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    North Bay Carmart

    4.1 (7 reviews)
    Closed 7:00 am - 4:00 pm

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    CarMax

    CarMax

    3.1
    (231 reviews)

    I just sold my used VW Jetta at the Santa Rosa CarMax. This car hasn't been my daily driver for…read morequite some time, has a few mechanical issues, and some physical wear and tear. It was doing me no good sitting in my driveway! Looking to sell as is, not deal with the hassle or stress of a private sale, and just get the car off my hands, I called CarMax, everyone I dealt with was friendly and professional. They advised me to go through the process online, being honest about the car's condition, and set up an appointment for the in person appraisal. They emailed an estimate offer and I fully expected that number to drop once I got the car on the lot. Nope! They gave me the exact number from the email- And I felt that number was fair given the circumstances. Marisol took care of the process, in about 30 minutes, the title was transferred, paperwork signed, and I left with a check in hand. If you're looking for ease, highly recommend!

    I can save many of you your valuable time if you read this…read more Had a very new luxury car (6 months old) and decided to go in another direction with another car but needed to sell the current one. Went online to CarMax.com and entered the VIN. Within seconds, on the website I get an 'offer' to buy my car. It says Carmax will buy your car for $64k-$73k. First and foremost, I knew they would lowball, but thought it was free to at least try. Here's the key to the bait and switch which is well documented online in reviews and with the BBB. The 'offer' stipulates that the car must be brought in to the nearest CarMax for the 'sales team' to further evaluate and ultimately determine what the sale price will be based on the spectrum they sent me. Ok. New car. Perfect condition. Logical that they'd offer the highest number...even though that number is significantly less than KBB. Drove to Santa Rosa, pleasant enough sales guy looks at the car and with 45 minutes I receive a written offer for just above the lowest amount initially sent to me. I was confused and said to the sales person, but your offer was a range and this is so low, why wouldn't you offer me the higher number as the car is new? She said, what offer did we send you? I grabbed my phone and looked at all the emails that were sent to me when I got my offer online from CarMax. I was so confused, NONE of the emails had the offer amounts. Did I lose it? I then realized. The offer that CarMax sends to you is only on your computer screen and when you close down (as you have confirmation emails right?), the offer numbers are GONE. The high number they flash on the screen is JUST a way to get people to come to the dealership where they then give you a lowball offer. Shame on me for falling for this, at best, deceptive scam, at worst, illegal business practice-one that is clearly VERY common based on all the reviews out there. Beware.

    Cartelligent

    Cartelligent

    4.7
    (559 reviews)

    Originally, I had heard about Cartelligent from a friend who highly recommended the company, and…read morethen I told my daughter and son-in-law about Cartelligent when they were looking for a new car, and they were very happy with the outcome as well. When I found I needed a new car after not having bought a vehicle for twenty years, I contacted Cartelligent. I, too, am very satisfied with the car, the service, and working with Ethan Sparrow at each stage of the process. Ethan made it very clear from the beginning that he was committed to finding a vehicle that would work best for me, that I would be happy with, and that would fit within my financial parameters. In handling me as a client, Ethan kept things moving and was very professional, always positive, on point, and yet I never felt pressure to make decisions. The process from start to finish was quite seamless and when I came to pick up the car, I appreciated the generous time Dylan took to acquaint me with the many features, including the details and safety features of the vehicle (especially considering changes in tech after twenty years of driving the same car). In addition, Ethan made it clear that he and his team will continue to be available to answer questions as they arise. Ethan's patience, competence, and sense of humor contributed to an overall comfortable and positive experience. High recommendations for Cartelligent!

