Got my bracelet fixed here in less than 15 minutes! It was a simple fix, as one of the bracelet…read moreloop had a small opening. The lady in the glasses helped me out and she had red nails with flowers. Don't know her name but she was nice and service was quick despite it being Memorial Day. I can't believe I waited months to get it fixed when I could have went here. Thanks Thanh Tin!

I had a very disappointing experience with the customer service at this store. I called to ask…read moreabout today's price for 24K gold, and the employee told me it was $5,210 per 100gr . I simply asked if that price already included the labor fee, but instead of answering politely, she raised her voice and said, "I sell gold by the 100 gram . 100gr is $5,210. What do you want to buy?" I explained that I wanted to buy a plain 24K gold ring weighing 50gr . She then told me it would be $530 plus a $10 labor fee, for a total of $540/ 10gr What bothered me most was not the price, but the way she spoke to me. Her tone was extremely rude and aggressive, and it honestly felt like she was yelling at me through the phone. As a customer, I was only asking a simple question about the price before making a purchase. I have purchased gold from this store before, but after this experience, I will not be coming back. I really don't understand why a potential customer should be treated this way. Good customer service and basic respect are just as important as the products being sold.

At first, I didn't plan on writing a review. However, after looking at the diamond pendant setting…read moreI received, I felt I needed to share my experience and warn anyone considering custom jewelry at TD. I traded in an existing bracelet and ordered a new diamond along with a very simple four-prong pendant setting. The salesperson who assisted me took photos of the exact design I wanted and told me it would be ready in two weeks. I paid $800 for the setting alone, which is already quite expensive for such a simple design. When I finally picked up the pendant, the first thing I noticed was that the bail was completely different from what I had requested. They replaced it with another bail, but honestly, the replacement looked even worse than the first one. Did they really think I wouldn't notice? I went back and told them that the bail was unacceptable. At that point, I hadn't even noticed the defects on the setting itself. Below are photos of the pendant design I requested and the defective pendant I actually received. You can judge the quality and workmanship for yourself. To be honest, if a jeweler cannot properly complete a very simple four-prong setting for a 5.4 mm diamond, I don't think this is a place worth spending your money on. This was not a complicated custom design or a difficult project. I expected basic craftsmanship and attention to detail, but unfortunately, that was not my experience . There is another issue I experienced, but I prefer not to include it here. I just want to advise others to be very careful and thoroughly inspect any jewelry you purchase from this store.

I should have read the reviews before coming here to sell my jewelry, but I had two of my small…read morekids with me and needed one more quote. I come in and was a lady came out from the back and greeted me with a big smile. Inside they had a table in the middle with lollipops & water bottles. Another lady told my son he can have a lollipop. So I thought okay they are very polite here. Mind you I went to 4 other places and was comparing prices to sell my jewelry. I told her (lady in a baby blue shirt with her hair up on 3/30 @ 11:40am) that I wanted to sell my bracelet but wanted to see how much I would get first. She broke down 3 different possibilities how much it would be for 14k, 18k and 24k. I appreciated this because the other 4 places did not do this. She asked if I wanted to test it and I said yes. She places my jewelry in a dark gray/black box right behind her to detect the gold in the bracelet. While we were waiting for the results she turns to me asking me about my baby & smiling. After that was done she told me how much she would buy it and after finding out the quote I politely said oh okay thank you so much but it's okay I won't sell it. She asks me "you don't want to sell it?" I said "no I don't want to sell it but thank you." I put my hand out above the glass case and she tosses my jewelry in my hand and gives me the silent treatment and doesn't say anything. Her demeanor and body language totally changed. Not sure what that was about but all I can say if you plan on selling your jewelry, go anywhere else but here. Super rude especially doing that in front of my children!

I did not have a good experience coming here. I have been looking for Jade bangles since mine broke…read moreand walked in to check out there pieces. Walking in I already had a man give me the dirtiest look and watched me like I was going to steal something. That's very uncomfortable for me because I am a woman with my daughter and you're coming at me like that and judging me not even knowing anything about me. It really rubbed me the wrong way. That's not good customer service. You don't treat people like that. And nobody even cared to help me with any questions I had to stand around and look over to the people working there for help and they didn't even come right away 5 people had to apparently help 1 person but when I asked to look at the Jade bangles the lady replied we don't really have much what do you want to look at. As someone who's interested in jewelry pieces it's your job to display what you have so I know what I'm looking for. I was extremely disappointed and not going to come back here again.

