I hired John to help my sister learn to use the iPhone I bought her after she got so frustrated with the android phone she had before that she smashed it to pieces. He did a fantastic job, she is using it happily and even figured out herself how to do something he didn't teach her. This is amazing for a person who is very not-technical and had strongly resisted even getting a cellphone at all. He was kind and patient and focused all his attention on her without ever talking down to her. I can't recommend him highly enough. read more

I highly endorse John and the work he does. Great people skills to help explain to the layman how the technical things work so it makes sense, if you care to know, and I do. He was prompt and professional for our appointment. He did everything on my punch list including transferring and retiring one iMac to setting up another, optimizing my iPhone storage and privacy settings, updating MacBook, and wiping old hard drives to recycle...he does it all and knows his business. I would recommend him for any IT related issues. read more

John is a true problem solver and is always readily available to assist. He helped overhaul my work database and set up my new system seamlessly. He is a professional through and through and I would highly recommend him. He knows his stuff and is a wiz on a Mac and well versed on Apple products. read more

I've called upon No Problem Mac twice now and each time I've been very impressed by John and his expertise with all things Mac. He has helped me compare Apple products based on my work needs, set up new computers, transfer files from old to new machines, and troubleshoot various issues. John provides excellent service both on the phone and in person - he is honest, efficient, and practical. It has been fun to work with someone who clearly loves what he does - his enthusiasm for and knowledge of Apple products is genuine and true! read more

John was very helpful with the repair of my Mac. Gave added free advice and took the time to listen and explain in layman's terms. I would recommend him for repair as he is service-oriented, with good business acumen. Danny V read more

As an old timer IT and PC person, you need to have a special personality to work with old school tech users. I have a client who required a secondary support person who was well versed with Apple products and John filled the bill. The issue required patience and cooperation and a few hours. Together, we worked to get my client happily on the road to iPhone and Microsoft Outlook Nirvana. He is a great guy to work with and I highly recommend anyone contact him for an honest opinion of what he can and cannot do. He is old school in that regard and will recommend alternatives if he cannot fully resolve your Apple problems. I have already recommended John to others and will continue to contact him for my Apple product related issues. Thank you John. read more

I was looking to get set up on a new mac mini and called John to find out what would be involved. I told him I had a friend who had offered to help me but wasn't sure I could trust my friend's judgment and John gave me a free consult. He explained what he would do and why he would do it and also warned me about potential pitfalls of not having enough storage. He didn't try to rush me and kept answering my questions. He seemed really desiring to be of service and very experienced. In fact, after I spoke with my friend, I called John back as he was curious why this friend (another certified mac specialist) would give me certain instructions and John was generous with his perspective, sharing with me the pros and cons. He is also about $50 an hour less expensive then others I've looked at and gave me ideas about how to optimize his time and do things on my own so it wouldn't be a super costly endeavor. I feel much more aware of my choices and secure and am going to go the path my friend suggested and do it myself but I'll definitely call John if I run into any snags and will definitely call him for future set ups, especially to pay him back for sharing his time with me. read more

What excellent customer service! The owner was not able to help me with my request to fix my MAC charger, but took the time to give me a referral and directions to his competition. I am grateful and will definitely reach out for computer classes in the future. read more

John is the person to go to! As an Apple consultant, he is deeply knowledgeable about all things Mac. I have employed him for several years and during that time we have explored and resolved endless computer issues together. I like that when he is uncertain about something, he does the research necessary to find answers. John shows up on time and is pleasant to work with. As well, he is patient and easy to understand when explaining tech matters. It is with no doubt that I recommend John and his service. read more

I received very good service from John. He installed a new color laser printer in conjunction with my very old outdated operating system on my Mac and did a very good job. read more

John at No Problem Mac is so helpful and knowledgeable. He completely set me up with my new iPhone, updated my computers, and helped me with new functions, software, and technical issues. I am so appreciative of his expertise. Super responsive, easy to work with, and efficient. So glad I found No Problem Mac! Much appreciation. read more

Hardrive swap and ram installation. My computer runs like it got turbo charges now. He also picked up from my work and dropped off at my house. Service is unheard of!!! read more

