Great company, they answer the phone promptly. They where on time for the inspection appt and the inspector was thorough and professional. They identified the issue, their price was affordable and they performed the work well. Super happy with these guys. read more

Perform termite inspection on my home for sale, marked up the whole house and recommend re-siding 90% of home at a cost of $5k. Had home reinspected by 2 other companies both with only minor repairs costing $600. Stay away just out for repair money! read more

I recently used American Exterminators for termite work during the sale of my home in Chino Hills. Kevin in the office was polite and helped me schedule my inspection and later, he was professional and knowledgeable when discussing the scope of the work that the inspector found. We scheduled the work to be done and everything went exactly as Kevin said. Employees that did the work were also polite, did a great job on the repairs, and left the area clean. I would highly recommend this company and I plan on using them again when I need to. read more

Just finished spraying the perimeter and garage for a bug problem we've been seeing. Gary was awesome - really knowledgeable, professional, and on-time. They gave me a call asking if they could come a little early - awesome communication! I won't know if the bugs are gone while I wait it out for a few weeks, but i'm hoping this does the trick. Thanks Gary! read more

We've been using American Exterminator for over 10 years and have always found them to be excellent. Today we noticed a few ants in our kitchen, I called and the lady was very helpful. I explained we were leaving Friday on an extended trip and would like service.....I know they are very busy, but she said someone would be out early Thursday morning... Excellent customer service!! Friendly & professional, we highly recommend this company!! read more

Excellent service and super professional! All of their technicians are friendly, on time and knowledgeable. Recently signed up for the monthly service and couldn't be happier. I am extremely pleased with these guys and highly recommend. Thank you American Exterminator! Big big big thumbs up! read more

These guys were very professional. They were on time, and followed all the procedures very well. I did have a minor recall, and they were able to schedule another appointment. After the second time, its been 2 months and no more crickets. They are good guys. read more

Have been using American Exterminator since we moved to the area and am very happy with the service. No creepy crawlers in the house since we started with them. read more

Thank you for servicing our home. I was very pleased with the quick and professional service. Initially, I had a lot of questions and really appreciate that the customer service rep Ryan took the time to answer all of my questions. Will definitely use again! read more

This company is a complete rip off. It cost me $300 for six traps. There are two follow-ups that have to be done within 30 days. I was told that I have to do all the extra work as far as covering certain holes around my house. I thought that was part of the package. I do not recommend this company. I was told that the $75 inspection charge would be applied to the $300 which was not. I'm still entitled to one more visit but I'm getting too close for the deadline. . Complete rip rip off to the consumers. read more

Do not use this company. Crappy attitude by technician, who gave us a quote $4,000 higher than competitor and was a complete jerk. Owner Steve was no help, apologized & said he'd take care of the inspection fee- what a liar! He sent it to collections a year later. Appointment set at a specific time so I could meet tech there, and avoid him talking to the renters. It was Friday and he wanted to get back to Corona, so he decided to go early!! Hard to describe how rude this idiot was on the phone. I was doing the owner a favor by sharing how this tech was bad for business; I asked for nothing. Steve the Owner was full of garbage. 1 star is too much for these theives Steve's response is patently false. I have never been in realestate, was not going to have him meet my wife, nor was anything else about the response accurate. Unwillingness to own your screw ups is why people won't use a company's services. Good business people take accountability and make things right. read more

Great customer service. They are very professional and responsive. They explain their service and fees very well.

Our tech was polite, thorough, took his time, and got us the findings within 24 hours

So I have used many pest-control companies in the past but this one is special. Very attentive to my needs explain things thoroughly and very professional. I had Drywood termites in my window sill the inspector came out and did a thorough inspection found several other spots on the outside of my house. I was thinking it's going to be thousands of dollars, but it was very reasonable. Thank you so much American exterminators and a special thank you to Arthur The inspector that came out. I Highly recommend to use this company. read more

To make a long story short, if you want to be told "the only reason you're made is because I won't kiss your a--," when made aware of a problem, then this is the business you want. I've never had such an awful experience with any service provider in my life, and certainly have never been talked to the way he spoke with me. Unfortunately, I could not choose my exterminator because of our HOA, but you have a choice. I suppose if everything goes smoothly they would be okay, but the test of a good company is when things don't. I suggest you move on... read more

This is a GREAT company and I will use them in the future. Our service man Kyle was polite and answered all of our questions.

