Upon entering the dealership, I was greeted by Duarte, a pleasant enough fellow. I told him that I was looking for a CX-5, AWD in Grand Touring trim. Despite giving him the specifics, I was told that I had to sit down with him and answer a tedious questionnaire about what type of vehicles interested me, what features and options were important to me, why I wanted to replace my current car, etc. I know they have a format to follow, but when a customer enters the showroom and informs the salesman of the exact make, model, and trim that he or she desires, they should be allowed to skip this time-consuming step. I was interested in (and about to test drive) a silver CX-5, when I showed the salesman a rusty dent in the rear hatch at tail light level. This dealership sits on a small piece of real estate and the vehicles are practically parked on top of each other. We moved on to an undamaged vehicle for the test drive. I was happy with its performance and ended up choosing a similarly equipped CX-5 in a different color. I had the Consumer Reports Guaranteed Savings Certificate, which North Shore Mazda had emailed to me, so there was no need to negotiate the price of the new vehicle. However, they made a couple of shameless, low-ball offers for my trade, requiring Duarte to make several trips to see the man behind the curtain (while ignoring my requests to return my keys to prevent me from leaving the dealership). They finally agreed to give me $2,000 more than their initial offer for my trade. If you have an online certificate from North Shore through Consumer Reports, TRUECar, or AAA, make sure you've researched the value of your trade-in. They will most certainly try to make up the no-hassle price discount by giving you a couple grand less than your car is worth. The finance rep was friendly and was able to get me a rate comparable to my credit union's rate. However, it was only during the signing of the final paperwork that he informed me that I'd have to take the vehicle without an inspection sticker. North Shore Mazda, despite charging approximately $200 more for Documentation Fees than its competitors, is not equipped to provide inspection stickers, so customers must wait until they receive the registration in the mail and then have the vehicle inspected on their own time and at their own expense. In the meantime, the vehicle can be ticketed if it's parked on the street without a sticker. This is tremendously inconvenient and it's no wonder that they didn't mention it until I was ready to leave the dealership. Before I pulled away, Duarte grabbed one of the keys to show me one last feature. He then shook my hand and sent me on my way. About five minutes into my 15-mile drive home, I realized that the gas gauge was showing empty and a warning light was illuminated. They delivered the vehicle to me without putting so much as a drop of gas in it. After I got home, I started searching the vehicle for the second key. Just then, the phone rang. It was Duarte, calling to inform me that he had (inexplicably) put my key in his pocket, as I was leaving. I had to get back in the car and return to the dealership for the key. He asked me for the receipt for the $52 gas fill up and said he'd try to reimburse me, but all I've received from Duarte is a generic thank you email, requesting that I refer others to him. No apology was offered for my having to make a return trip to get the second key, either. Considering the rigid and impersonal sales tactics, inflated doc fees, no inspection stickers, and careless delivery practices, I would not recommend this dealership. 9/20/2014***One more thing: I recently noticed that my front license plate appeared to be loosely hanging from the front bumper. I removed the license plate and bracket and discovered that Duarte had missed the "dimples" preset in the bumpers, which provides threads for the license plate screws. I had to drill two new holes to secure the plate. Now, I have four holes in my front bumper instead of two. Please don't reward this dealership's sloppy practices with your hard earned dollars. read more

Very courteous staff and respectful. Perhaps the nicest dealers I have seen on earth! read more

I made an appointment to test drive a specific Mazda CX-5 that I had received quote for through American Express TrueCar. First, I had to sit through a tedious questionnaire about the kind of car that would work best for me. Um...ya that's why I went through True Car already. Strike 1. Second, they needed the cars to my current car so they could check the mileage and it's trade in value. He's also going to go get the CX-5 for a test drive. Off the salesman went... and after 20 minutes I began to wonder if he got lost or something. In the meantime, I got to watch other salespeople drag other people through the exact same questionnaire and sales pitch (i.e., we don't work on commission, family owned blah blah blah). Oh and there was one sales guy who had nothing to do but pace back and forth arguing with T-Mobile over a billing issue. Something about get billed for a multiple smartphones he never ordered or something. Strike 2. FINALLY the sales guy shows up with the Mazda CX-5 and we're off. The test drive was fine but the car was underpowered, in my opinion. Sadly as the poor car struggled to get up a hill, the sales guy babbled on about how GREAT that acceleration was. We get back to the dealership and he wants me to back up the CX-5. Easier said than done, even with the rear view camera. Visibility stinks in these AWD jellybeans. But of course the sales guy congratulates me for the world's worst parking job. My existing car was far easier to park in reverse. So easy in fact it was easier backing up into a spot than driving forward into a spot. Which is apparently what someone did at their dealership after their little joyride with my car. In other words, the sales man outright lied to me about why they needed my car keys and why he didn't return my keys to me after getting the mileage. Strike 3. Before going back inside the dealership I did one last look at the sticker. When driving the CX-5 I didn't see anything to indicate that the car came with the collision avoidance system. The car I had a quote for from True Car had collision avoidance. I had no intention of buying a car without it. The sales guy then admitted that this wasn't the car I had a quote for. Apparently that car was still being inspected. In fact, the dealership was STILL inspecting that car 3 days later when he called as a follow-up. Bait and switch. Strike 4. We went back inside the dealership where I was introduced to the manager. I informed him this wasn't really the car I wanted or had the quote for. By the way I also wanted to know what I could get in trade for my car, since they decided to take it for a ride. You should have the look on his face. BUSTED. They offered me $2k more in trade than the autotrader quote, but refused to put anything in writing. But at least I got my car keys back. Strike 5. It must have taken me another 10 minutes to get away from the chatty cathy salesman but I finally managed it. As I mentioned earlier, he called as follow-up 3 days later, by which time I had purchased and taken delivery of another car. Then he called again just to make sure I had purchased a car from another dealer so they wouldn't call back. Ya don't call back. read more

