NORMS Restaurant

Locally owned & operated

Family-owned & operated

Great brunch place. Definitely busy on the weekend. Order first. Be seated. Then served at…read moretable. Service from hostess to table was great; courteous and quick. Seating inside and outdoors under a shaded cover. Good amount of menu items, for veg and non-veg. Well marked on the menu. Best chilaquiles Rojas I have had in awhile. My friend enjoyed her chilaquiles verde. Best part was the white patch over tea.

Poached Kitchen came up on Yelp, and because so, we go!…read more Lovely outside patio, but we chose to sit inside at a table. My party of 4 ordered a smattering of things (coffees and breaky), and we loved each and every item. It doesn't have a casual feel, it's a restaurant setting. A little odd is that you have to order at the cashier and pay, then sit. If you have 6 or more, they'll take your order by a wait staff. Whatev. They have a great menu, and also, seasonal items that each sound delish. Yes. Go. Next.

Chilaquiles Rojos

See all

Flappy Jack's Pancake House

4.2(2.2k reviews)

1.9 mi

Ted and Veronica are great operators Excellent food, staff, and ambiance. Parking's not bad either…read more;p

Never disappointed and I've been going here for over 13 years! Their food and service is great…read more Huge portions for the price. Favorite breakfast item is Country Fried Steak, with eggs and hash browns that come with Pancakes. Always enough for two meals. Service is great and very hard working staff

Minority-owned & operated

See all

Orange Cafe Bistro

Had a wonderful breakfast at the Orange Café. Matt, the owner and our waiter Emilio were very nice…read moreand attentive and the food was delicious. One thing I didn't like was I asked for a side of hollandaise sauce and was charged $5. If I had known this before receiving the bill, I would not have ordered the side of hollandaise sauce.

The manager, Matt and his entire team offer a very family, friendly, and family oriented…read moreexperience. The food is outstanding, the servers are sincerely there to take care of your every need. Everyone in my family was completely pleased with their food and the overall experience and we will definitely be back!

The most forgettable Bloody Mary I've ever had. Didn't have any flavor.

See all

Madres Brunch

4.5(1.1k reviews)

4.1 mi

What is a legit brunch to you?…read more Something sweet Something savory Something special, like this Ensenada omelette full of seafood Some drinks, like a mimosa flight, to chill Some drinks to keep you awake for the day Something classic that comes with the protein you need, toast, and potatoes or hash browns Like my favorite steak and eggs plate And a classic American omelette And most importantly, Some beautiful vibes all over the spot, like Madres Brunch!! IG: socalhkfoodies

The restaurant has a cute atmosphere, and the service was friendly and attentive. I really wanted…read moreto love this place, but unfortunately, the food was disappointing. Overall, everything lacked flavor, although I will say the red salsa served with the chips was delicious. My friend ordered the avocado toast, but it was basically just a slice of bread with sliced avocado--no seasoning, condiments, or anything to make it stand out. The small garden salad was equally underwhelming, consisting of only romaine lettuce and cherry tomatoes with no dressing or even a drizzle of olive oil. I ordered the Eggs Benedict, but they were more like open-faced boiled eggs since the yolks were completely hard instead of runny. The café de olla had a nice flavor, but it was much sweeter than expected. I think it would be better if they served it unsweetened (or lightly sweetened) and let customers adjust the sugar to their own taste. I really wanted to enjoy this place because the ambiance is so charming, but the food just didn't live up to the experience.

Madres Chilaquiles (Birria Chilaquiles)

The Journey Pancake

See all

Pistachio Waffle

The Filling Station Cafe

Had brunch here on a Friday afternoon. Even if it was 90° it's still felt really nice with all the…read moreshade and the fans going on in the patio. Excellent service! The hostesses were very nice and sweet. Our server was quick, but the bus boys were extremely attentive!! I don't think I've ever had a meal come out as quick as it has here. My country fried steak was delicious, very big portion. And the blueberry pancake was bomb. All the other plates my kids had were very good too. My son's breakfast burrito was huge. I also had a dole whip mimosa and it was really good too! Perfect amount of champagne. Great place to have brunch in the Orange circle!

