It's hard to stand out as an above average store but this location did so Ashley was super personable and helpful definitely made the experience above average. She goes above and beyond to make sure the guest leave having a better day Marissa greeted us as soon as we walked in help us get what was needed and didn't make us feel rushed, even communicated that we can take our time which felt very welcoming and genuine read more

The music was so loud that it was difficult to think clearly or even browse the clothing. The store was also extremely busy, which made the shopping experience feel even more overwhelming. Several items I wanted to try on weren't available in my size. For such a large store, I expected better inventory. If my size tends to sell out because it's popular, it would make sense to stock more of it. That said, the staff were friendly and welcoming, which I appreciated. I don't think I will be back to this location. read more

I've had a pretty rough week, but my visit to this store yesterday completely turned things around. I've run into Harley a few times now, she's always so consistently kind and easy to talk to. Right before I left the store, Harley surprised me with such a thoughtful gesture that completely made my day. Her kindness truly lifted my mood and was exactly what I needed to turn my week around. Thank you for your warmth and positivity, Harley! It mattered more than you probably know. #LululemonEducator read more

This is one of my favorite Lululemon locations in SoCal. The parking can be tricky to find during busy hours which is any time after the store opening hours. The lines can be long and the foot traffic heavy but the wonderful customer service every person provides here makes up for it. No matter when I visit or how chaotic the store is, the merchandizing is always neatly done and nothing is out of place. The store has a nice organized layout and I have never struggled finding anything I needed. The fitting rooms are also clean and comfortable to try clothes on. Same goes with getting my gears hemmed. The turnaround times are seldom more than 2 days. Lastly, I recently really wanted a new Wunderpuff jacket but couldn't find it in the store. So an associate checked every single aisles and shelves including the back room to locate it. He used a special scanning wand to locate it, which was super cool!! Just the kind of customer service this location always offers. Looking forward to returning again in the future. read more

everyone here were so welcoming, friendly and willing to help. i was looking for just the basic black align pant in 25", the gal in the fitting rooms was helping me out, she checked in their inventory and said there should be one on the floor. she was determined to find the one on the floor amongst all the tights in the wall. we found it, it was clearly misplaced. come to find out there was like 100 in the back LOL, like why didnt i just get the one from the back?!? the helpfulness and determination was great tho.. lulu prices are competitive so yea its a pretty penny. they wash and hold up well. so imo, it is worth it. parking: there is parking avail and also the parking garage by target. read more

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This lululemon has the most helpful staff! I like to get everything online but lululemon offers free hemming on their products, so any pants that are too long for me get brought here. I had a pair of pants hemmed and unfortunately one leg was a bit too short. Harley helped me with my issue and was so kind and made sure I was satisfied with the solution. Thank you spectrum lulu! You guys are amazing! read more

Don't bother if you're a guy. Store was nearly empty save for employees. Was excited to look for stylish rain jacket. No one helped me, had to ask the cashier for help. Not in stock. My wife on the other hand was pestered with offers to help. read more

The manager and staff at this location are great! I had a yoga mat gifted to me that was paper thin and they helped me swap out to the thicker one. the store is also always clean and the layout great. read more

I came here on Fourth of July around 11:30am, and it wasn't too busy! We had our dog with us, and the store here actually had dog treats and gave one to our dog! I came in search of sports bra, and noticed they had a new legging size and style. One of the associates came over and explain the new differences and updates, and was so sweet! She helped me find some of the items I was looking for. I love the variety of sports bras and leggings they have in this store. It looks like they are still doing nurses discounts here, so if you're a nurse, I think you can get like 15-20% off! I ended up getting 2 sports bra, a pair of leggings, and 6 pairs of socks. Also, if you're on the shorter size like me, they have the buttery align leggings with a 23in inseam! I'd highly recommend. read more

If I could give more stars, I would! I've always appreciated the quality of both the clothing and the service at Lululemon. I went in yesterday hoping to find a black Define jacket in my size. While they didn't have it in stock, the staff went above and beyond to help me get it. They checked the system, searched around the store, and even checked other locations. When they found it at a different store, they placed the order for me on the spot. On top of that, every single employee was incredibly friendly -- not just to me, but also to my dog! I wish I had caught their names, because they genuinely made my day! read more

