Although two years have passed since my last review and the purchase of my Audi SQ8, my love for…read moreAudi-and especially the incredible team at Audi Brooklyn-has only grown. Recently, my mom and I visited Audi Brooklyn once again, and just like every previous experience, we were treated like family from the moment we walked through the door. The General Manager, Adam, is simply awesome, funny, welcoming, and genuinely invested in making every customer feel comfortable and appreciated. It's rare to find leadership that creates such a positive atmosphere, and it truly sets the tone for the entire dealership. Our salesperson, Evan, was the best. He was patient, knowledgeable, and took the time to answer every question without ever making us feel rushed or pressured. His professionalism and kindness made the entire experience enjoyable. What really stood out was the level of care he showed in the little details. My transfer plates were dirty from my previous vehicle, and without being asked, Evan took it upon himself to hand wash them before putting them on my new SQ5. It was such a thoughtful gesture and perfectly reflects the pride he takes in his work and the exceptional customer service he provides. Diane was fantastic. She thoroughly explained every aspect of the financial process in a way that was easy to understand and completely transparent. She has a wonderful ability to make what can often feel overwhelming seem simple and stress-free, all while making you feel like part of the Audi family. Miguel was equally impressive. Miguel and Evan carefully walked me through all of the technology features of my new 2026 SQ5, helped connect everything, and ensured the Audi app was set up and functioning perfectly before I left. Their patience and expertise made the transition into my new vehicle seamless. I absolutely love my 2026 SQ5. The vehicle itself is INCREDIBLE, but what truly makes the experience special is the team behind it. Having such caring, knowledgeable, and professional people helping us every step of the way was the icing on the cake. This is now my third Audi, and each experience has reinforced why I continue to come back. The vehicles are OUTSTANDING, but the customer service at Audi Brooklyn is what keeps me loyal to the brand. Two years after my last review, I can confidently say that my appreciation for Audi and the Audi Brooklyn team has only grown stronger. They consistently deliver an experience that outperforms any other dealership that I have purchased from, including Mercedes, Range Rover, Jaguar, and Lexus and I cannot recommend them highly enough. Thank you again Audi Brooklyn!

I recently purchased a vehicle from Audi Brooklyn and had a very disappointing experience with…read moretheir financing process. To be fair, my salesperson Mark was professional and respectful throughout the process. However, my issue is with the finance side of the deal. I had already applied for a loan with Bank of America the morning before going to the dealership. Since I didn't receive a response in time, I proceeded with the purchase at the dealership. During financing, the manager, Ally, presented me with an interest rate of 6.99%. When I questioned the rate--especially given my credit score of around 820--I was told that the rate was set by the bank and that nothing could be done. The following Monday, I received my approval directly from Bank of America at 5.5%--a significantly lower rate, and notably from the same bank used through the dealership. This raises serious concerns about transparency. It appears the rate may have been marked up, and I was not given accurate information at the time of purchase. As a consumer, that feels misleading and unfair. I've attempted to contact the dealership to address this and potentially correct the financing terms, but I have not received a response. Buyers should be very cautious and ensure they secure their own financing ahead of time. Transparency matters, and unfortunately, that was lacking in my experience. I am currently escalating this with the lender and corporate because this situation does not seem right. I am currently escalating this with the lender and corporate because this situation does not seem right.

Great service, we get help, attention, knowledgeable information from sales person Leni Udler…read more thanks

AVOID THIS DEALER!! THEY ARE FULL OF S..T…read more 7 years later i traded in my vehicle to another brand purchased from this dealer, learnt that my car had a huge impact from front, they sold me as no accident. I hate dishonesty and poor salesmanship.

Had a great experience buying my car here. Josh helped us find the car we wanted, and after test…read moredriving several different models we were able to drive off the lot with our favorite an hour later. It was a very easy, low pressure process. A few weeks after the sale I needed to come back to get an updated title in order to register the car out of state (my fault, not theirs), and I worked with Tony. It was a very busy day and he went above and beyond to reprocess my paperwork so that I can register my car at my new address. It wasn't a quick fix for him, and even though he was very busy he took the time to help correct my error. Best of all, I love my 'new' car and got it at a great price. Highly recommend, will work with again.

Went to see a vehicle, the vehicle had holes in the exhaust and a leaking sunroof causing the…read morecarpet in the vehicle to be soaked the salesman told me it would be fixed and that he would call and update me, never called and i look at the posting and the vehicle was sold, you basically have to chase these people to get any updates they had another of the same vehicle but they didn't have a title for it, how are you listing vehicles for sale with no title?