I strongly recommend that you avoid North Shore Mazda. I bought a new 2015 Mazda 3 from them last month. Here is what you can expect if you decide to do business with them: They have no problems selling you a defective car. Mazda issued a stop sale and delivery to all dealerships for a faulty fuel valve cutoff. This was a week before I came in to buy a car. North Shore Mazda was not supposed to sell me the car due to the recall, but they did anyway. They claim they have no idea how that happened. The day after I got my new car, I found out about the recall, and had to return it. I was then without the new car for several weeks while they replaced the whole fuel tank. They will lie to you about combining incentives. Mazda does not allow you to combine multiple incentives, such as the loyalty and college grad ones. Before you come in to the dealership, all the employees will say it is no problem to get both incentives, but once you come in then they say you can only get one. They will offer you ridiculously high APR for a loan. The rates were twice as high as what I had for my last new car, even though my credit is excellent. They said they could not go any lower until I said I would do my own financing through my own bank. Then magically they were able to beat the rate my bank offered. They will offer you "free" oil changes, which is a load of crap. Mazda recommends full synthetic oil for the Mazda 3, which helps it maintain a great MPG. The North Shore Mazda service scam is that every other service will be a free oil change, but it is regular oil. The salesman told me it is fine to put regular oil in the Mazda 3. Other Mazda dealerships, Mazda customer service, and Jiffy Lube were all shocked that they would use regular oil in a Mazda 3. After complaining to the service manager about all of these serious problems, I was told he would not do anything to help me because I had already submitted the Mazda new car survey. The general manager was also not helpful. He told me he would check into something and get back to me. I have still never heard back from him. read more

Walked into North Shore Mazda after briefly doing some research online. Upon entering the facility I was greeted by Roger G. Roger's people skills were off the charts and he instantly started showing me around the room and asked which cars interested me. I took interest in the CX3. Roger started telling me all about the car, he was very knowledgable about the vehicles. We went on a test drive and I was sold, not only because I liked the car, but also because Roger was very welcoming and knowledgable about the car. Any questions I had, Roger was able to confidently give me an accurate answer. If you plan on going to North Shore Mazda, I HIGHLY recommend that you speak to Roger and he'll help you out with whatever you need! read more

Me and my wife went here for test drive a mazda cx-5 our sales guy was Donovan Dodge who received us in a friendly actitud. right away he asked us what is the vehicle we are interested and we told him we want to test drive the mazda cx-5 Sport trim. right away told us that they don't have it in stock . Then we inquiry about the touring trim that they have it but, he don't want it today cause he is leaving. told us that he will call us when he have the sport model soon. many days after never call us back and we call him many times for this, but they or him never call us. We determined that this person and the dealership is a pure RACIST! CAUSE THEY NEVER CALL US AFTER MADE MANY INQUIRIES. PLEASE DO YOURSELF A FAVOR. DON'T WASTE YOUR TIME HERE. read more

