Had a great experience ordering and buying a 2014 Focus ST from Patrick at North County Ford. After a terrible experience with a Mile of Cars dealer, the difference was night and day. Patrick was communicative throughout the order/delivery process and had some good tips that saved some money. Ask for Patrick in Fleet/Internet. read more

I recently purchased my third truck from North County Ford and the experience this time around--as was the case on the two prior instances--was really great. There was no pressure sales and, having done my research prior to going to the dealership, I know I got a really, . . .really fair deal. The follow up, after the sale, as well as the service has always been top notch. I would highly recommend North County Ford for the purchase of a new Ford every day of the week , , , , read more

Tim Seaward did an excellent job. Very personable and great team to work with. Thanks!

Hooked me up with a 2015 mustang GT. They knew my budget and were willing to work with it to make it affordable! Thanks to Billy!

Went to North County Ford after being at a couple other Ford dealerships, and was highly satisfied. We worked with Blake, and his manager Abe. Blake was awesome from the get go. Never pushy, very informative, and extremely knowledgable. I purchased a 2016 Ford Fusion Hybrid, and I LOVE it. We had briefly met with Abe that night, however, said we would be back the next day to actually purchase the car. Abe was a lot more friendly and greeting us very strongly once we returned the following day. This was my first time purchasing a car and it was a delight. Thanks again for all your hard work Blake! read more

I went a couple of months ago and traded in my vehicle the salesman sold me the extended warranty and what not.. Everything was great until my vehicle started making noise. So I took it into the Service Department and had such a negative experience not only was the Service Tech rude but very unprofessional! All I got was negative attitude and excuses. I don't know why they sell you an extended warranty but yet when something goes wrong instead of helping you resolve the problem they find excuses and give you the runaround. So then I went into the office and I spoke to Jim Cole to which I explained to him my situation and the issues I'm experiencing with my new car which is not even 6 months since I got it from Ford. At that point Jim Cole checked on his computer my warranty portfolio and told me that the issues with my car are not covered under the extended warranty. To which I was confused why would they sell you something that they are not going to cover? Now makes me think do they even inspect their used cars before they sell as pre-certified? In that case I would of never bought that warranty since it doesn't work. Instead of Jim helping me find a solution to my problem all I got was his nasty attitude, cursing and screaming at me very unprofessional and unethical. He yelled at me and told me what do you want me to do we can't help you that's your problem not ours!! He then walked over to the Service Dept and told the Service Techs not to help me. That they were done with me and were not going to do nothing for me. Now I don't even know what to do or who to talk too that would be able to assist me with my vehicle. It's ironic how at the beginning they move mountains in order to "help" you get the vehicle of your dreams but the minute that something goes wrong and you go and ask for help all you get is excuses and poor customer service!! I went back today Monday September 25th to see if they would be able to assist me and Adam came over to "help me" and told me that the "Owners" told him not to talk/help me. Adam told me that I can't be putting them on blast that what's up with me? Adam then told me " Me and you are going to talk" then he asked me to go stand at the corner he pointed out and I waited for him for about 15 mins. He the took me into a room because he didn't want the customers present to hear whats going on. So then I reminded him when they "fixed" my timing belt 3 months after they had sold me the 2014 Pre-Owned vehicle. Adam then asked me if I was 100% sure that was the same problem with the car now. To which I'm not a Service Technician and that's the whole reason why I'm in the situation I'm in now because I'm not getting the Service nor the Help that I need. I thought that Ford does thorough inspections on Pre-Owned vehicles before selling them? No Adam is offering to reimburse me the money that was paid for the extended warranty as if that resolves the issues I'm facing. Obviously if I did not want the extended warranty on my vehicle I would of never bought it in the fist place. My intention of today's visit was to see how I can have a different Service Center other than North County Ford of Vista Service my vehicle under the Extended Warranty that I purchased? Because I NO longer trust leaving my vehicle in your hands...Like I originally stated it's IRONIC how the salesman are all over you and move mountains and do everything they can to close the deal. They promise you the world and sell you all this extra warranty & services for your vehicle and treat you with so much respect and are so friendly but yet the moment you encounter an issue with your vehicle and go back to them for help and solutions to your problems all you get is negativity and they give you the runaround. We've tried in multiple occasions to get a name & number of the person that would be able to assist us and left several messages on the Live Chat on North County Ford of Vista website and guess what not once has anyone bother to return a phone call or a message. This just reaffirms your poor unethical and unprofessional way of doing business and the poor service provided to customers. Very Disappointing!! On Monday September 25th I posted the same review on Better Business Bureau Website and I was amazed to see how quickly North County Ford of Vista sent their reply to BBB. It's funny how now North County Ford of Vista is changing the story and acting as the victim to its on benefit. Like I previously stated when I bought the car at the beginning of the year 3 months later I was having issues with my vehicle to which I took into the Service Dept and had repairs done. Now the battle back and forth between me and North County Ford is that I'm again having issues with the repairs done a couple of months ago which I do not agree to pay for the Mickey Mouse job done by their Service Dept. I wish I would of read all the reviews here before buying from Ford. read more

