at an apartment complex and you guys obviously do a terrible job because after 4-5 treatments, I still have a bug problem! And I also didn't know that Andy works for my apartment complex as a snitch. read more

I too had the same experience as others. We are first time home buyers and DID have a warranty for termites, only it was not through neuse river. When I went back and re-reviewed my records, it turns out my warranty as suspected was with another company. The comment that a disclaimer has been added to the letter is false. Steer clear of this business. The specific content of the letter: Dear xxxx and xxxx, The termite warranty for your property located at xxxx is past due. AT your request or due to lack of response we must assume you do not want to continue with the warranty on your property. This is a letter of cancellation of the termite warranty for your home. Our company will no longer be responsible for any termite damage or damage claims past, present, or future; If you have set up an appointment please ignore this notice, if you would like to continue your coverage contact our office within 10 business days. Thank you for having allowed us to service your property. Your business has been greatly appreciated. Sincerely, Neuse River Termite and Pest Control. Again I stress we never did business with them. read more

Very rude! 0 customer service. Based on my single phone call I would not recommend or go with Neuse Termite & Pest Control. Customer service is important and this company does not have an ounce of it. read more

I've been using Neuse for around 18 months and have always been happy with the service. I request the same tech each time and he's thorough, friendly, and does a great job. The company is local and they have the best customer service. read more

The best customer service in the Carolinas. Always on time and the technician always explain why and what the service that is being done is for. Very reasonable pricing as well.. read more

This is the first year we had to call in someone, ,mostly for ants. I have been able to control ant invasion with natural homemade liquid [borax & sugar] it worked great until this year. I only had the outside of the house treated. I am very sensitive to scents, that I can then taste [very annoying]. After just doing the outside of the house, I have not seen one insect inside or on the back lanai [porch]. Just had them back, more as continued protection. So far I have been very happy with them. Will continue to do business.....I am a very happy client. read more

We have been using Neuse pest control for over 2 years now. We called them after we moved into a rental that had a really bad mouse and cricket spider problem. There was a positively noticeable change after their first visit and we kept up with their quarterly maintenance service every since. We recently purchased a home out in Durham and wanted them to continue service with us. We had the pleasure of having Jackie for our service that day. She came out and was very kind and courteous. She was a prime example of quality customer service! She took care of our home quickly, efficiently, and with a smile to boot! I highly recommend Neuse for all pest control needs and give mega kudos to Jackie for her A+ work and attitude! read more

We have been using Neuse Termite and Pest Control for two years now. We always receive fast and excellent service at a reasonable price!

Great service and a great group of technicians and staff!!! I live in Clayton, NC and I wouldn't use any other company. They are very nice and respectful of your home and will answer any question you may have. read more

Well they were nice enough and when I called they sent someone out to deal with my ant problem. But they ants came back. They sent someone out again to fix the problem but again the ants came back. They are nice and have good customer service I just don't think their product works. I had an ant problem a few years back and had someone came out one time and it was fixed and never came back till now at least 3 years later. Wish I could remember who I called. :( read more

I would suggest you look elsewhere if you need and exterminator. No one explain to me that they offer no guarantee on one time services before they took my money. Called one week after they treated my home to say what was done did not work. Turns out, they only offer a guarantee on annually contracted customer services. Wasted $95.00! The bad attitude experienced was even worse! read more

Mr. Perry came and did a complete termite inspection and found as I suspected many tunnels in the crawl space with 2 reaching the foundation. He completely explained what needed to be done and had it scheduled for the next day ( fast service) . I was satisfied with the techs that did the work ( Jose and P.J.) there was no mess when they were done and cleaned up and put all the soil back. HOWEVER... I still have large swarms of flying termites coming out of my heating duct by the front door. I have repeatedly called and asked for the manager to call me back but have gotten no response. What I want them to do is drill the whole length of the front porch and spray the chemical straight down against the foundation ( they drilled from the inside and sprayed thru but to me that does not get the chemical directly at the base of the blocks) . Will call Mr. Perry again today and see if they will come back and do the porch...I will update. read more

We have used Neuse Termite and Pest Control for about 3 years. They do our annual termite inspection and quarterly bug treatments. We have had no issues with their service. It would be nice if the same employee came each time so he/she would be familiar with the areas that need service, but we understand employee turnover might not allow for that. We have used a couple of other companies in the past for the bug treatment and switched to Neuse when we discovered we had some termites and their price for treatment was the best of the 3 companies from which we got quotes. read more

Very nice customer service when scheduling an appointment. Technician (Jackie) was on time professional and friendly. We are in a new construction home and although we have a termite company from the builder for a year I still needed help with spiders and flies. Immediately Jackie informed me she couldn't guarantee getting rid of the flies but assured she would get the grounds around my house with a product they also use around restaurants to possibly help with my fly problem. So far so good. read more