First, if you are trying to recover from bad debt, don't even bother. YOU HAVE NO CHANCE. Unfortunately, I was a victim of the economic crash and have been struggling to work my way back up and make good on my debt. I've fulfilled my obligations with 7 of the 13 (yes, I know, but I've learned my lesson) accounts I used to have, and I'm working on the others. Despite that, my credit score isn't that great. I'll just have to keep working at it. With that said, this dealership will NOT go to bat for you with the banks they deal with. So, my length of employment, job title, length or residence and current wages mean absolutely squat to North Shore Mazda. I even have a sizable cash deposit and a trade. When I first started this journey, I initially looked at their online inventory. When I found a few I liked, I filled out their online application for financing. The next day, I got an email back from Courtney, the internet sales coordinator to inform me that another person will be in touch at a later date and that I needed to fill out an online financing application (which I had already done and was the reason they emailed me back, right?). Shortly after Courtney's email, I got an email response on my online finance application and it said this (I am copying and pasting): "Congratulations! Thank you for your credit application. We are in the process of reviewing your credit. Based on our preliminary review, we think we can come up with an attractive financing package for you." Ok, so far so good, right? Well, I got a response email from Teresa after I replied to her about what I'm interested in. This went back and forth for approx a week, and I was very clear on what car I wanted to come see. I had a date and rough time that I was coming in. In this exchange, she sent the following email: "Hello XXXXX, I have some good and bad news for you. As far as the 05 CR-V it isn't a vehicle that is able to be financed because of its age and mileage. However, with that being said, we looked at your credit and it looks as if we should be able to help you on another vehicle. When is the best time to come in and pick a vehicle? Best, Teresa xxxxxxxxx Internet Sales Manager North Shore Mazda" Ok, that's TWO acknowledgments that I'm good to go with financing, right? The date finally comes (a week after the very first contact) and I get to their showroom. I stood outside by the cars for a good length of time, not a single person came up to me. I finally wander over to two guys smoking by the building and tell them why I was there and who I was supposed to see. The told me that someone inside can help me. Translation, "We don't want to help you." I go inside and wander a bit, and a guy named Frank asked if I needed help. I told him the same info, and he went to spoke to the manager, Greg. Frank then comes out and says he can help me. We sit down and start the interrogation process of what kind of car I want, despite me telling him exactly the car I was here to see. After a while, he heads off and talks to the manager again and comes back and tells me that the car I came to see sold "days ago". What? Teresa knew that I was coming to see it, but failed to tell me it sold during the time we were still talking? Meanwhile, however, he was happy to start pitching more expensive cars to me. I declined and went home. I got a thank you email from Frank for coming down, which I thought was very cool to do, even though I didn't buy anything. That made me give them a second chance and I started looking again at what they had to offer and exchanged emails with Frank over a span of another week. During this exchange, however, I kept getting the vibe that Frank didn't want to help me. He kept saying things like "the banks require really good credit" etc....which I know isn't completely true due to a friend with a much lower credit score than me, and no job, just got approved to buy a new 2014 car. I called Frank today, and he told me I had to fill out an application for financing (which I've done already). I told him I did, so he said he'd call me back, and he did. We exchanged a few more calls, and then he told me that they couldn't get me financing, even though I was told TWICE that I could get financing. Frank said, and I quote, "I don't care what Teresa told you." WOW....just wow. I felt like I was being scalded like a child. If I could give zero stars, I would. HORRIBLE experience. Once I improve my credit and save up even more to put down, I will not bring my business here. Greg is doing a bad job (see other reviews). I hope the owners are taking notice. I will also file with the BBB for false information because they told me twice I was approved for financing, and then was suddenly not. I think I was discriminated against due to my appearance. AVOID NORTH SHORE MAZDA AT ALL COSTS. Please note, NSM is NOT BBB accredited!!! I filed a complaint. read more

I knew I wanted a CPO CX5 with low miles with a particular trim/color. They had it. I came in through an online inquiry and got to skip the tedious questionnaire mentioned. While the car passed the CPO checklist with the tires it had, I noted that the tread left was boarderline and they agreed --so they replaced them for me as part of the deal. Great. I get my car to take home, the 20-mile drive home on the highway was fine. Next day, go to drive the car again. Front right tire develops a loud rubbing, squealing noise --, especially at slow speeds. I called the dealership and they could fit me in two days. Meanwhile, I look more at the tire and realize it is MISSING two lug nuts. I take the car down the street to my local mechanic and they find that ALL of the lug nuts on each tire are loose. North Shore put tires on my car, and never tightened the lug nuts properly and then sent me on my way. I lost two lug nuts in a 30-minute drive. I feel incredibly lucky nothing catastrophic happened while driving this car. I can never trust this dealership to perform accurate and safe service. I also question the accuracy of the CPO certification given the lack of dilligence to details. read more

Buying a used car right now is brutal. But we had a great experience at North Shore. They were responsive without being annoying. They produced the vehicle we wanted and it was as described. Very pleasant staff for the most part. Overall high marks. read more

I went online to purchase a vehicle and put a 2K deposit down on Sunday. IWas supposed to look over the car on Friday and go over financing and when I got there I find they sold the car. I actually found out that the appointment they made with me at 6pm on Friday was not even valid. The finance manager called me to reschedule because the dealership closes at 6 on Friday's. read more

