Good food, friendly staff, waitress was on top of it, efficient. We love the Trio - steak, shrimp, chicken strips, potato or rice side, soup, and salad! read more

I've been to a lot of norms restaurants this one was very convenient and very friendly Britney was excellent and her customer service to us will be enjoying this norms before and after angel Memes read more

I like going here as I also like going to Denny's and Ihop. Today was my second time coming here, and it was packed (note that today was President's Day) during breakfast time. The place was definitely busy, but service was excellent. I can tell that our waitress was a tad bit stressed, but I knew how she felt lol. Anyways, we ordered a lumberjack breakfast, melting pot omelette, and I got the Orange skillet. The food was great--granted that it came slow--but we left feeling stuffed. I can't really say if Norm's is better than Denny's or Ihop or whatever diners are out there, because it really all tastes the same to me. Norm's gets four stars from me for service. Yay! read more

When it comes to values, it's hard to beat Norm's. Their NY bone-in steak and 6 pieces of shrimp combo is only $9.99 including salad, daily special soup, your choice of potato, and a yummy strawberry shortcake a la mode (sponge cake topped with a healthy scoop of vanilla ice cream and strawberry jam) to finish the "feast". To our surprise, the steak is tender. The shrimps are fried to perfection. The strawberry shortcake is very simple but yet delicious. Everything came quickly without much wait. The salad is cold and the soup is hot. Our waiter, Alec, is very attentive. Really, what more do you want for 10 bucks? The restaurant is clean and nicely decor. The service is good. The food is more than what I expect for the price I pay, both qualitatively and quantitatively speaking. A great place for family and friends. This Norm's deserves a five stars. read more

I love that after dennys broke my heart (they no longer have a chefs salad) I discovered and fell in love with norms (they at least understand that not everyone jumped on the low calorie count wagon!!) And free refills on hot chocolate!!! read more

Rude manager.. Plan on waiting for an hour plus.. Steaks are great, but everything else is average. Poor service overall!

Great Breakfast get the Bigger Better Breakfast for $5.99 even on weekends. But only the location in Orange Not Anaheim ! Anaheim is 8.99 good food & Great Service! read more

Today was the most embarrassing visit I've had at this location. A simple $20 bill declined on my debit card that was locked from fraud from another location trying to get it fixed with the bank on the phone and the manager Jay just said that he would buy me and my mother lunch today! Thank you Jay we owe you next time! read more

Food is alright, but i have had better apparently some of the clientel liked it because if it weren't for booths one would have to sit in two chairs no joke. The Breakfast is ok but my steak had more grisel then I expected. People pretty much go there for the price not the borderline paletability of the food. I did NOT like the fact that they asked for the salt and pepper shakers in the middle of my meal so they could fill them. Shame on that stupid manager of any diner to have them full at all times. I prefer mine half full the salt and pepper flows out better when it can shake in the shaker. Plus they could have waited for me to finish my damn meal. read more

Was out an about today...just wanted to grab some quick breakfast. Decided on Norms cuz I used to have good experiences there. Big mistake. Got in, sat down, got some coffee, waited about 15 minutes before we can order. I should have known better and should have left but no, I decided to stick around. Drank 2 cups of coffee, still no food. 30 minutes later, food comes out...cold. Asked for water, no water. 20 minutes later, no water. Finally decided to leave. Waited another 5 minutes before we can get the waitress attention to give us our check. Went to register to pay, another girl on phone, we just left the $ and walked out. Will never return to this restaurant again. What a disappointment...and it was my birthday :( read more

This is the worst norms I've ever been to, they took forever and the food was gross. We have been to locations all over so cal and this visit was an epic fail! read more

Everything we've had was a cooked perfectly from eggs basted lightly to the medium rare steak great food

Horrible service! They took 20 minutes to even take out order. Then we waited another 20 minutes just for straws. They were charging us extra for creamer, which is always free at other places. Not only was the food gross but the fruit was very old . Then after waiting 30 minutes for our food, we were told they would bring our pancakes right out. That was not the case, we were done eating and given our check and then they gave us our pancakes read more

Ehh...I'm not going to bore you with the details but I think IHop and Mcdonalds had a fairly deformed baby.

Disgusting! I sent the French Toast back because it wasn't cooked all the way through. I could actually taste raw egg in the middle. The bacon was all fat floating in grease. The hash browns were good but greasy also. The waitress was nice enough but the food is awful. read more

Waited 20 minutes for s table in an empty restaurant. Got cold food. Yuck. Don't come here unless you wanna waste your money

I literally (and in leisurely slowness) drank THREE cups of Norms coffee while waiting for my breakfast today. Yup, it's Labor Day and they were slammed with lots of customers , and I was a single person -- but honestly, it's Norm's and they should know how to handle being slammed. And being a lone diner shouldn't have any effect on how long you wait for your food. My order wasn't complex -- one of the steak-and-eggs breakfasts, with the steak cooked rare. But it took half an hour to arrive, while families at tables around me who'd been seated after me got served. The food, when it arrived, was standard Norms - indifferent scrambled eggs, a thin NY strip cooked rare as I'd asked, indifferent hash browns. Fruit-topped hotcakes came out drenched and soggy with strawberry juice. Coffee was just coffee, somewhat diffuse and watery. Really no more and no less than I expected at Norms -- serviceable, filling, a bit melancholy, not great -- served in the typical diner atmosphere of screaming kids and loud-talking tables of folks. I don't go here for epic food, but just once in a while for that busy diner atmosphere, so I deserve what I get. My waitperson worked hard and I left a nice tip. It will probably be another six months or so before I go back, lured by the odd mirthless energy of diner crowds. read more