I usually do most of my Lululemon shopping online but I really needed an updated pair of leggings. Everyone I encountered at the store was very helpful and pleasant. The store was a little larger than the ones I had been to previously. They had a very large selection of choices. This location was at the Irvine spectrum mall. I was pleasantly surprised with the level of service I received. Would definitely recommend this location. read more

Rating based on my online order issue and how online customer service and store handled the problem. I ordered various bags online. All were fine except one m--still had the security tag on. I contacted customer service online and they were extremely apologetic about it. They asked that I go to a store in person to have it removed. They sent me a $25 giftcard for the inconvenience it caused since the item was a gift for a friend. When I went to the store, the rep removed the security plastic tag and was also apologetic about it. I told her it wasn't her fault. Super easy and painless. Overall, I had a good experience. The store was pretty busy, but they did have a good amount of staff on hand. I was dreading having to go and deal with this, but it wasn't too bad and the giftcard definitely made me less annoyed (lol). read more

I like to come here during the week bc weekends can get very busy and hard to look through thing and long wait to try on. The staff here are super friendly and helpful. I found something I like but the only one size fits me with some make up mark on and they helped me to order online. They are expansive and not everything is worth the price tags, so I suggest you to look at the materials and reviews online first and decided if it's what you want to spurge. read more

Tried to return an item I purchased online. The employee told me I can't return it because the tag was taken off. I told him I took it off because large always fits me and the problem was the fabric didn't stretch so I needed a second person to help take it off. He said "I don't care you can't return it". I told him you have pretty bad customer service for a place that charges this much for clothes. I also told him I had spent thousands of dollars at this store if he wants to check my account. He told me "I dont care and there's a lot of people that spend way more than you do". I was in complete shock at how this guy was talking to me so I asked him his name and he said I'm not giving you my name. I took his picture and walked out. He was clearly working sick because he was coughing the entire time read more

Wow, talk about service and how to work with a large amount of people in the store. I felt like a VIP, they all helped me find items I needed and best of all got me in a new outfit once I realized I bought the wrong size of dress and needed to get out of it asap. The arms length was too small, causing my circulation to be cut off. The clothes were really well priced after the holidays. Thank you all!! read more

lululemon - Women's Clothing Near Me - Irvine, California

I went to the spectrum lululemon after work because it would not be so busy and I needed to return a sweatshirt. I walked in the back street side no one greeted me lot of clothes hanging by the door. I walked to the middle of the store no associate around lots of clothes. I walked to cashier to return and asked where are the employees to help customers. I asked where the manager was . She was on her computer. Their were 2 employees talking to each other laughing no one helped the customers. Cashier lady was very nice . This is why the spectrum is always being robbed. No one watches who comes in back door . Easy for crime. You need to greet everyone that comes into the store smiling. Watch your clothes !!! I always buy on line first time in this I gave 5 stars because of the sweet cashier and was very nice Managers watch your merchandise read more

I write you this review with fiery infuriation that my Mary Poppins like normal persona is having difficulty recognizing myself. I feel I am a down to earth woman. Bragging, self inflation, or narcissism of all forms I find most often repugnant and point blank it makes me feel uncomfortable. HOWEVER. What I also know I am. Is a damn good Orthodontist. Which to CLARIFY for you lulu dear IS A DOCTOR. I followed all the rules and got healthcare eligibility verified on lululemon's website months ago. Fast forward last week I went to this location being that it's my trusty never fail me beloved Irvine Spectrum to buy a pair of leggings and a bra. At checkout, I went to log in to show the woman behind the counter my healthcare worker discount, to which she meanly replied, "are you a nurse?" No I replied. "Are you an EMT" No I replied. "Are you an MD?" Again I replied No. "Oh then you don't qualify because you're not a doctor, nurse or EMT". I politely replied, "But I am a doctor..I am a D.D.S., a dentist, a doctor of dental surgery" to which she had the audacity, the ignorance, and the lack of respect to look me in the face and say "Oh a dentist is not a doctor, so you don't qualify" My blood boils thinking about this experience which was bar none the absolute worst customer experience I have EVER had in my life. I don't need or give a crap about your 15% discount but what I DO deserve is respect. I went to 2 years of post-bacc, 4 years of dental school, and 2.5 years of residency, and saw patients throughout the pandemic before the vaccine was available. Educate yourself Lulu, dentists are doctors and you should be so lucky to have us as your clients. I for one however will be doing my yoga purchases elsewhere. Namaste. read more