First I'd like to shout out Joann from leasing she went above and beyond. She connected us with the…read moremost amazing car salesman louis who made sure we got exactly what we were looking for. He communicated with about everything there were no surprises.

WOW. from scheduling my appointment with Jessica and then calling back and speaking to Georgia,…read morethese two are some of the friendliest and nicest people I've had the pleasure of speaking to. They are warm and inviting and really make you feel like you matter! When I came in for my appointment I was warmly greeted by Jorge and also the Manager Marco. Jorge was pleasant and friendly and truly embodies the idea of customer service. Marco personally followed up with me since my part was on back order for months. He secured the hard to get item for me in a matter of days and took charge of the situation. 5 stars all across the board!

The best service ive had in a very long time. It's stressful enough having your car in am accident…read morebut ideal auto made the whole process painless. One simple phone call and they came to tow my car within 30mins. Then handled the whole ordeal with my insurance company from beginning to end. After the initial assessment with insurance, they even applied for supplemental reimbursement because the damage was underquoted. Once the assessment by insurance was done, they completed the work on my car within days. Joey was so pelasant to communicate with, she was extremely helpful and knowledgeable. Most importantly, job on the car was perfect. There's a whole side of my car that looks brand spankin new. Paint job was really remrkable. Top off with an oil change and car wash without charge. I am never going anywhere else for body work after this. I am so lucky I found them.

From the owner: Explore top deals at iDeal Auto Broker of Bay Ridge, Brooklyn, your premier destination for quality…read moreused cars and new car brokerage. Specializing in pre-owned vehicles, we offer a diverse inventory of used cars, trucks, and SUVs from leading brands like BMW, Mercedes-Benz, Lexus, Honda, and Toyota. Looking for new car deals? As expert car brokers, we provide exceptional lease deals and financing options, including no down payment for qualified buyers. Need car financing with bad credit? Our team excels in credit approval services, ensuring a smooth car buying experience. Plus, we offer convenient remote deliveries to anywhere in the United States (Upstate NY, CT, PA, NJ, etc.). Visit iDeal Auto Broker of Bay Ridge for your automotive needs.

I had an excellent experience with the Service Department at Lexus of Brooklyn, and I especially…read morewant to thank Michael, my Service Advisor, for his outstanding customer service. I purchased my Lexus here a year ago, and I had already scheduled my complimentary 12-month service for July 20. However, on July 13, I discovered that I had a flat tire, so I made an appointment for the following day, July 14, to have it repaired. When I arrived at the service center, I was told to wait by a certain door. I stood there for quite a while carrying two heavy bags, including my laptop, and there wasn't a desk or even a chair nearby. While I was waiting, Michael walked by and asked if he could help. I explained my flat tire, my upcoming 12-month service appointment, and that I also needed my New York State inspection. Michael immediately put me at ease. He told me not to worry and said he would take care of everything. He was professional, friendly, patient, and genuinely cared about making the process as easy and convenient as possible. Instead of having me come back multiple times, he arranged for my tire repair, my complimentary 12-month service, and my New York State inspection to all be completed together. He also arranged an Uber for me after I dropped off my car, which made everything much more convenient. The very next day, Michael called to let me know my car was ready. When I picked it up, he even reminded me that I could have my car washed after leaving, which was a thoughtful touch and made the experience even better. Thank you, Michael, for going above and beyond. Your professionalism, kindness, and exceptional customer service turned a stressful situation into a smooth and positive experience. I truly appreciate everything you did and highly recommend both Michael as a Service Advisor and the Service Department at Lexus of Brooklyn.

Though this place is big, but the service is disappointing. We were in the showroom for more than…read morehalf an hour, there was no one to help us. Staff were sitting and talking. But not helping the customer. When we asked if we can use the restroom, they said there's no water due to plumbing problem. Really?? It just showed the type of customer service they offered.

Scott is phenomenal! He loves his job and you can tell. He connects you with the features of the…read morecar that are most important to you or your lifestyle. He responds rapidly and has integrity. Grateful for such incredible and rapid service. Looking forward to returning there and working with him.

I am extremely surprised on how fast this guys are, 2 phone calls and 1 text and I had the car that…read moreI wanted in front of my door. I have to recognize that since my first phone call to Signature they treated me nice, then I got in contact with Vlad F he made things easy for me. He guided and suggested me according to my needs. Since the moment Vlad made the price budget the prices didn't change (like others they tell you a price and then for some reason changes) what he told me in the beginning is what I am paying, not a single penny more or one less. The team helped me to find the most competitive insurance and I am glad with the quote they provided, I am honest on this, some of my friends are changing insurance and others are getting rid of their existing leases to be able to work with Signature Auto. I was recommended to them by my friend and I am going to keep recommending to mines. Vlad I am glad I worked with you on this. Thank you and your team!

