BUYER BEWARE!!!! I bought a speed queen washer and dryer from this company ($4,500!) and they delivered defective machines. They both had a loud banging noise when in use and now the washer wont even turn on. I called to return them and the business owner said I have to go through speed queen to have it serviced. I do not want to service a new machine!! If I spend that much money, I expect the business to deliver me working products. I don't have time to deal with maintenance on a new machine. I have four kids and tons of laundry and this is the worst customer service I have ever experienced. Do not buy here!! So many one star reviews across platforms- wish I had read them before buying! B read more

Purchased a stove top and vent hood. Steven was my rep and I, already knew what I wanted to purchase, so gave him make and model number. Delivery and installation was prompt. Never was I pressured to buy one brand over another. Nino, the installer made the appointment directly with me and He and his crew arrived early! Installation was done in a timely manner, they also took my old stove top and vent hood without any issues. I'm very pleased with my new appliance, and with Steven (Nor West) and Nino! read more

DO NOT DO BUSINESS HERE!!! They only take your money and want no part in providing decent customer service, hiring honest and competent installers or ensuring products received are in working and new condition. I am shocked at the lack of customer service once we received our appliances. During installation, significant damage was done while installing vent hood and refrigerator. Let's be clear, Nor-West hired the installers to deliver and properly install appliances. Neither want to take responsibility for damage caused. In addition to full Dacor kitchen appliance package, we also purchased Fisher and Paykel dishwasher. This was purchased at a later date than other appliances and on a separate invoice (which we NEVER received at time of purchase). This dishwasher stopped working two weeks after installation and without invoice, you are not able to register appliance with Fisher and Paykel to fix under warranty. Fisher and Paykel was able to send someone to repair, but Nor-West received the appliance two years ago, so they definitely need invoice to prove our purchase date and cover under warranty. When we called to get invoice emailed, we got excuses like "our internet is out" "we sent it to your contractor multiple times". After explaining that indeed, they had not emailed the 2nd invoice, and having to get this message to man screaming at me, we finally received invoice and now may be able to get our BRAND-NEW appliance repaired (full replacement of main controller is needed). I also was lucky enough to get lecture from Nor-West about how electronics and appliance work and how sometimes they break (after using TWO WEEKS?!?!?!). Yeah, thanks. Something as simple as "Wow, that should not happen. Please let us know if you need anything additional information from us to assist in getting repairs with manufacturer", would have been a thousand times better than getting screamed at by terrible man who works there. We did not even mention that dishwasher has small dent in front or Fisher and Paykel noted installation error of main hose (yes, you guessed it, by installers engaged by Nor-West). Shame on me for not taking their reviews seriously. The lack of accountability and endless excuses are truly shocking. Just look at EVERY response to their poor reviews. Here is a tip: maybe take a little more time to focus on customer satisfaction instead of responding with a novel of excuses to almost every review. read more

Beyond happy to have worked with Austin at NorWest! He has been very insightful, knowledgeable, and communicative when I purchased my Dacor vent hood. From planning to install, he has been on top of it. Also very happy with John and his crew for the install. Truly experienced and will be using both for all my appliance and installation needs. Thanks again, Austin and John! read more

NOR-WEST Appliance - Appliances Near Me - Houston, Texas

Nor-West Appliance was easy to deal with and the owner Steve was great! He is very knowledgeable and does not try to pressure you into buying any particular model just to make a sale. I bought the Speed Queen washer and Dryer set there and had it delivered and setup. Everyone was professional from the own to the delivery folks. Have since made another purchase and brought that unit back to exchange for another one. They were more than willing to make the exchange. I will be buying more from them in the future! read more

Do not buy from this people, they are not honest and they just want your money without giving you the needed flexibility that you need when replacing appliances. Their prices are the same or higher than those found in other appliances store, and in reality many of the items can be bought directly from manufacturers or through Home Depot or Best buy that have a much better customer service team and you can finance the items easily. Plus you will have options, with this store you do not, unless they charge you more money, beside they are terribly rude and even threaten customers... I only went there because my contractor had them as a vendor, but if you like me get sent over there, do yourself a favor, go to other appliance store such Ferguson or FBS appliance or even Best Buy or Home Depot, you'll be saving yourself a lot of frustration, money and you will be able to actually get what you want if your project changes as they often do in remodels... read more