lululemon - Women's Clothing Near Me - Irvine, California

I forgot to write this lulu a review even though I love it and think they have the best quality merchandise. There are so many knock offs but we all come back to our organic need for the best workout clothes at the mall!! I always check the sale rack first! :) read more

lululemon - It's so ugly - Women's Clothing Near Me - Irvine, California

Despite the challenging parking at the Spectrum, I love this location due to its size. They tend to have most sizes and products available. I also appreciate the size of their sale racks (note: almost everything Lululemon I own I have purchased on sale.) Also - this location is very conveniently located in the shopping center -- near Apple -- so if you're in a hurry, you can get in and out fairly quickly. Overall, I appreciate Lululemon's commitment to quality and its focus on developing product for specific activities. 2022: 117/100 read more

Unfortunately this store won't honor Lululemon return policy. We made online order and would like to return it with store credit since purchase was made over 30 days ago. The store manager refused to provide credit and insisted this is store policy. I asked for store manager's name to confirm return policy with Lululemon but she refused to provide it. read more

I rarely shop at Lululemon and as such, I needed to try on something before buying it at final sale. Luckily, there's a store at the Irvine Spectrum. I went to try it on and was helped by one of the associates into a fitting room. I tried 2 - 3 sizes and settled on one before putting back the items. I didn't buy anything in store but I found it to be clean and organized. The associate I interacted with was friendly. I didn't experience any rudeness from anyone. It was a weekday so I had gone after work, so it wasn't as busy as it might be on a weekend. I ended up purchasing my item online during their sale so I was happy I was able to try one sizes in the store. read more

lululemon - Women's Clothing Near Me - Irvine, California

Every employee I interacted with here is an absolute joy. Very helpful, patient, and jovial! I had one poor lady going back and forth several times and she never stopped smiling or got impatient. It wasn't until her 3rd trip to get me an item that I followed her and realized it was on the racks and I totally could have (and should have) gotten it myself! I felt bad for needlessly running her like that but was so surprised that she never told me to do it myself. THAT is what you call IMPECCABLE customer service! Even though they were extremely busy with the holiday rush on a weekend, each employee treated you with the utmost respect and kindness. The entire atmosphere was one of peace and happiness. Hands down the BEST holiday shopping experience I've ever had! Yelp only allows a maximum of 5 stars, but read this as 10 stars! I just might go back again today! read more

The worst customer service and quality is very cheap and cost a lot for no reason. I reached out to them to return leggings, as the leggings had a defect and they refused to exchange or return the item. Do not buy they cheaply made leggings. read more

Really great quality on their shirts, pants, shoes abd gears. Feels good on your skin, nice colors, perfect for workouts, yoga or just lounging. Highly recommended! read more

lululemon - Women's Clothing Near Me - Irvine, California

The people that work here are very friendly and helpful. I found two shirts on clearance that are the right fit and color for me. The beautiful girl Mason at the register had the most amazing personality and smile!! read more

UPDATE: Today I called the spectrum management office and the lululemon manager was either ignorant or bold faced lying to my face. The store does not have to allow dogs apart from service dogs. Completely the stores choice and my choice never to go back. I was shopping in the store and a woman was trying on jackets with her two dogs. She had the jackets on a bench and the salesperson helping her was perfectly fine with them jumping up on the clothes and clawing them. They were acting like they were at home, clawing their own blankets. Maybe she purchased one of them, but certainly not the other, some dirty surprise for an unsuspecting customer . The store culture is OK with that because I was told my complaint was not OK . I was told that it wasn't appropriate for me to complain about it because I stated that dogs are dirty, which is a fact . Will never come back. I went back in after and the manager said that they were going to damage the jacket and it wouldn't be sold but somehow I really don't believe that's going to happen. He also said the mall makes them accept dogs, which I also have a hard time believing, but I will call the spectrum management to find out. read more