1.) There def needs to be a service department YELP for NCF, even though ive never had a problem with their service department. 2.) I owned a 2010 Ford Mustang and was reluctently upside down on it about 4 grand. I had went to atleast three other dealers who either tried to low ball my trade in or pretty much didnt want to help me at all. I went into North County Ford and was assisted by "Big Rob" or Robert. I had my 2 year old son with me and if you have children you know its a hassel to do anything. Rob patiently attended to myself anad my son. He pretty much baby sat him while i was signing all of the papers so that i could get it done faster. I ended up financing a 2013 Ford Fusion SE. By the time we were done it was about 7 PM and they even washed it for me. The Tech guy came out and showed me everything there was to know about how to use the touch screen display in my car and some of the cool SYNC features. The next morning I happened to see a smudge in my back seat and went back to see if they could clean it, that took about 10 minutes and it was just like new. If you need to buy a car I highly recommend Rob as a sales person. Hes great and doesnt push the car buying process on you. read more

Just bought a 2013 F150 STX from NCF and I had a very pleasant experience. Marcella was outstanding and the big bonus, not pushy at all! I didn't feel a lot of pressure, compared Mossy Ford, which hounded me and would not give me a straight answer on the sales price. The only reason I didn't give it 5 stars is that they didn't quote me the internet price, which was over a $1K less. I got that offer after holding out from the first offer. I probably could have received a cheaper price at another lot, but the customer service was great! read more

Hey guys just wanted to let all of you know car buying as you already know is one of the biggest decision.being 5 time car buyer with my recent purchase on my new 2014 ford fiesta I really want to thank Herb and George in finance for the amazing experience really would recomend north county ford they were amazing and a great experience in my life seeing as I purchased a 2014 ford mustang aswell back in august definetly going to buy another ford mustang down the road . read more

The selection of available vehicles; the availability of people to guide me through the features of the car once the sale was complete. Nice showroom; nice sales people. Buying a new car is never a fun process, especially when there is a trade in involved. This negotiation was no exception and it took a while to get to a price that fit my budget. But their desire was strong to reach a deal. I felt very comfortable working with each of the sales people (3) i spoke to. read more

Pretty much the best experience I've had with a dealership so far. The buying process was seamless, got the price I wanted and it was in stock. Went in recently for a recall, and the service manager, Steven Burke, was very friendly and personable. He asked if there were any questions or if he could help in any way. The car was spotless when I got it back, even the wheels were shiny! My old dealership would often wash my car and leave streaks on the windows, so I really appreciate my nice clean car! read more

I have purchased 3 vehicles from North County Ford and every time it has been very easy. The sales team has always been very professional and not pushy at all. This time I worked with Rich Dowdy and he was easy going and great to work with. We are a Ford family and I will always be a loyal NCF customer. read more

I have the utmost confidence in Alex and North County Ford when it comes to the servicing of my Ford Raptor! It really shows the level of professionalism when you deal with guys like Alex in the service department. From what I've experienced it seems that the whole staff is pretty awesome over there! Thanks Alex for all your help and efforts as always! Sincerely, Raptor Guy read more

This dealership is awesome!! It's under brand new management and I am part of it!! Come on in and ask for me and I guarantee you will leave nothing but 5 star reviews!! Amazing Place to work and being under new management we are here to help all of our customers meet and exceed 100% customer satisfaction!! It's going to be great!! read more

My husband and I came in to brows, ended up walking out with our GORGEOUS new car!! Sergio was incredible and patient with us as we looked at car after car. Abraham was SO amazing, he fought for us with banks (as our credit is poor) to get us approved, even AFTER he was off the clock!!! Jim was an awesome part of this whole experience too, making the financing process a breeze!! We appreciate EVERYthing these guys at North County Ford have done for us!!!!! read more