I highly recommend not buying anything from Norwest Appliances. My experience is as follows. Before our remodel, we had John Wood (sales rep for Norwest) to our house to review the project. They designed a tri-column panel-ready Dacor setup (two refrigerators with a freezer). They confirmed the space we needed. During the remodel, we ensured that the measurements they provided were correct. After the project, we installed our panel-ready doors, and we could not install the handle on the freezer because it was a safety hazard (pinch point) when the refrigerator door was opened. I asked Norwest to come to the project, which they did. They said they had never seen this before, and the sales rep (John Wood) said he needed to figure out what to do because this was the first tri-column he had sold. I asked Norwest to share their terms and conditions with me. They refused and then refused to take my calls and said I needed to speak with Dacor. After a few weeks, I finally had Dacor visit the project. They confirmed there is no issue with the product but with the installation. Dacor also shared with me an install guide that shows a spacer on tri-column is an option for panel ready, so you don't have this safety issue with a pinch point. So, Norwest designed and installed but did not inform us of the optional spacer for panel-ready appliances. After Dacor recommended Norwest take my phone call, they called me ignorant. They made outlandish claims about whether someone should tell you not to murder somebody. I said I'm not comparing an appliance install to murdering somebody. That is ridiculous. I recommend you find a dealer that will stand behind their product and its services. Norwest is only there to sell you products and walk away. After spending $80,000 with them, I'm stuck trying to fix the problem they designed and created. Since this issue, I've spoken with multiple builders and remodelers in Houston, and they all say the same thing. Don't buy anything from Norwest Appliances! read more

I live in the neighborhood, and I like to use local vendors, this company has had an item that I've ordered on back order for over three months, it's a dishwasher. I went to Lowe's and purchased one and had it installed, 45 days ago, at that time I called to say I wish to cancel my order and they want to charge me a restocking fee of $250. there's nothing to restock, it's January 27 and it is still not in they still have not acknowledged if it was ever shipped. they told me they're far too busy to call people to keep them up-to-date on the items I've ordered, I've called left many messages they never seem to call back. read more

Worst customer service. We waited 6 months for a refrigerator. They gave us about 6 dates of delivery. Once the date passed, no phone call. We called them each time. Then given a new date. After 6 months and another date, we were unhappy. They actually told us they don't call customers. And said that nobody does that. Really!! They don't have time for that. The owner and another sales clerk yelled at my husband instead of doing the right thing. Make your customers happy. We canceled our order and went elsewhere and was happy we did. Would recommend going anywhere else, just not here. read more

Really bad customer service. False promises of delivery. Not very knowledgeable about products. I tried to give a small company some business but was burned. Buyer beware with Nor-West. The prices are high, delivery fees are high, and service is nonexistant. After 6 months of runaround and dealing with bad attitudes at the store, I went to Home Depot and got the fridge I wanted, immediately, with good customer service, and a lower price. read more

Ordered all of my appliances for my remodel of my home. The contractor was dragging his feet on getting house finished. The company was great and very patient with me keeping my appliances in their warehouse while it was being done. No pressure and very friendly. read more

Shop elsewhere. We purchased a replacement oven and microwave. When we expressed our concerns about the fit we were told it would be trimmed out. Guess what it wasn't and of course to do that we have to go back and pay more for the kit and install. We paid in full with no mention of any additional charges ....guess what ...the installers had an additional charge. At least when I write a check to Lowe's, HD, Conns etc. I don't have additional surprises. read more