The sales Inspector Dwayne Hubbard is very knowledgeable. He talked me through what kind of dehumidifier to get for my crawl space and was very patient while we made my decision. I've been with Neuse Termite Pest Control for 10 years. They are not only good at pest control but they do a really good job with crawlspaces. And they're local businesses. read more

I'm in the Real Estate business and can't say enough good things about this company. They are fast and always have a great attitude. The guys that work for this company treat it like they own the company. They are on time and always professional. I'm a customer for life!! read more

Recent events with an exterminator that turned out to be unethical caused us to reach out to friends for recommendations. Neuse Termite and Pest Control was mentioned several times as a great company, so we called. Everyone was very responsive and thorough with pricing discussions, and with our first home treatments. They performed work that our old exterminator never did, even though we had a contract with him for full service. We have now contracted with Neuse for quarterly pest control, as well as termite inspections. We also used them to replace the vapor barrier under our house. Very pleased so far! read more

these guys were most courteous and timely when they came out to re-inspect my home and renewed my termite bond. They were the company who had provided the bond on my home when I bought it new last year. I would highly recommend these folks. read more

Worst customer service. I wasn't going to write a complaint, but after the phone call I just had with this company I am beyond myself. This company just called me to schedule the next visit and I explained that our bug problem never went away and we didn't want to continue. In the most rude tone she said "well you only had one quarter and 3 call backs". Yes, those three call backs should show you that 3 times within 3 months I called because we still had tons of bugs!! She said "well you agreed to a year". Yes, but I asked several times for things to be sprayed and they never were done, the guy would just leave. So she said "alright whatever I'll cancel it and hung up". The absolute worst service I've ever experienced. Not to mention the fact THAT THE BUGS NEVER WENT AWAY. I called back the first time to explain we were having even worse bug problems since the spray and they said "well you have to give it at least two weeks". So three weeks later I called again and they sent the guy out. The next time I requested a new guy because they explained that all technicians do things differently and I thought even though he was a very nice guy maybe he wasn't fit for our needs. They sent the same guy out and said that they discovered their products were found to be ineffective and had a new products. Such a scam. It was the same product. Safe to say I'll never be using them again nor recommending them. read more

It's been exactly one year since we bought this new home. At our request they came out to do an annual termite inspection. We also got service for a problem with ants. The technician was very thorough and friendly, explaining everything as he proceeded to treat our house inside and out. We moved here from another state and had a contract with a major national service. We never received service from that company to match what we received from this one. Also the price was the best. read more

Jeremy did a great job. On time ! Checked inside and outside of the house. Price is good too. First time we have used them. Would recommend read more

I used Neuse for termite service at my previous home for 4 years. Last year I sold that house and bought a new one, and the builder of my new home paid for service with a different company. I wasn't very impressed/happy with that company - so when it came time for renewal I called Neuse due to the good experience I had with them at my previous house. Dwayne arrived right on time to check out my new house and provide an estimate for switching over to Neuse. He was very knowledgeable (including on the competitor's system that was currently in place), and had no problems answering any of my questions. He's a good guy. and was great to work with! I felt the cost to switch termite protection was fair, and the recurring costs for both annual termite and quarterly pest control are MUCH better than the company the builder used. The customer service I've always received over the years from the technicians and the ladies in the office has always been exceptional - very friendly, courteous, and helpful. Also, I much prefer supporting a local company rather than some big, nationwide conglomerate. read more

Neuse Termite & Pest Control treated our home in 2016 for termites. They are professional & effective. They showed up on time & charged a fair price. A year later, we are still termite free. What a relief! read more

We have been using Neuse Termite & Pest Control for over 10 years. They provide great customer service and are very responsive to our needs. I highly recommend them. read more

Ants started taking over my place I didn't know what to do I had pretty much tried everything so I called Neuse Termite & Pest Control. When Chris Rose arrived at my home he immediately presented himself very professionally which impressed me at the very beginning. I explained my issue to him and he looked around my house and then explained his recommendation to me. I was impressed with the fact that he took the time to tell me why he recommended to do one process and not another at this time due to his opinion of what might work best. ( there were no difference in the cost) Most important he assured me that if the problem continue to call him back within a week or sooner if needed and he would return and review the home until the ants no longer existed. Much to my shocking surprise about 4 hours after Chris had left there was no sign of the hundreds of ants anywhere and I have yet to see one single ant even though he found several nest of ants all around the foundation of my home. To say I'm impressed with his professionalism and the quality of his work as well as his concern for my problem is nothing short of an understatement. Five stars is not enough representation for the quality of work that Chris provided much gratitude and thanks go out to you. Norman Clark read more

I had a bad experiense with Neuse pest control.Paid $ 95.00 for a onetime treatment of ants.It lasted for 16 days,although I had seen one or two ants every day over the same period.Never again. I should add,that I called,and asked for a correction of the problem,but was told I would have to pay $ 55.00 for a second visit. I would not recommend this kind of practise.Djorna E.. read more

