I like the food but the service when calling in for delivery has been awful and the staff handling the calls have been short and they don't seem to know their own menu. I asked for a certain salad that is on the menu and it took 3 people to get on the phone and still have no idea and tell me it must not be available anymore. The last order was two soups and two salads and it's been over an hour since my order was taken. The location is poorly managed and their staff needs training on how to answer the phone and politely take orders with customer service. It's too bad but it's the last time I'll be ordering from this establishment. read more

Ordered two pizzas for our lunch break at work and was told that it would take 30 minutes. After an hour went by, I called Nick's, where we were told that the pizza was now on its way because they had to facilitate a larger order instead. So, 80 minutes after ordering our food, it arrived. When I left the driver no tip, he told me, "I don't work for free." Horrendous service - I will never give them my money again. read more

I Have Been Eating Here For Years And Have a had Numerous Not So Great Experiences But The One I Had Today Has Topped Them All. . . . I Ordered Food Online It Took Over A Hour And 20 Min. . . When The Driver Came I Asked Why It Took So Long And When Did He Leave The Restaurant With My Delivery. It Was Like Pulling Teeth To Get A Answer. He Finally Replied He Left 10 Min Ago. . . I Then Opened My Food And It Was Ice Cold So I Called Nicks And Spoke To A So Called Manager. . He Called Me A Liar And Said The Food Was Not Cold And That It Was Sent Out 30 Min Ago. Yet The Driver Told Me 10 Min Ago. So... Who Is The Liar Lol. The Manager Was Extremely Rude And Un Professional. I Kept Asking To Have The Owner Call Me And He Kept Avoided To Answer Me As He Kept Calling Me A Liar And Insisting My Food Was Not Cold. Me Or Any Of My Family Or Friends Will Ever Eat At This Establishment Again.. The Worst Customer Service I Have Ever Experienced.. I Did Not Even Want To Give Them One Star Because They Don't Even Deserve That But It Will Not Let Me Give No Stars....... I Am Still Amazed And In Shock That A Manager Would Call There Customer That Has Been Eating There For Years A Liar To There Face Instead Of Correcting The Problem And Saying Sorry... A Total Disgrace. Please Do Not Eat At This Establishment They Do Not Care About There Customers At All..... read more

I had a baked haddock dinner here last night for less than $15 includiing a non-alcoholic drink. The meal included about 10ounces of perfectly cooked haddock (topped with crumbs that were browned but not scorched) with two side dishes. I selected the rice and tossed salad for sides. The food arrived quickly along with the food for the other three people who were dining with me. One of my friends had a fried clam dinner with french fries and onion rings that she loved too. It's easy to get to from Boston via the Teddy Tunnel with parking close to the entrance. We will be back. read more

Nicks has all around good food, the clam chowder is the best, better than the Porthole, better than Mt. Vernon, Its wonderful. mmmmmmmmmmmmm good! read more

Nick's Steak and Cheese is the standard by which I judge all other Steak and Cheese / Cheesesteaks by. I've been enjoying them since around 1983 or so because that's where my Dad and his employees went for lunch a few times a week. Their other food is good as well, but I go to Nicks for the subs and the buffalo wings (yum!). Pizza is okay.. nothing special but good value. There are better choices for just pizza, but Nicks usually wins my order due to the overall choices/quality. Buffalo Wings.. yum. The move to the old Micky Dee's building was great. It's amazing the crowd that they pull in there nightly. The McD's drivethru window is one of those "why didn't anyone else ever think of this" ideas. It's SUPER to be on the way home in the car, call ahead about 15 minutes out, and pick up dinner on the way home, all without leaving the car! I'm not a fan of noise while eating (super understatement). I'm never going to eat-in here. The noise is incredible at times. Right after school lets out it's darn near implausible. If noise doesn't bother you, then this place is full of life (and teenaged drama). Between the fast delivery and drive thru pickup window there's no need to eat in anyhow. The thing to remember about ordering here is that they are BUSY BUSY BOYS and GIRLS and you will need to confirm your order or risk them screwing it up. They're all highschoolish girls usually with a line 5 deep on the other side of the counter (all of whom are screaming at each other.. cocktail party effect) They can be a bit brisk on the phone, but you're calling to place an order, not chitchat. When I order I say one thing at a time, and have them confirm it each item. I'll have a Small Steak Bomb. Ok, small Steak Fries. No, Small .. Steak .. BOMB! (I can hear highschool kids hollering at each other in the backround) Oh! Ok, Small Steak Bomb! Anything else? Yes, Small Curly Fries Small Curly Fries, Anything else? ... etc, etc read more

