We called Mass Appliance Masters for a broken washer that was leaking water into the tub. Mr. Oleg…read morearrived very promptly the next morning at the scheduled time and diagnosed the problem immediately. They were able to order the necessary replacement part and install it when it arrived about two days later. The washer has been working perfectly for about 3 weeks now. The price is on the higher side compared to other companies, but we are very happy with Mass Appliance Masters and would easily recommend their services. Thank you!

Update Regarding to the owner's reply: I am glad that you…read morereply the review. And you are the guy who came and did the work. But I want to point a few things that you are giving falsely. The MOST IMPORTANT: I search on https://corp.sec.state.ma.us/corpweb/CorpSearch/CorpSearch.aspx I could not find this company is registered with MA. It could use a different business name or something. I posted the screenshot below. 1. The machine is having board issue due to you bypass the safety check on the machine without permission. And you broke the machine, now it is not only could not spin dry, but also could not wash. The machine is totally damaged at this point due to your work. 2. For the first visit, you did not provide the estimate 30 mins before the appointment. The fact is that we waited 1 and half an hour since the appointment time. And get no calls or messages. Then WE called your office, then find out he could not attend the appointment due to the previous work was stilling on going. Then we rescheduled the second appointment. So there is 30 mins before notice or anything for the first visit. For the second one and third one, WE called 30 mins before the appointment to make sure, since we did not get any calls. If you believe your company is doing what it is doing, then you need to do a better job on employee training. 3. Up to the third visit, you could not fix the machine, and it is normal to challenge your diagnostic work plus you totally broke the machine at the third visit. It is quite normal to challenge your ability at this point. 4. The "Heavy load" your technician claimed is 2 shower towels, 3 hand towels and 2 kitchen towels. I have my tenant records the washing process and what the load is. 5. You as a man walk into a woman's face and telling her that she is not normal when she is calling your company to complain about the service. This is becoming a threaten and calling the police is a way to deal with threatens. And to be honest, it is shameful for you to threaten your customer using body advantage. 6. And you are being racist. And I have my tenant hearing the whole conversation, and the neighbors. I understand you are backing up your employee. But please be honest. If you are running your business by not telling the truth, it will not go far. DO NOT FOOL YOUR CUSTOMER. Original Post----------------------------------------------------------------------------------- Zero stars if I could. Extremely unprofessional and a complete waste of money. We called Mass Appliance Masters to fix a coin-op washer. They missed the first appointment with no heads-up, told us that they could not make it ONLY after we called. They diagnosed "belt and engine" issues and collected $195, but the machine is still broken and won't spin at the end (clothes are soaking wet every time). During the third visit, the technician tried to blame the failure on "overloading" a load that literally consisted of 2 shower towels and 3 regular towels. Instead of owning up to their failed repair, the technician got aggressive, acted totally bossy, and told me directly that "you are not normal." and ask if I were the technician or he is Taking $195 for a broken machine is bad enough, but insulting customers is crossing the line. Avoid this company at all costs.

Ryan is amazing. He's on time and easy to contact. I've used him for all my appliance needs for a…read morefew years now and he is my first call whenever I have an appliance break.

Ryan was great and replaced a control board in my oven which was out of warranty. He took the…read moretime to explain what needed replacing and why. Unfortunately I still had problems so called Ryan back, puzzled. When Ryan came back he had already researched the issue. It was the part itself, and an ongoing class action suit from the manufacturer. He shared the information and I was able to pursue a return. He also took the time to confirm that everything he had done was correct and that the oven was working as well as it could be. I appreciate his honesty and willingness to go above and beyond. I hope I don't need more appliance repairs soon, but if I do, I will be calling Ryan.

My 20+ year old Maytag stackable washer stopped working Friday morning. We called Saturday (they…read morewere closed), left a message, and got a call back first thing Monday morning. The repairman was here by 9:10 Monday, replaced the broken piece, and had my washer fixed in under 30 minutes. I'm happy to pay for proficient service like this!! This level of efficiency, professionalism and dependability is hard to come by these days, but was top notch all around, from the gentleman on the phone Mike, to the repairman who came to the house. I could not be more relieved to have reputable service like this just one town over! Thank you!

I highly recommend Greg Rogers . Very punctual, honest , fair prices . I have been using them for…read moreyears . Stick to those simple appliances without the fancy smart features and buttons . You save a lot of money and aggravation and you keep a business like Greg Rogers open for a long time to come .

