Was trying to locate a phone number to make a complaint. So here I am. Today, Friday May 22, 2026 around 12:00pm, I was driving down Peabody Rd near the prison and the right hand lane was coned off for possibly tree pruning, but I heard a truck increase in speed behind me but in the right lane. I had a slower vehicle in front of me and I had no room to let another vehicle squeeze in between me (a sedan) and the vehicle in front of me. Once the driver was able to get back into the right lane, I saw that it was a tow truck and the driver door looked faded and it read "NORTH BAY TOW". Very unprofessional and UNSAFE. Would NEVER recommend. read more

was working at an apartment complex that i was hired for and parked in the parking spot for the vacant apartment and these guys came to tow my truck with no warning to the propery owner or management so they could let me know. These guys are just looking to pick cara up to get paid read more

predatory tows , illegal classifications to inflate prices , and blatant stalling to increase storage fees, and charges for dollies on every vehicle whether they use them or not . Don't forget if this happens to you write paid under protest and document everything . If I could.have put negative 10 stars it wouldn't reflect the level of poor service I received. read more

will steal your belongings once the car is in their tow yard . Also don't have a active business license

They towed my car illegally and came back to my car with scratches/dents NEVER use this towing company they didn't help pay for any of my repairs and i now have a court case against them PLEASE STAY AWAY!!! read more

North bay towing saved me from losing my car! I've been struggling to get my tire fixed & this dude came in & hooked me up! Got it fixed quick & professional. 10/10 service with them! Thankyou my Man! Wish I could remember his name. I believe he's the owners son. read more

We live in the Skylark Mobile Home Estate. I parked my car in front of our house because our neighbor was performing improvement. North Bay Tow came into our park and towed vehicle to Fairfield and cost $575.00 to recover. This company is unethical and should not be used. read more

North Bay tow tows cars elegaly. They go on private property to hook cars for the drop fee. The California law is cars on private property even if parked in red zone must be hooked up in front of management or police and fire when they are present for emergency services. Shame on you for not training your staff. The driver was rude and miss informed. read more

Connie is the bomb she takes care of business! It's family ran but they do the job and do it right !! read more

Northbay tow truck driver towed my truck broke into it and stole $3500 worth of stuff from my can I was in the process of moving so I had all my valuables inside read more

Early this morning my neighbor came home and seen them finna tow my car out my stall‍. Due to the fact that I forgot to put my parking pass in my window. I came out and showed them I had a pass. As I was speaking to the security, and the tow truck guy name Daniel. I just wanna let you guys know that Daniel is a really good guy@north bay tow!! He understood, told me all about the cost that I would have had to pay to get my car out of tow!! My God!! I give them a 5 star and would recommend this company. Due to the fact that I see that there understanding and professional also the security guard was very understanding. Thanks Daniel for being a nice and understanding person stay blessed Just to let you know they are only doing their job!! So don't slip up read more

My car got towed from in front of my house without any notice. I got their number from the police but the phone number doesn't work. WTF.

They came within 30 minutes of our call, seemed genuinely concerned of our well being. Not once did they have a change of emotion or attitude even when the job got more challenging. What a great experience and id highly recommend them to anyone, the best part yet we were able to find us decent comfortable reliable vehicle to continue our journey home. thanks north bay tow read more

North Bay Tow - Towing Near Me - Fairfield, California

Never use this tow company! My property was having tree trimming work done and contracted with this company to tow vehicles. They hooked up my sons truck but never left the property. They made him pay them in cash and didn't give him a receipt. When I called the company upset to say that is illegal and you have to give someone a receipt and to bring me a receipt or our money. The owner called me a bitch and said I'll kick your f'ing ass whore. The fact that these criminals are allowed to do business in Vacaville is disgusting. Yelp needs to make a zero star option. The city of Vacaville should investigate this business. read more