Was forced to take car wasn't affford tire coverage. Salesman got rude when I told him my issue.read more

5 stars to Joe lamboy. Let me tell youuu how much I hate…read moresales people and car dealerships... 10 out of 5 stars I hate sales.. but when I found mr joe lamboy pft let me tell you. This man knows exactly what he's talking about from car specs to car financing. He gets you the best value for your deal. Wasn't pushy but was real with the numbers. EXTREMELY TRANSPARENT in all aspects of the deal. I'm shopping around for a few vehicles for my Buisness and man... I'm at a 90% going back to sign with joe lamboy. You want a BMW you come to this dealership and ask for Joe Lamboy. If you have to wake a week so what you wait it it will be worth the wait. I recommend everyone to see joe and get the best value for your deal hands down!!!!

Ongoing Service Failures, Zero Accountability, and a Complete Lack of Urgency…read more We've now spent over $4,200 at BMW of Brooklyn, and not only is our 2015 X3 still not fixed, but we also can't even start it -- and no one at the dealership seems to care. Back in April, we brought the car in due to an oil leak. We paid over $3K for them to diagnose our issue and fix our oil leak. We also paid for detailing and weather mats -- neither of which were completed properly. The car came back dirty, the car seats were never removed for cleaning (which I previously verified with our service manager that they would remove car seats), the mats weren't installed, and someone else's paintbrush was left in the back. When we received our car we immediately noticed the oil was still leaking but trusted the dealership so we waited for about a week to see if we noticed any change. We then brought it back in May, and they kept it for nearly a month. They admitted they couldn't figure out what was wrong. We asked multiple times for a loaner -- no follow-up. Finally, in late June, we paid another $800 and got the car back. We drove it once before leaving town. When we returned on July 13, the car was completely dead. We tried jumping it -- no luck. Since then, we've called more than five times over the past four days, left multiple messages, and have been completely ignored. The only response we received was a single text from our service advisor, Raul Martinez, that read: "Hey Greg, I just listened to your voice message. It looks like the car needs to be brought in so we can figure out why the battery's dead. I'm not sure how the oil change and battery issue would be connected, but I do agree this should be escalated. I'll make sure management is aware of the situation, and if you decide to bring the car in, you're welcome to speak with her directly." This is not helpful. We've already brought the car in twice. We've spent thousands of dollars. The car is now completely unusable, and no one is showing any urgency or responsibility. We are a young family with a 1-year-old and a 4-year-old. We rely on this vehicle for basic transportation and medical appointments. We are now being forced to consider renting a car, which will further strain us financially -- after we just finished paying off this BMW. This isn't just about a broken car -- it's about broken trust. We've been patient, polite, and communicative. BMW of Brooklyn has not been. We are asking for immediate action, transparency, and accountability -- and we hope others read this and think carefully before putting their trust (or money) into this dealership.

I had a lovely experience shopping for a car here. I did not end up purchasing from them, but I…read morethought the sales staff was chill, and very accommodating.

1 Star I would…read morestrongly advise anyone considering Empire Nissan of Bay Ridge to think twice before doing business with this dealership. I canceled my Road Vantage contracts in November 2025 and was owed a refund totaling $2,044.73. According to the written cancellation confirmation I received from Road Vantage, the refunds were processed and sent to Empire Nissan of Bay Ridge on January 21, 2026, and the dealership cleared both payments on February 6, 2026. More than six months later, I am still waiting for my money. Throughout this process, I have dealt with Joel (salesperson), Dwayne (Finance Manager), and Reggie (General Manager). Instead of resolving the issue, I have been given excuse after excuse and constantly passed around without receiving a clear answer or my refund. Every time I follow up, I get the same runaround while the dealership continues to hold money that, according to the documentation, was already received and cleared. The email from Road Vantage clearly states that: Contract DAR03759044 refund: $858.73 Contract DAR03759046 refund: $1,186.00 Total refund owed: $2,044.73 Refunds were sent to the dealership on 1/21/2026 The dealership cleared both payments on 2/6/2026 Despite having written proof that the funds were received, Empire Nissan of Bay Ridge has still not paid me what I am owed. This is completely unacceptable and demonstrates a lack of professionalism, accountability, and respect for customers. If management truly cares about customer service, they should stop making excuses and finally release the refund that has been overdue for months. Until then, I cannot recommend this dealership to anyone. I have documentation and email evidence supporting everything stated in this review.