They towed my car without my consent & are now charging me more & more for "storage" of an unwanted piece of metal & won't release it to a wrecking yard unless I pay them the hundreds of dollars they say I owe them. Since no one not in the towing/wrecking business could know a towing company can confiscate a car & then charge to "store" it, it amounts to fraud not to have told me at the beginning that I could pay them a small amount & have a wrecking yard pick it up from them. read more

Want vehicl towed to Creams. telephone doesn't seem to work. Filled out form and attempted to submit. Still waiting to download form before download button is active. Not sure what is happening. Stopped by the yard and it is gated with no sign saying Creams. Scratching my head. read more

My car was wrecked and Cream's agreed to buy it from me to tow away and dismantle it. They towed it but haven't paid me the measly $200 we agreed on. I still have the title in hand and have offered to bring it to them but they don't return my calls. My understanding is they need the title to register it as junk before they dismantle and sell the parts, so I don't know what their deal is but I certainly would never do business with them again. read more

Great customer service! When All Star Towing really let me down, Cream's Dismantling and Scrap was there for me. They didn't need to, but Creams helped me remove all the parts I wanted from my old car just before I were to sell it off to them. Amazing customer service too! Big shout-out to James for being very helpful in the process. Couldn't recommend anyone more for all your dismantling and scrap needs! read more

Cream's Dismantling & Scrap - Business Card - Towing Near Me - Santa Rosa, California

On my worst day, they were the best! My car was creamed (pun) Creams towed it to their yard. They were very helpful in my receiving my belongings. I had a coworker pick up items for me. no hassle and very understanding of my not being physically able due to the crash. Tess was the best!! She helped me retain my sanity with her calm demeanor. Very professional! Grateful for their service! read more

My truck was locked up when Creams towing towed it for outdated registration. When I went to get my belongings they were gone! One of the workers at Creams towing broke into my truck and took anything worth value! Luckily, I have proof and will do everything possible to be reimbursed for there terrible actions. I mean who steals from a vehicle that has already been towed knowing that it is going to cost an arm and a leg just to get the vehicle out? Completely unprofessional!!! Please if anyone else has had their belongings stolen after being towed reach out to me! Let's get our stuff back or be rightfully compensated! Melissamck91@gmail.com read more

Here is my review. Well..... it's not a review, It's a WARNING! CREAMS came to Blake's Auto Body on Dutton Ave and towed away my Volkswagen which was un-drivable at the time. I just gave it to them. Over a year later I started getting citation notices from cities in the Bay Area for parking tickets with this car. Creams took the car, sold it to some unknown person without any DMV paperwork, and they had been driving the car, still registered in my name, for over a year. These unknown shitbirds who had my old Volkswagon finally abandoned it in the South Bay and I was notified. BECAUSE I WAS STILL THE REGISTERED OWNER. Now I doubt that this is the first time that Cteams has done this. Just before the Covid thing broke out I sent them all the bills I accrued including the bill from DMV for the car tags. It's hard to get reimbursement from thieves. They ignored me. No response. Creams is under the impression I have gone away. They are wrong. I have not gone away. It all continues with a formal complaint to the DMV. Then comes Court. So please folks, don't trust these clowns. read more

I pulled up to a gas station and no one would help me fill my tires with air. Luis from Cream's Dismantling happened to be there in the market and offered to help me. I tried to give him money as a thank you and he refused to take it. He was such a nice and helpful person, I wanted to acknowledge him here. Thank you, Luis! read more

Very fair people, sadly in this day that's rare I was quoted a figure and told it could vary upon inspection. Without me asking, the price was increased to more then I was quoted. Highly recommend read more

Needed to tow my parents 34' motorhome diesel pusher bus. Its huge. Its difficult. They were professional, experienced and made a very challenging tow with the ease of those that only years of reliable service could provide. Really impressed. They saw that this was going to be a tough tow and did not complain. They figured it out and got it done right. Very happy with the service. Joseph is a pro. read more