This guys came to my home for inspection, and as soon as they walked in, they looked like the Terminix TV Commercial....they were hungry for some work and claimed that a piece of wood that was about 30 feet from my home had termites, and there for my entire house "Needs Treatment" when I asked the "inspector" to show me where such piece of wood it was, he refused to show me and claimed that he saw it and is all it matters. what of unprofessional person.....2 days later got the "Report" where they offering me the treatment for $595....No Way!!...they really need business....I can tell... I called CLEGGS Termite Control, they inspected my home and gave a report stating that my home is FREE of Termites infestation.... Im thinking on doing something about this Neuse Termite Control Guys.... read more

Exceeded our expectations. Easy to schedule, fair pricing, polite and timely technicians, and gave good advice about termite protection. We are hooked. read more

We've used them for a year now and are happy with them. They have great customer service and are on the ball when it comes to scheduling the routine service. read more

So this is a follow up to a review I wrote on Tuesday after roughly 2 1/2 hours of trying to schedule Neuse for an issue. After about 35 minutes I received a call from Darrell who apologized for the poor customer service and worked his magic to accommodate my issue. I understand that it may take a day or two to correct a nuisance issue but sometimes circumstances affect that schedule and it may need to be adjusted. He had Chris; an awesome knowledgeable and thorough tech, come to my house and take care of the problem. I just received a second follow up call from Bill (Operations Manager) who again apologized for the inconvenience. Bill and I talked for about 20 minutes and he informed me that Neuse Pest Control is in this business for their customers and stated that this shouldn't have happened and it will not happen again.The few phone calls and the inability to accommodate my schedule was a headache to overcome but I do believe that after this review and conversation the office and dispatch staff will work harder to try and remedy any issue that a customer will encounter. THANK YOU Darrell and Bill for your concern and quick resolution of this problem. I am sorry to have been "that guy" but I was frustrated with the service I had received and did not know where else to turn. If you have an issue with Neuse Pest Control please be persistent and ask for a manager. It may take a few phone calls and some of your time but in the long run it will pay off and THEY WILL TAKE CARE OF YOU( their customer). read more

I am happy so far with the service that I have received. I just started my contract and i'm looking forward to the problem being solved. The first plus was my technician arrived early instead of late which was AWESOME. I was able to get to some other errands that i had to do and it was great. So, I'm happy and look forward to my continued service with your company. read more

They've been treating my house for pests for about 5 years, do a great job, come out 4 times a year, and if any bugs do show back up, they are fast to get back out for spot treatments. read more

Although they did a good job, I did not appreciate the fact that the exterminator filled his 200 gallon water tank from my spigot. This was done WITHOUT ASKING. I called the company on Friday and was told a manager would get back to me on Monday. It is now Thursday and I'm still waiting to hear from them. Make sure this does not happen to you. Obviously, they don't really care about you just the bottom line-$$$ at your expense. read more

We live south of Garner in the country and have used these folks for over 10 years. I have never had an issue with their products or their promptness. Everyone I have had the pleasure to meet has exceeded my expectations. We have a year around contract and they come whenever we have an issue with mice or insects. Great people. read more

I started a contract with Neuse when I first purchased my home and had no issues with bugs, however the customer service of the company is poor!!! When I was suppose to have my service inside and out. On my quarterly service I asked for inside and out to be complete the tech marked that he completed both. When I called to pay for the service I explained to the representative that all my services were not completed and she advised me to schedule it again. However I do work and travel and lot there schedule and mine conflicted, well another quarter has come... I explained all I wanted was the treated that I paid for completed... well they were not willing to do the service without billing me again! Well I had paid for something that I didn't get. So the poor customer service has lost a customer forever! read more

I've used these people since I moved back from the west coast. They handled my termite treatment and the ensuing annual inspections along with my quarterly pest control service. I have always been satisfied and feel their prices are reasonable. They do come back if the pest control isn't effective in any way. Great service. read more

At first we liked the neuse. They were professional and courteous. Then we had an ant problem. They would come out free of charge and do their thing. But the ants would not go away and at times got worse. With each successive call back you could feel the sense of inconvenience the customer service staff to the technicians. I had one customer service lady get attitudey with me because they had just been to the house a week earlier (at this point my bathroom sink was black and moving from all the ants)At one point we had a full blown infestation and had to throw food away so i called and asked for a manager to give them a shot at fixing it. He told us "we cannot kill every ant". I understand that but what about the 50-100???? After 2 1/2 mos living with ants I called another company who gave me a discount on their service (astounded me) for what we had to put up with. They came in and we have not had an ant since. They also spoke to me about ant control and said the worst thing you can do is self apply while using a control company since it will make it worse. Funny, the neuse encouraged it. DO NOT WASTE YOUR MONEY HERE. I am much happier with Bulwarks now! Edit: just wanted to clarify. Other than the customer service person on the phone no one was ever "rude". They were indifferent and it felt like we were an inconvenience. They also made us feel like we were seeing a larger ant problem then we had as evidenced by the managers cant kill em all comment read more