If I could give them a negative review I would. On Feb 13, 2023 I visited the dealership to look at a Used 2022 RAM 2500 Big Horn w/ Level 1 Equipment Group for 50,956 with tax and license they wanted to sell the car for 57,663 out the door. So I walked away. I contacted the dealership again when I noticed the price of the vehicle had dropped so the seller Jose, who worked at that dealership I told me that in writing that the dealership was willing to sell the car for 56,336. With a lot of going back-and-forth to seller via text told me that the dealership was willing to sell the car for 56,236 and if I was ready to come pick it up. On February 14 Jose again told me that the car was going to be sold for 56,236 out the door if I came to pick it up I told him that my brother was working three hours away and that he could not make on that date. On February 15. Jose was no longer available to speak to so I spoke to a seller named Lance. He told me that the car now he's gonna be selling for 58,000. I told him I have a text from Jose stating that if I come up today the car will be 56,236 so that Saturday my husband and my brother went up to the dealership I was told by the selling manager that the price now out the door was gonna be 59,000. We told them that we have text messages stating that the car was to be sort out the door for 56236 and they did not want to entertain that so we went home shortly after I reached out to them again and he told me that they were willing to sell the car and for 56,236 moments after lance texted me and told me that they had a showing the following day at 11 on February 16. On February 17 in the morning I received another text message from the dealership saying hi apparently they did not sell the car to the 11 o'clock appointment so I told them I'm willing to come and purchase a car if it was for that price so again, my brother and my husband went up there to pick up the car and once again, they had change the price again. This dealership is very dishonest and uses all different techniques to get you to come up to buy the car. However, they will switch the price on you when it comes to actually purchasing the car. The promises that they made were not honored and I only wear we told once we were told three times that the car was going to be sold at 56, 236. On Sunday February 26 my husband reached out to them again and told them are they willing to sell the car again because the price had dropped again to 49,000 they said yes and my husband reassure them that we were coming up and that the car was going to be set at $56,236. When we came up there, we were greeted by the manager, and he said that he was no longer willing to sell the car for that price. Shortly after we showed him the text, we told him how unprofessional that the dealership was and that we were going to report them by writing yelp review and that we had proof of their dishonesty. The manager responded by saying that they no longer wanted to do business with us because we were threatening them by stating that we were going to write a bad review. Apparently they do not know what threatening is we were stating the facts that we had come out to the dealership three times to buy the car and all three times we were greeted with the same service. I don't know if the GM or the owner of the company knows that their managers are treating their clients this way, but I hope through this experience, the other buyers are cautious when buying a car from this dealership. Very unprofessional, dishonest, and there should be some type of regulation the overseas companies like this. It's OK that I didn't buy the car but been treated this way was on called for. I hope the Better Business Bureau reigns down on them and so that no other customers will be treated this way. read more