What can I say?...Other than this place is shit-central! I don't if it's just this location or if all Norm's do this, but the service sucked ass. Granted it was busy, but that's no excuse for forgetting to give us untensils, straws and condiments. As far as the food goes, the only thing worth mentioning is the gumbo soup that comes with your entree. That's it. Everything else I've tried is somewhere between bland and disgusting. And of course, this is Norm's - I'm not expecting 5-star dining, but at least something that is decent. Never going back, at least to this location. read more

Impressive fast service, tasty, was an unexpected SURPRISE FOR MY TUMMY ! We were looking around for some late night food and almost settled on a basic fast food drive thru. Just before pulling in, we saw this super-busy place and thought we'd try it. THANK GOODNESS we did; sat at the front counter and got to see all the great looking food go to everyone. The wait-staff was flying & fast, our food , New York Steak & Eggs and Pancakes was all cooked correctly and served nice and warm. So happy !! read more

As usual Norms does not disappoint. Filet mignon was the best I've ever had at norms! Service is also incredible as usual as well!!!!

Our server kimberlie was so so super sweet, knowledgeable, and helpful! Our breakfast was very delicious. Great place for a mom and daughter date! read more

Worst services ever. The host was very polite but we had to leave due to waiting 25 minutes without having a waiter come and/or offer at least refreshments while we wait. Waited.... Nothing. Asked one of the waiter who was going to attend us. He looked at us and kept walking. Never again are we coming here. Negative Stars. read more

My husband and I used to come here all the time when Beverly was the manager. The service was awesome, food awesome, never a long wait, order always right. However since Beverly moved locations this place has become a joke. They tell you 10 minute wait time ends up being 45 minites. Once you finally get seated you wait another 45 minutes for your food to come to the table and it's always wrong or missing something. The ppl that work here are slow and don't seem to really care. I got water with lemon and the lemon was all brown and slimy. When I pointed it out to the waitress she said "yeah I know but we have to serve the old one first" I was like it's rotten, and she just looked at me like I was speaking another language. She could care less. Sad that this was one of our favorite places to come and now we have no intention of returning. read more

Positive: My boyfriend won me a bunch of toys from the claw machine in the lobby area. I was so happy! I was like a kid on Christmas! Negative: The above has nothing to do with the food and the fried shrimp I ordered was tasteless. The strawberry shortcake was sloppy and makeshift, the flavors just barely sufficient. Meh: The French Dip Sandwich was passable, most likely the best thing on the menu. Also, the salads were surprisingly crisp. But wait! Our waitress was absolutely fabulous and delightful. Hence, the 2nd star. We'll probably be back because we adore good service and pwning claw machines. read more

Took my dad to dinner at this location because it's in a nicer area I thought it would be better than some of the other Norms experiences I have had lately however the waitress was very unfriendly I think her name was Kelly she served our food cold on cold plates. I don't like to send food back because sometimes they will do stuff with your food so I just ate it I was going to let the manager know that the food was served cold that was my biggest beef however when we went to check out I looked at her name tag and she she happened to be the Floor supervisor as well as our waitress so we just left and did not leave a tip. If you want to keep the food warm and fresh please serve on hot please especially if it's breakfast thank you very much read more

I love norms. Fav diner to eat at. First time to this one and nothing against the place as a whole but was not a great experience. The manager at the time was great. Kathy behind the counter was pleasant. But our server Viviana was a a different story. She didn't seem personable as the rest and was very short with us. They were busy but seemed like she was the only one in this mood. And after waiting almost 45 min for our food she came and told us that our ticket was misplaced. Which really meant she forgot to enter it because I saw her look at our empty table and then go to the computer, enter the order, go speak with the cooks then come to tell us. After speaking with my dad and brother we wouldn't even enjoy the meal so we let her know and left. Not even an apology. read more

Now I remember why I haven't been here in years..........awful. First, one long hair in my salad. I tell an employee (offered replacement but no thank you).........no manager..........no waitress. Food finally comes.........I see another hair wrapped around silverware (I get new silverware). Still no manager and waitress seems to me to not care. Then I am leaving...........she runs up and offers to take off check. Not good business but my mistake to think this place had changed. NEVER AGAIN. read more

The pork chop tonight was Devine! And thank you to my waitress who totally had my back about the individual sized brownie a la mode!!!! she was super helpful and it is a shame I am really bad with names. Really good food and the service must have been winding down from the dinner rush because they had a tiny bit of trouble finding me a seat because they were cleaning off tables. read more

