This place is hit and miss -- I often leave empty handed. But those times when I do find something, it's great. You just have to go often and hunt. I've gotten a couple of suits here before and the tailor is fantastic. All of the employees are usually very helpful. However, I would recommend you skip checking out at the pop-up stations and go to the front of the store instead. The wait can be deceivingly short since there are usually only one or two people in line. However, the iPhone device they use to scan is SLOW. Once, I waited over 20 minutes to check out with only two people in front of me. It was frustrating to say the least. read more

Do not use Nordstrom Rack Online! I was initially very happy to see it online. I thought it would be exactly like my Nordstrom online account. To my utter disappointment, this is far from the truth. They are not set up to take your Nordstrom Notes. When I used my $50 gift card, it gave me an error message and after multiple error messages from their website, my purchase did not go through. It did not charge my credit card, however, it used up my gift card. I've had to call Nordstrom Rack customer service FOUR times. Some of the reps will give you very questionable responses and make you feel like you're the idiot for not knowing how to press a button to purchase online. It took two calls for them to realize that there is NO order number. And another two more calls to know when my $50 credit would be back on my gift card. First, the same ding dong customer service lady said it would take 24-48 hours. Well after 36 hours, NOTHING. When I called back, apparently the refund was requested but the new person said it would take five to seven days. Well it's been SIX days and it still has not been credited. HORRIBLE service. I don't recommend using their online store. read more

They keep opening new Nordstrom Racks all over Southern Cal; one in my neighborhood just recently. Yet I keep going back to the same South Coast store that started our association with the Rack years ago (we made visiting Rack outside LA/OC a travel ritual and have been to stores in NYC, Vegas, Austin, Denver, Oakland, Seattle and Portland since). Perhaps it's because we prefer the nice location, the bright interior environment, the helpful staff, and the merchandise display/variety of selections. A main reason for sure is that I can always count on JORGE (George), the tailor (who has been there all along), for his expert, accurate measurement/ workmanship, and friendly, professional suggestions on alterations read more

I had such a pleasure shopping with my daughter for her wedding we got so much help and finally found the necklace my daughter's been looking for Cindy was such a pleasure to work with and we also ended up getting earrings and a watch for my future in laws... almost said he only works jewelry she also helped us pick out some luggage for the honeymoon. Thank you Cindy you're a true blessing read more

Great selection, terrible management. The line is ridiculously long and SLOW. It's literally a workday during the afternoon, the place is dead, but the line is super long and not moving. Apparently they have "kiosks" or people floating around the store to ring you up if you have a credit card, but they don't tell you about it. They just let the line sit, everyone getting pissed off and waiting. Why have a cool feature like ringing up people on the floor if you don't even use it or advertise it?!?! Don't come here if you're in a hurry...EVER! You'll be here half the day waiting in line! read more

This place is always super busy. Sometimes shopping experience is not so great, because of long lines. I wonder if they would actually increase their sales if they provide better staffing of quit trying to slow down transactions with up sales, rewards, or some other nonsense. read more

I look forward to working in the OC because the office is close to the Rack. The OC Rack is by far the best in SoCal. Great deals on designer stuff. If you are into labels, this is the store for you. Can not wait to go to Nordies after work today! read more

This is my favorite store EVERRRRRRRRRRRRRRRR! My second is the Nordies Rack in Uptown Pasadena. I adore the shoe selection, the clothing selection, the homegoods, and the sharpest looking sunglasses and watches. The store is hugeeeee and you can look forever. Check out the bath towels and rugs and bathroom candles selection. Also while youre waiting in line you can browse through fragrances, cosmetics, hair care, "Biolage" of course..and jewelry in the spring collection all the coral and turqouise WOW! Makes me want to go back to BAJA....okay back to reality....its right across from the DSW-you know the one withthe secret back room with the red curtain I always wondered what was back there turns out that area is just where they put size 9 and 10 shoes..Hey Im proud to have a big foot so whats with the curtain? read more