Food is great. I'm a regular. Any supporting function however such as counter girls and delivery boys are less than desirable. To call in an order my blood pressure usually raises 20 points and delivery boys normally forget at least the drink. If management could get the young careless staff to pay a little more attention a fifth star would emerge. read more

I've lived in Winthrop all my life and Nicks has been a part of it. They always had fast friendly service no matter how busy they were. Their food was great and a Winthrop mainstay. Now, it's a mess with sub par food and lousy service. The employees are surely and sarcastic to customers when they mess up orders or when orders aren't ready. I've been overcharged twice and the pizza on Monday specials has shrunk making it no longer special. The last time I got a steak and cheese is was a greedy mess and when I mentioned it I got attitude from the counter person. Three times I've had issues and brought it to their attention and in all three instances i got passive aggressive attitude. It's sad because Nicks used to be the best. Now they're barely okay and not worth the wait. I sincerely doubt I'll ever go there again. read more

Nick's Place is great in the stomach, and great on the wallet. This is the place to go when you're with a group, or alone, just looking for SOMETHING - anything (the menu is huge) to eat. The pizza is serious, calzones are filling, and you can't go wrong with their specials. It's a unique, friendly filled atmosphere where many locals seem to know one another. Go grab a slice; I doubt you'll be disappointed. read more

Very bad customers service. Terrible foods. Take forever for a delivery. This place is below zero star.

Order a sandwich, very unsatisfied and very disappointed. Sandwich was a mess like 5 year old made it. Called back to discuss issue with management, they did nothing and know absolutely nothing about customer service. Felt like I was talking to a 5 year old child, my place of work gives them a lot of business and they just lost it all. My advice to you DO NOT ORDER FROM NICK'S PLACE IN WINTHROP YOU WILL BE HIGHLY DISSAPOINTED. read more

This place doesnt even deserve any stars. I heard about the food spoiling not to long ago and it made me feel sick to my stomach knowing about all the times ive eaten in there. The cleanliness deserves a Zero, its absolutly filthy in there. Their employees are rude as rude can be. I had food delivered to my house and they made me wait forever and on top of that messed up my order and the driver they sent to my house wasnt pleasent either. I advise people to think about it before they decide they want to dig into their pockets and pay for over priced and nothing to write home about food read more

the food i'll give a 5 especially the calzones, the service i'll give a 1 if u call in you need a translator, if u order online with typed specific instructions they get it wrong. read more

Terrible! Italian sub was horrendous. Bread was old... No meat in sub.... For $8.00 should have more meat. No taste. Will never come again. Customer service is bad. Ambiance too loud( music and tvs all on) go elsewhere! read more

We got food poisoning from Nick's on 15August-baked haddock dinner and steak tips,Greek salad-sharp stomach pain,diarrhea,24 hrs of lethargy. The owner didn't give a satisfactory response to this,so I advised I would be contacting the Massachusetts Board of Health. He didn't seem to mind. read more

While this place is very well priced (meaning cheap food) they seem to always get my order wrong, every time and the food is just OKAY, at the very best. I like the drive-thru option and makes it kind of cool but they need to make there food more fresh and better and I would have scored it higher. read more

It's sad. Nick's used to be one of my favorite places to order. Ever since they moved, years ago, it's gone done hill. The large subs are the size of small subs now, smaller amounts of food are in the sandwiches, and their prices increased. Because it's a small town and they are in a great location, people continue to go there. It's like what most of these reviews have said, the management is rude and there's no customer service. As long as people continue to go there, it won't change. read more