I went to North Shore Mazda because the other Mazda dealership I normally use was too busy. They gave me a spot for the next day and was able to get my car in for an oil change no problem. About halfway through the oil change they tell me my brakes are bad and I need new brakes/rotors (front and back) for the bargain price of $950. This baffled me. I said I would reschedule and they urged me to get it done ASAP and would schedule it themselves. I'm no car mechanic, which is why I bring it to a place to do the honest work for me. Apparently North Shore Mazda was incapable of any human decency. So I got a second opinion. I took an entire day off work to get this done because it was urgently needed. I take it to another place (Creonte Tire) which scheduled me no problem to get it checked out with a quote for around $600, which I thought was actually the more reasonable price. They get my car in and put it up on the lift and the mechanic there said that I didn't really need brakes. I was shocked. What? Why not? Well the kind gentlemen showed me my car and how the brakes should look and that I had plenty of tread left. Explained to me some things and told me I had 4 good brakes and rotors (the front were more than halfway worn and the rotors a little rusted). I asked them to kindly do the front brakes/rotors which was around $300. I was seething at the thought of North Shore Mazda actually trying to charge me $950 for brakes that didn't even need to get replace! Imagine my shock which I was shown how my brakes were still perfectly fine, when less than a week ago North Shore Mazda URGED me to get them replaced. I can't describe how angry I was. I know its a business and I know that's how car dealerships make money, but to lie and try to make me pay that much money for a job that doesn't need to be done and that can be done for $300-$400 is despicable. Absolutely despicable. I'm not a raving lunatic and I am not a fool. Please take this review seriously. IF you take your car to a dealership (any dealership, Honda, Subaru, etc), ALWAYS get a second opinion. I just saved myself $600 because I knew that price wasn't right. I wish I could give them negative stars for the work time I had to take off for the oil change and the brake job that didn't need to get done that I now have to make up, for lying and trying to rob me. I hope you take this review seriously and take your car ANYWHERE but here. Always be wary when taking to a dealership. Always ask questions and get a second opinion. read more

Two weeks ago I purchased a 2016 Mazda CX 5 GT from North Shore Mazda. What an exceptionally fun car to drive, especially around town in sport mode. I would like to take this opportunity to highly recommend the sales people at North Shore Mazda, especially Dacota. There was no high-pressure salesmanship and all of the sales people were eager to help and very accommodating. They explained to me that they are salaried, not commission-based, and it was evident that this was true since I did not detect any one-upsmanship or stereotypical car dealer shenanigans. If you're in the market for a new Mazda, North Shore Mazda should be one of the dealerships you visit. read more

Not my first Mazda but first one from this dealership. George Ciko was a breath of fresh air as compared to other dealership experiences. George was helpful, direct and honest/transparent. I highly recommend George and North Shore Mazda. read more

I bought a certified used Mazda there a few months ago. Honestly, I didn't expect much. I've only been to one dealership in my whole life that was good. North Shore Mazda weren't tremendously on the ball when it came to small details and I had to be assertive to get what I wanted. However, in the end, I got a good deal on a decent car and they competed with my bank to get me a lower interest rate, so I can't complain. Donovan helped me close the deal and while he's still a salesman (trying to sell me as much as he could...that's his job!), I found him to be very pleasant and nice to talk to. I took off 2 stars because they weren't very good with communicating with each other or with me. I was made to wait quite a bit when they knew I was coming back in...they still hadn't prepared the car. And the fact that I had to drive around without an inspection sticker for over a week was a terrible inconvenience. While it was an overall good experience and I'm happy with the car I got, it wouldn't have been difficult for them to make it a great one. read more

HORRIBLE EXPERIENCE. I e-mailed 3 top people; the General Manager (Dan Mcbride), the Sales Manager (Andrew Mwangi) AND the Business Manager (Jason Piazza). No one got back to me. ---- Below is the e-mail I sent ---- From: Jenna Sent: Sunday, September 23, 2018 3:53 PM To: dmcbride@northshoremazda.net, amwangi@northshoremazda.net, jpiazza@northshoremazda.net Hello, I received an e-mail asking me how my visit to your dealership went yesterday. I replied to the e-mail but wanted to personally e-mail you as well. I worked with Victor, he was great. I was all set to purchase a 2018 Mazda CX-5 Grand Touring with Premium Package. However, Bill Iannelli (internet sales manager) was horrible and because of his unprofessionalism he killed the deal. My parents and I were very happy with Victor...so much so that my parents said they were interested in purchasing the cx 9 from him next year (obviously Bill killed that future deal). I was ready to buy yesterday but Bill seemed irritated as soon as he sat down. We felt he was hostile and he made it very uncomfortable. He repeatedly kept asking how we got to he number we were offering. He did not ask in a polite manner but in a confrontational, demeaning manner. It was very embarrassing. The customers at a table near us kept looking over. It was the worst experience any of us have encountered! As I said, I am ready to purchase. I am currently e-mailing other dealerships to see what they can do on price and am looking to be treated with respect. Jenna read more

Stopped in on a Saturday morning. I was quickly helped - my salesman was Dmitri. He was a good guy, took me on a ride, and was quite funny. I didn't end up getting the car, but had a good experience. He called me later to ask if I needed more help and was quite pleasant when I told him I'd gone with another make read more

he first thing I noticed walking into the dealership was that there weren't ten salespeople overwhelming me and pressuring me. Andrew Mwangi was my salesman and he was extremely patient with me as I tried to figure out which Mazda would be good for me and for my daughter. I thought I was driving him nuts when I'd change my mind from the X5 to the X3, etc. but he was calm and gave me room to decide what I wanted. The best part wasn't the buying process but rather when we went to pick the car up, he took his time to show us all of the features and suggested a few for my daughter as well such as the walk away lock so she doesn't have to worry if she secured the car or not. He tailored the presentation knowing both of our needs so that she drove away happy and I felt safe knowing that the AWD will protect her while driving in the NH winters. I would recommend working with Andrew if you want a smooth process from start to finish. read more