Casey was prompt and likable, price received was reasonable. Saved me possible tow fees and headache

Cream was recommended to me by a local parts dealer in Windsor. I was looking for a part for my 2015 Hyundai Tucson. After Ty took a look at my car he said it would likely be best if, after looking at the dealerships price for the part, I purchase it there as the price was acceptable, which I did. He also said I should try Manny, at The Body Shop in Santa Rosa, which I did. Wow, I was able to have my car fixed for only the price of the part. I am truly thankful to both Ty and Manny for their big and loving hearts, a rare quality these days! read more

Never knew exactly what this place was until my boyfriend told me to go here to get a driver's side seatbelt mechanism for my sons truck. He would've done it but he had to work and I wanted it and installed as soon as possible. Cream's reminds me of a pick & pull, yet much better & invitingly open to women. A little out in the cuts, yet well worth it. For less than $40 I got what I needed and Santiago installed it for me in less than 15 minutes. They gained a happy female customer who will sure be telling others about my experience & they're gaining more business. read more

I'm not sure why this business is rated so well. Then again, how hard is it to screw up towing an already screwed up vehicle. It seems to me this business is in the business of moving broken shit from one place to another, then selling that broken shit to someone else. About the only place they could screw It up is in the acquisition of the broken shit. In general, they will require paperwork to release your broken shit to them. In return, they are to pay you an agreed upon fee. I could show you 20's if emails back and forth where I'm told by Cream's that the "check was mailed". Ive yet to receive a single check. I would love to see the "50+ cancelled checks" they claim to have issued. Seriously, just pay me my owed money! Are you guys too busy covering up your racks in all the shady underhanded deeds you've been up to: https://www.pressdemocrat.com/news/2298764-181/big-raid-on-santa-rosa read more

Nice people. They even checked to make sure that the bearing was in good condition on the assembly I was picking up.

Really helpful. Pulled 3 of my vehicles out of the blackberries. Fast service. Nice to get those old wrecks recycled. Thank you Casey Blocher! read more

100% satisfied with the service. The driver, Casey, was prompt and courteous and gave me all of instructions on release of liability in a very clear and concise manner. Would recommend this company to anyone who is looking for a good towing company. read more

They were very Helpful and Friendly. Their driver Casey helped me get my truck started and on my way to work in 10 mins. Thanks guys for being Awesome... read more

Thank you Cream's Dismantling & Scrap! A very special thank you to Casey for helping us out of a tight spot. You are appreciated! Excellent staff and service. 10/10 would recommend!! read more

A big shoutout to Creams. Today. Friday oct 1st. Cody from Creams came and picked and hauled away our wrecked Toyota He was very professional and fast. Extremely courteous and helpful. He made a sad day a very positive day. Thank you Cody. Also thank you James for Being honest and very helpful in dispatching Cody and truck in a very timely manner. Both of you made it a good day. Thank you again cream's. I hope I don't have to call again. But if I do need to. Trust me. Your the first call. Brian read more

Cream's Dismantling & Scrap - Creams tow truck - Towing Near Me - Santa Rosa, California

Thank you Cream's Dismantling and Scrap, and Casey, for a professional pickup of my poor little car. Cream's had to juggle a little to fit my pickup in this afternoon, but they did it! Casey was on-time, had the paperwork ready and the car safely hooked up with the safety lights on it, and was kind and professional. All I need to do now is go to the DMV website and release liability on it, and my lovely little workhorse can be on to its next job. read more