ABSOLUTE WORST CAR BUYING EXPERIENCE EVER!! DO NOT GO TO THIS DEALERSHIP THE STAFF ARE COMPLETELY INCOMPETENT AND LAZY!!! My boyfriend bought his 2018 mustang a few months ago and immediately noticed that the media console would switch between AM/FM radio or AUX on it's own. So he took it back to the dealership and they tried to tinker with the console but to no avail. We took it back and they decided to replace the entire console to see if that would fix the problem, which it did not. He also realized that the phone charger was broken because the entire piece came out of the console when he pulled out the charger. He had to take the car back in to fix the media problem and they tried to replace the modulator but that didn't correct the problem either. Then today while getting on the freeway a screw fell out of the steering wheel and I noticed that there was a seal out of place around the speedometer. He ended up taking his car to another dealership because the staff at this location are complete idiots. A FREAKING SCREW FELL OUT OF THE AIRBAG COMPONENT!!! I'll be sure to know who to sue if he was to get into an accident. I can't believe we wasted so much time with these MORONS!!! We live about 45 minutes away from the dealership, so for us to have to drive back and forth to fix things that shouldn't have been an issue in the first place is completely ridiculous. And they only provided a rental car once. My boyfriend had to take time off of work, and also wasted money on taking a Uber to and from the mechanic. I will definitely be contacting the corporate offices to file a complaint about the airbag screw falling out. This is a HUGE hazard and I am not going to risk our lives on a careless mistake from this pathetic excuse for a mechanic staff. Absolutely disgusted. read more

We came to buy a car today and the customer service from Sean Hester was immpeccable! He was very informed on the vehicle. George B. Was the finance guy and was so happy and light. They worked with our situation and made the deal! They made us feel like they truly wanted to make it a win win for all concerned. You wont be disappointed with these guys!! read more

They have the worst service department. They could not fix the transmission in my 2013 Focus. It was under warranty. They could not repair my 2013 Fusion Energy. Have taken their many times for warranty repairs. When time to trade in I will never buy a Ford again. They don't deserve even 1 star read more

Disappointing. I'm writing this review in complete and utter disgust. Do yourself a favor...Buy a Chevrolet instead. Depressing. Service department is waaaay over priced as with any dealer. But not willing to do the right thing. Shame read more

Thank you again N County Ford! My 6th vehicle purchased here. Scott Crowley has been amazing with all my purchases! Mike Castillo and Trevor Martin went above and beyond to make sure I was 100% satisfied with my purchase of 2017 Escape which we did in about an hour. Jim Goodine in service always is on top of things and makes it easy for service. Really appreciate the Ford family and we are in the market to purchase our 7th vehicle there for my wife. read more

The sales experience was excellent until I drove off the lot with my purchase. After two days, I noticed that two letters of the name plate had either fallen off, been stolen, or were never on and not noticed before I left the lot. Either way, I contacted the salesman who had told me to call if I had any issues. He informed me that the letters would cost me $50 each to replace. I contacted the GM Matt and left two messages to speak with him and never received a call back. Having worked a lifetime in consumer products, I don't understand a car executive that would give up years of service work and future car purchases to stiff a recent customer with a rather modest request for assistance. My purchase will be the last time I visit this dealership and will let my feelings be known to all our friends in the Vista area. read more

As expected I have not been contacted since reaching out as requested by Todd Nelson. Seems it's just an automated response by North County Ford to make it seem as though they're apologizing and attempting to rectify the situation. read more

Beware. Not to be trusted. What they agree to verbally means nothing. READ everything before you sign. You don't expect to find discrepancies and when you do the management takes days to call you back and basically tells you you should of read what you signed. They don't care what you were promised. Not a trust worthy dealership. So disappointed read more

I purchased a new vehicle from this dealer and found out i got. The worst deal you could have ever gotten. After showing the contract to a family member. Make sure you have a knowledgeable person with you before you sign a contract. I have never felt so taken. This is a business that you would trust. read more

Just leased a new Ford Escape from North County and we couldn't be happier w/ the experience. Jeff Pembleton-one of their internet specialists-is very knowledgeable about their products and very straightforward and honest when it comes to making a deal. We were finished w/ the deal in about 15 mins.. He answered all of my questions very honestly and he made everything easy to understand.Very nice person as well. Joey Montoya--the new car delivery specialist- was very knowledgeable about the Escape's multitude of electronics and his explanations were very clear and well planned.Thank goodness patience is one of his virtues. We were very happy w/our experience at North County Ford. read more