My girlfriend called ahead about a CX5 she was interested in. Salesman said car was there and available to test drive. After taking her NH license to test drive they "can't find the keys to the car." Either this place doesn't have their stuff together, and loses keys; or they refuse to sell across the state line and aren't allowed to say that outright. Either way, a waste of an hour drive and completely unprofessional... read more

North Shore Mazda is the worst at treating its customers. After badgering me for almost two months with phone calls, some back to back, when I finally picked up the phone and hung up, the sales manager Bill Iannelli thought that the proper way to treat what he thought was a potential customer is with the following email response : North Shore Mazda sales@northshoremazda.edealerhub.com 6:38 PM (29 minutes ago) to me Thanks Jon, Your phone etiquette is impeccable. Your parents should be very proud of you!! Bill Iannelli Internet Manager 978-619-0225 Not sure what others think about their customer service but my experience is they are terrible and Bill should be let go. I hope no one buys a car from this establishment moving forward. read more

I've never leased a car practically on my own before, this dealership was the last one and I went to and the one I stuck with. The people there aren't too fond of greeting the customers which I thought was odd. The only two people who ever greeted my dad and I were the 2 ladies who work there! Zoe was my salesperson and she was really helpful throughout the whole experience. From the first time I went there about a month and a half ago until about 3 days ago when I got my car. She helped us stick to the budget as best as we could, gave us some space to decide but also checked in with us. The financial guys who work there also helped us out along the way. Although the wait can be a little lengthy (as in the day you go in to settle paperwork), it's worth it if you have the time and you're in the market for a new mazda. read more

This week I bought a new mazda, Eric my salesman made the process of trading in my Honda civic very easy and within a week I was leaving with a beautiful new cx5. From the moment I walked in to the dealership, my family and I were welcomed by Eric and the whole experience from beginning to end was exceptional. They had great deals and were very caring throughout the process, they informed me of everything that was happening along the way. The day I received my car they took the time to teach me all of the car features so I could get the best use of the car. Overall, I loved my car buying experience and will definitely buy more in the future. read more

I was searching for CX-9 since November of 2015 and I was working many different sales reps and Andrew Mwangi from North Shore Mazda was far the best experience I had. He was so accommodating from the second I walked into the door the moment I received my keys in my hands. He did everything he said he would do in a timely fashion. I wish I found this type of service earlier in search but I know where to go next time! I was beyond Happy with the service Andrew provided. I am so happy with my 2014 CX-9 Great Service--Awesome people to work with. If you are looking for a Mazda this the place to go. read more

We had a great experience with a salesman named Roger. It was a no pressure sale, which is what I expect people are looking for when buying a car. He was honest with us throughout the process and kept us up to date on any changes. If you are coming here, ask for Roger! read more

These old school dealers need to upgrade their staff. First, no one at the reception desk, then I had to get the attention of the only salesman there, then, They wouldn't even let me drive a car I got pre-approved for through capital one without wanting to know all the numbers first. The salesman seemed offended that I didn't want to give out my email address. I've purchased a dozen cars from mom and pops to chain store dealers and this is the worst I've seen yet. Do yourself a favor, you have a ton of choices in these parts, go elsewhere. Absolutely a low rate dealership. This happened on June 12 around 3pm. No wonder the place was empty. read more

One of the Worst customer service experiences I ever had. My mother-in-law and I both purchases cars from this dealership in August 2018. The first meeting was great, everyone was very helpful and caring but once we fully purchased our cars they could care less about us. Within 2 weeks of purchase both cars had issues. My mother-in-laws AC no longer worked and my car had cosmetic pieces falling off and hitting me in the head while driving. The General Manager Bill proceeded to scream at my mother-in-law stating that it's not his problem and we need to f@&!ing figure it out ourselves. Mind you after receiving my car I found 3 melted starbursts in the driver side door as well as a dirty paper towel and a BLU electronic cigarette underneath the front passenger seat. Which in turn means they did a half-a$$ job detailing and cleaning the car previous to selling it. They also didn't take responsibility for that when all I did was state the electronic cigarette wasn't safe because driving with my 6 month old daughter the last thing I need is a freak fire from the battery in the cigarette overheating and exploding from the heat from the sun. Luckily I found it before something as such could happen. Fast forward a month and my car no longer is able to start by itself, it needed to be jumped every morning just to start, assuming it was a battery we took it to get it replaced to turn out that we had a faulty alternator that according to my mechanic should've been tested and replaced before the selling of the car. The alternator was overcharging my battery and was causing the battery to leak which is also dangerous. This dealership was one of the least caring car dealerships I've ever dealt with and I hope anyone who decides to purchase a car from them has a better experience or better that, goes somewhere else where they actually care and aren't huge a-holes. I will never be purchasing from them again and I will warn everyone about them when searching for a new vehicle and steer them in a different direction. read more