    I had a somewhat negative experience working with an advisor at this location, and the experience…read moremade me wary of Cartelligent overall. It seems like it can be good in the right circumstance, but it's worth being a bit careful about it. A friend highly recommended the advisor, saying that they'd saved her a lot of money on her car lease and made the process easy for her. I called and talked for over an hour to the advisor. They were knowledgable and friendly - great customer service. I figured that I may be able to save a little money by looking for a deal myself, but that I wanted to save the time and hassle, so the cost would be worth it. Also, I liked the idea that Cartelligent had access to better deals than I would by purchasing at volume from fleet managers. My plan was to lightly get offer prices myself, compare them to the price Cartelligent got, and then hopefully having validated that they were beating my price sufficiently, I could use them forever and rest assured that it was a worthwhile deal. I reached out to a few dealerships and got opening offers. I was shocked when my Cartelligent advisor came back with an initial price that was worse than three of the five dealerships I'd reached out to, and that was before their $600 fee. When I explained this, they responded a little defensively and asked for proof I had better deals. When I provided it, they came back the next day with an offer $50 a month cheaper than the one they first sent me - a cost difference of $1,800 over the course of the lease! Thank goodness I'd looked on my own and not taken their word for it. The experience shook my faith a bit, so I decided to negotiate with the other dealerships myself and compare. Once I got a bit further into the process, I gave Cartelligent the ability to win my business if they could get to a specific number by dropping their quote a little further. They were unable to do so, so I kept negotiations up elsewhere. Specifically, when I asked if they could get to that number, the whole email they wrote back was "That's awesome. That's a great deal" and that was the last I ever heard from them. With a little bit of work, I ultimately was able to secure a lower price than Cartelligent had before taking their $600 fee into account. Using Cartelligent would have cost me many hundreds of dollars more than negotiating on my own over the course of my lease. At the same time, I was trying to sell my car through them. I did their thorough online process, taking pictures and filling out the form. After it was clear I was going to negotiate a bit and not just take their first price, I stopped hearing about the sale process from the advisor. After the "That's awesome" email, I never heard back from them again, even after asking for updates on the sales process over email. They ultimately never gave me a quote on my car. I think they got mad at me and ghosted me, which I found surprising and unprofessional. It's possible I was able to get an unusually good deal because the EV market is weak right now. The second quote - the one $50 lower - was reasonable, and it did take me a little work to beat it. However, it was clear to me that you should always do your own due diligence and get quotes to check the ones they give you. If you do that, ultimately, you aren't really saving yourself that much work, so I'm not sure the $600 fee is worth it. Edit: David reached out, and we talked about my experience. He sounded as surprised as I was by my experience, and he's looking into it. I was impressed that he would follow up!

    Pick-n-Pull

    Pick-n-Pull

    2.3
    (63 reviews)

    I've been going to P&P's for 6 years... pulled parts for a dozen different cars (mine and…read morefriends') from almost all of the Bay Area & Sacramento P&P sites. The employees are usually reasonably polite, but this is the mechanics world, they're a BUDGET/DIY company and they have to deal with some knuckleheads customers that come through sometimes. I've had good experiences at every other site. This visit, and specifically one employee utterly ruined this site's reputation. I had been looking for a few specific body parts in a specific color for a vehicle I'm repairing. I went to row52.com, searched their inventory at sites within 250 miles. Set alerts for when they receive new vehicles. This site received the one I was looking for so I drove the 1 1/2 hours to the site. Signed the waiver, paid my four bux, walked to the row and found the vehicle, with the parts I wanted still attached. I went to go get my tools from my vehicle in the parking lot, asked for a hand stamp to get back in and the employee asks me if I have a Toolkit Membership. I asked why, he said you need to have one to get a stamp. I replied, no I don't. He started to argue, saying it's "corporate policy" and raising his voice sternly to me. I gave him my phone number for my membership, he pulls up my account and RELUCTANTLY gave me a hand stamp. I grabbed my tool bag, went back in to the front counter behind several other customers. I waited patiently as he checked EVERY tool bag of EVERY customer, coming in and going out (normally the employees only check coming out). Other sites I could have just caught the employee's attention, flashed my stamp and they'd wave me through, I wouldn't even have to stop at the counter. I waited, put my tool bag (drill, socket set case, screw drivers, trim pry tools, etc) on the counter and he proceeded to check EVERY crevice of my bag, opening my socket case, and driver bit case, stopping to check if every bit and every socket were in the right place. He then OK'd me to go back in the yard to the vehicle. 2 1/12 hours later after pulling the parts I wanted, I hauled it all inside to the front counter to pay. I again waited patiently while this employee and a 2nd employee checked people in and out. When it was my turn this employee totaled up what I was buying and charged me for EVERY little item... for example, I bought a bumper cover with a built in grill, emblem, fog lights. Normally they might charge me for the bumper cover and fog lights. This guy charged me for EVERYTHING he thought he could get away with. I just wanted to pay and take what I came for. This guy is gestapo-level jerk. I thought it was just me he was targeting (he's MX, I'm white), then I saw him talk to a MX customer like an A-hole. This guy might have been having a bad day, but none of his coworkers or manager were helping him with that. If he were my employee I would have written him up with a stern warning warning. Any pushback from him and I would have fired him on the spot. This was a shocking experience for me as I've never been treated like this at ANY other P&P site let alone any other recycling yard. P&P Corporate would do well to deal with this employee (I didn't see a name tag) before this employee gets hurt by customers. Yes, it was that bad. I'm willing to concede there may be other factors going on at this site (customers pulling shady stuff, etc) but it seemed to be just this employee. I'll hesitate to return to this site unless absolutely necessary. If I could give - 's (minus/negative stars) I would

