Customer service is fantastic and selection of frames is amazing. The facility is always cleanread more

We are new to needing any kind of vision care so suffice it to say we had no idea what we were…read moredoing when we first went out seeking new glasses with our prescription in hand. Let's say our first experience was less than desirable so I took to Facebook to find something better - insert Ousley! I called yesterday morning to ask about the process since the day before didn't go well. Even on the phone I already knew Ousley should have been our first and only stop. They essentially held our hand from start to finish to help us find the perfect glasses for my daughter from shape to design and on. Even better is my daughter was lucky enough to have lenses ready in store so she got to walk out with her new glasses and she can see clearly for the first time in a long time. Ousley will be our go to from now on!!

Ok, this is going to be kind of long. I had a glowing review up but I hastily took it down because…read moreof frustration. My initial review stated what an excellent appointment I had, Doctor was wonderful, everyone was very nice. I got home and checked my receipt and thought the contacts were a wee bit overpriced. Got online to check costs and whoa, they were overpriced by more than half. Now, stay with me here, they accidently ordered, and charged me for, two years instead of the one year supply I ordered. Told me to bring them back and they would refund the overcharge. I took them back but the girl at the desk said she couldn't refund my credit card because the general manager wasn't there and she had to do it. Ok fine, I'll take the contacts and come back, will she be here tomorrow? Yes, she will. The next day was a Saturday so I called first to make sure she was there but she wasn't. When will she be back? Monday. Ok, fine. I couldn't come back until Thursday so I again, called first. Is the GM in today? Nope, she only works at that location Monday, Tuesday and Wednesday. Well dang, I wish they would have told me that. So, getting more irritated and thinking "myeyedoctor" will no longer be my eye doctor, I emailed a customer service office that was offered on their webpage, told my story and was prepared to wait the 5-7 days stated as their possible wait time for a response. Lo and behold I was called back within a few hours! A super, super nice customer service rep (initials JM-D) was BEYOND helpful and courteous, I mean this is the person you want on your team. She asked if I could take them back and she would refund my credit card on her end and that's exactly what was done. When I went back to the office to drop off the contacts everyone was pleasant. My point in this epic review is, "myeyedoctor" is STILL my eye doctor! The customer service rep was AWESOME, I've never even met her and I love her. She made the whole thing right in short order. If all businesses handled their customers the way she did, the world would be a better place. HIGHLY, highly recommend!

I moved near this optometry business and wanted to give it a try. The day of my appointment I…read morehappened to be coming from about an hour away and was running 5 minutes behind on the road. I called and asked if they could still take me, and the woman said they wouldn't take me if I was 10 minutes late so I rushed on the road and happened to get there on time. I then waited 40 minutes to be taken back, and the front desk lady apologized twice for them taking so long. I said that I was very frustrated because I busted my butt to get over here and told me I wouldn't be seen to then have my time wasted. The girl who took me back said sorry for the wait, and they "HAD" to take this walk in. Are you kidding me?! I said it was not okay and she didn't have anything to say except sorry. The doctor came in and had tested my eyesight by having me look at a reflection of letters that were posted on an LED screen. I was not keen on my eyes being tested by the quality of a mirror, and I really did not like how it was posted on a screen. We look at blue light and screens all day, we know it's bad for our eyes, yet my eyes are being tested via looking at blue light. Last, I didn't think the doctor cared about my eye condition. He just said to take these eye drops, and didn't educate me on any other treatments when I asked for more information and treatment options. (I know there are more treatment options because my previous eye doctor mentioned them to me). I won't be coming back here. It was a waste of my yearly exam from my insurance and I was not happy about paying that co pay with this horrible experience.

I just stopped in because my sunglasses lost a nosepiece. Got greeted and had my problem fixed with…read moreno charge. A great place to do business with. Mary, Colleyville resident

Very disappointed given the number of choices that there are in the area. I chose MyEyeDr…read moreGrapevine and booked an appointment online. I was later told that my appointment was double booked and that I needed to reschedule. I rescheduled over the phone after calling the Grapevine to another location. Glad I called the Southlake location to confirm because they did not have the reservation!! Not sure what is going on with their reservations, but first it was disappointing that the online reservations are not honored and second that my re-booked reservation was not honored either.