Worst case of rights abuse I have experienced to date at a dealership. Unethical. I have purchased over 7 brand new Ford vehicles in San Diego over the years and am a self-proclaimed "Ford Guy". I have also owned several used Fords over the years for work. I have purchased, brand new, over 15 vehicles in the last 30 years and have had various experiences along the way so I feel that I have a pretty experienced place to speak from. I called North County Ford ahead of visiting to establish a pre-meeting understanding of my intentions to close a deal while there. I spoke with RC Castaneda (Fleet and Internet Sales Manager) and he seemed to be in sync with my intent and intended target vehicle. He even forwarded in an e-mail prior to my visit a bottom line price for the vehicle under consideration. I told him I would head over. I arrived around 5:00 P.M. on Friday, Sept. 4th, 2015 and left at approximately 8:00 p.m. completely upset. I test drove a vehicle that was $1100 more than the one we discussed previously as it had power windows and mirrors with cloth seats. I said this was perfect for me. It had everything I wanted. RC took some basic credit info from me and proceeded to present me with a structured offer. I was trading in a vehicle as well. The offer was not agreeable to me for several reasons. The interest rate was higher than my current one. My trade-in value was $2300 under Kelly Blue Book and under NADA and Edmunds. The deal had an extended service plan on it along with GAP coverage for an added total of almost $4500. Upon seeing this deal, I told RC I did not agree and asked for several corrections, the above specifically. He left to go talk to his Finance Manager. He did not come back for some time and I sat and waited. When RC came back, he told me they had submitted it to Ford Motor Credit. I asked what they submitted and RC played dumb with me. I asked several times over the next hour to see the deal submitted to Ford Motor Credit and was put off until being told the deal was denied. I still had no idea what was submitted. I think it is important to note that North County Ford and Ford Motor Credit Corporation are two completely separate companies, in case you don't already know that. At this point I insisted on knowing all the details and was walked in to the Finance Department to see the submitted deal and the Finance Manger stepped into the conversation for the first time. He tells me that the deal was denied and switched to the commercial department of Ford Motor Credit and they will get back with him when they do. He continued to talk AT me in a very rude, condescending manner telling me that the deal structure didn't matter and that Ford would come back with what it was willing to do... How bout that. He gets to know what Ford Motor Credit will accept to buy the loan and thereby maximize his gain on vehicle price, interest rate, trade-in value, possible add-ons and so forth. North County Ford was, without my approval or an agreeable deal on paper, reverse engineering a deal with Ford Motor Credit behind my back. When I confronted them about this approach, I was told that none of the deal structure mattered and that I was not going to dictate how the deal was put together... Really? I am completely infuriated that this happened and want to share it with the world! This is completely wrong! The consumer is getting ripped off in this whole sales process and the finance companies are totally in bed with them on it all. I will have to completely reconsider my whole willingness to want to buy through Ford Motor Credit or the dealerships again. Definitely not going to be doing business with North County Ford. Signed, one pissed off guy. read more

I am not your typical car shopper. I don't need to have someone tell me what I am looking for; I have already done my homework before I step foot onto the car lot, and I know exactly what I am wanting to buy. What I am looking for is professionalism. I want a salesperson who knows their craft. I want a salesperson who knows where to get the answers in the event he/she does not have them, rather than give me a B.S. answer. I want someone who dresses the part... a nice clean shirt, a tie and an ironed pair of slacks. Shoes polished, too. I want someone who is obviously proud of the place where they work, and who represents the business well. In short, I want good old fashion customer service. I was pleasantly surprised that I got all that I just mentioned and more! My time spent at North County Ford was well spent. My salesperson was top notch! His name is R.C., and he went above and beyond in assisting with my recent car purchase. R.C. took me on a well thought-out test drive; freeway driving, hilly area, sharp curves and a slight climb. He did this to show me the performance ability the vehicle had. He nailed it! The car does everything my husband and I need it to do. R.C made certain that I was shown how to operate and understand all the " bells and whistles" features that the vehicle has. R.C answered all my questions, of which I had many. He was relaxed, yet professional in all ways; I was not surprised to later learn that he has been selling cars for more than 20 years! My experience, from top to bottom, was nothing less than excellent. The finance gentleman was thorough, explaining details to me. The manager, a gentleman named Darren, was customer service friendly, and I appreciated that. A customer representative named Natalie was helpful in every way. I drove away from the dealership completely happy and impressed that I had purchased from North County Ford! THe next day, R.C called me to say thank you, again, and to answer any questions I still may have had. Now THAT IS CUSTOMER SERVICE SUPREME!!! The drive I made from Bakersfield was well worth my time and effort. I would recommend this dealership to any one who is looking for a great deal combined with professionalism and good old fashioned customer service. I will from here on give all my car buying business to North County Ford! read more