Gotta say that Jessica Swaney in the shoe department was very helpful. She made shopping for shoes a very easy with her knowledge and demeanor. Defiantly ask for her if you happen to be shopping at this location. read more

Let's shop 'til u drop! Even though, it unorganized compare to the one @ the Block, but they have a huge selection of clothing & cosmetic & shoes. I always find something nice whenever i came here. It time consuming to find nice clothes in the mess but it worthwhile. As long as i got some brand name clothes @ affordable $$ am happy ^_* read more

This review is only because management did not provide instruction over their construction crew. My boyfriend and i went to watch a movie and kept hearing bangs from this store's construction crew. The theatre has already warned and came to an agreement upon a construction time that would take place AFTER movie times. Yet here we are. We arent the only ones feeling this way. The sad part is that the theatre is the department which will have to compensate for the mistakes of the Nordstrom rack company. Otherwise deals here are great. read more

If you're a swim suit enthusiast like myself, I'll let you in on a secret and tell you that this Nordstrom Rack carries vitamin A, Vix, luli fama, roxy, Hurley all for reasonable prices! Around $20-50 a piece and normally this stuff is $80-100+ per piece and you're paying for like a foot of fabric. This is a steal! read more

I came here for the first time yesterday. I found four pairs of super nice jeans and a cute Rebecca Minkoff crossbody bag that I'm in love with. That isn't even the best part though!!! When I went to checkout Christopher G. helped me and he was extremely friendly and also helped me save a ton of money and get points by getting a Nordstrom Card. I was super grateful he suggested that and I left a very happy customer! read more

Love this store! It is so great and the best employees! Sergio was sooooo helpful. I highly recommend this store and if you need any help ask for Sergio! read more

This is my place to shop! During holiday season you can get amazing items and up to 80%. It can get very crowded but because this location has some of the best designer's item. So if you have couple of hours I would definitely check it out. read more

lines can get kinda long and the prices can be questionable sometimes, but there are gems, and their denim selection is pretty decent. Designer names will fluctuate in every so often, for for a brand new pair of R&Rs or 7's you can get a pretty good price (beats waiting in line and the shoddy selection at sample sales). Never thought their shoes were that great, and their tees and shirts tend to be hit-or-miss. read more

Hit or miss with good finds but when you do find something, its awesome! they usually have a good selection of handbags and shoes. Im glad you can check out with random sales associates on the floor now because the lines can get pretty long on a weekend. But you can't beat steve madden shoes at a fraction of the retail price! read more

Let's start with I HATE shopping. My mother called and asked me to pick up a dress at this Location she put on hold for my sister. They live a few counties away so I reluctantly said yes. After a few more texts of squaring away how they were going to pay me back for this, a deal was struck and I was off to Nordstrom rack. I show up and see a line of easily 40 people and instantly regret my end of the deal. Because again I HATE shopping. I find the nearest green shirt I see that works there and his name is Dios. Thank god he was there. I tell him the 4 different names the dress could have been held under and he was off to the back to find it. He comes back out with the dress , it was under 2 of the 4 names. I thank him for his time and help. I start my walk of shame to the line of what is growing from its original 40 people to closer to 50 when I hear Dios save the day a second time... " are you paying with credit or debit?" I was in and out if the store in under 5 minutes and off to do anything else other than shopping. Because I HATE shopping. Thank you Nordstrom rack and thank you Dios for getting me out of my own definition of hell read more

The worse shoe section out of all the Rack stores I've ever been in. I wear larger sizes. There were sizes 7-18's in the size 16 section. And not that many 16's even thought the racks were full of other sizes. Attn. store manager- get it together. The clothing area was the same. All sizes were in the wrong area. Disappointing. read more