This was an amazing find in old town Orange near the circle. What was a gas station hence the name…read more (filling station og) is now a cool restaurant. Nicely decorated with nostalgic gas/car references. Only one bathroom and yes it is a combo. I would say 60% of thier tables are outside. Shaded by many overlapping umbrellas. Note sit outside on any good day and they are pet friendly. I had a delicious grilled eggplant and bell pepper sandwich. Very flavorful juicy and huge! My wife had a half tuna sandwich and chicken noodle soup. She said it was delightful! Waitstaff is attentive and quick. Definitely recommend the Filling Station.

See all

The Brunch Cafe

4.6(442 reviews)

3.6 mi

Came for brunch with my cousin and loved it! Friendly staff with a lot of open seating. Fresh…read moreingredients and a huge omelette with hash browns - my cousin had the breakfast burrito and loved the side salsa. Worship music and bible quote art on the walls, but very subtle and not overly done.

Delicious food! Great service and fresh ingredients…read more My family and I stopped by before heading to church for breakfast. We will definitely be back!

Seating area indoors

See all

Hazelnut latte

Snooze, an A.M. Eatery

4.3(2.5k reviews)

1.8 mi

Locally sourced ingredients

Gluten-free friendly

The restaurant was popular on Labor Day! We waited about 25 minutes, as the hostess predicted…read more Liked the refreshments while waiting! The cart outside had free coffee and cucumber water for people waiting. We had a Garden Harvest omelette, protein BLT bowl, and a Benny duo with smoked salmon and Bella Bella. And a pumpkin spice latte. Mostly great, but a lot of salt on the crusty part of the hash browns and on the salmon Benny.

Overall decent quality food…read more I went for breakfast date. It was my first time visiting. The staff were friendly and boy was it packed. My meal was french toast appetizers, Bella! Bella! Benny with a Orange Mimosa. The french toast was of the highest quality. They were sweet, fluffy, and flavorful. Nothing was too overwhelming. I chose the Bella Bella Benny, because I wanted something savory. The vinaigrette was a little too heavy handed for my liking. It overtook a lot of the other flavors that the Benedict had. Unfortunately, it relegated the other ingredients in the dish. The Mimosa was standard. It didn't taste like it was freshly squeezed but something I could've made at home. Store bought Orange Juice being a little heavy handed in the alcohol. It's not terrible, but don't expect it to WOW you. Overall, it was a quaint place, that has plenty of options. With the right staff and ambiance, it's a place I would go again to try another plate.

See all

Original Pancake House

4.4(3.5k reviews)

4.1 mi

If I could rate this place five stars I would. Clean , quick service , great food. Unfortunately ,…read morethe prices knock down a star for me here , but it is worth it- if you order correctly. I came in here two weeks ago to place a to- go order since the wait time was over an hour. Shoutout to the hostess Sophia who was amazing! Very knowledgeable on the menu , friendly , happy , quick , and made me want to come back to see if the other employees were just as awesome! She helped me from start to finish deciding what to order , while also seating other parties so quickly . She taught us that we can join the waitlist online and skip a wait , and brought our coffee for us while we waited for food. Amazing service ! The food was so great I knew I had to come back for dine -in. Joined on Yelp while we were still at home , then checked in when we arrived. Was quoted twenty five minutes , sat in under twenty! Our waitress was quick and attentive , even when it looked like the new tables just kept coming in! The employees here seem great , however the prices are steep. Weather that's worth it or not depends! Thanks for a fantastic breakfast , pancake house!

This place absolutely blew me away. I got pumpkin pancakes with a ground beef skillet. The pancakes…read morewere perfect - they weren't too thick and they had an extra dash of cinnamon sugar that added some complexity to the dish. Sometimes you have to put in real work to cut pancakes with a fork and knife, but these ones were an ideal consistency. I loved the skillet as well: flavorful beef, savory eggs, and my server even suggested adding cheese. Speaking of my server-- Ray Y was absolutely seamless. My coffee cup was always full, he brought me extra cups of milk instead of me having to bug him for it, he brought extra napkins without me needing to ask, and he kept me up to date on how my food was coming along. I also enjoyed the wooden pillars in the center of the restaurant, it added a nice touch. Anyway, I had a great time. I'm not in Anaheim often, but now I have another reason to drop by.

Don't be fooled by the outside

Potato pancakes

See all

The Cafe Krave

Met a friend and her family here early one weekday morning and thankfully there was plenty of…read moreparking. We all ordered various breakfast items and everything looked and tasted great. *Breakfast Plate 2 Bacon or 2 Sausages, 2 eggs, breakfast potatoes and a toast *Very Berry French Toast Sweet treat of sliced French roll with homemade triple berry sauce and fresh berries *2 smoothies which I remember my friends saying were very good. My boyfriend enjoyed his horchata frappe and I ordered a vanilla latte which I thought was just ok. It wasn't very hot so i think it may have been sitting there for a while before bringing it to our table. All in all, I'm glad we met up here and would come back.