BUYER BEWARE!!! I would give negative stars if I could. My family bought 3 jade pieces from this…read morestore and all 3 broke within the first few months. Pieces that we bought at other jewelers have not broken!!! One piece in particular was suppose to be Grade A but it shattered at multiple points with daily regular wear. We are sending the piece to get tested if it's truly the grade that they claim. Do not trust them!!! All they do is deny any fault even if you show up with all their defective products.

This gentleman KenTu is so kind and very knowledgeable! Absolutely no pressure…read moreAnd great merchandise!! I drove all the way from Concord from a recommendation !!

I was looking for a jade bangle and this mall has several jewelers next to each other but I got…read morereally great service from this store! All the other stores were kinda rude lol. I was looking for a bangle with some lavender and they had a great selection and they looked through most of their supply for what I want lol. They also gave me a great deal! Everyone was super friendly in this store and I'm definitely going to be making future purchases here :)

During my visit to this establishment to purchase a necklace for my nephew, I encountered a series…read moreof discriminatory practices. Despite my request for assistance, the staff persistently ignored my needs and was staring at us up and down. Furthermore, they repeatedly asserted that the price was excessively high. This store's conduct is unacceptable and constitutes discrimination.

Fiance bought my engagement ring & matching wedding band here. Co Ngoc is very knowledgeable and…read moreusually only carries the highest quality of jewelry. I personally didn't want a diamond for my engagement ring. I wanted a color stone. However, she didn't carry any morganites so she suggest this beautiful champagne diamond that has a beautiful tint of color depending on the lighting. Sometimes it's grey, pink, purple, yellow...I can't quite put my finger on it but I love it! The engagement ring & wedding band set was less than $5k. She did let me try on a beautiful 1c brilliant diamond (plain band), that thing was $15k. It was incredibly gorgeous but not for me ^_^

I want to thank the security guard (Adam) for being so kind, respectful, and professional. He…read moregreeted everyone with a positive attitude, treated people with respect, and made me feel welcome and safe. Great customer service and an excellent example of professionalism. Thank you for your outstanding work!

It's a good pawn shop to go to when you need a cash loan, and you can retrieve the gold/pawn items…read morewithin 4 months. Unfortunately, I could not make enough money to get my items back when I started working from home with the loan amount. The fee rate is high after the 4-month period. If you use the 10-days "grace" period after the due date it is even higher, and there is an extra big amount too as remote fee if you pay remotely, that is, by signing in to the account. You need to bring cash to get your items, as they do not accept checks or a debit card for loan repayment!!!!! Pawn wisely, and bring the items home within 4 months, and this a good option. I sold a gold chain last week, and they gave me a good price.

Amazing customer service. Family owned company. We will definitely make this our new Jeweler.read more

IMHO Needed a new…read morewatch battery. Every repair shop or jewelry store in Eastridge quoted $15 for a replacement battery...until I walked into Classic Diamonds & Jewelry. The young lady took a look at my Skagen watch and quoted $10. She said it would take 10-15 minutes. In reality, it was probably five minutes. I didn't get her name nor did I get a receipt. But what I got was exactly what I wanted; friendly service, a fair price, and a working watch!

We were referred to this jewelry store from a store that sold clothing specifically ao dai. My…read moresister was looking for jewelry for her wedding. The ladies greeted us as soon as we walked in. We told them who referred us and they said they were waiting for us in a friendly giggling tone. They had jewelry already picked out for us to look at which saved us a lot of time. My sister wanted to get earrings and a bracelet. She ended up only getting a bracelet only because the earrings weren't really her style. We spent about an hour in this store trying on jewelry. The ladies didn't pressure us a rudely manner. But in the end they did say get it if we loved it. The store was clean and there was a lot to try on. Every piece of jewelry was unique in its own way. We would definitely come back here.

The ladies here are the sweetest! They definitely do not pressure you to purchase anything at all…read more Super friendly and welcoming! They got a lot of great jewelry and I love it! They are so sweet and welcoming, gave a lot of feedback as well. I bought a few pieces and will definitely buy more!