Derald was on time, very polite, and did a thorough job to clean each vent. He does the best work. I am happy with the services (vent and carpet cleaning). I will contact New Era again for any future services. read more

New Era Carpet Cleaning Services - Carpet Cleaning Near Me - Burlingame, California

I can't recommend New Era Carpet Cleaner enough! He did an amazing job cleaning my rugs-- they look brand new again. He was super helpful, took the time to move furniture carefully, and made sure everything was put back perfectly afterward. On top of that, his prices were really fair and cost-effective for the quality of work. If you're looking for someone reliable, friendly, and thorough, definitely give Derald a call! read more

New Era Carpet Cleaning Services - after - Carpet Cleaning Near Me - Burlingame, California

I have been using New Era Carpet Cleaning for years and they are 100% every time. They are friendly, professional and on time; the work is of excellent quality and the price is right. It's nice to find a service provider who takes pride in their work. New Era does and they've earned it. read more

Local father / son team! Super organized and fast. They did an awesome job getting some major dog and kid stains from couch, dining bench and rugs! Would recommend for quality, speed, and response timing read more

Derald of New Era Carpet Cleaning was very friendly, and very professional. He explained everything that he was going to do before he did it, and did a wonderful job on our home carpets. I will definitely recommend him to everyone I know. read more

Wow Derald came in and helped me get my spring cleaning started and finished. He steam cleaned our couch chair and rug, then the carpet in the bedrooms and hallways. They look great. He is also cleaning our vents and heating system. And he is scheduled to do the rain spouts as we have a few plants and vines that are growing. Derald is friendly and fast working and does an excellent job. The value of his prices is definitely worth the money read more

New Era Carpet Cleaning Services - Rain dripping from gutters - Carpet Cleaning Near Me - Burlingame, California

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Quick response. Great pricing. Gerald helped us on 4th of July - which helped because we usually work crazy hours. He was on time and gave us tips. Thanks again read more

Amazing cleaning & very detail oriented! Derald got the job done-- we had a couch that REALLY needed cleaning. No pets but just thought of all the years and people who sat on it. After our couch was all poofed up and looked fresh again after drying out. (Also if you leave in the outside for just a few hours that speeds it up- great tip on his part. We had a super sunny day in Pacifica as we live in the sunny side of town) He is nice and listened to all my concerns before cleaning. (I'm very picky.) He knew all about floors as we have LVL flooring and a carpet on top. Had it removed to clean and put back. We have a baby too and he was super nice because he has a big family / felt very safe having him in the house. He cleaned our couch and one seater and carpet. By the end of the session he was sweating and he checked in to make sure I was totally satisfied. Thank you for the amazing help cleaning! read more

New Era Carpet Cleaning Services - Works very hard! - Carpet Cleaning Near Me - Burlingame, California

Not a fan. Reserved an appointment a week prior. He said he texted and left voice mail messages. And since I didn't confirm, he cancelled the appointment. Everyone else that came to the unit was able to text me several times over and met their obligations. But, not these guys. All they had to do was just call me and let me know they didn't want to do the work. Instead they left me hanging. If you don't get any messages or initial confirmation from them, that means you really don't have a reservation. You should move on. read more

They were able to do the carpets and sofas same day which was perfect. They used a truck mount and price was very fair compared to some others. I will use again for air ducts and tile. read more

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Darrel was great! He really worked with me on coming in at a time that worked with my schedule. He was on-time, very careful, and friendly. He even helped move some of the furnishings that got in the way! His service was top notch and now I can see the colors in my carpet again! He actually showed us all the dirty that came out from our carpets, which was eye opening! He gave us one of the cheapest quotes from the other businesses that got back to us and I love that he's a local business (and family) man. It was my first time getting our carpets cleaned, but it's a good reminder to get your carpets cleaned in the morning to allow time for your carpets to dry when you're not in the house! read more

Had Derald over this morning to clean 3 rooms. He was on-time, very careful with our furnishings and he was super pleasant. Best of all, he was way cheaper than the quote we got the day before from Stanley Steemer and his careful methodology paid off - everything he touched became either like new, or nearly so (can't expect miracles with 2 kids and a dog in the family...). He took the time to explain how his equipment works and how he pretreats stains. An absolute A+ experience! read more

We had a great experience with New Era Carpet Cleaning. Derald the owner was very prompt and responded in a timely manner. The service provided was done "ON TIME" and the quote was affordable (he actually gave us a good discount for the rugs). We are very happy we now have a nice, clean carpets and rugs. Will definitely maintain our carpet every 6 mos with New Era Carpet Cleaning. read more