If I could give 6 STARS I WOULD! He saved me from time and headaches! Due to CV19 he does his sesh via ZOOM. dont need to be anywhere, In line, wasting valuable time. He fixed my issue in an hour (malware) of course it varies what your issue will be. He was Honest and Professional . He is like your buddy you need that knows computers really well! You meed this guy on your speed dian man! For Reals! Highly Recommended!!! read more

Early on a Saturday morning I called this guy, told him my tech issues over the phone. He was easy to talk to, very informative and he gave me advice. No charge. If I can't figure out the issues myself I'll call him back and have him come over. I'd recommend you call him over anyone else in west Los Angeles or Santa Monica. read more

Have a 7 year old Mac that seemed like it was in pretty good shape but just started running really slow. John diagnosed the problem ( in addition to offering a heap of other tips) and when the problem required a new hard drive he recommended the right specs, called the authorized Apple repair facility and fair costs for it all. Mac is now fixed and saved what it would have cost for a new one ($2,000)! read more

If you need to have someone come to your home and help you sort out various and sundry "issues" you are having with your beloved Mac, you can't do better than "No Problem Mac". John, chief techs-pert/cyber-therapist, is low-key, relaxed, calm and non-threatening. He answers questions clearly. His approach to hard and soft-ware issues is swift, direct and intuitive. (He clearly knows his way around.) In addition to solving my problems with slow response times, irregular internet connections and unreliable applications, he also gave me some easy and cost-effective suggestions for boosting the overall performance of my Mac after he has left the premises. Oh, and he was able to locate a set of documents I thought I had lost forever! John's visits, much like those of Santa Claus, may rare occurrences, but always leave me content and are welcome. read more

This guy was fantastic! John was very professional, personable and thorough. I dont know much about computers, and he really took his time answering all of my questions. He helped develop a game plan to fixing my MAC issues. I completely trust in his knowledge, and will always use him in the future. read more

Long term customer. Arrives on time. Helps me with problems I have notated. Sweet man. Definitely recommend his service with Macs.

John is knowledgeable and tirelessly figures out the solution to the problem in an understandable, patient way! He also has a great sense of humor to make you chuckle while doing things are not fun to the non-techie JMG read more

John was super helpful and able to get on a call right away. After remotely identifying the issues, he was able to clearly recommend a few courses of action for me to take. Highly recommended for quick and efficient assistance! read more

Found John through Yelp and so glad I did! He was super prompt in getting back to me upon reaching out about my hard drive issue with my Macbook and quickly helped me figure out the problem in about in about 15 minutes. I appreciated him taking the time walking me through the steps and offering his recommendation on operating systems that would be beneficial to prolonging the current apps and software I have installed. As someone who now will have to work from home I needed my computer up and running ASAP and John was able to do that without charging ridiculous amounts. I can't recommend his service enough! read more

John was amazing!! He was able to guide me through steps to formulate some documents on my MacBook....I would highly recomment him.

I hate technology. I am also impatient. I don't want to know how the networked thingy on my iPad works. I don't want lessons on what buttons to press. I just want it to work. My wireless kept going out and it was driving me crazy. I called John, praying he'd come to the house, fix the problem and tell me as little as possible. We were up and running within an hour. Sanity restored. No tech talk. So I'm spreading the good word. Don't stay crazy. Give him a call. read more

Waoooooo. John was a great help. He help me so much today. I call him ready to go and drop my mac book pro. Because I was stuck trying to fix it my self. He ask me what was the problem listening and them walk me truth couple steps the maybe will help me. As easy as that I was missing one step in my repair, now my Mac work perfect. Thank you John. I'm so glad i find you today because I call you yesterday to another company I don't want to say their name but they want me to paid $125 for only check it. Next time I have a problem I'll bring any of my Mac device to you John. He is Honest, professional, and good person. read more

John is great! He fixed an issue with my Mac promptly and even gave me a couple quick tips for improved usage. He worked remotely on my computer and solved my issues. Great support, knowledgeable, and friendly. Highly recommend him if you're in need of fixing your laptop/computer! read more

30 years with computers and I NEVER had a keyboard decide to just do ALL CAPS! So, I was mystified. (miserable Apple large wired keyboard) Called John. Hmmm sounds like the keyboard. It was! All done. Thanks read more

Awesome guy. Just what I needed. Fixed my problem remotely with no fuss. I will use him again.

