Bernie was amazing and knowledgeable. I dropped my car off first thing in the morning, and received a call by noon to go over my options. Bernie worked with me on the cost since it was more than I could afford, that to me, made me a customer for life. My truck is running great after the fix (I would go into details about what was repaired, but honestly it's like speaking a foreign language to me, so I won't). All in all the service was quick and reliable, and they will always be my first choice for car repair. read more

Thank Nevada Auto Diagnostics for coming to the rescue in my hour of need. My need was heat and they figured out the problem and fixed it within 2 days! Having had this issue fixed once before, a year ago, I can tell you that not only did they do it faster than Jeep (it took Jeep 2 weeks) but they also charged $200 less! The customer service is great, they are reasonable, and timely. These mofos have a customer for life now! read more

Showed up at 5:30 looking for diesel smog. Walked up and a Guy came out and locked up the shop, and aggressively told me "We're done." I kind of looked confused and he threw his arms up because I was still standing there. read more

Called last week and set an appointment for Saturday at 8am for an oil change and smog check for my RV. Made arrangements for someone to pick me up so I didn't have to wait around with kids for two hours. Showed up right on time, nobody there. Called, no answering machine, no voicemail, no answer. Waited till almost 9 thinking maybe there is only one guy and he had to make a run to the auto parts store. Finally had to leave. Called today to see what happened and after he confirmed I indeed had an appointment for Saturday at 8am, he told me he decided to give the shop three days off for Memorial Day. I had to explain to him three times how that was fine, but he has a responsibility as a business owner to let people who have appointments for that day KNOW THAT NO ONE WILL BE THERE before he even realized he had done anything wrong. read more

Since posting this review the new owner "Tyler" reached out to me apologizing for my experience and lack of transparency with their coupon. Even though he was not involved in the previous owners promotion that never responded; he seems genuinely concerned with customer satisfaction and is making changes. I can appreciate that and the time he took to reach out. Thanks, Tyler. read more

I'm shocked that a local business would do this. I took my truck to Nevada Auto Diagnostics for a diesel smog since this is closer to my home rather that the place I usually go, Sierra Diesel Injection. There were no set prices anywhere I could see so I figured all shops priced there services at least in the same ball park. After my smog I was charged $59. Thinking that was high, I contacted Sierra Diesel and they confirmed that they charged $34.99. I was pretty fumed and I called Nevada Auto Diagnostics back. They told me that the DMV charges a set amount and it's up to the IND shops to set their price. So I proceeded to point out, "so you guys decided to charge 85% more than local competitors." They then offered to refund the different but I don't trust this shop enough to let them touch my credit card again. I should have to be swindled and then have to come back and be reimbursed. If you want to treat people this way, especially with COVID-19. Then good luck with your business plan. read more

These guys here are just great! Every time I've had a problem with anything it has been taken care of immediately within reason. Thanks to Bernie everything is always gotten taken care of for me I appreciate the work that goes on. Thank you guys for everything read more

Need to give a past due shout out to Nevada Auto Diagnostics A in Reno, Nevada - for saving my ass, and our first Burning Man​ trip. As many of you know, #Winnie was throwing a tantrum with several issues the minute we left Sonoma. Brian Dingman​ and I only got as far as Rocklin before Winnie'd had it and she forced us to spend the first night in a Camping World parking lot. The next morning we Ubered to a NAPA Auto Parts​ in Loomis and, after a few hours bottoming for Winnie, I thought I'd got her purring again. However, shortly after Donner Pass, she started experiencing power loss and we nursed her to Nevada Auto Diagnostics, arriving at 4:15pm on Saturday, 45 min before closing, certain our trip was over. Manager Bernie and mechanic Theo jumped on Winnie, like we'd arrived at the emergency room at the hospital! They triaged her and found additional other potentially disastrous issues that could have strandeded in the middle of nowhere - ex. the starter was barely hanging on by one bolt! In addition, Bernie overheard heard Brian and I lamenting all the errands we still had to do at Home Depot, Walmart, get ice, etc, in the assumption we'd even make it out out of Reno and handed us the keys to his own personal Audi. Brian and looked at him in disbelieve, thinking he was kidding with us. He then said, "Take my car. We'll be done by the time you get back." Our heats nearly burst! We couldn't believe this man, who didn't know us from Adam & Steve, would entrust us this way. Bernie, Theo and additional staff worked way past closing, to about 6:30pm, with great can-do attitudes and were friendly the entire time. They saved our trip. Their service was so good, I'm consider taking all my cars to them for service, all the way from Sonoma. Thank you Bernie, Theo and Nevada Auto Diagnostics! read more