First, I am ok with this dealer, but not ok with the sales man that I was dealing with. I don't know if you guys have met this person, Duarte, he told me that I have no problem to lease a car and he took my credit card to charge down payment for leasing. then the next week, he called me to sign the lease and take the car. so i drove over there. the first word he said to me is "sorry, the bank can't approve your lease request, so you have to buy this car", what? so why don't you just say it on the phone ? then he just sent me to the accountant to sign paper work. then I refused to do that. the accountant asked me "then why are you here?" , I said " that person send me in, I didn't say I wanna buy a car". Then I can see they don't wanna give my money back when I asked to, so I spent the whole morning to argue about the price, this person who called Duarte kept saying " this is a good deal you should take it". Seriously ?! lies after lies, then I just don't wanna talk to him at all. at last the accountant came out to solve the problem and made a deal with me. it was not the best deal, but good enough after bargaining all the morning. decreasing the loss I could have. and you know what ? this person kept saying "give me good rating online" and gave me two different websites to write him a good review, and all the days following he was calling again and again asking about the same thing. after I said I've done that review, then he asked how about the other website ? I said I've done both, you know what? it is never possible to reach this person again. no matter by text or email. what a great experience ! read more

Unless they have the car of your absolute dreams at a price you can't resist, give North Shore Mazda a pass. My boyfriend bought a used car here recently, and while Diomar, our sales guy, did a really nice job with us (friendly, professional, courteous, funny), everyone else who works here leaves a LOT to be desired. Got a good deal on the car (Diomar disclosed that it was because they needed to have a certain amount of cars under $10k, so their loss is our gain!), but it had some issues -- the car charging plugs didn't work (they were replaced after we pointed it out), the air conditioning drain was clogged and caused major water leaking into the car, soaking the carpets, and causing mold and mildew throughout the car. Issue #1: the financing. We had to come back twice to get the financing guy at a time he was actually there. He gave us four options (and only four) and I have no issues with the rate, which is earned by the applicant, we were sold four options with varying degrees of warranty coverage. I get that this is a sales enterprise, but we were not told the warranty cost was an optional extra until after we picked the cheapest option (which was almost $3,000, by the way). Just not happy with the bait-and-switch approach. Issue #2: the service. When I vacuumed the car about a month after it was purchased, I noticed the mats were extremely wet, and thought maybe my signif had shampooed them and not dried them well. Upon further inspection, we realized that the actual carpeting in the car was DRENCHED (like push your hand into the carpet and watch the water come leaking out drenched). He tore the interior out (because he works on cars for a living) and laid it out to dry, which is when we discovered two things: A) there was mold in the padding for the interior B) there was a section of the padding clearly cut out and a section that had been taped down. Clearly someone had been in the car before we purchased it. Now, I get that it's a used car, so there are bound to be some issues. But, we purchased it at a dealership, not a random lot, so I would expect a certain amount of pre-sale inspection to happen! Mold is a health issue (and I happen to be allergic), so we brought it back to the dealership to figure out what the heck was going on. Visit ONE: I am told to come back the following day, before 5pm. Visit TWO: I take a day off work so I can get the car to the dealership on time. I arrive and ask to speak to the person I spoke to the day before. No one has any idea where he might be. Ok... I explain to Useless Person #1 what's going on with the car and that I was told to come back today. UP#1 gets the manager. Useless Manager comes out, makes me re-explain myself, and shrugs. I'm not even kidding, he just SHRUGGED! He said "well I don't know what you want ME to do" and shrugging no fewer than 15 times in the 2 minutes I was talking to him. INFURIATING! If you can't manage the business, FIND A NEW TITLE. Finally, he says I have to go to service, and shrugs again. I, NOT BEING AN EMPLOYEE, have no idea where service is, and ask him. He continues to shrug (seriously..) and points me towards the back. No apology, no thank you, no NOTHING. He made it CLEAR that I was inconveniencing HIM in his empty showroom mid-afternoon. Give me an f-ing break. Head back to service, have to re-explain myself for the THIRD time to Useless Person #3, who again looks at me like, "ya, and?" and then says he'll take a look. I will say the tech guys in service -- specifically the one who took my car out back -- at least listened to me and feigned SOME concern. Everyone else was so dismissive of me I would NEVER shop at North Shore Mazda again just on principle. Thirty minutes later, UP#3 says it's "just what he thought" - the drain was clogged and now it's been drained and all will be well. He said it's "very common". If it's so common -- why didn't you inspect it when you got the car BEFORE you put it up for sale? *thinking emoji* hmm.. I asked him what they were going to do about the mold in the car -- he told me to SPRAY IT WITH BLEACH AND LET IT DRY. Thanks for nothing, pal. The icing on the cake came in the invoice -- he hands me the receipt for the work, and it says all the work that was done and then some phrase about how it was an courtesy favor from the manager. OH PLEASE don't go out of your way to help. With so much competition on 114 and locally, you can do better than North Shore Mazda. Diomar was the highlight, but everyone else needs some serious personal and professional training. read more