Believe the reviews....I'm surprised this company is associated with Strada 1200 ("luxury apartments"). Unfortunately I parked by the dumpster because someone parked in my spot and I didn't know what to do as it was nighttime. Definitely call "security" at Strada to get the person in your spot towed so you can park in your own spot. Anyways North Bay takes your vehicle to this strange dump and they demand cash. And you have to coordinate a time because they don't have an office there, just this dumpy area for hijacked vehicles. Anyways, avoid North Bay Tow and Strada 1200. Good luck! read more

Beware !! They towed my car under false intentions saying my tags were expired and they weren't even due yet. when i got to the location of my vehicle same day it was towed they were removing items from another vehicle they had towed when i got to mine they had broken my Ignition and started my car with a fork they messed up my seats went through my glove compartment stole my belongings it wasn't until i contacted the police they told me " just take my vehicle and leave " but it wasn't in driving condition and i was told by police once they arrived this business license has been expired for years now and have many lawsuits pending because they are now known as a "chop shop" these people are shady and i plan on taking full action against each person involved from the owner down to the person in my complex who is in works with them. read more

It's funny how quickly people put somebody down when they know they're in the wrong they're only doing their job. We have been working with North Bay Tow for over five years and counting with us now and let me tell you they are good people. They do what they are supposed to do. If you do not want your car towed then do not park where you are not supposed to. Some people don't realize how hard it is when people park in fire lanes and the purpose of them. Our experience with North Bay Tow has been nothing but great with them and especially with Pat (may he rest in peace) they are reasonable understanding, and kind people. It has been an honor to have them working with us. People need to realize at the end of the day, North Bay Tow is only doing their job. read more

I recommend North Bay Tow as their service was quick, professional, and courteous! My spare tire was stuck under my SUV and they took time to figure it out and changed my tire. I've never been more impressed and grateful for a towing company. 5 stars read more

HORRIFIC! I've been trying to get ahold of them for 3 hours! I live in an apartment with little to no guest parking so when I come home and someone in my designated spot and I can't get someone to tow it, I'm screwed. Unfortunately if I call any other company I would have to pay out of pocket. They are lazy and rude. So here I am at 4 am sitting in my car hoping they'll answer one of my many calls or messages. read more

Highly recommended north bay tow! They are fast and affordable. Made it to me within 20 minutes. Customer service was awesome!!

These guys helped me when I was broke down on the freeway ! Not a long wait (about 30 minutes)Very professional and affordable! I'd definitely call again if I'm unfortunate again. read more

0 stars they are super unprofessional, i was waiting well over 3.5 hours to get a tow. The guy was rude and super disrespectful. Since my tow was covered under benefits. They didn't care to complete the service request. They canceled it out because it wasnt a out of pocket expense. Had he would of showed up the guy would of got a $100 tip he continually to be rude and hung up the phone in my face. Every low star review that has been posted is all true. Rather if our tow is from benefits or out of pocket expenses everyone should be treated with dignity and respect. read more

I've never been through such a vehicle accident . A rollover on 505 N . The first tow company dispatched cost me $500.00 only to spend two hours to right the vehicle back on its wheels. Dissapointed I called around and got North bay tow. They showed up promplty and within minutes had my vehicle out of a stressful hazardous situation . Thank you very much North Bay Tow . you''ll always be my first choice . read more

words can't express how thankful i am for this company. my vehicle was towed off my property while I was gone. when i arrived back and noticed i called the company. I was flustered and frustrated( on the phone) but Connie was very respectful and stayed calmed until I pulled myself to a more appropriate response. she informed me on how to obtain my vehicle back. when I arrived on site Connie and Nita were respectful and quick to help me. they were understanding of my situation and offered a listening ear. they returned my vehicle in top shape and in a timely manner. the company is fair priced and put together with a reasonable/ compassionate team. read more

From the operator to the tow truck driver gave the best service. North Bay Tow are friendly and they were very accommodating to my special needs with my car. I wish I could give a sixth star for their timing. There was no wait time at all. Thank you North Bay Tow for the great service! read more

North Bay Tow - North Bay Tow to the rescue! Thank you for the tow! - Towing Near Me - Fairfield, California

Don't ever use this tow company. Rude, fucking scammer. They try to charge more when you have terrible position. Be aware this guys. read more