I was in the area and had to meet a friend for brunch so I found this place on Yelp. It's located…read moreby other business buildings. Parking was pretty easy. Inside was very cute and cozy. You order the food on the kiosk and they bring the food. All the staff were friendly and the food was good which felt very homemade. Food was about $12-16 and the portion was good. I definitely want to come back next time and try other dishes and one of their drink options.

Dining in area

Very Berry French Toast

See all

Lola’s by MFK

4.3(1.4k reviews)

2.7 mi

The best modern Filipino food!…read more Lola's is an absolute must-visit whenever we're in town. It's amazing to see how innovative the chef is and how creatively traditional Filipino flavors are transformed into something fresh, exciting, and unforgettable. I grew up eating many of these dishes, so I especially appreciate the care that goes into every bite. The flavors are familiar and comforting, yet the presentation and modern twists are truly spectacular. The menu changes regularly, and every visit brings something new to discover. The creativity is incredible, the food is delicious, and the staff is warm, friendly, and welcoming. If you want to experience Filipino flavors in a thoughtful and innovative way, you need to come to Lola's. Stat!

What a great little spot for lunch! The entire staff was attentive, friendly, and welcoming. We…read morewere greeted right away, and different members of the team stopped by throughout our meal to make sure we were doing well. That kind of service definitely makes a difference! I ordered the Silog Breakfast Bowl with longanisa, and wow--I could honestly eat this again and again! It was so satisfying and flavorful that I'm already looking forward to having it again. The only thing to note is that the music can get pretty loud at times, making it a little difficult to hear your conversation. Other than that, we had a really enjoyable experience and would happily come back!

See more unrecommended reviews

Interior

Ube Tres Leches French Toast

See all

Bangus Sisig

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

39 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Christopher F.

200

18 years ago

So my buddy and I run out for a late night meal. The problem is that we work in Santa Ana and there's few places open at that time. The place was not too far so we looked at Yelp and saw that is was still open! Hooray for the Open Now feature on Yelp! Now the place looked like an old IHOP, torn out and then half redecorated. I was especially a fan of the electronic scanning devices that the waiters and waitresses had to use to key in. The entire evening was a success. I got the chicken fried steak dinner size. It was huge. I ate it for lunch today. The best part about it was that it was actually fresh and not frozen reheated from the microwave. The gravy was good, a little thick so they must have put condensed milk in it or something. The best part was that it was very reasonably priced even though the whole spot was the only thing open at the time. The service was great - it was actually full of young people working and not the older crowd that usually works a diner type joint like this. The whole place was pretty full considering we were eating at like 11pm. The staff was friendly and even though the people there were really busy they still remained really nice. If you go, ask for the server Melody. She was a doll. read more

Justin H.

11 years ago

I'd have to agree that not all Norms are created equal. This place wasn't up to par to what a few of the people that I know eat at a Norms pretty often. If anything it was subpar to the expectations that I even placed upon this meek establishment. It was around 9 am on a Monday, so there wasn't much of a bustle, but there certainly were a few customers eating here. The service was attentive and very kind to hear our requests, but there is just something going on in the kitchen that I can't place my thumb on. For whatever reason, the food just isn't cooked properly. I asked for my steak to be medium rare. Not well-done, not medium, but medium rare. The majority of the puny sliver of meat was a tough well-done, while parts of it looked medium and others a cold rare. The exterior of the meat was shriveled up and was burnt. I can only think that their cooking surface must not be tuned properly, and has hot spots. Just my two cents. read more

Golnesa S.

1 year ago

Perfect! Here's your heartfelt Yelp review with Bovon and Alma included: I don't often write reviews, but my experience here was truly something special. From the moment we walked in, we were greeted with such genuine warmth and care. Manager Bovon and Assistant Manager Alma went above and beyond to make us feel welcome -- like we were more than just guests, but part of something meaningful. The food was absolutely delicious -- each dish clearly made with love and intention. But it was the atmosphere, the kindness, and the attention to detail that made this visit unforgettable. Bovon and Alma bring such heart and soul to this place, and it radiates through everything -- the service, the staff, and the overall experience. Thank you both for creating such a beautiful space. We'll absolutely be back, and we'll be telling everyone we know to come experience it for themselves. Sincerely, GG read more

Sonda J.