Excellent Service! They were knowledgeable and very professional. They rid us of a Springtail problem that we could not remedy on our own. Any bug that tries to cross their sprayed on barrier dies on the spot! Thank you so much for your excellent and courteous service! read more

Called this company up to see if they could beat an estimate from another company on some termite damage on the eaves of the house. They gave me a better deal so I went with them. They showed up on time and got right to work. They finished the job cleaned everything up and left. After they'd been gone about 10 minutes, I noticed some damage underneath one of the replaced eaves. I called up Steve and he sent them right back. They repaired the damage. Steve is pretty straight forward and to the point, so I see why somebody would think that he's rude. He's alright in my book. :) read more

NexGen Exterminating - Pest Control Near Me - Murrieta, California

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I had a great experience using American exterminators, called to get an appointment and they said they were getting a lot of calls similar to mine but made sure to take care of my problem quickly! Their service man was very nice and polite to me and went about his business quickly so I can continue my day and I haven't had a problem since! I recommend them to all my friends! Thanks guys! read more

I do not recommend this company. A good business should stand behind their warranty of work. We had our newly purchased home tented for termite by them. There was a one year warranty on our contract. Ten months later we had termites. When we called them, Sherry, a very impolite person answered the phone and was simply rude when we told her we have termites in less than a year. After several attempts, we were able to talk to Steve Young, the owner. He did not honor their contract either. We do not have the means to pursue them legally. We just decided to go with a different company. Please, do not support bad business practices. read more

All I will say is house was full of ants - ant spray, ant traps, vinegar & water, etc did nothing. On May 4, Lamar came and sprayed the house, and despite only a 30 day warranty, I literally, I mean literally haven't seen one ant inside my house to this day. Four months and one week and not one ant - need I say more? read more

Excellent work at a great price! With all these weather changes my home remains critter free! Thanks guys! Ryan in the office was very polite and helpful! Pleasant experience all the way around! read more

I have been using American Exterminator for several years and am very happy with their services. Prior to using American Exterminator, we had used Terminex which claimed that they had to service our home monthly. After several issues with bugs and calling Terminex who had an excuse every time why they couldn't serve us other than once a month contracted visit (despite their guarantee!), we switched to American Exterminator. Since switching to American Exterminator, we literally rarely have any live bugs in the house but do find dead ones! So whatever they are doing, is working! Furthermore, they come quarterly which saves us money and their service is actually very effective. On the rare occurrence when ants appear when it is really hot, we have called American Exterminator and they get someone out relatively quickly and fix the issue. Lastly, during their quarterly visits, there is no need for them to enter the house to do their work. This works out great for me because I don't have to be home when they come. However, on those occasions when I am home when they come to service my house, they always ring the bell first to let me know that they are there. On a couple of occasions when they had to change the date of service, they always call to inquire if it is acceptable to me. Honestly, I wouldn't have even known so I appreciate their honesty. I couldn't be happier with their service and highly recommend American Exterminator Company. They are professional, reliable, honest and organized. read more

Just moved in to our new place & thought I saw a mouse,called American Exterminator.They came in a timely manner & their tech did a very good job,placing traps & spraying for pests.After a little more than a month,even though the warrenty was expired,Steve the owner was nice enough to have the traps removed(No mice found) & resprayed again.I will use this company in the future,good customer service. read more

I also had a bad experience. I could not believe how RUDE Steve, the owner, was to me. Therefore, I cancelled upcoming work I had scheduled w/them. I assume the repair work they did was good, who knows, no one ever asked or even let me examine the work. Steve just yelled at me to pay him. I had paid the agreed upon 50% down payment. They finished the work in 1 day, I just arrived home from work and they were at my door asking for the balance due. I called Steve and said please don't cash the 2nd check today, I will transfer $ immediately, please wait till tmrw morning. He literally exploded and just started yelling at me and wouldn't shut up. I was shocked and dumbfounded. After he ranted and raved, I finally asked him; "do you accept credit cards", he replied "yes", why didn't he just offer that at beginning of our conversation. Again, he never asked if I was satisfied with the work. HORRIBLE customer service. read more