One hour labor to diagnose and then tighten a bolt that another shop had twice missed. Very happy…read morewith the service and competence, I'll be coming back.

Wish I could give zero stars. Waste of time and money. After charging me $115 for a simple…read morediagnosis of a failed A/C compressor, they proceeded to tell me that in order for the warranty to be valid on a new compressor, they would also have to replace the condenser and a bunch of other parts which were not broken, all for a total of over $1900. I never heard of such a requirement for a "warranty". I asked them for other choices, such as replacing the compressor only and forget the warranty, or install a second-hand compressor. I also asked if the $115 diagnostic charge would be applied as a credit on the final bill. I don't think that was well received. The attendant said she would have to ask the mechanic and get back to me. She never called me back. I guess they figured I was not going to be a pushover customer, so they decided to run with my $115. Meanwhile I got a dealer quote to replace the compressor with an EOM part and warranty for $1300. A mechanic friend of mine advised that I go with the dealer, since private shops often use overpriced after market parts anyway. I never found an auto repair shop that charges more than a dealer, but this is it. THESE PEOPLE ARE CROOKS.

I've been a customer of Darlings for the past 18+ years. Have bought multiple cars from Darlings…read moreduring that time. I started with Jeeps at the Ellsworth branch and in 2017 leased a new Ford Escape Titanium for my wife. We absolutely love this car and its many safety and comfort features. Every time I was purchasing a vehicle through either the Ellsworth or Bangor branch, I've had nothing but excellent service. Whether it was the sales people, the management, or the people out back doing the paperwork, it's has always been a great experience. I've had our major service work done at Darlings as well. At both the Ellsworth and Bangor branches, I've been well taken care of with excellent service in a courteous and timely manner. Thank you to the entire Darlings Team!

I brought my vehicle in for a recall repair. I was called and told thst the 3rd brake light was out…read moreand could they fix it. I said yes. When I picked it up the vehicle the light had not been fixed because they did not have the part. I was still charged $200 when the recall repair was free. I called to complain and was told that when the part arrives it would cost me at least $400 for the repair. This is ridiculous and I will not be going there for this repair or any other service ever again. I should have been told that it would cost $200 just to check the cause of the outage and I would have refused to have it done.

A Confusing Experience at Quirk Hyundai while shopping for an electric vehicle…read more I was ready to make the leap to EV and the Ioniq 5 was my top contender. Upon arrival, at Quirk I was greeted by one member of the sales team (let's call this person Salesperson #1), and we began discussing my needs. Partway through, Salesperson #1 had to assist another customer and handed me off to a second team member. No issue there--we test-drove the car, and I liked it. Later, I reached out to Salesperson #2 to schedule a test drive of a different trim. They were out that day but let me know the sales manager, Dave, would assist. When I arrived, Dave redirected me back to Salesperson #1, who remained helpful and accommodating. However, the EV I had requested to test-drive had no charge, despite my advance notice. I waited while it was charged, and once we were on the road, I was even more convinced the Ioniq 5 was the right vehicle for me. At this point, I had narrowed my options to the Kia EV6 and the Hyundai Ioniq 5. The two models differed in standard features across trim levels. The mid-tier EV6 included key safety features I wanted, while those same features required stepping up to the top trim in the Ioniq 5. I preferred the Hyundai and shared this openly with Salesperson #2, along with the pricing I had from Kia. I wasn't expecting a price match, but I did ask for the best lease numbers possible. What I received was higher than Kia's offer but still acceptable. I also asked if they could match the Kia offer on my current vehicle's trade-in value. After ongoing discussions with Salesperson #2, I let them know I was coming back to town to test-drive both vehicles again and make my final decision that day. Though Salesperson #2 had the day off, they assured me that someone would be ready to assist. When I arrived, I was greeted by Salesperson #3, who explained that the assigned team member was unavailable and they were stepping in. Unfortunately, they didn't know where the fully charged Ioniq 5 Limited was and instead offered a different unit with only 23% charge. I was then asked what it would take to make the purchase that day. I reiterated that I was comparing two vehicles, that the dealership already had my numbers, and that I still needed an answer regarding my trade-in value. After test-driving both the Ioniq 5 and the EV6 again, I was ready to lease the Ioniq 5 Limited at the terms previously provided--if the trade-in offer was competitive. Upon returning, Salesperson #3 presented a lease quote for the SEL trim instead. This was surprising, as I had already explained to Salesperson #2 that the SEL lacked essential safety features, like blind spot cameras, and wasn't a viable option. It was evident that there had been little to no communication among the team. I was left with the impression that my research and preferences weren't being taken seriously. It was frustrating to be told, in effect, that I should settle for a less expensive car I had already ruled out. I certainly wondered if they would have made the same assumptions if my husband was the buyer. In the end, I walked away. I'm now a very happy customer of Darling's Kia, driving an EV6 that I love.

Almost 2 months ago, my husband and I were traveling in Maine. We drove to Maine from Southern…read moreIndiana on a last minute adventure. About 100 miles from home in our 2021 Palisade with 85k miles, we realized that we were past due for oil change. We decided to continue but noticed the car was sounding a little rough ( but no dash lights) by the time we got to Maine. We stopped by Quirk Hundai to inquire about an oil change but was told that the first available was the following week. Ray Knott offered to check our oil and was kind enough to top off the oil. We just want to say that we were very appreciate and impressed by the offer. We made it to Acadia and then back home with no issues. We truly appreciate the kindness showed to us. We know that Mr Knott could have left it at "Sorry, we are booked" but we feel that he did go above and beyond and we were able to enjoy the trip and feel better about the car. His courtesy and help were greatly appreciated.