Excellent service. Above and beyond. The rug was cleaned in one day and looks fantastic. The price was very reasonable. read more

New Era Carpet Cleaning Services - Carpet Cleaning Near Me - Burlingame, California

I am so happy I booked with Derald! From his initial quote on Yelp through his responsiveness in scheduling, he provided excellent customer service. That's #1! He arrived on time, sending a text to let me know his arrival. I live on the 18th floor of a high-rise and that wasn't a problem. He brought all his equipment up and got right to work; did an outstanding job and then he also did my daughters apartment in the same building. He transitioned easily between the two and provided what I felt was a fair price and did great work. read more

We recently adopted a new pup into our family. She has been such a joy but also such a little trouble maker. Our carpets have been an unfortunate victim of her adjusting to her new space. Derald and his son came and saved our dirty carpets. The stains and smells are gone! As someone, with now 3 dogs, I can't tell you how much of a relief that is. They came right on time and got the two rooms I needed done super quickly. If you need someone friendly, professional, and affordable I'd highly recommend these guys. read more

I was looking for someone that does small carpet areas (my case was an area rug at my sons apartment ). Derald was quick to respond and gave me a flat rate (I could not resist). Not only the rate was great , Derald was very thorough and meticulous in his work . What is more surprising is that my husband was impress (which never happens ). read more

Derald is super quick responsive, he came and cleaned my big rug nicely, and told me a lot of tips for maintaining the rug, good service!

Found these guys on yelp, quoted the best price, responsive and just straightforward. They were accommodating for the date and time I requested. The best part was they did an excellent job for a 4 bedroom w stairs! My carpet hasn't been cleaned in years -- I can see the and feel difference with the work they did. They took their time and provided exceptional service! Definitely will put New Era in my contacts for the next time. read more

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Derald did a fantastic job on our carpets! He arrived on time, was friendly, communicated clearly about the process and cleaned everything thoroughly (even stubborn stains). Excellent service and great value. Highly recommend! read more

Derald did an excellent job of cleaning a small area of my apartment's carpet. He explained what he was going to do to help remove some stains and pee marks from my dog. We found a way to successfully clean the carpet and he did it with a smile on his face. Really happy with the results and if I ever need carpet cleaning again I will reach out to him, he has very competitive prices and great customer service. read more

Derald did a fantastic job on carpets and rugs that had been neglected since the pandemic. I'd forgotten how great they could look. He explained how I needed to take care of each one and even called the next day to make sure everything was fully dry and still looked great. I'm almost a week out now, and I'm still so happy to see my rugs and carpet looking fantastic every time I walk in the door. I highly recommend New Era Carpet and will be using them again for sure. read more

Derald and his son came on time and had excellent communication. He walked me through every step they took to clean my rugs and sectional sofa as well as dining chairs. They were thorough and well priced ! I'd definitely use them again. read more

Derald was in-time and good at his job. We have one room with carpet and we are happy with the result. Highly recommended it. read more

Once again and as always Derald is on time, professional and with attention to detail rarely found in our world today. This time he helped to do cleaning of our sectional and a suede chair which both came out well. We have white carpets and without his work there's no way they would hold up the way they have. He is always impressed with the quality of the carpet we chose and how it always comes clean, so when making a choice about spending more on carpet, DO IT! We have the "lifeproof" carpet from home depot and it was worth spending the extra to have something that can hold up to stains and still come clean. Thank you New Era! read more

We used New Era for cleaning our upstairs carpet and duct system. Derald, the owner, is the nicest guy you'll ever deal with. The pricing was straightforward, reasonable and all agreed upon upfront. He was not pushy at all or trying to up sell me anything. Best of all, he was very courteous and professional when performing the work. I felt like he really treated our house like his own. We are very pleased with their services as our carpets felt like new and we got to see all the dust cleaned out from our duct systems which gave us peace of mind. We will definitely be using New Era again! read more

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Great service and communication! Derald was on time and did a great job cleaning the space with care. Will be calling again once it's time to clean. read more

Kitchen floor tiles: this is a family- run business. Derald was very communicative, professional, thorough and excellent in his work. Coincidentally, he also quoted the best price. He throughly explained the process and did the work in about 2.5 hours. We are very happy with the results. read more

New Era Carpet Cleaning Services - Before - Carpet Cleaning Near Me - Burlingame, California