Amazing service. Daughter had a big test on Wednesday. So I grabbed a suit size four turns out she is a six. So I called and SAM, a gal, pulled the pants and jacket and blouse. I got them the next day. Guess what? She didn't even ask if I had a Nordstroms card or another card she just pulled the clothes for me during the Holiday Season and saved me from driving all over the place. Thank you SAM. Bye the way my daughter passed her exam... Way to go Nordstroms.Rack. Love that store read more

Go here! But only if you're in the mood to dig through the racks and be patient. If you come with that mindset, you won't be disappointed. My friend and I had amazing success here on Saturday when we each found beautiful dresses for upcoming weddings at a fraction of the prices we were looking at elsewhere. Plus, she was able to meet right then and there with the seamstress to get the garment altered. The staff in the fitting room do a great job keeping it neat and tidy. They were all pleasant and helpful too. Also, the staff at the checkout lines were very helpful and patient too. All in all, could not have been a more successful shopping day here. read more

It sucks! good choice of items to purchase but the shipping if you opt for shipping at your residence is the WORST, they use the least reliable shipping Co: On Trac. I bought on line two cute pair of shoes but unfortunately the parcel vanished without a trace since it was shipped with On Trac. I sent two customer complaints to Nordstrom and still waiting for an answer, where is my parcel. On Trac is telling me that it was delivered etc... No way, On Trac has a history to leave the parcel in front of apartment buildings: welcome to anyone who wants free goodies! The customer service at Nordstrom: two thumbs down, why two days after my complaints via your website, still no answer! not honest either Nordstrom, do not shop there! read more

I remember coming here the first time when I was a kid, and I thought, "wow what a big shopping store". As always, I go with mom as a kid, and once I get inside a store, I go my way to looking at my clothes. And I gotta say, that one time I came here, was definitely a world record of shopping. Walked around to see if anything catches my eyes, and nope ....15 seconds later, went looking for mom to tell her "I'm done". I've recently went back to go shopping and still the same thing. 15 seconds later, I'm done. But this time I've notice one other thing...the prices. So the prices, I was told this store was supposed to be basically like a outlet of Nordstrom.... My thought "Yeah right"... read more

The most incredible selection in shoes, variety of clothes for all occasions and affordable prices.

Never again that's all I have to say customer service was very bad and a lot of items were damaged

I love Nordstrom anything. I have to give the Rack only four stars because sometimes it's hard to find what you want and the policy is not the same as Nordstrom Store. The PJs I recently bought are so comfortable and affordable at the Rack. I get a lot of complements on them. read more

This review is directed to Nordstrom online customer service. I got a Nordstrom credit card because of all the "perks" promised. In early September, I took advantage of the free alterations. I was told it was not free, it had to be paid for then reimbursed with a note. Two phone calls and two months later, no reimbursement note. Nordstroms is supposably known for their excellent customer service. This is not rang true for me! read more

I like to shop Nordstoms rack a every so often, and the best Rack store I know of is the Costa Mesa store. That store has a designer line that the Laguna Hills store does not have, The people are good there too a little more savvy then the L.H. store. I'm a people person, to me the people are the biggest part of the experience. Its a great store if oyu are into digging, fun too read more

If you are ever in need of nice jeans come here! They have every brand nordstroms has but wayyyyyy cheaper my favorite jeans to get here are rock and republics. They also have great customer service there is always someone to help you. The only down side to this place is the long lines to pay read more

This store has a lot of good stuff and makes the time go by too fast. The lines can be long but they have a lot of friendly cashiers to help out. I buy a lot of stuff online and everytime I go return or exchange something they can easily pull up my details when I show them my email receipts. read more

I went to the Nordstrom rack today and found two Alice and Oliver dress. One is one size larger than the other so I just brought my size to check out. However, this one is more expensive than the other. After telling them the price difference, I was asked to find the other dress. I insisted that she should check the price in the system. The assistant still asked me to find the dress first before she would even check the price for me. What a rude service! I think the more expensive one is missing the discount tag and that is what happened. On the east coast, this could be price fraud to customer according to 93A. The service was horrible, too. Maybe the standards are just lower here. Gross!!!!!!! read more