We brought in our truck and cover for the back that we bought on the marketplace. Ricky did a lot…read moreof problem-solving because unknown to us, It didn't have all the parts. He got it on and it looks great and the price was very reasonable. I also found that the person that works in the office and answers the phone was extremely helpful. She has exemplary customer service skills.

My family and I came to Miles Motorsports after our 10-year-old car started breaking down due to…read morethe stress of a drive from New York to Maine. Ricky Miles (the business owner) did everything he could to make the stress of our broken-down car easier for us... he kept us in the loop about repairs needed and the codes being generated by our failing engine *and* helped us understand what we needed to do once we drove back to New York. He offered great service for a great price... so I highly recommend him if you need any repairs! Also, if you need to sit and wait around for a while, his shop is a *very* comfortable space. He even has free (good!) coffee and hot chocolate for everyone to enjoy, along with a checker-board, waiting area, and magazines. This is a good plus if you're stranded and need something to occupy your time besides fretting!

Down East Auto Body was recommended to me by a friend and by a reputable insurance company. They…read morewrote the estimate, arranged for a rental car, called me every couple days to let me know the progress of the repair and the detail people made my car shine! You'd never know my car was in an accident...and they guarantee the work!

Customer service was great, friendly people. But I'm not writing this review concerning that. I hit…read morea deer in a blizzard back in January, and I couldn't get my car into a body shop soon enough - the earliest appointment I could get was at Downeast Autobody. I filed my claim with GEICO, and at first my estimate was within the range of repairs. About a week later I received a phone call from this business notifying me that my estimate had gone up double the cost for repairs, which put it in range of a total loss. When I looked over the list of newly added repairs, a lot of the things had NOTHING to do with the damage caused by what I had listed on my claim. It felt like they just tacked on a bunch of extra BS to up the cost and declare it a total loss. I'm very, very upset about the loss of my car, as it was my only transportation. While this may not be their fault entirely, I can't help but feel that I was let down.

So to update my review; I had my car towed to my home, as per my agreement with Dave's. Having…read morespoken to the mechanic there at length, his estimate to my ears seemed like overkill on an old vehicle. However, a few things: firstly, it had been sitting around for 8 years without usage. Secondly, in that time the vehicle had aged to 25 years (doesn't seem that long to me!) and the parts just plain rusted out. When I saw the vehicle the gas tank looked in sorry shape and was badly rusted--clearly needing preplacement. The vehicle transporter said the same thing. That it wasn't worth any further investment in parts or reconditioning. It was simply too old and the frame didn't look good. I didn't appreciate this analysis because it never occurred to me that this was the situation; hats off again to Dave's mechanic--Ricki--who accurately gave me the bad news that I couldn't appreciate.

While cleaning out my old files, I came upon our receipt for Dave's from three years ago. Our…read moreexperience was significant enough that I thought I should make a review. In August 2015, we were traveling to a campsite on Mt Desert when my Sube's exhaust dropped off! That long stretch on Bangor road before Ellsworth. It was getting dark. Used USAA to get number for local tow. The driver from Dave's was out really darn fast, dropped my wife and daughter off at at nearby motel, drove out to the service location with the car and then gave me a lift back to the motel (admittedly, that was on her way back, but still it was a nice thing to do). Fast, friendly, fair priced - aces all around.

I came in for a car wash and The younger heavyset male who took my payment was pretty rude to me…read moreand makes me not even want to come here anymore. I was very polite and asked him not to spray the one part of my car so i wouldnt get water in it. To which he completely ignored me and didn't even respond. I know he heard me because he stood there and listened to me ask then just turned around. He then proceeded to not even spray any of my car at all and now its not even clean. For $17!!!??!? Wtf? Theres a brand new place down the street and its easy enough to just go there. And if I need tires I know where I wont be coming. It's only a car wash, so how hard is it to be kind and respectful and help someone get there moneys worth for an insanely expensive wash where my car isn't even clean at the end. Ridiculous

Brought my old car in because check engine light was on. I had taken it to an auto parts store to…read morecheck it out (on Harmon's recommendation-to save the $65 fee) and brought the diagnostic printout. Since I said I wanted to buy a new car in the near future, the gentleman at the desk went through the list and told me that the issues might not be that important and what to look out for and when to bring it back. He could not have been more helpful. I will certainly bring my car back when it needs servicing.

I needed all four tires for my truck. Swett's got me in within a few days with a good quote and…read morethe service was excellent, including the receptionist! They even gave me a ride to a nearby restaurant so I could get some lunch!

Traveling on I95 in a rain storm when all of a sudden we heard an awful thumping and flapping…read moresound. We pulled off onto Hogan Rd and into Swetts Tire and Auto Repair. They were booked solid, but still got me into a bay to have a look. The technician found a splash shield had come loose and fixed it in 15 minutes. We couldn't be happier with Swetts. Thank you so much!