I know this review is long overdue, but honestly--that says more about the impact Dr. Brecheen has…read morehad on our lives than anything else. Even a year later, I still feel the need to say thank you. My son, from the very beginning, was intuitive and quick to comprehend--analytical, thoughtful, and eager to do his best. Starting in early elementary school, we began noticing a gap between what he *understood* and what he could *produce*. His comprehension was high, but his work was slow, and something just didn't add up. Like many parents, I assumed it might be focus, effort, or just something he would grow out of. I was referred to Dr. Brecheen by another mom who had gone through something very similar with her own daughter and recognized the same signs in my son. Dr. Brecheen was the first person to look deeper and ask the right questions. Through his testing, he identified underlying vision issues that were affecting how my son's eyes worked together--issues that a traditional eye exam would not catch and that many professionals in the school system don't even recognize as a diagnosable condition with a real, solvable path forward. Finally, we had a real answer. Not a label, not a guess--an actual, fixable problem. What meant just as much was the confidence Dr. Brecheen and his team had in the plan. From the very beginning, they didn't just give us answers--they gave us reassurance. His team shows up with genuine care, heart, and a shared commitment to each patient's success, and that support became exactly what we needed to stay consistent and trust the process. We committed to the vision therapy program, and over the course of about a year, everything began to change. What once took so much effort became natural. His speed improved, his confidence grew, and the frustration we used to face during homework simply disappeared. The results have been incredible. He's now thriving in all subjects and for the first time, truly enjoying reading. His teachers no longer question his pace or focus--in fact, he's now one of the first to finish. Watching that transformation as a parent is something I can't fully put into words. Dr. Brecheen doesn't just check your eyes--he changes the way your child experiences the world. I am beyond grateful for what he has done for my son and for our family. If you feel like something isn't adding up with your child's performance, even when they're clearly capable--this is the place to go.

Whether you are looking for a routine eye exam or in need of vision therapy you won't find a more…read morecaring, knowledgeable, and friendly optometrist than Dr. Brecheen. It's obvious that he truly loves what he does. I can't say enough good things about him and his staff. I started taking my son to see him years ago for regular eye exams and new glasses. Also, I thought he needed vision therapy. As it turns out, he did not but I did. I've been doing vision therapy for nearly 3 years with my therapist Cathy (most people wouldn't need to go that long but I'm a special case!) And, it has absolutely changed my life. Since I was an infant my world was flat - until now. I actually have depth perception which I always thought was impossible. The therapy can help adults as well as kids. And I'm living proof that its never too late. I wish I could give them 100 stars because 5 just isn't enough!

This was my first time going to Ogletree Eye Care and the first time going to an optician since…read moreretiring. I was very happy with the experience. The entire staff was friendly, knowledgeable, and helpful.

I've been going here for years. The staff is awesome- I'm always greeted as I walk in and the wait…read moretime is minimal. The techs have a great sense of humor! The doctors are very caring and thorough, and will explain the test results in terms that anyone could understand. Parking is limited onsite, but it's usually not a problem. The office is very clean- even the saltwater fish tank! They have an outstanding collection of frames, and will help to keep glasses selection within my budget.

The staff is so wonderful and Arshad was so patient & kind and took so much time with my visit…read more Can't say enough good about Arshad!

Vision Source Planet Eyeware is a very nice place. My $585 glasses broke and I looked all around…read moreFlower Mound to fix them. I originally bought them in Coppell, I went to them and they said, it would take a week to fix. I then went to America's Best in Flower Mound and they refused to fix the glasses. I walked into Vision Source and Heidi fixed my my glasses in 20 minutes. All is good.

Used a Groupon for this place and they treated my husband and me very well. We were able to get…read morecontacts and glasses exams for an exceptionally reasonable price. I was unable to use the $100 credit for a pair of glasses. Their price for glasses is pretty ridiculous since I (with a very basic prescription) would have had to pay an extra $100 to get their cheapest, ugliest pair. I went to zennioptical.com instead, and my prescription is perfect. As for the contacts, the issue I had was solved with a brand that works better with my dry eyes, and the doctor was very nice and accommodating. My husband asked way more questions than I did, and she answered every one clearly and in depth when necessary. I really love a doctor who does not get impatient when asked a lot of questions. We were not rushed at all, and they were patient with our 5 year old. The office is very nice and clean. My only complaint about the atmosphere was the constant hammering from the construction next door. Not their fault so no stars were taken for this.

Dr Bahama is amazing. I have been going here for years. They work well with teens starting out with…read morecontacts. They honor the warranty on your glasses should you need to use it. Great service.

They overcharge for everything! Greedy and money hungry! If you've paid $150 for a simple eye exam…read moreand they asked you to come in two days later to follow up that should not be an additional $150 charge!!! That is wrong!!!!

It was formerly Dr Tilson and now it Dr Shah now Dr Tilson was a little reserved on in store carry…read moreframes for men but would special order now Dr Shah is not afraid to step out box in the style I like and will still special order those just have to have frames and staff still top tier with service needs