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    Updated 1 month ago

    Services - Xfinity

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    Recommended Reviews - Xfinity

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    2 months ago

    Great customer service walked in turn my equipment in and was out in 5 minutes. Polite and helpful people fantastic experience

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    2 years ago

    Store opened at 10 and I was out with my issue solved in five minutes!!!! Thank you Jeff! Much appreciated sir! Friendly and very efficient!

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    AT&T Internet - Is Fiber waterproof?

    AT&T Internet

    (1.7k reviews)

    SoMa

    I switched from Spectrum, because they are trying to sneak in higher fees without the customer…read morenoticing. AT&T ... fast internet for a good price. That's about it .. the customer service is horrible. The techs need to learn how to install properly. They tried to get me to switch my phone service, but like the other services they offer, it's only half-assed, they don't fully do everything, they only do just enough. I'd rather pay more with someone else, than be stuck with their phone service too ... because whenever you'll need help, there's not a REAL PERSON to be found! Only this a.i. that never understands the human element!! My recent internet problem ... they kept apologizing, but that's ridiculous .. it doesn't ever help anything! They needed to get my service back asap. Stop apologizing! Techs finally came out and didn't fully do the install .. only parts, so it'll probably go out again. The only thing this company was good at were their welcome gifts ... better than most , they gave 2 good gifts within the first month ... but everything else ..

    I KNEW IT! I pulled up to my 84 year old mom's house in Rancho Cordova, CA and an ATT person was…read morethere in person telling my mom she HAD to accept their new broadband high speed service (new wiring to her house.) One week after their install... ZERO service for four days and no fix in sight. Absolutely horrible Ai only customer service for the first 2 days and then someone who could only schedule a tech. Then a tech who could not fix the problem , "oh I think it's the controller/relay from the other block, I will put in a work order." Shame on you ATT; the entire street has been in disarray with broken pavement for two years and this is the outcome? Stay away from my mom, you bad predatory company!

    AT&T Store

    AT&T Store

    (144 reviews)

    $$

    Juan and Millard helped me yesterday with a pretty big billing issue that I've been stressing out…read moreabout (that was honestly my fault to begin with). I walked into the store, it was quiet, clean, and all of the reps were happily helping customers with their devices. I was greeted within 3 minutes and was asked if I wanted to take a seat, I didn't even get to their seating area before I was greeted by Juan to assist me with my issue. Juan knew exactly what to do, and how to do it! Millard, the manager came by and checked in, as always it was a pleasant experience as whenever I'm in the store, he's on the sales floor interacting with his employees, helping customers, or just making sure the (spotless) appearance of the store is upheld! Their level of professionalism, dedication to their customers, and overall commitment to excellence was tangible yesterday as they heard me out, recognized there was an issue and without question got right to work, resolving the issue with little to no effort on my end. I was out of the store in 10 minutes with my issue resolved, bill paid and stress relieved! Jenn sold me my phone and watch when I switched over to AT&T last year, the transition from my last carrier to this one has been night and day! Jenn's professionalism and product knowledge was absolutely evident and her professional and friendly tone made the interaction quick and smooth! A few months later, Emma assisted me in adding my father's line to my account- assisting in finding the perfect iPhone for him, transferring his data and transferring his line from his old carrier to my account was seamless! That day, Emma was assisting myself and another customer simultaneously and neither one of us felt slighted on the level of service we were receiving. I live an hour away and there are 8 AT&T stores I pass to get to this one. Based on the level of professionalism, commitment to excellence, dedication to customer service, knowledge and experience at this branch- I will GLADLY pass any and every other AT&T store to get to this one. This store should set the tone for every other AT&T store, company wide. Well done guys, and thank you for being you!

    I don't even do reviews, but this AT&T irritated me. I was thinking about switching from T-Mobile…read morejust to get a iPhone 17 deal. I've been waiting over a hour to get helped. You got some employees talking to each other while people waiting. Slow. While I was waiting, I was looking up who had better connection anyway and apparently T-Mobile.

    Satellite Daddy

    Satellite Daddy

    (14 reviews)

    Let me cut through the red tape! This business and their customer service is absolutely superb…read moreacross the board. I will tell you that Temo was very, very patient and understanding in all the questions and inquiries we had, and he answered ALL. This job and service was very important to us so we wanted to get it right. Thank you Temo. As far as the installation and the service we now receive, I want to laud and praise Mitchell for his great skills, attitude and just simply ensuring that the "customer is truly happy" with their install and service they get. He is very knowledgeable in his profession and truly takes pride in all that he does. I absolutely without a doubt will call on Mitchell again for future service and will also recommend not only him, but also Satellite Daddy to all my family and friends, etc. I welcome ALL of you to get with Satellite Daddy for all your service needs, I know that they will not let you down and also their prices as well are very reasonable - give them your business because they really do care about their customers. Thanks again to both Temo and Mitchell.

    These guys are awesome! The customer service here is the best I have ever had! They will get you…read moreexactly what you need. Dish, Comcast / Xfinity. They can hook you up with your TV, Comcast high speed internet, and even home automation and security. It's quick and easy just give them a call. Authorized dealer for Comcast (Xfinity) , Dish, and many more. They do it all!!!! They will help you with all of your needs!

    Done Right Security

    Done Right Security

    (9 reviews)

    I wanted this company to check out the HD on my relatively new NVR for my CCTV system. This…read morecompany did not install the system. This company said they would sell me a new system to replace system I had. On the suggestion from my wife, I called a computer repair company in Walnut Creek who sent a technician to my house to simply replace the non-functioning HD with a larger, industrial quality CCTV HD. It so happened the technician knew exactly the problem I had and ordered the correct HD. The new HD did not even to be formatted!! Cost for the new CCTV HD was $150.00!!! I don't enjoy being "played" by merchants such as these people from this company!!l Response/reply: I spoke to a "receptionist." She put me on hold for a few minutes; when she returned to the call, she told me the "manager" told her to tell me the company doesn't service systems they did not install. Plus they are not familiar the brand of CCTV. At no time was I given the option or ever asked if I wanted a technician to go to my house to check out my system. The original installer wanted to sell me a new system as well!! The original installer said my CCTV system should be replaced if it stops working because the NVR is not serviceable. My system was warranted for 3 years; the HD in the NVR failed 2 months after the warranty expired. Response: I am simply writing (recording) what I was told by the receptionist. I told her my CCTV was giving me an error message "not recording." I asked her "...do you service CCTVs?" She said the manager said they don't service my brand of CCTV. She said the manager said,, "he is not familiar with your CCTV." ***I found the NVR brand and cameras on AM.Z.N. I simply said "OK!"

    Done Right Security quickly responded, and we were able to have a same-day walkthrough. During…read morethat visit, other important issues were uncovered. Justin was dispatched to complete the repairs, and he's been great at problem-solving. We will continue to work with Done Right Security. Especially after they showed us how a previous vendor had skipped some important safety issues. I definitely feel that our building is in a better shape than before.

    Xfinity - isps - Updated May 2026

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