Came here around 4pm on a weekday and there is a line with 3 people outside the door. We figured the store must be full so we will wait in line. We peek inside, there is hardly anyone inside, about 7 people including employees. There's way more people at the grocery store. Still, there is a line and they won't let people in. "We are at max capacity." They have a virtual waitlist QR code outside, so I scan to save my place in line. The link says there are 0 people waiting, so we try to enter but the worker in front still won't allow us to go in. 5 people leave the store, and she lets just 2 people in. There is one more girl waiting outside and the worker tells her "sorry you have to wait we are at max capacity." Okay, 5 people out, 2 in.. You have room to let 3 more people in. This worker CLEARLY failed math... Or maybe the mannequins count as people too?! Horrible customer service at this location. I'll go back to ordering online or going to Fashion Island. read more

lululemon - There's nobody in the store but they make you wait outside anyway. - Women's Clothing Near Me - Irvine, California

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Doing holiday shopping where parking and lines are a hassle, the manager working in the afternoon of Dec 23, 2024 lied through her teeth along with her goon at the register. Unfortunate that she still works there, she treats the store as if it is hers and makes up ridiculous excuses and policies that doesn't even exists after calling Lululemon customer service where I asked politely of their names so that I can report the issue, she just blatantly said it was against store policy. What a bunch of crap, she didn't want to be accountable for her lies. I didn't have a receipt and all I wanted was to exchange my unworn, unwashed and full store tags intact for something else that was twice the cost of my original purchase. I don't like to give out my phone number to be tracked so usually I give out a generic one. Because the purchase was not in one of my phone numbers, they gave me grief and continued the exchange with a smirk. Instead of honoring the original price of the purchase for the exchange, the goon at the register gave me a fraction of the amount. I asked why and he said that I should be thankful that he's even considering this for me, same thing was said to me by the manager. This lying manager has been the same one I dealt with before. This never happened to me at any other Lululemon store except the one at the Spectrum. She is not only rude, but talks down at me for whatever reason. She is toxic and I feel the discriminatory treatment towards me that is unwarranted does not belong anywhere, especially at this store where I had to endure several times now. The culture must change and she needs help in customer affairs and support. After I showed an email from corporate, she alertly gave me my exchange. She was condescending along with her goon, when they denied my request for a full priced exchange...sending me off and eyeballing me while saying "Happy Holidays" and "Have a Nice Day!" almost in unison. It's so sad these kind of people still exist and especially at a store supposedly serving customers in the holiday season. Shame on you! Hope you can sleep at night and look yourselves in the mirror lying like that. Glad my wife and I can see your entitled holiday spirit Scrooge! read more

We arrived at this newer location at the spectrum and was surprised to see a lengthy line, and on a hot day to boot. Understandable to some extent considering we're in the midst of a pandemic and they're limiting guests inside (which I appreciated.) I do wish they had an option for guests with Physical limitations to sit while waiting, but that's splitting hairs. After a 30 minute wait to shop we were allowed to enter and shop. Spent about 10 minutes shopping or so then went to social distanced line, where everyone was wearing masks as they should. When I got to the counter, I had a few items to return/ exchange. One item was an item I had purchased a while back and simply didn't like, the other was a defective product. Instead of offering solutions, I was immediately presented with a severe attitude. I've trained and taught customer experience for years, and specially the body language and psychology behind it. Even with a mask on, I felt an incredible amount of disdain and attitude. Mind you, I'm a customer whom spends money during a pandemic, and I've come to spend money while at risk. After attempting to "customer-educate" me, I informed her that I wasn't okay with dropping off defective products and waiting for them to get fixed and come back weeks later. In this level of product pricing, just make it happen-- the profit margins and your pay far outweigh trying to negotiate with a customer keeping you in business. I was disappointed because this is a nice (looking) store, and some of the people were friendly. I used to work for one of the board-members and he would likely be a tad disgusted with how I was treated but chose not to use that avenue -- as it would be too petty let's be real. Either way, I was saddened to have a bad experience with a company I've never had anything but good service at. She ultimately ended up doing the right thing, begrudgingly mind you. Manager, take notice and coach appropriately. I have plenty of friends who'd take that job and treat people kindly. read more

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The men's sell they have is a joke the entire store. Only one rack for men and all tops no pants no shoes very disappointed. I'm going to ALO to get my stuff. Don't waste your time. read more