The Auto Doctor in Truckee CA has been looking for years for a shop in Reno we can refer some clients to and I think we have found our new "GO TO" shop! Nevada Auto Diagnostics has won us over with amazing feed back from our referred clients. Fast, reliable, and they felt they could really trust their mechanics. Great work guys! read more

This shop is the worst example of a business I have ever dealt with. My RV was dropped off 05/24/22 for and exhaust manifold, which parts were provided at time of drop off. What proceeded for the 2-1/2 months that followed was to say lightly unbelievable and unforgettable. No communication what so ever. I had to call every single week to check the status, while met with hostility, bs excuses and attitude as if I was in the wrong (Bernie). Dodging call, voicemails and not one attempt to inform me of progress or lack there of, no estimate was given, no authorization was attempted. Instead this shop proceeded to outsource labor, drag there feet and continuously put my RV on the back burner with no care, understanding of the booked, paid and plans that I had for camping all summer. Actually was told and promised my RV would be ready by the July 4th weekend only to call expecting to p/u my RV and realize they had left early for the holiday and no warning my RV was not even close to done. After all the neglect and lack of communication was then presented with a 2.2k bill and told that it was ready to pick up but other issues existed with the cat and quoted repair on the day I'm picking up with no advanced notice to maybe take care of and pick up my RV in good running condition, mind blown, however would never take them up on the offer anyway because my RV would remain in that god awful shop for another 2 months. This so called business has no place in our city and represents everything you could imagine in a nightmare, DO NOT GO HERE EVER, WASTE YOUR HARD EARNED MONEY ON A DISGRACE OF A SO CALLED BUSINESS.. read more

$71 for a diesel smog check is absolutely ridiculous!! Price nearly doubled in a year. Save yourself some money and go elsewhere!! This used to be my go to! Not anymore! read more

Bernie and his staff were wonderful in getting our catalytic converter replaced on our motorhome. As with most repairs, this one was not expected, but even more so because the motorhome was vandalized right at the start of camping season. Bernie went out of his was way to get our parts quickly, even during the pandemic, and even went in on Sunday to do the work so we would be able to go camping a few days later. I highly recommend Bernie and his staff! read more

This is by far the best automotive shop I've been to in this damn town. I'm a 5'2 little girl who drives and mud drags a jacked up diesel truck. Time and again I'm treated like I don't know anything because I'm female. EXCEPT for this shop!!! From Bernie to all the other guys. The work they do on my truck has been better than I expected they take care of all my small to large repairs, my crazy conversion ideas and my smogs. One of the only shops that can smog a diesel and super profitable about it. I can't recommend this shop more. If you want it fixed right, positive attitude and atmosphere these are the guys you want working on your vehicles! read more

My apologies to Johnny B. I should have posted this back in January when I got my smog. Mine was $75 (4wd diesel)...I asked why it was so much and was told by the owner (not Bernie) that "regulations changed after the New Year". Funny, I called Sierra Diesel Injection and the rate is STILL just $35...that's the end of NAD for me...I won't be hustled! read more

This place is Amazing!! I took my van is and they hooked me up big time.. As a single Mom I couldn't afford alot but they worked with my budget. I can't thank them enough. So kind and super quick. If you need something fixed definitely take it here..If i could give more stars I would! read more

Bernie had our RV of over 5 months - and all he was suppose to do was a diagnostic on it. I kept checking back to see what was happening, but he was seldom available, I showed up in person to find out he had not even been there for 2 months. He sent out our RV to another company and had work done - even though he knew I had already spoken to that company and had my own arrangements made. I would NOT recommend this business - we did get our RV back and it still does not run correctly and NEVER got the diagnostic we took it there for. read more