I haven't shopped for a car in years and the task was daunting. Searching for the perfect used car and talking with many dealerships was a bit exhausting! I was looking for the dark blue 2016 CX-5. I drove down from NH to North Shore Mazda after finding one online and talking with Bill. He was nice enough to send me a video right after they got the car. They were great to work with and made it a smooth, relaxed transaction. Other than a small hiccup at delivery, everything went very well. Thank you to Bill, Jason, Andrew and Sean. I would recommend them to anyone looking for a Mazda, new or used. read more

Excellent experience with our salesperson Jason, who was helpful from start to finish! We were first time car buyers looking for a pre owned vehicle, and therefore had many questions about the car and process. Jason was upfront in providing us with information about the car and details of the CPO warranties, and even when he couldn't be there when we picked up the car, ensured that one of the other staff gave us a full rundown of features and answered our questions. I would recommend working with Jason without hesitation! read more

I would love to be able to give this place a better review. The people I worked with were very friendly, and I ended up getting a great price for my 2010 Mazda 3 But. When I test drove the car that day, I mentioned to the salesperson that the alignment was off. She assured me that the service department would fix it when they did the final inspection. Fair enough. All the paperwork and inspections didn't get completed til about 7:30, and they close at 8, so when I realized as I was driving away from the dealership that the alignment was still off I hurried to get back before they closed. Not that it mattered. I was informed that their service department had closed at 5pm and all their courtesy cars were out that evening. They would let me take my old car back, except they had to cut the license plates off because the bolts were so rusted. They were apologetic, but it didn't change the fact that a specific problem I pointed out to them had not been corrected. Not to mention the alignment was on the 360 inspection that they showed me with check marks next to everything. Makes me wonder how many of those things actually were looked at on the car. I had to go back the next day anyways to bring the title to my old car, so I hurried to get there by 5, hoping to have someone align it for me. When I got there, they offered me a courtesy car, and said they would make an appointment with their service department for the next day, which seemed a reasonable solution, if not the immediate fix I was hoping for. It also meant making a third trip to the dealer in 3 days. Additionally, I only received one copy of the key to my new car. I've never seen a car sold (or even kept at a dealer) with only 1 key, so this was a real surprise to me. I share the car with my boyfriend, who over the past 4 years has lost 6 sets of keys, so a second key is a must, and a third key is preferable. They said they would contact the previous owner to find out if the previous owner would send them any spare keys they had. All the while I'm thinking, you've had this car for 4 months, why wasn't another key made?? Left after the alignment was corrected with their word that they would look into it. 3 weeks later I hadn't heard, so I called them to check in and got told they don't think there was another key. After telling them I'm having trouble finding a key maker with the right kind of chip I was given the name of a key company in NH. Just to confirm, I asked if their dealership makes keys at all, and was told the salesperson would check. Overall, the buying process was pleasant, and stress free, but ever since I signed all the paperwork, it has been so frustrating. They say you get what you pay for, and I did get a low price on my car. Maybe they left off the charge for customer service? :-/ read more

Bill is very unprofessional!! He strung us along on a vehicle that was not on the lot Saturday and was being refurbished. All week he told us that it would supposedly be there by Friday Noon. On Friday after 2pm he texts that the car was sold yesterday, it came in a day early and he was not aware was his excuse yet he had no problem texting Mon, Tues and Wed that Friday was the day, Supposedly 6 other folks were looking at the same car but it was sold to someone who happened to walk in 15 minutes after the car arrived on Thursday, BS! Why would he wait til Friday afternoon to text and why would he not try to sell his story better. He should've manned up and apologized and maybe I would consider another vehicle instead he ranted that he sells a lot of cars and that this was only 1 deal of many that he sells. Basically he didn't care nor wanted my business. With that said I am taking my business elsewhere. read more

I feel like part of the reason you see all these great reviews is because they ask you to write one after purchasing a car... but I have no problem recommending North Shore Mazda however because I had a great experience. Christian really went the extra mile to make sure I was happy with my purchase and provided a solid level of service. Being forgetful in nature, I left some things in my trade in vehicle that he went out of his way to retrieve for me. That right there showed me they are more than just you typical car salesmen here. read more

My wife and I had a great experience buying a car here! Andrew M. was very helpful throughout the process and we did not feel forced into buying at any point. It was really a comfortable and stress-free experience. read more

I had to edit this review after my initial experience at North Shore Mazda, but the original review deserves to stay for my experience in the dealership on the day I purchased my car: "I do not expect a pleasant experience when I walk into any car dealership -- maybe manageable, but not a 5-star experience. North Shore Mazda, and particularly Jason Piazza, made my day and I am ecstatic to have bought a car here. Jason was very knowledgeable about any aspect of the car that I asked about, but never forcing too much information and pushing a sale. Exactly how a car salesman should be, in my opinion. Thank you, Jason and North Shore Mazda." EDIT: Since the day of purchase, North Shore has been extremely uncommunicative and positively lethargic in getting my car to me. The car underwent some work -- I understand that takes time, but the work was done on Day 5 and I was supposed to get my car on Day 6. I was assured it would not carry into the second week, so I planned accordingly. I insured the car and made plans that involved the use of my new car. Needless to say, I didn't have the car that weekend. After many attempts to do so, I was successful in scheduling a meeting to pick up the car. The meeting was delayed and the DMV was closed by the time I heard from the dealership that the car was 94 miles into its 118-mile trip. They TURNED THE CAR AROUND AND BROUGHT IT BACK TO THE DEALERSHIP. They could not deliver the car to me because they needed to be physically present at the DMV and they could not leave the car at a park-and-ride because of liability issues -- I understand this. I do not understand the oversight in the timing issues with the car delivery and the DMV closure. I had taken time off of work to meet them at the DMV and had to do it again the next day. At this point I had insurance on the car for 5 days unnecessarily, and an additional ~200 miles were put on my car. North Shore refused any compensation at all. If you are buying a car from this dealership and driving it off the lot the same day, I think North Shore would be the best car dealership experience for that. Beyond that... be persistent and good luck. read more