Just recently bought my 2012 hyundai sonata at North county Ford Robert was my salesman he was very helpful throughout the process. I love my car car and was very pleased with the service. :) read more

I just bought a 2013 Ford Taurus and had a good experience working with salesman Donnie Mcintire. He was friendly, informative and best of all not pushy. When we noticed a small glitch, we called Ford and talked to Donnie. Donnie took upon himself to make sure that the glitch was fixed and that we were happy. We also received a follow up call a couple of days later to make sure we were still satisfied. We would not hesitate to do business again with N.C. Ford. read more

Bought my new Ford Focus here a few weeks ago. After researching cars I wanted I decided on a Focus Hatchback. Looking online I found North County Ford had a wide selection available. I called and spoke to Don McIntire after discussing what I was looking for we set an appointment, when I arrived Don was outside ready for me and had the exact vehicle I was looking for ready. After a quick test drive I was sold that was the car I wanted. The sales process was simple I told them how much I wanted to spend and they made it quick and simple. Extremely happy with that evening. After driving the vehicle for a few days I noticed the interior lights on the drivers door were not working I emailed Don for a recommendation on who to see in there service department. He emailed me back in minutes. A few days later Don called to follow up and make sure the problem was resolved, unfortunately I had not had time to get it in and didn't have time in the near future. I WAS BLOWN AWAY when Don offered to pick up my vehicle that following Monday at my work and get the problem taken care of. Monday morning sure enough Don went out of his way on his way to work and picked up my car and took it in to there service department. Later that afternoon Don brought the vehicle back to me with the minor problem resolved and had even washed the vehicle for me. Great customer service. Don definitely knows how to take care of his customers. Highly recommend going to North County Ford and definitely see Don. Thanks Don I love the Focus. read more

North County Ford - My new car :) - Car Dealers Near Me - Vista, California

If you ever want to experience great service and a transparent approach you have got to work with Don McIntire. There was literally no inventory in San Diego County for the Explorer Sport i was looking for, he found one 180 miles away, did a dealer trade and made it happen. I spoke with five other dealerships before him that didn't even come close...thanks Don!! read more

Just had a great experience @ North County Ford. Justin was great from the moment we hit the lot. Patiently answered my questions and offered great comparison information. He got me the deal I wanted to purchase my CPO Ford Edge. Financing was quick and painless thru Mission Fed at a great rate. I LOVE my new ride! Go see Justin, you'll be glad you did! read more

I would like to THANK Aida & RC for the excellent service they provided to me on Sunday July 6,2014 as this was MY VERY FIRST vehicle purchase. (prior purchase was done by former husband) I started off with RC but he had a pending appointment which showed up within 10 minutes of me arriving. RC advised me that Aida will assist me from here. I already had an idea which vehicle I wanted to look at and the price amount I was able to afford. I test drove 2 vehicles and after test drive number 1, I felt Aida and I were BFF's. She made me feel way to comfortable. Which was refreshing as I didn't feel any pressure. I asked tons of questions and Aida answered them with confidence. Once we returned back to the dealership, it was time to crunch numbers. As we walked into the building, RC approached me and asked how everything was going. (very nice of RC to check in with me) Long story short, after crunching numbers with Aida, then Jorge, then Mike; I drove away in my new/used 2013 Ford Fusion which I've named "AIDA" 4 days later, Aida called to check up on me and the car and asked if I have any questions. I hope this service continues with the life of my vehicle. I already have a wonderful relationship with Alex (service advisor) as he assisted me with my former 2002 Ford Explorer. THANKS AGAIN & A ROUND OF APPLAUSE to Aida. RC, Jorge, and Mike, I THANK YOU too. Great customer service North County Ford!!! read more

UNETHICAL BUSINESS PRACTICES, SCAMS, FRAUD,IRRESPONSIBLE, INCOMPETENT, CROOKS!!! If you are looking for a dealership that has all of these words associated with how they do business, then North County Ford is perfect for you!! 4 Months ago, i purchased a vehicle from this dealership, and I still haven't received license plates or a registration. Even though I have spent over 1 hour on the phone with the DMV on 3 separate occasions confirming that North County didn't do their job, they will just play the blame game every time you call them and promise to get back to you, but they never do. Currently, the car that I paid North County Ford for in cash is not able to be legally operated on the street. Since I paid 100% cash for a vehicle, i expected them to do their part and properly do the paperwork with the DMV so that I can get license plates and a registration in my name for the car.I informed the assistant Sales Manager Jorge Bolanos in person of this matter, and the only thing that he offered was to top off my gas tank for my 1hr drive to their dealership. Since the dealership has been contacted on 6-7 different occasions, I am finally filing a lawsuit against them and they have been reported to their corporate headquarters as well as the Better Business Bureau. If you are considering buying a car from this dealership, DO NOT!! Go to a different dealership, ANY different dealership. Now I know why so few people want to buy American cars these days!! read more