Bernie is very knowledgeable, trustworthy, and goes above and beyond the call of duty to help me with my personal as well as work vehicles. Highly recommend. read more

Bernie was amazing had a engine code that came up I was so stressed out about how Inwas gonna get it fixed and he redid the code check and ran a system check and found it was just a simple issue and fixed it for me was very helpful and over the top sweet! read more

Had a great experience getting my radiator fixed on my jeep, Everything was done quickly and they were up front with all the work that got done. Wont be taking my car anywhere else, Including getting a smog read more

Took me 2 years to calm down after doing"business" with these cats. wouldn't trust them with a oil change. Had them "take care" of my truck after 3 months of no vehicle, I got pissed and got my truck. After being told numerous times they couldn't replicate the issue. Cost me a new computer I didn't need and a a new dash cluster with 50k more miles than when they took the truck, for a bad ground wire. I'm still trouble shooting their swap parts and hope method. Go anywhere else, hell a divining rod, and a magic 8 ball would have been more helpful than these cats. And yes it was just a ground wire, now to continue chasing down what they swapped out. I'd give Kindergarten students wrenches, and access to my truck before I ever consider these dudes again( well after a frontal lobotomy). read more

Beware!!! They have a coupon for oil change. It does not say anything about a disposal fee, but time to time, randomly, they would ask you to pay $5 for the fee. It's like whenever they feel like. Mechanic shops like these that would take advantage of people who are soft, you cannot really trust them. If they really want to charge the fee, they could put it in the coupon. I have told them to put it in the coupon, but they don't. Then, they try to charge it sometimes. Most places charge $3 for disposal fee, but this place charge $5. Soon or later, they will rip you off big with unnecessary fixes. Not worth the risk. read more

I had a smog check done on 12/29/16 and had a coupon for $15.95. The person completed the test and charged me $19.95! Too bad they are a rip off otherwise I may have used the shop for repairs. How did this happen? read more

I walk In and told the guy what was going on with my car and he said let's go look at it. So he walks over to my driver side door and opens it and I told him my fiancé and daughter were in there and he said he is kicking them out of my car. I will never go back to this place. I'm sorry but if you want to test drive someone's car you need to ask them before just helping your self and kicking my family out of my car read more

The first time my vehicle was over a week late. I had to go back because they did not do the brake job they were supposed to do and released the car to me as okay to drive with the rear brakes in bad condition. So I took it back and I am on day 8 when it was supposed to be a two-hour break job. So if you don't like paying hundreds of dollars for rentals you shouldn't need then I wouldn't use these people. I will say they attempted to make it right the first time with a small job done complementary, to make up for the 10 day hold.. which was appreciated. I even would have overlooked the rear brake job getting botched. If I would have came back from my 7-Day vacation and they would have took the two hours out sometime during that hundred hours span... LOL read more

Very bad service took for ever and scratched my steering wheel when asked about it they had an additude and said all the tech wear glove but when the brought the car out he did not. I had also taken my truck there for a smog and got it back with grease on the seat and steering wheel thought it was a one time thing and the wiped the grease off but this time will be my last dont take your care to them if you value the condition of the interior as they dont! read more

These guys did a great job on fixing my car and getting it to pass smog very reasonable price and I got to register it to and they helped me understand what was going on the manager made it easy for mea to understand and even showed me how messed up all my old parts were read more

These guys are amazing. They went above and beyond. I've been going here for years. If you got real problems go to these guys. I don't expect them to expect them to open the door for me and bring me a menu. Just drop your car off and they'll get back to you. It's not a jiffy lube. read more

Bernie and Reza are very reputable in the community and that is because they do great work. Bernie is a straight shooter and I have complete trust in him. They can handle all of your needs! They have a cool new dyno (best one in Reno) and they do diesel smog checks a well! John who is up front usually is a great guy. Super respectful and attempts to answer your question the best way possible. I have yet to have a bad experience there. Also check out the smog place I go to at 2825 kietzke lane (it is also an express smog) and I get great service there as well. read more

Under Bernie's leadership this has become one of the best third party auto repair shops in the region. My Mercedes 430S 4Matic has never been better thank you! read more

Great customer service! They did not try to over charge and were honest with the repairs (which is a lot to say for an auto service!)