    Terrible customer service, the sad excuse of an employee charged me for every little thing. For…read moreexample I bought a bumper with the turn signals and the employee charged me about 25 PER turn signal when i could've just bought both on ebay for 25. Not only that but he wasn't speaking loud enough to hear and gave me an attitude. I would've asked a manager for help but I'm sure by the way he runs the place he wouldn't be much help. I usually understand people have bad days but it seems that this is a regular occurrence in this yard which is disappointing since it used be a decent place to get parts, now they just charge an arm and a leg for parts that should be a lot cheaper and have horrible customer service. Would not recommend unless completely necessary.

    M Sport Motors

    M Sport Motors

    4.4
    (366 reviews)

    Decided I wanted to purchase a car they had listed on their website but I live in Rhode Island,…read moreHector was my salesman and he was very helpful answering all of my questions I had about the process. I haven't purchased a car online before so his help and patience was very much appreciated.

    UPDATE: I sent the picture of the "tar" oil to the owner and to his credit he responded quickly and…read moreapologized. He said that it was indeed obvious that the oil wasn't changed, and acknowledged this was a "miss" by his mechanic. I appreciated this bc at the time I was contending that the oil hadn't been changed, I felt like the "bad guy" when his mechanic was telling us that he had changed it. So I appreciated the call. In any case, this could have been a real problem for me had I not done my own checking and changed the oil myself, and no doubt I would have just been out-of-luck with no recourse. So even if not attributable to malice in this case, stuff can fall through the cracks and I recommend that you do your own thorough due diligence and not necessarily just take everything that is said at face value. ORIGINAL: Be careful and you should buy here only if you know cars or if you have a good mechanic. I came here only because they happened to have a rare model that I was looking for. The owner represented that they had changed the oil after I expressly asked. I honestly didn't care if they did or not, I just wanted to know so I would know to do it. After a cursory check after some driving, it was obvious from the dipstick that the "mechanic" had not. I went back to the dealership to get them to do it. When I returned, the owner swore up and down that his "mechanic" changed the oil, and that he didn't want to ask him to change it again bc then he'd be "calling his mechanic a liar." I said I couldn't speak to whether the "mechanic" was a liar or not, but see can see from the photo what eventually came out when I changed it. So yea, man, your "mechanic" is indeed, a liar. The owner then offered to reimburse me if I went to go change it at Midas nearby. Not trusting a "quickie oil change" place either I asked instead if the owner would just pay me the cost of the oil and filter and I'd do it myself. So buyer beware. They have a decent selection of interesting cars, but you should assume, regardless of what they tell you, that they did not do any maintenance to the car. Unless you are physically watching them as they do it, and even then I'm not sure I would trust them. You will either have to check everything yourself, or take it to your trusted mechanic. The one thing that is good, is that the salespeople seemed like decent enough people, but definitely are not thorough or take proper care in what they are doing. For 90% of buyers who don't know anything about cars they can probably get away with their behavior. But I'd recommend that you only buy here if if you really know your cars and know exactly what to check.

    North Bay Carmart - carbuyers - Updated June 2026

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