6 years ago

I can not make this crap up! We are in a pandemic where covid is spread by germs Went into norms tonight ordered the usual but the steaks arrived nasty. They tasted bad. I have been to Norms many times with a positive experience. This time not so much. After my husband and I both agreed our steaks didn't taste right. We let the manger know, she replaced our meals with something else. But offered it to go which was though was weird. Poeple were still dining in. We took our meals to go. She made sure to tell us, the cook and her both ate a bite of each steak (I spit my food out on the steak prior to This the one she tried) and told us they both tasted fine and maybe it's a taste bud thing that my husband and I both have. Very unlikely. She made sure to ask if we would be return customers. This is absolutely disgusting I will not return read more

Bob S.

15 years ago

I am truly a fan of Norm's! A friend recommended it while we were in town at Disneyland. We got tired of eating at Denny's. This place is similar to Denny's, but 100x better with cheaper prices. Another plus is that this place is open 24 hours. Need steak and eggs at 2am? They got you covered! The only negative thing I would ever have to say about this place is that their ranch for their salads is really runny/watery. But if that is the worst that this place has, you shouldn't have to worry. The staff, the food, the prices, and the kick back diner feel makes this a must-stop every time we are in town. I wish they would expand to our hometown, but if they did that, I guess the place would lose it's "family owned" feeling. read more

Roger B.

3 years ago

I went to the Norms Restaurant in Orange (Tustin Ave) to use my rewards for dinner. I ordered the New York Steak and Shrimp and a Iced Tea. It took forever for the Waitress to bring me the Iced Tea, Soup and a Disgusting salad (just leafs and dressing). I ordered medium rare and the Steak arrived medium at best and barely warm. It looked nothing like the photo in their menu. The dirty dishes were left on the table. The waitress took my order and delivered the meal. That was the last time I saw her. Only two employees working and my waitress did double duty as the Cashier. I got no refills on the iced tea or any assistance to voice my concerns. An absolutely terrible experience and I will never return. read more

True W.

10 years ago

This special location runs by full of lazy and unwelcome waitresses. I took my family for a dinner on a Thursday night. As soon as I walked into this place, there were no greetings or host to lead us to a table for 10 minutes! I would understand if they were busy assisting other customers but there were so many empty seats everywhere which actually pissed me off more. Long story short, I would never go back to this place and I DO NOT recommend this place to you all. Go find your self a better location, where there are waitresses who will be greeting you! read more

andres G.

1 year ago

I had a great experience at Norms! The food came out fresh and tasty, and the atmosphere was exactly what you'd hope for, comfortable and welcoming. What really made my visit stand out was my server, Yamilet. She was super friendly, attentive, and made sure we had everything we needed the whole time. It's always nice to have someone who goes above and beyond with great customer service. Definitely will be coming back! read more

Lasandra H.

11 years ago

Of course this place is just another American diner and so not too much is to be expected, especially at breakfast which is when I went. I had my coffee and newspaper and a breakfast which was unexceptional, but typically "American". What I enjoyed, however, was the restful music which played in the restaurant. It wasn't blaring modern stuff, but soft oldies. No television blasting at me was a pleasant change! read more

JC C.

18 days ago

If you come here, you have to get the pancakes and potatoes. The pancakes are hands-down incredible--super fluffy, golden, and they soak up syrup perfectly. The potatoes (especially the hash browns) are cooked to perfection with that ideal crispy golden crunch on the outside while staying warm and soft on the inside. Highly recommended. read more

Max X.

9 years ago

What happened to Wi-Fi at below location? Cheap Management removed it? :( If they don't reinstall Wi-Fi they will loose regular customers like me! Norms Orange 1550 E. Katella Ave. Orange, CA 92867 Phone: (714) 639-7562 Management General Manager: Jay Noriega Executive Chef: Santiago Perez Service Director: Dixie Stone read more

Nathan S.

206

3 years ago

This was one of the greatest diner experiences of all time. We sat at the iconic Norms corner round table near window style section and it provided us with an epic view of the local golden hour. The omelet was so densely delicious that we had this art made in remembrance. All hail Norm. - Monday Dining Association read more

Susanne H.