I am sorry but I just want to say I didn't like the bussiness...it was perfect but days later they called me to return the car and I don't even know the reasons . Thanks Jonathan Casselman, Natalie and jorge. You guys were so good but the bussiness didn't . Mike the guy that helped me returning the car was not a good helper at all and he did not tell me a reason. read more

I went to the dealership for an appointment set a week ago to have may oil changed. I got there and the service dept. tells me it will be two hours before they could get the truck out. I couldn't wait and left. I felt like I was imposing on them for coming in. No one introduced them self. I never really met a service rep. I was really disappointed in the customer treatment. I have bought several trucks from the dealership and I am not going back. To many other dealerships and good service dept. to go to. read more

Bought my 3rd Ford Edge today, Gavin was my salesman. I do not enjoy the process of car buying BUT Gavin was a great guy, very honest, easy going ( no pressure) helpful and Dow to earth.. If your going to buy a car at Noth County Ford ask for Gavin, you will be happy with your buying experience. read more

Took my car here after transmission started acting up. The customer service was outstanding while there, but their customer service on the phone is not very good. read more

I have been a regular customer at North County Ford in Vista for 11+ years. We have purchased numerous cars from them and have received the best service as well as an outstanding product. If you are looking to purchase a new or used car I would highly recommend you purchase from them. read more

Major props to Internet Sales Manger "RC" and Financial (Consultant?) MIKE COTTRELL. Spoke to RC about a 2015 F150 I found on the internet and made plans to purchase the truck the next day. I met him on Sunday and everything went just as I expected from our phone call the day before. I was then introduced to MIKE COTTRELL in Finance to finish the deal. Mike was very patient and explained everything to me and my wife in terms we understood. I was in and out of the dealership in several hours. We felt like we were treated with respect the entire time, including the phone conversations with "RC" the day before. I was very comfortable in my dealings with both RC and MIKE. I highly recommend dealing with RC and MIKE if you're looking for a vehicle at North County Ford! Brett A. read more

This is based on the service department visit today. Took my new 2015 mustang in for a seal on drivers side differential that is starting to leak. I have been a mechanic for over 20 years and also worked as a service manager. I made appointment told them the issues and did a walk around with my car. After waiting I was told it was assembly lube from the factory.( I was laughing inside) I said to the service writer assembly lube is not used to set in a oil seal and if that was the case the other seal would show the same signs. So I drove it to Escondido and back to my house in oceanside because they said they sprayed it and cleaned it. I drove it on ramps and got under to check it again and you can clearly see where it is leaking still. I cleaned it even better drove it again and rechecked and sure enough you can see it where it is leaking. I called the service writer back here name is Shannon, (as a person she is very polite and kind) but when I asked her if she physically went out and confirmed that it had no leaks she states "she never goes out in the service bays". Myself as a service writer you know you always go and confirm what the mechanic says so it does not allow the mechanics to become picky and choosy type of mechanics that avoid the hard jobs if they can. Car only has less than 6000 miles. I am waiting for a call back and taking it back Saturday. I lost a day of work already. Very fustrared. 1. You see it starting to leak, 2. can easily use process of elimination by seeing the other good side is ok. 3. Check parts inventory status 4. Make appoint to return if unavailable to leave car. Or if part needs to be ordered 5. Be sympathetic about what accommodation the customer may need 6. Then fix the car. It is that easy. Hopefully I can write a good review about service soon. read more

North County Ford - Closer pic off left side differential seal. - Car Dealers Near Me - Vista, California

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Sad to report that I brought my 2012 Explorer here on 9/8/17 for a simple service which included a tire rotation, rear brakes and oil change. After I left, the car began to make a knocking noise when I applied the brakes as if something was out of place or loose inside the wheel. I have been here now for 3 hours and still no idea of what is wrong. What on earth did they do to my car!!!!! I'm not coming back to this dealership, now they want to keep the car for 3 days to figure it out. How hard can it be to diagnose, they rotated the tires and put on new rear brakes. UGH!!!! NOT IMPRESSED!!!! read more