The service and experience I had here at the dealership was definitely amazing. It started with my little sister coming yesterday to look for a car for herself, she worked with the floor manager Jorge and he helped her tremendously. She went in of course scared because it was her first time buying a car, he reassured her that he was going to help her and that he did. She ended up getting herself a car and was so happy. It didn't end there tho, my stepdad ended up getting a car as well. So they came home and spoke to me about it, keep in mind I've been wanting to trade my car in for a little while now. So today I got up and said I'm gonna try and trade my car in. I got here and right away a man asked who I was looking for, I let him know I was referred to Jorge and within seconds he came out. He started by asking the basic questions and than said I'm actually going to have one of my guys Joshua help you out and I will keep checking in here and there. I let him know that was fine, Joshua had great customer service. He made sure all my questions were answered and reassured me that everything would work out. It all ended with me walking out with a new car that I loved. With all that said my experience was amazing and definitely something I will speak to my friends and family about. If you're looking to get a car or even trade yours in, go see Jorge. He will be happy to help you! After I had posted my review yesterday I didn't realize that I would be dealing with someone else at Ford or else I would have waited to post my review. But indeed I did, his name was Michael McGrath and he was a part of the financial department. He did such a great job explaining everything and making sure I understood what I was signing. He didn't just throw some papers at me and expect me to just sign them. He made the end of the whole experience great. I walked away knowing that I made the right decision by getting this car. Overall Ford Vista has many great team members and I will be sure to refer my family and friends to them! read more

I've been to this dealership​ about four times and three of those time, I had a really bad experience. Maybe it was my fault for going back, but it was awful. The first time was to buy a car, and the salesman refused to show me the car I wanted to see. He kept trying to force me to buy a car I didn't want and was really rude to my mom who came to help me buy my first car. Needless to say,​ I didn't buy my car from them. Next, I went back to get my car serviced​: tires rotated, oil check​..etc​. and to get my left rear tire patched up from a nail. About a few months later I got another flat in the left rear tire. I took my car in to get patched up, but to my surprise,​ I was told the guy couldn't​ patch it up cause I already had it patched up before and that's when I realized my tires hadn't​ been rotated the first time I came in. Also, because my tires had not been rotated they were worn out on the sides more and the mechanic said I needed to replace all my tires and very forcefully​ "suggested​" I buy new tires right now or he wouldn't be able to get to my car until tomorrow or maybe even the day after. I said no and took my car to Big Ol Tire and found out that my tires were fine and could run another several thousand miles before being replaced, but the one that had been flat twice​ did need replacement. I went back to Ford and tried to talk to the mechanic to see if he could put my flat tire back on the rim, cause he did not put it back on (that one's on me. I said he could leave it off cause he asked if he could since he wanted to close up shop and go home after I said no to the 4 brand new tires) and he refused to put it back on because​ I wanted to put a plug in it so I could drive it a few more​ miles and called me a liar when I told I complained to his boss about his actions then and before. After this experience, I decided to take my business elsewhere and have been pretty happy with Firestone. read more

I first visited North County Ford back in November of last year. I drive by it every day and figured I would stop by to look at the new 2015 Mustangs. I was greeted by a young man by the name of Thomas. I admit, originally I thought, "oh boy, here comes the salesman to try to get me to buy a car right now." I was pleasantly surprised because Thomas was not that way at all. He was very casual but still professional. We talked kinda like new friends. Little did I know what this would mean in the future. I must have visited the dealership two more times, each saying I was interested, but not yet ready to part with my current vehicle. I can only imagine how much Thomas was annoyed by my texts about how I found this Mustang on Dealer Inventory search, or if I build one, how long will it take to arrive. Thomas took everything like I had been friends with him for years. He was very responsive, despite my hesitation to buy, and aided me whenever he could. One of my last visits to the dealership to browse or talk about numbers, I was introduced to Patrick. He was looking into building me a vehicle and also informing me of what was already being built. I was informed by Thomas yesterday evening that a brand new Mustang had just come off the truck and it was what I was looking for. He sent me three photos and I had to see it in person. I stopped by the dealership after work around 19:30 and met with Thomas. He was more excited I think than I was. We went over and looked at the vehicle and I was in love. We went back to talk to Patrick and figure out some numbers. I can't disclose the deal they gave me, but I'll tell you one thing, I received more car for a better price than I had ever imagined! If you want to be treated like family and taken care of every step of the way, go and see Thomas and Patrick, and tell them Warren sent you from Yelp! read more

