I wanted this company to check out the HD on my relatively new NVR for my CCTV system. This…read morecompany did not install the system. This company said they would sell me a new system to replace system I had. On the suggestion from my wife, I called a computer repair company in Walnut Creek who sent a technician to my house to simply replace the non-functioning HD with a larger, industrial quality CCTV HD. It so happened the technician knew exactly the problem I had and ordered the correct HD. The new HD did not even to be formatted!! Cost for the new CCTV HD was $150.00!!! I don't enjoy being "played" by merchants such as these people from this company!!l Response/reply: I spoke to a "receptionist." She put me on hold for a few minutes; when she returned to the call, she told me the "manager" told her to tell me the company doesn't service systems they did not install. Plus they are not familiar the brand of CCTV. At no time was I given the option or ever asked if I wanted a technician to go to my house to check out my system. The original installer wanted to sell me a new system as well!! The original installer said my CCTV system should be replaced if it stops working because the NVR is not serviceable. My system was warranted for 3 years; the HD in the NVR failed 2 months after the warranty expired. Response: I am simply writing (recording) what I was told by the receptionist. I told her my CCTV was giving me an error message "not recording." I asked her "...do you service CCTVs?" She said the manager said they don't service my brand of CCTV. She said the manager said,, "he is not familiar with your CCTV." ***I found the NVR brand and cameras on AM.Z.N. I simply said "OK!"

Done Right Security quickly responded, and we were able to have a same-day walkthrough. During…read morethat visit, other important issues were uncovered. Justin was dispatched to complete the repairs, and he's been great at problem-solving. We will continue to work with Done Right Security. Especially after they showed us how a previous vendor had skipped some important safety issues. I definitely feel that our building is in a better shape than before.

What a great experience. The tech was on time and very thorough with the job. My wife and I are…read morevery happy with the work he did. Would definitely use them again if needed.

Their team, Isaac and Tony were super professional and did an amazing job installing our new 75"…read moreSamsung Frame on our living room wall. The entire area was covered and cleaned up post installation, we are so happy with the service and work they've done!

Very knowledgeable and trustworthy! They helped me tremendously, revamping our AV system. They…read moresimplified everything and didn't try to sell additional components. Alex is awesome! Callie is helpful too.

If I could give Alex and his team six stars I would! They were all fantastic. We installed a…read morefour-camera Ring video system at my elderly mother's house. They listened carefully to our requirements, promptly recommended a solution and then came over within a few days to do the installation. They were extremely patient in explaining everything about the system to my mother and said that whatever she needed they would be there if she had questions. The kind of service that Alex and Bay Area Smart Home offer was above and beyond anything I expected. I can't recommend them enough.

The Security System that Richard and his team set-up is working well. They were really great to…read morework with and explained things as they went along. Thanks for all your help!

We hired this company for a lighting design and low-voltage specification package for a high-end…read morecustom home project and paid approximately $5,000 upfront, expecting a complete, buildable lighting plan our electrician could follow during construction. The primary reason we hired them was for guidance on LED strip lighting systems, transformer sizing and placement, wiring diagrams, wine cellar backlighting, stair lighting, under-cabinet lighting, ceiling details, niches, and other architectural lighting features throughout the home. Despite multiple follow-ups, onsite discussions, renderings, and repeated emails, we never received complete specifications for many of the most critical items needed to move construction forward. We repeatedly had to ask basic but essential questions such as: * which LED strips to use * which transformers were compatible * where transformers should be located * what the electrician should wire for * load calculations and system divisions These were not additional requests -- this was the core service we hired them for. The most frustrating part was the lack of urgency and accountability despite construction actively progressing onsite. Instead of simplifying the project, we were left researching products ourselves, coordinating missing technical information manually, and trying to avoid delays caused by incomplete documentation. Considering the amount paid and the level of follow-up required from our side, the engagement ultimately delivered very little practical value to the project. It genuinely felt like the $5,000 fee was largely wasted. For a company operating in the luxury residential space, this level of communication, coordination, and incomplete delivery is extremely disappointing. Based on our experience, I would not recommend this company for projects where responsiveness, technical detail, and timely execution actually matter.