Bernie was FABULOUS! My car wouldn't pass smog & with a few minor carb adjustments he had it running smoothly. Very fast! Personalized Service & GREAT price! Thank You & I will return! :) read more

Have been here several times for service on my diesel, always the same great service from an awesome staff.

I am so glad to see this auto shop come back servicing us again. They used to occupy the corner in the shopping plaza that also hosted A&W fast food. They had disappeared due to the plaza sold to a new owner, and they were forced out and had closed for 8 months. Now, they are back in this new location. They helped me with my car front brake pads replacement, with me bringing in my own high performance rotors for their installation. Not so many shop will help you with this. They are very professional, and are going out all the way to help their customers, which I have hardly found from others. Thank you so much!!! By the way, its price is fair. read more

Once again Bernie and his crew at Nevada Auto Diagnostics in Reno have made my day! I was in the Bay when my power steering pump went. I got a crazy quote in the Bay! Instead I drove back to Reno and Bernie House got it all done for about $200 less! Always professional, always friendly, always fast. I'm always a satisfied customer. read more

Very very busy at all times, you need an appointment even for a diagnostic it seems. I thought my alternator was bad due to a scan at AutoZone. However Nevada Auto Diagnostics gave me a more ACCURATE diagnosis, saying it was the battery. Battery replaced in 20 mins! They are super nice, saved me from replacing my alternator! read more

Great place. Fair prices. In and out in a jiffy, and everything came with a two year nation wide warranty which is great with our motor home. read more

I took my MB Sprinter Van to NAD for a smog check. They told me it would be 15 minutes, and it was ready in 13. Even got Bernie to smile between phone calls. $71 may be a little high, but...Great guys, been going there for three years and recommend them highly, Thanks guys! read more

My door latch had broke. My boyfriend had me take it here because it's right by his work and he had taken his car there and they did great work with a good price. I took it in on a Friday at about 4. I called them the next day and they said they had to order the piece and that it wouldn't be done till Monday. I then get a call on Monday saying he had good and bad news. He said that as he was calling the Ford dealership for the part they needed he found out that all the door latches were under recall. He had already gotten me an appointment and was going to drop off the car at Ford for me. That's AWESOME. I thought it was great that he did all that. He didn't make any money off of me but was still so helpful. I would most def take my car there in the future. I feel I can trust them, and they went above and beyond. They could have taken advantage of that situation. I didn't give 5 stars because I didn't actually use their services. So I don't feel I can verify the work they do. read more

Stay far away from this place if you need and real mechanical repair. I brought them my 2005 f250 diesel that had cracked heads. they diagnosed the problem to be a broken connecting rod in cylinder 1, then later thought it could be in cylinder 5. Well the problem was in the heads not the lower end of the engine whatsoever. So i gave them the go ahead to tear down and replace. They finished the job, handed the truck back to me and not even 1000 miles later the engine blows up. i was fed up at this point so i took my truck to ford down the street. Ford discovered that all of the push rods had been installed upside down which had wore through the rocker arm in the head and broke it in half. Ford also advised me that there were various bolts missing in the head assemblies themselves. When i confronted Bernie (manager) about the problem and that they installed parts upside down and missing! he proceeded to argue with me and tell me that "it doesn't matter which way the push rods are installed" which is total crap. the push rods have a brass coating on one end so they don't wear through the cradle in the rocker arm! They eventually picked up the bill from ford after i threatened to sue them. After the fact Bernie later disclosed to me that the mechanic that worked on my truck had also screwed up 2 other vehicles and stole thousands of dollars worth of tools from the shop. You would think that on a 7000 dollar job they would put their most competent worker on it but thats just the mentality of this place. Im sure they couldn't catastrophically screw up a smog or something simple like that but i would NEVER come back here even to install a windshield wiper... Very shady. be careful and always CYA! read more

I've taken my RV here a couple times and always receive great service. Bernie is very knowledgeable and trustworthy. I would recommend anyone needing automotive service to them. read more