I actually live in Las Vegas, NV but found a great deal on a fully loaded 2013 Ford Fusion Titanium at North County Ford so I decided to get on an airplane, get a rental car and come see this car. I've set up an appointment with Dustin and as promised he had the car pulled up front, so we didn't waste any time looking for it. The car is great, but I wanted to focus on the dealership. Overall, my experience has been very positive. I came in with my own financing, but authorized a credit check as Dustin had mentioned that he can save me money. He came back saying they can only match my interest from Capital One, to which I answered; Ok, I'll stay with Capital One. Price wasn't negotiable, even though the car was sitting on their lot for several months losing money and that irked me a little, but not enough not to close the deal. I was of course given a run around that they are losing money on the deal, but Dustin was very sympathetic and I didn't mind. I then waited a little for a finance officer while Dustin was topping off gas and having the car cleaned. After about 15-20 minutes Jorge found me and we proceeded to close the deal. He was also very pleasant and not too pushy. He slowly started dropping the monthly payment, but I stayed firmly to my own financing until he made an offer I couldn't refuse. A whopping 0.8% reduction in interest which translates to $600 less in finance charges. I couldn't say no to that! Of course financing is provided by large national banks and not scary in house financing. Bottom line is my experience was very good, but any buyer should do research before making major purchases. Also, those looking for a car, increase the miles range for when you look for a car as a trip to a dealership that is farther away from you might just save you thousands in the long run read more

I saw two Ford Escape SUV's on the website for North County Ford that peaked my interest so I called them, spoke with Oscar Gomez who confirmed the vehicles were still on the lot. I made an appointment with them for Friday afternoon at 5:00 pm. When I arrived both vehicles were up front and ready to inspect and drive exactly as Oscar said they would be. Unfortunately Oscar had a family emergency and had to go home to take care of his family. I was turned over to a young man named Michael Genova who was every bit as proactive as Oscar so we hit the ground running by inspecting both vehicles, I elected to drive the 2017 Escape and was amazed at how clean, how comfortable the seats were and what excellent shape they were both in. Every once in a while you meet a person who after just a few minutes it felt as those I knew Michael for years. He was much younger than I am but was very knowledgeable about the vehicles and answered every question concisely. If he didn't know the answer, which only happened a couple times, he didn't try to bs his way through, he said I don't that for sure so let me ask. I respected that immensely. The pricing was good but I made the decision to purchase the 2017 Escape because I trusted this young man. He didn't try to "sell" me he simply answered every question honestly all the while maintaining comfortable eye contact. It has been a long time since I had as pleasant an experience at a car dealership as I did today. I recommend anyone thinking about purchasing a new or used vehicle to go to North County Ford and ask for Michael Genova. I have a feeling that you will have a good experience with any of the salesman as it seems to be NCF's positive culture. That being said, thank you Michael Genova for a great experience. I love my 2017 Ford Escape! read more

I went in to purchase a car on a Monday morning. I may have been the first customer of the day. What I experienced was OK, but not something I would refer to my friends and family. I met the sales representative right away and told him what I was looking for, the specific car that I knew I wanted. We looked at a few of the cars and then he got a phone call and had to leave. Then I had another sales agent helping me, and she was also very nice. We went on a test drive. I kept asking about the pricing and financing, because the price was not listed on the car. My questions about money were being avoided. Maybe that's one of their tactics but it's just that I do not enjoy that. I knew what my budget was and I knew were interested I wanted. I was sitting. With them at their desk when they ran the credit report, but the results came up in their associates office. So they had to go and meet with him and talk about all of the options before coming back to me about 20 minutes later. I did not realize that they had run the credit report based on a higher amount than the car was worth. Then they came back to me and told me that I could get the car with these options and bonuses and warrantees with this specific interest-rate. By the time I got the contract, I looked over it all and I had to go back and correct a few things that they had "overlooked" Or made a mistake on. They told me the car was X amount but on the paperwork it was about $1800 higher. So I had to have them reduce it. Then I noticed that the warrantee that they included in the contract was not free. It was $2500. So then I had to ask him about that and I said of course it's not free without you knew that. And I just feel that there was a few shady things that happened in a rush to get me signed up for a contract. read more