Nor - West Appliance is the worst customer service I have ever dealt with. We bought an outdoor gas grill. They delivered it and was installed the installer could not get the rotiisserie burnner to work. They said they would have to get a part for it and install it later. That night we turned the burnners on to grill and the grill would not get hot. We discovered the lid was not fitting correctly it appeared bent. Called to have a tech to look at it. They came and discovered and reported that is was bent. We want a replacement for the whole grill. It is brand new and we should have a total replacement not a fix. They just want the manufacture to fix it. This is not acceptable. We bought the grill from NOR-WEST not the manufacture. NOR-WEST is a total rip off and will be reported to the BBB. Do not purchace from these people they only take your money and will not back the products they sell. Tina W. 08/03/22 read more

We had a house fire and I purchased a stove, dishwasher and convection oven\microwave from Norwest. I purchased a commercial stove from John Wood at Norwest. He gave me a song and dance about standing behind their products and the service they provide and it was LIES. First, he provided the incorrect specs on the size of the stove to my contractor which resulted in quartzite countertops being cut too large. It was extremely expensive to repair. Second, though not their fault, a worker shattered the glass on the larger of the two ovens. I called to get a new door. They sent a repairman through their service out. I didn't ask for it to be free just fixed. The guy they sent, Jason, via Maple Distributing, put the door on incorrectly and broke the hinges inside and out. Norwest put me in touch with another repair company and they are the ones that informed me the hinges were broken and why. They called to let me know Maple Distributing will not allow them to fix the door. Norwest Appliance and their Distributor, Maple Distributing will not provide the information needed to get the door fixed. Do NOT use this store. They do not stand behind their products or their service. They are extremely rude, unkind and the worst folks I have dealt with. read more

Delivered non working $8k fridge NO RETURNS Call GE to register your product and then have them come out to service it was their advice. Calling my credit card to dispute the charge, then my attorney, then the BBB. Buyer beware! GE so far has been terrible, the owner has responded to my reviews on other sites saying he offered to call GE for me, I refused an inspection (both untrue) - there was no offer for even the most minimal help with this situation. The refrigerator doesn't cool. That was something we figured out about an hour after the delivery guys left. Now I am stuck with a giant expensive lemon refrigerator with absolute no help or customer service from the business I bought it from. Navigating GE customer service alone on this topic has not been easy or fun. I would think Norwest has a better way of negotiating the situation being a GE distributor. If the refrigerator would have been delivered in working condition, this would have been a good review. But in the event there is anything that goes wrong with your delivery or installation, you can read this and other reviews to see that this company is not going to help you out with anything and in fact will defensively respond to any criticism by deflecting the blame. Don't waste your money or time. Find a company with a better reputation and a shred of integrity. read more

We were in the market for an entire appliance package to renovate a Harvey home. We've been everywhere...Best Buy, Expressions, Sara Appliance, FBS, Home Depot, and Lowe's, not to mention online distributors. Nor-West was the place I felt the most comfortable with the sales staff. They carry the most reliable brands and have extensive knowledge. No pressure. I was surprised to see the other reviews because our experience has been excellent so far!! read more

Horrible company, and a horrible owner, Steve Barnes. My 83 yo mom ordered an oven in January. Still waiting for the oven. I understand the delays due to Covid, etc., but Mr. Barnes is so incredibly unhelpful. We have called GE directly; only to be told they have no record of my mother's order. We called Nor-West asking for their contact information to GE, and Mr. Barnes said he didn't have a contact number - that he had a rep, but he refused to give out that information (only wanted a company email address). Mr. Barnes made a bad situation 20 times worse by his utter lack of professionalism. Insult to injury, he refused to give my mother a full refund, stating he was "entitled" to a 5% "credit card fee" even though he admitted that he was paid in full through Synchrony. That 5% ($100) is 2-weeks worth of groceries for my elderly mother. Shame on you, Mr. Barnes! read more