If I could give over 5 stars, I would. Ned and Cameron were fantastic about answering all of my…read morequestions, being totally upfront about what they were doing and the timeline of my situation, and working until the job got done. I would recommend Edgeworth Appliance to anyone who needs their appliances repaired or replaced. Detergent fell all over the front of my 2021 LG 3400 washing machine, which had otherwise been working fine. I found Edgewood through the LG service website, and Cameron at Edgewood was able to send Ned to me the same day to evaluate my machine. Initially Ned thought it could be repaired and he ordered the parts. A few days later when the parts came in and Ned installed them, It turned out that the detergent had done more damage than he thought and that it would be more cost-effective for me to go with a new machine. He didn't charge me for the parts, and instead priced out a replacement machine (I ended up going with the LG4000 since they had it in stock and it has a sanitize function and wasn't that much more expensive than the 3400) and told me that he would be able to install it for me the next day if I wanted. Ended up being the day after, but Ned kept in touch to make sure I was ok with the delay. Cameron also stopped by to help Ned carry the machines around since the staircase in my house is tricky. I like the new machine, and I am happy.

Easy scheduling, fair prices, nice tech. He leveled out stove, it is a gas stove and we couldn't…read moredo it ourselves.

I'm very pleased that the technician stayed committed to getting our refrigerator fixed. It did…read moretake three visits to finally resolve the issue, which was understandably frustrating, but I really appreciated his persistence and willingness to come back until the problem was completely taken care of. Most importantly, all of the additional visits and work were covered under the original quote, with no extra charges. That was greatly appreciated. In the end, the refrigerator was repaired properly, and I would recommend this repair service for their professionalism, persistence, and fair pricing.

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

Adam is professional, knowledgeable and on time. It's easy to set up an appt online even for Sunday…read moremorning. Absolutely worth calling for repair of Wulf oven/stove and Subzero refrigerator.

dude showed up and was helpful, spent a few extra minutes talking about the situation so I could…read morelearn something.

I called My Son's Store yesterday to get a dryer part for my elderly parents..I inquired about a…read morepart, which he had. He then asked me if I planned on replacing the part myself. When I said yes, he advised me I should not do it muself, because it can be dangerous and can be complicated..I asked if he does repairs and he said he could be at the house this morning. He called right at 9am and was at my parents house within 20 minutes. The dryer was working again by 10 am. He charged a good price and was super nice to my mom. I recommend him! One guy wanted $100 just to walk in the door.

This place is HORRIBLE. My boyfriend went to the store and put a cash deposit on a fridge. I went…read moreto check out the fridge but wasn't happy at all with the appearance or the 30 day warranty. It was a used fridge for $375. Right before we stopped at the store we had gone to Home Depot and found a brand new fridge at $380 with a 5 year warranty!! So we ask for the deposit back and he says, I don't got the money come back tomorrow. We are just moving to lynn from Boston so that's super inconvenient. Fine. A few days later we are moving furniture so I called the guy in the morning to tell him we were coming and I called when I was on my way. He said, no problem come. We get there and we forgot the yellow receipt at home. He gives us the hardest time about giving us the money because of that. But what really pissed me off was that when I asked him to pull his copy of the receipt out all I get is a blank stare. He wouldn't give the money back because he didn't have the receipt in his books. As a business they should keep record of all transactions but this place is a hole in the wall. They grab broken down appliances and resell it for almost the price of brand new appliances at reputable companies. Don't ever go here because you will regret it.

Sergey did amazing job to repair my washer and recliner! Tha…read moreprice is reasonable I definitely recommend him if you need to fix something.

This was the second time I hired Trusthub and once again they exceeded my every expectation. This…read moretime I needed a louver folding door repaired because the door is part of a pair that have an unusual length and width. There are no available replacements in that size and I did not want to pay good money for a mismatched, off-center pair that Home Depot was attempting to foist on me. Myklos saved the day amd with much care and ingenuity put the slats back in place and replaced a missing slat with a clever fix. Honestly, it looks like it was never broken.

I am very happy with this company service and work ethics . Hammid is very kind, knows the needs…read moreand his pricing is great. Also very communicative He has repaired my dryer and also my stove at home for a great price and very quick. I recommend his services. Ariel Gonzalez

What a horrible experience. The only positive is that the repair guy came within a day. He was…read moreunpleasant bordering on rude. He "fixed" the washing machine only for it to break the day after with another issue. He argued with me that he could not have caused it. He finally agreed to come, $80 later, he "fixed" what he broke. I was now in the hole over $200. A month later, the washing machine doesn't work, same exact problem as when I called the first time. Don't waste your time or money.

Hien installed wired smoke detectors in a very professional and effective manner. A 10 out of 10…read more Received services within two hours of calling.

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more