My daughter was looking to purchase a RAM 1500 pick up. He went to another dealer in HB and the truck we wanted to see was in the back and they wouldn't even pull it out. When we told them that we were not going to buy it they brought in "the closer" and who was actually trying to bully my daughter into purchasing the truck. We left and continued to look for her truck on line. We found one at North County Ford and I suggested to my daughter they we go look at it. Once we got there Paul helped us. The truck was a 2015 and it was up on the display rack. The truck looked brand new. Paul had it taken down right away and asked my daughter if she would like to take it for a test drive. After our first experience she was surprised at the offer and of we went for a drive. She liked the truck and Paul asked if we would be interested in running some numbers. Paul said the there was no pressure and that we could leave with a quote. That is when we met George one of the sales managers and we discussed the purchase of the Truck. All of his numbers matched exactly what I had worked up. George even beat our credit union financing by 2 points. Since we did not think we were going to by the truck my daughter just needed to process the purchase in her mind. George offed to let my daughter drive the truck to work that day (inDana Point) and return it that night. Needless to say she loved the truck. We went back that night and she bought the truck. Cameron who handled the financing could not have been more helpful. There were no last minute surprises. Eveything went as George had described. All in all is was a great experience for my daughter and she loves the truck. I would recommend North County Ford to anyone looking for a car. read more

I recently wrote a review and unfortunately I wrote it before I had test drove the truck they had been trying to diagnose and repair starting back in July 9,2019. When I recently had to bring my truck back after I was told by this service writer named Alex that they found the problem. He said it was the catalytic converter and they would repair at no cost. I received a call on Saturday the 17th of August from a young lady stating my truck had been repaired. When I was there made an appointment with the same Kingsland mentioned in the other post who saw me pick up my vehicle. I noticed my truck was very dirty as I had just had it detailed and the rattling still was there only worse. After a test drive on a Mustang I had to take it back in to get this issue resolved. When I gave the service tech that was there my information he insisted my truck had not been there. So he told me I would have to pay another 150 dollars for a diagnoses. As Alex was now on vacation I had no option. The service writer calls me and says my truck is ready its the catalytic converter ( which I already new) and I can pick it up. When I get there the paper work is not ready so I voiced my displeasure with the service writer. I admit I got very rude as far as I was concerned he was calling me a liar and since this has been going on since July 9th I was more than pissed. I never thought to get paper work when I dropped it off the last time as I had been there 4-5 times since stated date. They had no record and I had no paper work. So basically they kept my truck for another 5 days and did nothing at all. I agree with the young lady once they get what they want from u at any cost and tell u anything to get there business. read more

Highly recommended dealership to check out if you are in need of a vehicle, and on top of that try to get in on Matt's schedule, he is probably one of the most professional guys I have ever met in the industry. I wasn't in need of a new car by any means but was interested in taking one home if I fell into a sweet deal I couldn't pass up. Matt really knows his stuff, and if you give him a minute of your time he will make sure things work out for the better in your favor. The exact vehicle I wanted fell through and actually sold just a few days after I test drove it, and at that point I had completely decided I wasn't interested in looking at anything else. Matt tried to get the ball rolling but I couldn't get anything on my end to work out, when I gave up, he didn't, and he somehow talked me into coming back a few days later. On my second visit I started giving a few other vehicles a slight interest, I found something I liked, and I ended up being very pleased with the test drive. Matt managed to crunch the numbers and get me on my way in my new set of wheels, something that didn't seem the slightest bit possible just an hour before! Seriously, if you want a great buying experience, look him up. He's as professional as it gets, knows his stuff on the vehicles, and will work his hardest to get exactly what you are looking for. He made my buying process simple and pain free, and wasn't willing to give up because of a speed bump or two. He stayed on top of things every step of the way which only helps me to smile more every time I walk out and hit the unlock button. Highly recommended dealer and salesman, you won't be disappointed, I can promise you that much. read more