Luis and his colleague came out to install two TVs, hide the wires, mount and level a projector…read morewith hidden wires, and mount a bunch of Sonos speakers over a span of 2 days. He was super reliable, fast, and had great ideas on layout. I am and will be hiring him again!

From the owner: Home theatre design & installation Security systems,…read moresurveillance & Alarms Home automation, mounting TVs

Bill Wood was amazing in planning and explaining the proper security system for my home. He went…read moreover everything they do and what to expect from the system. I would highly recommend working with Bill on your next job your wallet will thank you and you will feel secure leaving home!!

Bill Wood worked with us to design a security system that perfectly met our needs. He has also…read moreworked with many of my real estate clients with outstanding comments from them. The installation was very good and they are even returning to add a couple of items we decided we need. Thank you, team!

We have hired Dustin twice, and we will definitely hire him again. He mounted 2 tvs for us and…read moreinstalled some eye hooks in the ceiling for my yoga trapeze in our apartment. Dustin is awesome. He's punctual, professional, neat, and charges a more than reasonable price for his work. He says he can do anything, and I believe him. Hire Dustin for whatever project you need done. He won't disappoint.

I hired Dustin to help me install my Samsung frame with in the wall wiring as well as hanging all…read moremy artwork in my new apartment. He is so precise and does a fantastic job with really fair rates. thank you Dustin!!

Poor communication. I had heard excellent things about Steve- that he was very good at integrating…read morehome entertainment, automation and security. He gets 2 stars for actually coming to my property and looking around. Because of that I overlooked the weeks that elapsed from initial email to him finally contacting me. Now looking back, it was only after a MALE friend contacted him for me. After he was at the site he did not provide a proposal- even though I had given all the information I believed he needed to give a proposal. Suggested that he give a proposal with contingency clauses - if he ended up doing more or less- show some flexibility. Weeks elapsed and NO proposal. When I asked where the proposal was, he said he was not interested in doing my job. It has been weeks now that I could have been interviewing other providers. Lesson learned- start out getting MULTIPLE proposals. Unfortunately, I believed my friend who suggested him. I personally cannot comment on his work. BUT am extremely disappointed in his communication.

I have been using PLVS for my alarm monitoring for several years and am very happy with the…read moreservice. My home was pre wired for the alarm but the previous owners pulled the main panel and left a mess of wires behind. Steve came out and with a smile got the wiring all hooked up and working with ease. If ever there is a problem PLVS takes care of it professionally and with a smile. If you are with one of the big names in alarm monitoring and are unhappy with the service I highly recommend you switch to PLVS. Steve also does amazing things with home audio and video.

AvidWorks Technology installed 5 Ring cameras and 1 Ring Video Doorbell at my home. The project was…read morecompleted on time and on budget, exactly as promised. Their team showed excellent knowledge and installation skills, making the whole process smooth and professional. The equipment works flawlessly, and their attention to detail is impressive. I highly recommend AvidWorks Technology to anyone considering a home security project. They delivered excellent service, and I'll gladly use them again in the future.

I worked with them to replace old ADT cameras with new Reolink cameras. They are probably the most…read morethorough contractor of any kind I've ever worked with.

Had to find a local locksmith for work to get master keys copied. Called around and they have been…read moredoing business with where I work for years. We just came in and got the keys copied on the spot and it was about $8 per master key. Glad to see this business still thriving. Located off Springs Road, there's street parking and it's pretty easy to find. Recommend calling ahead to make sure the office is open.

Very knowledgeable, saving me $100+ for chipped key for my 2015 Camry. Identified key that didn't…read morework, previously purchased from another entity as defective; thus eliminating a tremendous amount of stress on my part in addition to saving money.