Nicks is in an old converted McDonalds, it is a cross between a pizza place and a sit down restaurant, with a huge menu that you would never think of finding on a menu for a small pizza joint, such things as Lamb Shanks, a variety of steaks and other faire. The food here is consistent and not bad, the pizza is very well done and the Italian subs are quite enjoyable. I would recommend trying out this restaurant but suggest takeout, the food is more enjoyable at home then in the restaurant. I am giving the restaurant 3 stars based on the food, the atmosphere is nothing special at all and the service is worse. The counter help is usually always friendly, but the last time we ate in the restaurant the food was delivered to the table by a young woman that obviously did not like her job or was having the worst day of her life as the food was pretty much just thrown down on the table and she stormed away. The poor service here however does not reflect the quality of the food. read more

Two weeks ago I order a BLT Club sandwich from Nick's Place the food was great until I started eating my thin fries and saw a piece of long hair in my food and I threw it out and also I called back to talk to the manager to get my money back and he said next time you call back and order the same thing then you get your money back in my opinion I should not have to call back and order the same thing just to get my money back and he also said this to me all the workers wear hair nets and in my opinion he was lying to me because if his workers were wearing hair nets I won't have a piece of long hair in my food and the following day I called the Winthrop Health Department to put in a complaint about the long hair in my food from Nick's Place. read more

First off it took an hour and twenty minutes from the time I ordered me food until the time I got my order at my house. I live maybe a 5 minute ride away. We got a BLT sandwich and it had more mayo than anything else. The chicken kabob salad was horrible the chicken was beyond dry even my dog wouldn't eat it. The hamburger dinner was dry the fries were cold and the onion rings were horrible. The large roast beef was sopping in sauce and I asked for light sauce. Such an absolute waste of almost $50 plus tip if you value your hard earned money go somewhere else to enjoy your food because the prices are ridiculous for the quality you pay for. I just moved to Winthrop a couple months ago and this is the first and only time I will waste my money there! read more

I was staying over one night in Winthrop, MA and didn't know the area. I used Yelp to find a place that delivered. Nick's food was awesome! I ordered the gyro and it was fresh, full of meat and still hot when it got to me. read more

I ordered the chicken wings from Nicks.They were cold, under cooked and expensive.They charched me $16 + tax and delivery.This came out to$21.I asked the manger why but she kept giving me backtalk.Also on the menu it said 20 chicken wings.They only gave me ten.Over a dollar a chicken they charge.OUTRAGE.I will NEVER eat there again. read more

Great pizza, though greasy as hell, and fast delivery

I love Nick's. Of all the places that deliver to me in Revere, Nick's is probably my favorite. The salads are really good! I'm on a low carb diet so that's pretty much the only thing I can eat when I get takeout. And lets face it; takeout salads are not usually good. Well....they are at Nick's! The grilled chicken (any flavor) that they put on is so moist and almost shreddable. The dressings are all homemade and quite yummy. The wings are some of the best around too, because they aren't fatty and soggy. read more

Just moved to winthrop and don't have a kitchen because we are renovating. We've been relying on nick's several times a week for dinner. They quickly deliver and everything has been fresh and delicious. Love the spinach pie. Also, not sure what kind of dressing the serve with the salads, but it's freakin awesome! read more

My go to place for crowd pleasing takeout. First- no lie, they have the LARGEST STAFF I've ever seen. Think about it... an ARMY of people producing fast and delectable food. I'm in heaven. Second- portions are HUGE. Enough to share Nicks entree with friends. Finally- Food. Yum. We are downright spoiled to have a sub-shop like this. Nick's kabobs, calzones, roast beef sandwiches, salads, and hot and cold subs are to die for. I have a hard time making up my mind every time I go because everything is just that good. read more

This place is great! They are open late and their food is always good. I highly recommend the Buffalo Calzone.

My roommate and I order from Nick's pretty regularly. We almost always order delivery but have also picked up a few times. The food always arrives quickly and as ordered. It's just your standard pizza and subs, but the prices and the food are both pretty good. My one complaint is that the driver will sometimes call and just say he is outside rather than bringing the food to the door (we live on the first floor!) We'll continue to order from them:) read more

Delivery too a little while but as advertised (45-60min) so it wasn't a surprise anyway and the pizza was very good! I will order again.