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Derald was punctual, friendly, and extremely helpful. He did a great and thorough job on our dirty carpet, which now looks so, so much better than before. Despite me scheduling an appointment on short notice, he was flexible, very responsive and offered lots of helpful and honest advice for our flooring situation. The flat rate was great as well. Will definitely use this service again. read more

I'm not a customer, but I live a block away from where this business was cleaning a carpet inside a house. The whole neighborhood was blanketed by loud droning, which was blasting through my walls and closed windows. I had no idea where it was coming from and I assumed there was some major construction or granite excavation going on nearby. But after walking around the neighborhood, I found this company's carpet-cleaning van, which had a machine running inside it. The decibel level was 103 dB. That's insane! The owner needs to put some kind of acoustic enclosure around his loud equipment instead of blasting the entire neighborhood. He probably does a great cleaning job -- what dirt could possibly survive that sonic blast? -- but 103 decibels is dangerously loud. read more

They were great! I had stains on my carpet that I wasn't confident that would come out but they were able to make it look brand new. In addition, the response times were amazing. Highly recommend. read more

I chose Derald because he gave me an exact answer for the estimate via yelp messages. My only tip is to take pictures before he starts cleaning just so you can be amazed at the quality after. I did not take pictures before but wished I did so I can show you guys the results. Derald mentioned that's what his customers always say. Do you see the trend? Derald is really passionate about his business! I recommend. read more

Derald is probably one of the rudest people I have ever met. Job was okay, but service / respect was extremely unprofessional. Borderline racism perhaps, or some other deeper issue but I would simply take my business elsewhere -- his rudeness is not worth your while. EDIT: Derald's shop is under 5 min from house and he insisted on charging $90 for pickup and delivery. Additionally, my wife was coordinating with him and he asked her to move the bed -- I mean how hard is it to lift the bed and slide the rug underneath? And if you can't do it, no issues -- no need to be rude and threatening. Avoid at all costs. read more

Super easy to schedule, extremely knowledgeable and friendly and did an amazing job. 20 year old carpets look brand new! Would definitely hire again. read more

Spot on for price and work that was done. Very friendly and conscientious. Could not be happier with the work that was done. Carpets look fantastic. read more

Today I had my area rug cleaned by New Era Carpet Cleaning Service. I highly recommend this business. I worked with Derald and he did a fantastic job. He was professional and had great communication. I had large area rug underneath a heavy king size bed. He was able to help me move the bed and cleaned the area rug thoroughly. I highly recommend New Era and Derald for any carpet cleaning work. read more

New Era Carpet Cleaning Services - Finished area rug - Carpet Cleaning Near Me - Burlingame, California

Derald is the man. He cleaned our carpet which consisted of 32 steps, 4 rooms and a hallway. And he also cleaned a couch and two chairs. He worked to a degree of near perfection. He is trustworthy and highly professional. Most importantly, our carpet has never been cleaner. And his price was also really reasonable. There is a reason for all these perfect reviews. Will definitely hire him again. read more

Derald and Ted were skillful in unblocking our downspout. They were able to come within a few hours of messaging them, which was critical for us since water was starting to pool on our roof. Despite it starting to rain again, they were able to get up there and get the job done safely and effectively. Not only that, they stayed and answered a ton of our questions afterwards. Thank you team! read more

We can wax on and on all night about what makes a house a home but I am confident we will all agree on this: It should be clean. You remove your shoes at the door so the expectation is the floors will be clean. Clean tile in the bathrooms. Clean carpet on the stairwell. That's what they came to do for me. The price was exactly as quoted. They arrived on time and worked super hard. I came home to a freshly cleaned stairwell and bathroom floors. A thoughtfully prepared receipt detailing the condition of the floors prior, work performed, and areas that need repair was really appreciated. My clean house makes me so happy. The little things. Take time to notice and appreciate them. I loved the service, the great job that was done, and how I feel walking barefoot every day in my home. Bookmark this one. Spring cleaning = clean winter off your floors to welcome the fresh newness of Spring! read more

New Era Carpet Cleaning Services is great! We have used their quality services for the past 5-years including carpet cleaning, throw rug cleaning, full house airduct cleaning, tile/grouted floor refresh and even water removal and rug cleaning in our car after leaking windows flooded the interior. The owner, Derald, is always professional and friendly in his communications, thorough in his description of work to be performed, clear about pricing, and ensures clarity and expectations before starting the job. He and his team do outstanding work and we have always been very pleased with the results. Derald is also very respectful of our home and always provides thoughtful suggestions about ongoing carpet maintenance. The cleaning price is right and our carpets always look like new! Thanks again for the great cleaning service this week Derald! read more