I had my car tow by Northway tow last night. My car front end of my car is damaged, window and door trim damage, That's just on the window paint missing from the door And the undercarriage came off. Very poor service. I will never Recommend this tow company to anyone. Poorly trained employee. read more

I rate this place a zero and also agree %100 with the 0 star comment below. I usually don't write yelp reviews, but this place needs it. We parked unintentional at a place that barely had a red line - why we got towed. The office is located in a sketch building/alley in the back. Difficult to find. Upon walking in, you get slammed in the face with old stinky smoke smell. Everything in this little office is COATED with old/current smoke and is a yellow tint. Add onto that like 30 years of dust + equally old office equipment and tv. Someone smoked in the office for YEARS and YEARS. Honestly cannot tell if it is still happening. So that was my first impression. The crude lady sitting in the front must have had a bad day or something, maybe someone pee'd in her cheerios. She proceeded to WRITE our Credit information down in its entirety, including the back numbers on a writing pad. She told us the amount without us seeing an invoice and charged us $250 for our towed truck. She slid our CC in her CC machine. I asked her about writing down our CC number and she said she needed it to enter it in the computer on our invoice. So tell me why she didn't just look at our CC that she had in her hand?! When I asked about her writing our CC number on that writing pad, she proceeded to tell us "I have worked her 19 years.. ect ect". Like I was offending HER? Umm YOU are writing OUR CC info down lady... After that, I'm not sure if she used the our CC info that she wrote down at that moment, but she ripped off that paper where she wrote our CC info on and gave it to us? Yeah that's what we want, a lose piece of paper with our CC info in it. Thanks. And I do know about those tricks where if you press hard enough when writing down info, it 'indents' on the next piece so it can be read later...so hope we don't get screwed over later North Bay Tow. She then printed out our invoice, and on the item line where it was a "Private Tow" the quantity was 1.5 and she charged us $250. Shouldn't the quantity be 1? We didn't have 1.5 cars towed... ALSO the "Towed From" address was not our address... We should be able to see an invoice BEFORE we pay. Unprofessional. We then had to drive way out on Peabody road to pick up our truck. We stood around at this janky junkyard infront of a locked fence for about 10min where we could see our truck. The lady said that if our truck wasn't there, the driver would "be there soon with it". No one was in sight. I called the office and a guy wanted to argue with us about "what did the lady tell you?! What did the lady tell you?!" he kept saying, and I said "She said that if our truck wasn't here, we would have to wait for the guy. Well our truck IS here and no one is here." He backpedaled and told us someone would 'be there soon'. About 20min later, it started to rain. As it started to down-pour, we decided to wait in my car. About 45min later, the driver showed up. This place is extremely unprofessional and both the locations are utterly disgusting. They need to rip up the 30 year old carpet and actually make it look professional and presentable. It has been at least 6 hours, and I STILL have a headache from 2nd-hand smoke. If you are pregnant, do NOT go in that place. Do NOT. This place was extremely scummy and sketchy, and I wouldn't trust them after the service we had. I know these business make A LOT of money, at least you could try to get the smoke out and make the reception room at least presentable and up-to-date to be in our century. Disgusting disgusting place. read more

My car was towed from the Bennington Garden Feb 21st. I called to get my car the next morning at 7am no answer I called the cell phone number for Pat who called back at about 200 to advise my car was at their tow yard and it would be 400+ to get my car when it had only been towed the night before. Fast forward I never received another call instead I was contacted by the Dixon police that my car was stolen and at Able towing in Dixon. When speaking with the officer on my case I was then advised that my car wasn't stolen but my plates were being used on another Honda that was stolen. I contacted Northbay tow and have not been contacted yet. I've left it up to the officer working the case to figure out that this company is crooked. I want my car back and the valuables in it. Let's see if that's what happens. I will update this review once I'm informed of the outcome. Until then I wouldn't suggest using this company and if you have your car towed please go get it ASAP as I believe they are in the business of tanning advantage of people when they are in need. Everyone needs a car. read more