I had to put up another review. Nick's is one of my favorite places. Super cool staff, awesome food, and dollar sliders!!! Seriously if you haven't been here yet your slacking. read more

This place mass produces garbage food. It USED to be great but now their quality has gone down the toilet. Roast beef was OK at best but the bun was stale and cheese wasn't even melted. They gave me plenty of fries... too bad they were cold. Their Fish is at a reasonable price but you get what you pay for, soggy, mediocre pieces of fish. Oh, and next time you're in there, save some money... The large sub is almost EXACTLY the same size as the small and Don't tip your cashier, the owner doesn't let them keep it... just throws it in with his earnings at the end of the day. read more

Oh my what a delight!! My son was directing a play nearby and we needed a place closeby before heading on to Nashua NH. My hubby and I had stopped in earlier for just a cup of coffee ( which the waitress made sure she fixed a fresh pot for me). I started to drool over the "Special Grill" lamb,chicken,beef and steak! At the time truly disappointed that we didn't have time to dine before the play. So when asked where to go after the play I HAD NO PROBLEM MAKING A CHOICE ! Nicks I said. Both the son and his girl agreed. Not one of us was disappointed. Quick friendly service Delicious worth the wait read more

Food is ok. They hardly ever get an order right. I just ordered chicken and broccoli and when it got delivered, there was no chicken.

Ive ordered from nicks for years. Some good experiences and some bad.great menu diversity,subs are good calzones are huge but heavy, and saturated in grease. anyways i placed an order online used abbreviations to specify my order.i waited 1 hr forty minutes,called them took another twenty minutes. after that food came cold and wrong. spoke with a manager he wanted to send new food no problem but at that point i just wanted my money back they came gave it back but seeing as it took hrs and the screwed up my order (and im a great tipper)and order frequently they could've made it right and said on the house I'm done with nicks.get the order right the first time and there wont be a problem,he said im sorry i didn't understand your abbreviations and my response i work in a restaurant and these are universal abbreviations. Why wouldn't you call if you were not sure he said i was too busy taking care of other customers. I said ok what am i? So thats that. If your going in for pickup your good delivery they tend to always screw something up. Which is fine if its made right but rarely ever is.the reasons im giving two stars and some of the food is good and reasonably priced.. The people are nice but delivery has always been horrible. They just lost a seven ur customers. Thanks nicks. Ive never been a whiny customers and took the past deliveries as is now IM starving and pissed off read more

I Waited 1 hour before I called to check on my order they said it just went out. Then I Waited another half hour before calling back and they said they never received a order by my number in the rudest way! That was my first and last time. I don't recommended place. Call woodys! read more

Great food, good staff,fun time! I challenge anyone to show me better food at any price!

Good food, decent portions. Love the lamb there. Delivery is always fast. Nothing was omg good, but after all, it is pretty much a sub shop so I'm not expecting gourmet meals. read more

I'd give 0 stars if I could. Let me start off by saying I worked in the food industry so I'm usually pretty easy going and understanding. I ordered my first meal of a haddock sandwich (delivery) and it came so over cooked I couldn't eat it. I spoke to the manager about it the following day and he said "the soda is on me" when I wanted to try the place again. Wow so generous (note the sarcasm). After bringing the issue to their attention I expected better. I ordered and 4 minutes later called back for honey mustard. I was told my food wouldn't be here for 30 minutes prior and then when I called back was told the driver had just left. So of course when my food got here my club sandwich was cold and sweet potato fries had been sitting so long they were cold and complete mush. If you like crappy service and cold mushy food then I say go for it. I will not be eating here again and advise you don't waste your money. They need better management that is for sure. read more

They always get our orders wrong. Never give us the right sauces for the salads and they always forget the beverages. The staff needs to pay attention to the details of the orders. Very frustrating when you don't get what you pay for. read more

OK, I finally give up. After the last 6 times I have finally realized that this place is incapable of providing decent service. I always order the same thing so you would think they would get it. First of all they are rude when they first pick up the phone. You have to scream for them to hear you and repeat your order at least 3 times. They still don't get it right. Also, what has happened to the food? The chicken wings were breaded and fried - greasy and gross. Again they did not bring the blue cheese dressing! I got Italian. No surprise. At least this time it wasn't chicken fingers. I guess I screamed loud enough into the phone this time. The pizza was ok this time. Last time it barely had anything on it. But, in this economy 1 out of an easy 2 is not good enough. Am going to look for a new place to order from. Tired to send a comment to Nicks on their web site but of course that is not working. read more