11 years ago

Just came back again ordered not chicken and the burger I got was very good. the garlic fries were very tasty and oh soo good.. But the services sucks. or at least the young lady we got did not want to be there or was just having and off day because it took a while to get our soup and salad I mean wow. read more

Omar J.

8 years ago

Well we had a great experience here at this Norms. Over all the food is great except for the Chicken Parmesan absolutely no flavor. And there was no sauce it just chucks of tomatoes and onions and I don't know what else. Will never order that again. Sometimes the service came be slow. I'd go back anytime. read more

Snoid N.

7 years ago

3 percent price increase on my bill without saying a word i would rather eat cat food then get ripped off. dont people go to jail for theft 40 year customer and i wont go back. if its so tough to do business in ca maybe try afganistan there is plenty of space. read more

Liza C.

10 days ago

I visited the Orange location and I had such a great experience. The food was delicious and the service was the best, Daisy was helping my family and I and she very friendly and attentive. The atmosphere was great. Definitely going back to this location !! read more

Bijan Y.

10 years ago

Never will come here ever again, takes 30 minutes just for them to come and ask you if you want water, another 30 minutes for them to bring you your food, disaster service, they just leave you sitting there, what are people paying for read more

Agapito R.

7 years ago

I love breakfast at Norms very friendly waitress and wonderful customer service, the prices are decent, I am always satisfied at Norms its worth it for me always. Thank you all for the great job and your hard work you do keep it up. read more

Eduardo L.

7 years ago

We went to norms for my daughter's birthday on Tuesday night and the server walked us to our table and served on us. Since the moment we walked in he was friendly and attentive. The food was great as always. Definitely coming back read more

Dave S.

11 months ago

I had an awesome experience thanks to my server Yamilet. She was super friendly, attentive, and made sure everything came out just right. It's always great when someone goes above and beyond to make you feel welcome. read more

NORMS Restaurant - diners - Updated September 2026

People who viewed NORMS Restaurant also viewed

Islands Restaurant

3.6

(449 reviews)

The Hawaiian burger was absolutely delicious, juicy and flavorful! The Paloma drink was yummy as…read morewell. Service was quick. Waiter was polite and quick! I love the decor and overall esthetic of this restaurant... it appears to be well put together. I am very pleased with my experience.

I remember 10+ years ago when Islands held a higher status in the world of family restaurants. I…read morefeel the service, food, and overall quality was on point and never skipped on. While I can't say these areas have become non existent now, I have seen two of the three shift for the worse. I have eaten at this Island a few times now. The food went from being something to be excited for to simply just a meal, filling my stomach. The flavor in their burgers is not the same. The fries are bland and require extra seasoning. I even tried their brownie dessert with ice cream. A waste of chewing energy and money. The service is decent, the one part that seems wholesome. The employees are always friendly, approachable, and take care of their tables. I haven't experienced the slow service.

Jersey Mike's Subs

3.4

(255 reviews)

Great bread and meat it moist fresh and tasty but if they have a special that is hanging from above…read morethey may not honour it even it's posting right in front of all eyes. I was a pro Chef cooking till I learned a better trade refinishing furniture and painting houses. If a special is posted they error in not honouring the special Advertised. Still great subs..

10/10 The Club Sub - I love this sandwich and every other one they offer here. They definitely…read moredon't skimp on the meat, which is great, and it's relatively more affordable than other sandwich spots I've seen around. Cost - $11.65

Firehouse Subs

3.6

(302 reviews)

I had a free medium sub and ordered the pepperoni pizza sub. Added sautéed peppers, onion, banana…read morepeppers and jalapeño so the thing was loaded. Sandwich was awesome, the onions and peppers were a good addition. As soon as I walked in I was greeted by the dude working the counter and he offered me containers for some hot sauces while I waited for my mobile order. Service has always been good when I've been here but this is only maybe my 3rd time. The hot sauces were good too. Today was a 10/10 at Firehouse, also cool how they have pictures and a painting of Old Town Orange inside. I'll be back for another pizza meatball sub and to try some of their others.

My usual sandwich place was closed so I decided to venture elsewhere. I've heard of firehouse subs…read moreso I decided to give it a go! I got the large for about $17 which I thought was pretty expensive, however they really do use premium ingredients and aren't stingy with portion size. Would recommend!!!