I went with my 24 year old son to test drive the car he wanted to lease. He had already been working with Dmitriy Rutman. My son was impressed by him, but it takes more than a salesmen's charm to impress me. I have negotiated, purchased and leased many cars in my life. Let's just say, this was not my first rodeo. I felt that Dmitriy was both helpful and honest. He was not overly pushy and was quite respectful. To sum up my experience, it was excellent. I did read the other reviews, and honestly was very skeptical, even brought it up. I thought the world should know that I had a great experience and have no problem recommending the dealership or Dmitriy Rutman. read more

Came in to get a new car after my old Honda Civic had been totaled. As soon as i entered the Mazda. I was approached by Jason piazza. And he immediately and kindly asked me what my needs were. I told him i wanted a Mazda 3 and we quickly took a tests drive and i decided that this was going to be the car i brought. Two days later i picked it up. Jason gave me the run down on how to operate the car and what north shore offered as far a replacement tires and service centers. JAson was very friendly and knowledgeable especially as a new agent at the dealership. I was very happy with my experience and will not hesitate to recommend a friend. read more

I bought my first new car through North Shore Mazda with the help of Jason and George. After shopping around at a five or six other dealerships I ended up being put in touch with the GM who offered me a stellar deal on the exact car I wanted, offering to get it shipped to the dealership, in what was by far the most relaxed car shopping experience I had. That being said, when I first saw the car I noticed a number of markings on the inside of the door which ended up being permanent damage to the plastic. It isn't a huge deal, but I wasn't informed about it and when I figured it out it was downplayed as something that eventually happens to cars. I don't make a habit of kicking my door open, but hey, I understand the spirit of the statement--I just would have preferred to have my new car be in new car condition when I bought it, or at least have had the situation handled in a more transparent way. My other minor gripe was that there were a few miscommunications as I was passed around, including how much of a down payment I wanted to make and whether I had already paid for certain options which almost resulted in me being double charged. Understandable hiccups in the process. Would I recommend doing business there? Yes, and I have already been telling people I know that are shopping around for cars to check them out. It was a unique car buying experience likely made possible because they apparently don't make commission on sales but rather on positive reviews, which was often mentioned. It was a point they really drove home. Like, a lot of times. Overall, a very pleasant experience that was interrupted by a few incidences that reminded me this was still a car dealership. read more

Had a wonderful experience buying my car at North Shore Mazda! My Salesperson, Burton Bonjour, was so helpful & honest with me (something you definitely want when buying a car) I walked in with a car and price point in mind & Burton showed me great options & catered to what I was looking for, he was not pushy at all. I felt completely looked after at North Shore Mazda & it was a pleasure doing business with them! Since I purchased my car, I have received follow up emails & calls to make sure that everything is going well with my car. They definitely care here & I highly suggest shopping with them! read more

I was very pleased with having my car serviced at North Shore Mazda. I was treated very professionally from the minute I walked in the door. Everything was explained to me clearly and I was very satisfied with the work performed. My car was even washed when I picked it up! read more

I recently purchased a certified pre-owned 2014 Mazda CX-9 with 36,000 miles from North Shore Mazda, and I was very happy with my experience there. Some specifics: Pros: - Chris, the sales person we worked with, was professional, attentive, straightforward and courteous. As with any dealership you go to, you have to remember that the sales person's job is to sell you a car, so it's important to take your time, hold your ground, and make the right decision for you and your family. But at no point did I feel like Chris or anyone else on the staff was giving me a hard-sell. This was a huge plus for me. - The rest of the staff we interacted with (especially the finance manager) was also friendly and created a low pressure environment. - The car we purchased was clean, had complete maintenance records, fit our family's needs, and the after trade-in price we ultimately settled on was very reasonable. I couldn't be happier with the vehicle, and I think the deal we got was an incredible value. Cons: - My only complaint was that the negotiating process felt a bit slow and overly drawn out. But this is true almost anywhere you buy a car. Ideally, a car dealership would give me their best offer the first time I ask for it, rather than having to go back and forth, price compare at other dealerships, etc. This made the whole process take significantly longer than it otherwise could have taken. If it wasn't for this, I would have given them 5 stars. read more