The City of Santa Rosa ordered my RV to be towed. When I went to pickup my RV 3 days later and waiting all day for Creams to find a way to give me RV, the tell me they didn't want to move it because of damage to the front end. The whole front end was smashed in, and looking around the storage lot, every other RV had the same type damage. Prior to seeing the vehicle they were addiment that I paid prior to seeing the vehicle. $600 fee. I refused thank God.. They offered to pay after coming up with a deal, but they never followed thru with there end.. it was sketchy, so the judge in small claims awarded me $9500. I collected $1500 so far. $1000 in the beginning and $500 after court. I asked for because I can't get paid bit by bit.. I need to fix the damage.. Creams told me they didn't have insurance to cover my RV and claimed to have $200 only in the bank. What a piece of s*"'.. court ordered to pay, and he still is giving me the run around. He lied, he said the driver was fired, I called andthe driver answered the phone.. called me a stupid mother f:";. And hung up on me when I asked for his insurance info.THE WORST MOST UN PROFFESIONAL COMPANY AND MIST UNPROFESSIONAL COMPANY EVER. THEY TOTALED MY RV and they can care less even after I won in court .. I'm not the only one, the also got shut down before because they were dumping the oil of their dismantling into the earth.. read more

I was stranded and these guys did me solid. During a road trip from Eureka, CA to Los Angeles, my 17 year old Lexus RX 300 had a catastrophic transmission failure during my pit stop in Santa Rosa. It had been slowly failing and a call to my mechanic from the roadside told me that it was time to scrap the old girl (270k miles). Unfortunately, I was 250 miles from home in a winter storm packed with all my travel gear ... By chance, I did a BING search on auto salvage and found Creme's who I then called - sometimes, you know in life, there are angels that look out for you. I spoke with James who offered me a fair rate for my demo and then quickly arranged a tow to pick me up. His rescuer, Casey, found me within an hour and hooked my car for tow. I was super stressed since I had another 7 hours of driving to go and hopefully make it through the mountain passes of the grapevine before the roads were shutdown. While Casey hooked up my car, I called Enterprise to rent a van, and upon finishing the reservation, Casey then dropped me at Enterprise and then took my car (still loaded with all my travel gear) to the scrap yard. (Thank you Casey!) With the rental van, I drove over to Creme's salvage yard and James had the paper work for the auto transfer ready along with a check. In the rain, they then helped me move my travel gear to my rental van. I got back on the road, drove south through driving rain for a couple hours until I passed the storm front and then made it through the grapevine two hours before the snow hit. Where I had randomly found myself in an ugly situation which could have easily gone worse - stranded, heavy rain, far away from where I need to be, sketchy neighborhood, a dead car loaded with all my gear - a couple guys who I had never met before (James and Casey of Creme's) literally rescued me, took my tired vehicle for scrap, and saw to it to help me get me back on the road. I am still sitting here this next evening feeling grateful. I couldn't have been luckier in the place where my car died and the help I got. read more

Our engine blew on my old vehicle. Called Cream's, they came the next day to pick it up. Casey B. came out, he was right on time, and was very professional and nice. He explained how to go on the dmv website to release liability on the vehicle. Then he loaded the vehicle onto his truck. He was very careful not to hit our other vehicle parked next to the broken one. He got it all done very quickly. I'm very happy with his service. read more

Cream's towed my junk car away the same day I called despite them being booked days in advance... we were stuck far from home and didn't have the luxury of time, and I'm so impressed they were able to arrive within 20 minutes of calling them to haul off my car! I give Cody the driver 5 stars for service as well, as we had a unique situation and his patience and helpfulness went above and beyond expectations. We'll miss our poor old car, may it rest in pieces at Cream's! read more

I recently purchased a vehicle that I love but was unable to smog due to the previous owner putting an after market cold air intake that was not California legal under the hood. I was worried about having to buy an expensive after market when finances have been tight, but my smog guy referred me to Cream's. They were able to check the yard to ensure that they had a stock air box assembly that I could swap in to pass smog. They do all of the work for you and take out the part that you need and are flexible with pick up times so long as it is inside of business hours. The staff are knowledgeable and professional and respond in a timely manner. Thanks to Cream's, I was able to pass smog this week and complete my registration and obtain license plates. I am so grateful to them for their help, and would gladly recommend them to anyone I know who needs help with their vehicle. read more