WaBa Grill

4.1

(132 reviews)

Much better experience this time!…read more I got the salmon bowl instead of tofu. Last time the tofu was raw. Maybe they didn't know the tofu was supposed to be cooked? I don't know lol I'm just happy my salmon was cooked haha The salmon bowl with rice and avocado on top. The avocado was good and plenty! I love avocado. This was a little on the mushy side underneath. But that is okay. I'd rather avocado be slightly mushy and super hard where you can't even eat it lol Service was quick. WaBa grill is laid back, walk up and order at the counter type of place. I ordered on Door Dash though, because I'm lazy lol

Very fast and well prepared meal. I ordered the Chicken Plate- a lot of chicken. Well portioned. I…read morechose a salad and pot- stickers as my sides. With side of jalapeño and carrots. $16.00 on uber eats Only thing I would say is I got a lot of carrots and very few jalapeños. The service was great because they followed the order details.

Chick-fil-A

3.5

(545 reviews)

This place is huge!! I don't think I've gone through a drive through that has wrapped around like…read morethis before. During the summer, the fans are blowing hard with water spraying. Anyway food is quick and service is great. The chicken nuggets are also delicious.

When I arrived at the drive through to order. I was informed that they had no fried chicken…read moreproducts available at the time. Only grilled options...

TOGO'S Sandwiches

3.4

(103 reviews)

Good quality food and great customer service. Wait times are minimal even at their busy times.read more

Thankfully I arrived just before the lunch rush around 11:45am. I was warmly greeted and the staff…read morewas friendly throughout my experience. I came in on a lunch break to use my $10 bday promo. As I looked over the menu, settled on my usual - regular sized cold #7 (roast beef). I noted that the large menu displayed the regular was $10.75. I then was rung up and the price was $11.25. I pointed out the large display menu's discrepancy and they muttered something I didn't quite catch. Now, 50¢ will not make or break me, but it's the false advertising that always irks me. If someone points it out, adjust the price to the advertised one. No offer was made to do so. I still love these sandwiches and want this to simply be a warning - the prices may not be as advertised. I feel the company needs to update their signs before adjusting it on the register.

Yoshinoya

3.5

(187 reviews)

Thank you, ALWAYS, Yoshinoya Tustin…read more Service today was friendly,efficient, and quick. I appreciate this.

Review 72/365 Day Challenge…read more This is one of my go to when we're wanting Yoshinoya. Came around a little past 8.to order dinner to go for the dinner. My kids were craving for it. What I ordered ~ Gyudon Beef was really good. Beef was marinated well and tender. ~ Gyudon Beef Bowl® with Veggies love the veggies in the bowls. ~Shrimp tempura is crunchy yummy Associate Edwin took my order and he was so nice and patience. Answering all of my questions during my food ordering process, Restaurant is big spacious with lots of indoor seatings booth like. Located in the same plaza as Michael's along near Wendy's fast food chain. With a good amount of parking. TIP DOWNLOAD THE app to accrue points for free items, get personal offers, deals and even get a bday bowl for free.

In-N-Out Burger

3.8

(362 reviews)

Best burger place in town! Lot has plenty of parking and expect a crowd during lunch hour. Service…read moreis always great here and the staff is friendly. My go to order is a cheeseburger with cheese fries. Cheeseburger- Patty is crisp and thin which is how I like it. Still a good amount of juiciness in it too. Bun is soft and perfectly seared. Cheese is gooey and you can't beat that secret sauce. Cheese Fries- I get these well done so they're crispy. Potatoes are always fresh and it goes beautifully with the melted cheese. Generous portions. Great experience overall!

This was ordered today around 11 am in the drive thru. The employee who initially took our order…read morewas short and came across as rude and unhelpful. We ordered multiple meals, but she did not ask for our drink selections before walking away. We had to ask her to come back to our car so we could finish our order. She also did not repeat the order back to us until we specifically asked her to do so, which left us concerned that it had not been entered correctly. When we reached the payment window, the employee there repeated our order back to us very quickly, and several parts of it were incorrect. We essentially had to go through and reorder or correct everything at the window. At the pickup window, our order was again not reviewed with us. We were simply asked if we had ordered four burgers, even though each burger was different and we had ordered meals that also included fries and drinks. Unfortunately, the food itself was also disappointing. We understand that food may cool down somewhat during the drive home, but both the burgers and fries were already cold and tasted as though they had been sitting for quite some time. Overall, the entire experience felt rushed, disorganized, and unwelcoming. The employees we interacted with were not helpful or friendly, and there were multiple opportunities for our order to be incorrect because it was not properly confirmed.

Flame Broiler

3.0

(103 reviews)