I cannot say enough good about this place! I was in an awful position, with a car that I now longer owned being in their tow yard. Not only was Connie warm, kind, and caring she worked with me and made sure I was treated fairly and given a fair option through out everything. My daughter and I were treated warmly by every employee we met with, and they didn't even mind her running about like a crazy two year old! I would recommend them over and over again!! read more

I seriously went here because of the over the top crappy review from 2013. No one can be that bad right? I needed a jump. They were there within 5 minutes. The driver was sympathetic and warm. The dispatcher was also polite, she called me mam and gave me a price quote over the phone. Good people. read more

Connie was AMAZING!! I am very thankful to have the help she provided to my husband & I, without her assistance & knowledge we would be in big trouble. On top of it all she is super friendly & funny! I did not want to go to a tow yard but glad I got to met her because we had a few good laughs, she made a not so fun not happy event into a good one. In reference to the negative star review.. Don't believe all you read, don't let one negative review stop you from using Northbay Tow! The office WAS NOT dirty nor did it smell.. The office was well organized, clean & tidy.. read more

I'd leave negative stars if I could, guy towed my car completely wrong & damaged my transmission & didn't wanna fully pay it until I threatened to take him to court. Not to mention he dented the front of my hood & while my car was in the shop for about a month I missed worked & was so very inconvenienced. Also never got refunded the $330 from when he knew he messed up, plus he charged for a day storage when my car was only in there for less than an hour it was only longer bc I was waiting on him to let me get it. Rude, talks very poorly I didn't know what was more irritating the fact that he broke my car or the fact that I couldn't understand ANYTHING that came out of his mouth. Very poor communicator, awful with time & his little rinky dinky setup is located by some other people that think they so hard its irro, they try to be all in yo business like back back. It's not even a welcoming environment to get yo car back. Just all around trash. Please for the life of God use ANY body other than him. read more

I've use Northbay towing for at least 15 years and probably a total of six or seven tows, and I've always had a good experience. Their drivers are professional, competent, and friendly. When you break down and you need a car towed the last thing you need is somebody that's not compassionate, and their drivers are very compassionate and friendly and helpful. I recommend them highly. read more

I'd like to give 0 stars for this very filthy, disgusting business. Seriously it's like walking into dirty trailer trash world. If you don't know what that is I would advice that you head down to their filthy, stinky hole in the dirt that they call an office just for the trailer trash experience. First there's the stinky dog smell that hits you before you even take a step in, then the carpet/dirt floor and the dusty dark walls. They have one of those swamp coolers that give off that swampy dirt smell...ugh. It looks like like a trailer from the inside. There was a lazy looking dog sitting on a dirty chair watching an old, small tv. Then there was the receptionist....lets just say that she matched the decor and she was as friendly as the dog. Lets just say the vibe there was heavy. The workers... Gross. I've heard that the other Northbay towing offices are the complete opposite..well let me just say the Vacaville office is not representing you well. They don't even look like they shower...their office and crew is gross and offensive. Sorry but they're extremely unprofessional....Interesting experience. read more

If you happen to get your car towed...this place is the place to deal with! I was unsure where exactly they were located so I googled the business. Not only did I get their address, but I also read a negative Yelp Review about North Bay Tow. I prepared myself for the worst but was pleasantly surprised when I arrived at the Callen St. location. A friendly gentleman greeted us as we walked up to the building and the lady in the office was very helpful. I had to wait until the following day to get my vehicle out and it was very stressful. I was afraid I wasn't going to make it back to the tow office before closing time so I called North Bay. The lady that works the counter is wonderful. She was very accommodating and told me not to worry. She told me to take my time and just arrive their safely. The 3 employees that I met while there were very respectful and friendly. I felt I was treated very well and if I ever need a tow truck...I'm calling North Bay Auto. read more

My recent experience with this company was a complete red flag and shocking. My Car was towed to this company after an automobile accident, the staff was very unprofessional and come to find out the staff also went through my car as if it was there own and removed items that did not belong to them. I have taken further action due to this experience because no one should have to experience theft when there car is in the hands of a towing company..... read more