This company is your typical tow yard. They are grimy, unfriendly and will get over on you whenever they can. Sold these simple Simons a wrecked car. Forgot about the $300 check I got from them and when I went to get a new one. They told me they had no record of me selling them my car or if I had cashed the check they had given me. I'm pretty sure those are two things you need to keep account of. How do you do your book keeping? By memory? It looks like your memory is about as long as your d!¢&. Don't waste your time with this company. They have no heart. No backbone. No customer service. They make a living taking advantage of people. Time surely will catch up w these greasy turds. This should be a zero star rating read more

Called these guys to see how much I could get for my car -- turns out, they don't actually want used vehicles (despite what they say on the website.) Don't bother! [I offered a 2000 Sebring convertible -- 80k miles, still runs, but the body was damaged when a tree fell on it. So it got "totaled" with the insurance company, but I still drove it for a year after that, until deciding to get a new vehicle recently, and I simply don't want to go through the hassle of trying to sell it. It has almost-new cloth top, plus perfectly fine engine, drivetrain, radiator, transmission, etc. They offered... drumroll.... $175. LOL. The tires alone are probably still worth more than that, not to mention any of the parts I just listed...] Don't bother with these clowns. If they are this out of touch when it comes to buying price, I'd be willing to bet they are just as out of touch (on the opposite extreme) when it comes to selling things... read more

I scheduled to have my junk car towed at 2:30 and they showed up 5 minutes early which was perfect! The transaction was quick and easy, thank you Casey B for taking my junker car off my hands! read more

Cody did a great job. Quick, professional and friendly. Snatched up my big rusty heap of emotional baggage and rode off into the sunset with it, Marie Kondo style. We now have several thousand pounds less clutter around here. Thanks Cream's! read more

Very professional and courteous. Made the process simple. Would recommend to friends and family.

I just trashed my car for cash. Casey blocher was the driver. He was professional and quick. I emailed about My car and the response was quick and the payment for my car was good priced. Overall a good experience. read more

From motors, 5 speed conversion, and front end replacement parts or doors. Creams Dismantling and Scrap has always had everything that I've needed to repair and upgrade my truck. Wouldn't have this vehicle anymore if it wasn't for the quality of work and parts these guys have. They pull all the parts for you too! read more

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I had an old car that was on its very last leg so I contacted Creams, got a fair quote from the kind staff via email, and Casey came in the morning to pick it up. So easy and stress free! It feels great to have the extra space in the driveway again and Casey was really nice and took care of the paperwork/hooking up the car so quickly. I'd definitely recommend Creams to family and friends. read more

Needed a fifth wheel moved last Saturday from one Santa Rosa address to another, about 5 miles. Creams crew showed up on time, and were absolutely professionals. We couldn't be more pleased how smooth the process was. We will certainly recommend them to our friends in the future. Thank you so much guys ! read more

We had some vehicles and ATV that "someday" never came for and we were tired of looking at them. Tried selling and approached a local junk yard to tow, who never showed up. Contacted Creams out of Santa Rosa and they kept their appointment and were on time and took all in one shot. Cody was awesome and quick. They even did the paperwork for me. Thank you Cream's for coming to Lake County! read more

After having an accident, Casey from Cream's did a great job and helped us out. We would definitely recommend Cream's if you have a vehicle involved in an accident. read more

They were so helpful and kind! Came same day to remove my old Prius. Highly recommend

They were great, needed a part for my electric window on a 92 Ford Explorer and they found it and quickly had it transferred to their store. So no complaints here. read more

i was told the transmission i went to go pick up at their yard was in running condition. after showing up to that shady place, i loaded the leaky transmission into my trunk and drove an hour back home because i couldn't find any other of these transmissions in my area. after all the time and labor i put in to get the transmission then to install it in my car just to find out that 2nd gear won't engage. please save yourself the time money and look for another dismantling yard read more