I come here way too often then i would like to admit. I only come here for the shoes. They usually have limited edition and hard to find nike's and vans here. And in the winter i come here for boots or whenever i have to go to a dressy formal affair, i come here for nice dress shoes. I would give it a full 5. but the lines are always super long. Same goes for the Brea store. read more

I love coming to this location because is the most organized all of the time and also the best products, what I don't like is their customer service, they are not as nice as a in regular nordstrom, they are rude sometimes. read more

I have been in here several times and turned around and walked out. Too many people, the mess and the racks upon racks of stuff is too much for me. I do not like to waddle through clothes to find that one special thing. There just is no appeal to me however I am not sure what impelled me to walk in yesterday, but I did. I admit I had a different mind set and had the patience to sift through a few racks and they it was...an awesome black pair of well made pants with zippers. Well made and sexy. Hands down a great find. I walked around a bit and saw some other things I would have liked but I was so happy with the pants I jumped in the very long line and was ready to cash out. I do look forward to coming back on a day when they first open so I can walk around, try some goodies on and get in and out. They definitely have some good deals and yet some are not that great. You must know your prices. I now know my best strategy and will come back when I can avoids crowds and the shopper frenzy but I am glad I popped in. I scored! read more

They have way better stuff and more options than most other Racks! The line can be a bit long, so if you can, bring a friend or bf who is willing to wait in line while you round up your goods! read more

They charged me for the same shirt twice and then it was 3 mins after they closed so the guy at the door wouldn't let me in and made me count everything at the door to prove to him. Then they just wanted to give me a gift card instead of the money back. Finally the manager came and took my card and all this time I had to wait in front of the entrance outside the store. So rude! How dare they charge me twice for something then waste my time and don't even let me back in the store when I walked out 1 min ago! And what if I didn't catch it ? Just making extra money off of stuff. I am more upset because this entire time I was waiting OUTSIDE while they took my credit card inside to give me the money back. I've bought 12 things and spent 300 dollars and were treated like a criminal outside the door. Very disappointed read more

AMAZING!!! Absolute favorite Nordstrom Rack! Such a large variety yet so easy to find exactly what I need! Every time I go I receive the best service in helping to find everything I was looking for and more! Absolutely recommend going there for the best finds. read more

Use to be my favorite place to shop. Great deals etc. Unfortunately they don't have the same return policy as the big sister Nordies. Makes me not want to ice them anymore business. And the manager was pretty rude about it. Clearly the shoes I bough for my son have never been worn - price tag still on the shoes and a big fat NOPE. Very disappointed!! read more

What is the point of the express return station if it is not staffed? Went to return something & had a limited amount of time as I could only go on my lunch break but had to wait in the long regular check out line... station has been unstaffed other times as well. Also why does your system not store phone # and email making the staff enter it every time?! This is a waist of their time and mine to have to enter that information every time. read more

Come here when you can spend 2 hours of time and get ready to fight the crazed crowd looking for awesome deals. This place is a souped up TJ Maxx/Marshalls with a similar variety of items to those stores but a bit more of the designer brands. I went here today for the first time and picked up a really nice tie for 19.00 bucks that I have seen elsewhere for over 85.00! They have really nice shoes but they only put out one shoe of each so that you can't steal them (which is a great idea) but it also slows up the buying process and can tend to make a line at the shoe area. There is a LOT of stuff for women here and a decent amount of things for us guys. There are a ton of nice suits and a bunch of random shirts and pants. Check this place out you shouldn't be dissapointed if you like Marshall's or TJ Maxx you can expect a similar atmosphere but with a little more chaos from all the people elbowing their way around the aisles! I give it 5 stars for the great prices. There is a long line to check out but wait it out, it usually goes very fast. read more