I needed a replacement gas cooktop, so I checked out Nor-West, which has been around forever. Spoke to Stephen who was very knowledgeable and informative. He gave me a price and I checked with a few other stores & they were exactly the same price. I always try to support the small companies, so went back to Stephen & purchased the cooktop. He said that he would need to order it, and would take 7-10 days to get it in (the 2019 holidays were fast approaching). SIX (6) days later it was installed & working in my kitchen. The installer (jimmy) was top notch. Everything went perfectly. Will gladly use Nor-West next time! read more

DO NOT BUY FROM NORWEST! They have no customer service and told us to contact Electrolux. One french door swings open too wide and has been damaged by hitting the oven door. They have attempted to adjust twice. And now, they say it is not adjustable even though the owner's manual states that it is adjustable. Stephen Barnes, the owner, is not to be trusted. He told me to put foam on the oven door- so I just spent over $75,000 remodeling my kitchen and the only fix is an ugly piece of foam? What??? read more

By far the WORST business !! I bought a new $1200 dishwasher and he sold me the floor model. When it arrived with scratched on both handles I phones up Steven and he said that it was normal for some products to come from the manu like this AND with no manual in English only FRENCH !! BS !! After purchasing this model from Lowes THEY told me that all Fisher & paykel products come directly for the manufacturer and take 10 days AND i thought for once I would be thrilled to get a chance to business with a local family company NOT !! I took my business to Lowes read more

PLEASE READ PRIOR TO CONSIDERING NOR-WEST: THE NEGATIVE REVIEWS ARE TRUE!!!!!! My wife and I are at drywall stage of our new home on an acre lot in Spring with 500k-1mil homes being the norm. We are looking to utilize Thermador appliances and wanted to get at least 3 bids prior to spending 30K (I would think anyone spending this much on appliances would do the same). Went into Nor-West with the exact Thermador models we are looking to purchase. Salesman on crutches meet us and begin speaking with my wife. I mostly browsed about the junky looking place. Salesman asked about fridge door handles and took our paperwork to the back with the model numbers. In the meantime an older couple came in. Salesman was gone 10-15 mins and the older couple got frustrated and left because they were getting no help. My wife also told me that the salesman seemed rude. I shrugged it off and reminded her it was 15 mins to closing time and he was probably just ready to go. Finally, salesman comes back with prices written on a post-it. My wife asked if he could provide an actual written bid. At this point I was standing around the corner, but intently listening since she had perceived him as being rude earlier. The salesman told her that she would get one as soon as we purchased the appliances. I step around the corner and informed him that we are looking for prices prior to purchasing. This obviously agitated the salesman. He stated, "You either want to do business or NOT!" I told my wife we need to go, and the salesman said, "GO!" and handed my wife our paperwork back. I could not believe what I was hearing. I turned and asked if he owned the place, to which he stated "no". I informed him that he is a rude A$$-Hole as we walked out. Getting back in our truck, I was still in shock and asked my wife "Did that just REALLY happen?". In disbelief herself, she started looking through our paperwork and found the salesman had handed her some of Nor-West opened mailed. It was a Past Due notice from the US Dept of Commerce for Nor-West 2017 Annual Retail Trade Report. I actually went back inside and told him I am a nicer person and I bringing back his past due notice, and walked out. I do not understand how this guy works in sales, what was on his mind or why he acted this way. I also will NOT make any statements of slander or liable in an attempt to make sense of him, but I will state facts and let you decide whether to do business with Nor-West. Facts: 1. We did not drive in with a Mercedes or BMW 2. We were not dressed like snobs 3. My wife is African-American and I am Caucasian 4. I only saw that he had 1 crutch....maybe a previous customer had broken the 2nd crutch off in his A$$. This guy obviously has the complete trust of the owner, because all the negative reviews are responded as if they are lies. I guarantee you that the negative reviews about this salesman are TRUE! If Nor-West claims this did not happen, I took a picture of the mail I would be share. read more