I enjoy my Sunday mornings going out to breakfast. We decided to give Norm's a visit this time around. The wait was generally light, given the amount of people. The service was excellent, as the hostess and waitress were very friendly. The 2 stars are geared toward the food and establishment itself. The place is old and dusty, if you like that retro feeling, this place is for you. As for the food, I ordered the bacon, egg, and hash brown dish. The bacon was delicious, who doesn't love bacon? The eggs however, I cannot say the same. First, there was a "thick-hard tasteless" layer on top my scramble eggs. It was obvious they were not fresh and came from a can. It was a result of my food sitting under a heat lamp that I can conclude. The hash browns were bland as well and my food arrived cold. Norm's is great, but I would venture to a different location. read more

My boyfriend and I come here all the time to eat. Larry is our server more than half the time and he is AMAZING!! He always gets our orders right and is always in a happy, positive mood. We get the sirloin steak and eggs most of the time because the steak is probably one of the best steaks I've ever had at a restaurant. I'm dead serious about that too. It also comes with eggs, hash browns and pancakes. It's a lot of food for what you're paying for which is cheap considering other places. We eat out often and have never been disappointed here. read more

I came in tonight with a friend for a bite to eat around 6pm. I'm sure it was their dinner rush and the place seemed pretty busy but I was surprised and pleased with how quickly we were seated. I wanted something light so I got the pancakes with Greek yogurt and blueberries which was pretty amazing. Everything just felt fresh. The service staff and who I assumed to be the manager were extremely kind and accommodating. I haven't been to a norms in a while but now I regret not coming here sooner. Good food, service and accommodating managers. read more

Poor service. I ordered the all you can eat shrimp. Every time I order I only get three shrimp. This place is slow and sucks. Will never came back again. read more

Love that my waitress has sneezed 5 times in the 3 mins I've been here...hey management send sick employees home!

Came here for a late dinner. Waiting at the counter to be seated, Raul asked that I wait. Raul had problems with a customer order and had to go back to see the waitress. I must have waited 10-15 mins while he then took care of another customer before showing me to my table. I thought about just leaving but decided since I was there to wait it out. The waitress was courteous, I ordered my dinner, steak and shrimp scampi, baked potato and string beans and also came with gumbo soup and salad. The shrimp scampi was served cold along with the 'canned string beans'. The steak was stringy and difficult to cut even with a steak knife. The soup, salad and baked potato was the only good thing about my dinner. I don't think I will be coming back for dinner. While paying for my bill, Raul again said hold on and went to see the waitress. I think Raul needs training on the cashier register. read more

When I was younger, NORMS was my father's favorite restaurant. As a child I didn't understand why, since my palate was not yet developed. :) My father has passed, and I moved to the east coast. I've recently relocated back to the west coast, and stopped here upon arrival at John Wayne airport. I was famished, and thought I would reconnect with the restaurant Dad had thought so highly of. I was pleasantly surprised at how much I enjoyed the steak, chicken fingers, & sides. I ordered the pick 2 from 4 entrees. It included salad AND soup (gumbo that was yummo), potatoes AND veggies, for $11. I realized then, that Dad had really good taste! Thank you NORMS! Will be back! read more

After waiting a reasonable amount of time I got up to see if I could expedite a cup of coffee. My waitress Kelly said, " I told you I would be right with you" another waitress said she would gladly help me. I sat back down and Soon after heard Kelly say, " People need to learn how to wait". Was I supposed to feel guilty for asking for coffee? read more

My oh my i went in the other day and this red headed server with an amazing butt took my order...I believe her name was Alysia?.. anyways good food and service. ..I think im in love... read more

Came here yesterday with my cousin and son and waited way longer than we were told the wait was. Got seated, someone else took our drinks, then the waitress came to take our food. I got steak and eggs and she brought mine out along with my sons meal and the table next to us's food and didn't bring out my cousins when all my cousin ordered was the simple hash brown, eggs, sausage, pancake, etc. If anything, I'd see why my steak would take longer than most but it came out before hers and it was barely warm. We wait another 15 minutes for hers and her hash browns are black just flat out burnt and the remainder of the food was just cold. Our waitress never asked if he needed refills , never asked if everything was okay all while refilling coffee for the table next to us. I get things get busy but learn how to attend equally to each of your tables. We spoke to the manager and he offered us dessert when we were ready but the waitress never bothered coming back to take a dessert order had we wanted it. Pathetic.. read more

Not impressed with this Norm's location. On my last visit I wasn't happy with the wait and my steak was overcooked. Medium-well is not well-done. It was a chore to flag down the server for anything in the first place so I didn't bother. read more

My family and I attend this Norms almost every week. This particular day... as we were approaching the host stand... I could see that two servers were trying to decide who wanted to "serve us" . I worked in a restaurant before so I know how that goes. ‼‼SHAY ‼‼looked over at us and said " I don't want them" . That is all fine and dandy ... but it is important to always treat everyone with respect as you never know who you are running into. My family have spent ALOT of money in Norms ... so that was quite disheartening. She always has an attitude and never ever looks happy to be at work ( well don't work ! There are a lot of people out here wishing they could have your position) . I'd say Norms need better training on their servers ! Most , if not all suck! SHAY is the worst! read more