John has been my go-to Apple guy for at least 5 years. His level of intuition, care and concern is off-the charts. Recently, I decided to change gears regarding my business and was thinking it was going to be difficult explaining what I needed. To my pleasant surprise, he understood effortlessly and was able to provide the advice and installation support I needed in record time. His rates are very reasonable for his expertise. Once you start working with John, you will become addicted and will wonder how you were able to get by without him. read more

I was having issues with my iMac. The desktop was freezing often. My screen would be wonky when waking up from sleep and it was during the pandemic so I was cranky and wanted help fixing it. Even though we had to do a remote session, John was calm and extremely helpful. I'm in the midst of applying his suggestions which made sense and I'm quite sure will work. I wouldn't hesitate to contact John for future Mac help. read more

A Mac Savant! John was able to work with me via Zoom and be part of my video project. He was able to teach me how to go from an iPhoto Slideshow to a video with music .. and upload to a secure site so I could email it! Wonderful to work with- great teacher, excellent communication skills- the video is awesome! Thank you thank you read more

Thank you John Carroll at No Problem Mac! I am so grateful to you for your speedy response- even on the weekend! Thank you for calling me back even when you were out of town on a Saturday to help answer a really worrisome problem with my Mac email client, and thank you for calling me back asap on another weekend- even late on a Sunday so I didn't have to worry all night unti Monday morning. So appreciative to you once again! I highly recommend John Carroll at No Problem Mac for any and all Mac snafus, concerns, or problems. Thank you so much! read more

It's a great day when John comes along to save it! I don't believe there's anything he can't untangle. Plus, he has to deal with my multiple devices/issues (laptop, desktop, iPhone, music, & tons of photos) usually explained by me in a completely backwards & helpless way. Not only does he get right to what's required, but will patiently explain all that he's doing--if I request that--which I usually do since I want to at least pretend I'm not so clueless. He's smart, reliable, funny and really cares about getting everything solved--which he always has. Cannot recommend him enough. read more

I am always impressed with John's expertise and how he can make me feel at ease around technology that overwhelms me. He is extremely knowledgable and importantly, kind. He is also funny. And sometimes, when stressed, a little humor goes a long way. Highly recommend. read more

John was incredibly helpful when I called in a panic on a Sunday, thinking I'd leave a message and hear back in a day. He answered the call, he's friendly, listened carefully, asked the right questions, and came up with a solution I could handle myself. We're in the middle of a pandemic and everything was managed efficiently over the phone. Once this is over I will bring my iMac in for servicing. read more

Just got off the phone with John regarding a Mac issue. He was exceptionally cordial, patient and effective at helping me troubleshoot the problem within five minutes, completely free of charge. The world needs more folks like him. read more

John was absolutely great - he came recommended from a friend of mine and I got some time with him. He sorted out issues I was having with iCloud across multiple devices in no time at all. And he came to me! Big bonus. Would highly refer anyone to him. Thanks for the great work! read more

I´m indeed a fan of this guy, he is always with the latest information about Apple, congratulations!

I'm a dork....when asked what kind of computer I use...I say "grey" so the fact that John very patiently fixed all the "issues" that the genius bar guys left me with.....is a miracle. I'm spreading the news....Call him read more

John went above and beyond the call of duty to get my MacBook Pro squared away. And my mac situation was a raging dumpster fire when I called him. He was patient, thorough and good humored during the whole process. I would recommend this guy to friends and family alike. Seriously. I couldn't be happier with the service. read more

I love you, Apple. Love. But same-day Genius Bar appointments are rare, they run up to 45 minutes behind and can only spend 15 minutes w/ you. Plus, the store is packed and smells like feet. AppleCare usually tells me to re-install my OS. It's like going to the student health center, they're gonna tell you you're pregnant or you've got mono. A friend had a great experience with John, so I called. He was at my apartment in 40 minutes and had my problem solved in ten. No reinstall. I asked about other stuff and he worked that all out, too. Now my iPhone syncs perfectly with the computer, music, photos, address book, all good. He got me going on iCal, which I never would've used, totally keeps me on track. I've got six email accounts coming into mail, don't ask me how! John's funny & has a visual way of explaining things where they just make sense. Total value. I've bought two Apple One-On-One packages and only used a few sessions. Wish I'd put that $ toward time w/John. From now on, I will. He answers the phone whenever I call and he's saved me during more than one deadline panic. I've yet to hit a problem he couldn't fix. Definitely recommend. read more