We wanted to change out our old electric cooktop (which thanks to some household wiring issues was threatening to burn the house down) and upgrade to a larger gas cooktop. We found ourselves looking at many of the same units at all the usual major box stores, but thought we'd check out Nor-West while we were fairly close by. Glad we did! Stephen greeted us, and as soon as I said we were looking for a gas cooktop, he immediately pointed to a DCS and basically said "that one." He gave us all the specs on it, and it really sounded like that was the way to go. It was also very far from the most expensive! We ultimately decided to get the five-burner model, and it's beautiful. The installers also did a great job, including cutting the granite to accommodate it. read more

I ordered a Thermador range, vent hood and bosch oven/microwave combo from them. They saved me money, had very reasonable installation costs and were flexible with the installation as they worked with my countertop guys. read more

It was great service. They got me the exact Bosch appliance as needed for the price point that it was listed at. The only thing was they did not deliver and it would have cost me an extra around $100 to get it delivered. read more

Nor-west is great appliance company...we found everything we needed. Nor-west was the only place that we were able to find the French Door style refrigerator that I wanted that would fit in our custom kitchen. Though we have had a few problems with it through the years Steve the Owner of Nor-West was extremely helpful when we had to replace it due to a Freon leak. He has always stood behind his products. We love our Induction Stove top ...so safe around our grandchildren. Our Double Oven has been wonderful as I bake 2 and 3 times a week for our Synagogue as well as Children's Birthday Cakes. And last but not least our dishwasher is great. When I need another appliance I will definitely go back to Nor-west. Teri G. read more

This company sold my almost 90 year old grandma a 36 inch Verona Prestige convection oven/range over the phone (a special order) which they referred the brand to her to look up. She paid almost $3400 with installation and delivery, meanwhile a week later other vendors had it listed for $2600 with shipping and installation. She called them almost immediately to report that it was not working properly that it wouldn't heat all the way, even when we tried it to help her. They were of no help and referred her to customers care. I called today after she had to purchase another brand new range from another vendor, and the Manager told me that they do not know how to operate all the items they sell. Why are they selling items they don't know how to operate, and why did they make it clear that even after 30 seconds of placing the order it was non-refundable??? Do not purchase anything through this vendor if you have any questions they can't answer them, nor cancel or do any replacements (I am guessing poor other customers have had the same issue, this is why they are still on business)! We can't even sell this thing for $1500 for months now, it has been used 1 time! read more

Our old range finally gave in so I started looking for a new range (GE 6 burner). Sears appliance was close by and they could get the range we wanted. Sales person did not have any personality at all. We decided to wait two weeks for a Memorial day sale. We still needed a range hood though (had a microwave hood). My wife and I decided to take the drive out to Nor-West and we are so happy that we did. We had looked at a range hood, decided that we would get that. My wife suggested that while we were there to ask about the GE range we wanted. All of our questions were answered, they gave us a price that actually was better than what the Sears Memorial day sale would have been. We decided to by the range and the hood from Nor-West. Getting the range installed was another fantastic experience. With Sears I always had the crew of 2 - 4 people who did not usually speak English well and would just do an ok job. The people that installed the range hood and range were fantastic!. They knew what they were doing, showed us any special features and took their time to make sure it was done correctly. Simply put everyone that I dealt with was a knowledgeable person who cared about the customer experience. Ever wonder why the big box stores install everything so quickly? They have a 12 minute window (if I remember correctly from the washer being installed). Nor-West has a customer for life jts_houston read more

After repeated transactions with this dealer over many years, I can report the following. Merchandise selection: consistently several quality steps above that in the big-box stores -- i.e., no market-flooding Asian brands -- and several steps below the ultra-expensive brands. Shop appearance: Charm is one thing, shabby is another. Additions to the original building appear haphazard, floors are not level, carpet is old and wrinkled, lighting is awful, counters and work desks are cluttered. Sales staff/owner: Apparently knowledgeable and patient, but once the sale is made does not take care of the customer. Owner is accessible and returns calls promptly, but offers no help, extra-step service or even follow-up for shipping/delivery problems -- I have had to do tracking legwork myself. Has denied customer-reported problems with appliances, i.e. heating patterns in stoves. In sum: Good merchandise, but poor service. I am looking for another dealer. read more