They moved locations from an older smaller spot before. You can go online and make an appointment to come in and you can do person shopping to come in earlier like 9 am!! Friendly staff, good atmosphere, covid friendly. Love how much larger this location is. You can enter from 2 sides. Park near Apple or near h and m! read more

lululemon - Not open at 10! - Women's Clothing Near Me - Irvine, California

This is the closest lululemon to my parent's house so I decided to stop by with the family to pick up a few items. After heading to the register, I was met by a snooty ass cashier. I tried to use my military discount to purchase my wife some leggings & the cashier told me that I could only purchase men's items with my military discount. I told her I have purchased leggings for my s/o before using the discount and she kept insisting that it was a company wide policy that I could only purchase items for myself (i.e. men's clothing). She said that other locations may be giving me military discounts but that they would get in trouble for doing so. I've shopped at 4 or 5 different lululemon's across SoCal and Las Vegas & this is the first time I've been given this much trouble regarding military discount. After going back and forth for a few minutes, she finally honored the military discount. This encounter pissed me off enough that I took the time to look up the company's military discount policy and it states, "We offer 25% discount to North American military members, MILITARY SPOUSES, and active emergency first responders with valid military ID." Next time I come visit family in Orange County, I'm going to avoid this location... I'd rather drive out to the other 3 locations where i will receive better service. read more

lululemon - Women's Clothing Near Me - Irvine, California

I would like to commend the manager on duty yesterday evening, an elegant lady, who was very professional, and patient and finally helped me complete the exchange. What she did was to make me more convinced of the Lululemon brand and service. She is a great lady. God bless her for being so kind and considering the reasonable needs of customers. read more

I love this line for their modern structure, fit, quality and versatility. I like the store in Spectrum. Very friendly, helpful staff.

As someone who has ordered probably around $1k of lulu clothes online in the past 2 months, I made the mistake of accidentally putting my first scuba hoodie in the dryer once. It definitely shrunk and made the shape rather uneven, so I brought it in, in the hopes of getting an exchange (keep in mind I've ordered another scuba since and have taken better care of it, now knowing it's delicate wash/dry requirements). After asking though the cashier looked it over briefly, just said "it looks fine" and said they couldn't offer any sort of exchange. Really bummed considering how much I've spent on this company, was hoping they'd know I was only asking in good faith but guess not :( read more

My experience was above and beyond. Erin is the BEST representation of Lululemon. She answered all my questions, helped me find the right size and she made me feel like a friend and not just a customer. I haven't bought this brand in about 7 years and I will definitely be coming back. You ROCK ERIN! read more

lululemon - I bought a sports bra and their Align Jogger. - Women's Clothing Near Me - Irvine, California

This is by far one of the bigger lululemons I've been to by far! I've been to this location a handful of times, and I've had good experiences. The workers and cashiers were really friendly and approachable. Reading the other reviews, I guess I just got lucky when the visits I made to this store. The store is neat and clean overall with an open concept and wonderful natural lighting from the way the store is positioned with the sun. Any lululemon store is always a must when browsing through a mall! read more

Had a minor situation and JILL heard me out and ensured the best possible solution was presented.... I appreciate those who take the time to hear the customer...JILL you are amazing and thank you for the 10/10 service! District or Regional personnel PLEASE present a upper management position for Jill she is an asset to the company! read more

Apparently using the fitting room twice for 15 minutes each time with 5 items are signs of a potential thief for this brand. If they have the audacity to slam on the door and harrass customers while they're trying on clothes how further could they go to prevent loss prevention, I suppose my $500 purchase didn't authenticate my patronage. The whole team is condecending, unaccomdating and misbehaves. read more

I took back a shirt I bought in December that has a hole and the associate and manager would not honor the quality promise and said it wasn't a manufacturer defect. A hole in a six month old shirt is a manufacturer defect. Additionally, why did the associate and manager both ask me when I bought the shirt and if it had been in the last year? Once they both verified it had been in the last year the manager said to the associate, "it's up to you." He said, "I pointed out it isn't a manufacturer defect." Then the manager said, "Sorry, we can't help you." Terrible customer service and a HOLE is a manufacturer defect. Lulu changed their quality promise terms this year (to items under a year old) and now they won't even honor that. Bye, lululemon. You lost a customer. read more