I called North Valley Mechanical because I was have problems with our master bedroom being hotter in the summer time and cooler in the Winter time than rest of the house. They gave me a two hour window. Tracy the Technician called me when he was 15 minutes out to let me know he was be at my house shortly. Once he checked everything out we gave me three options that would fix my problem. He also went and checked my A/C unit out to make sure if it needed any servicing. Thanks you Tracy and North Valley Mechanical for all your help. I would recommend your company to my family and friends. read more

Had to have a new A/C unit put on our roof. The technician " Tim" was Awesome to work with. So pleasant, kind, carrying. We love the new A/C unit. They were so tidy as they cleaned up the mess from removing our old A/C unit. I recommend this company with 5 Stars for sure! read more

Easy to schedule, arrived on time, explained everything, took pictures, made me feel comfortable that I wasn't being over sold. Enjoyed the conversations as he performed his work. Definitely someone I would use again! read more

My A/C stopped working on a Friday evening--I called my home warranty company who setup a ticket with North Valley Mechanical. This company is amazing! They came to my house and confirmed the A/C unit was working well--no issues! They looked at the thermostat which was very old and replaced that and then on a final check, started seeing issues with the voltage. They checked the electrical panel and said there was a "sizzle" sound when the breaker was turned on. They were not able to replace the breaker and said they would reach back out to the home warranty company to get an electrician for me. Literally five minutes later, I received an email from Sunbelt Electric and an appointment time. They came by today and fixed the electrical issue and the A/C started right up and cooled my house down from 91 degrees to 80 degrees and I'm the happiest person in Phoenix right now! Thanks for all you've done to help me North Valley Mechanical! You are truly top guns! read more

North Valley Mechanical to the rescue!! Our AC unit blew out today in the 113 degree plus heat! I called North Valley Mechanical even though we have a home warranty because I have used them for 10 plus years and they have never ever let me down! Kendra (who is AWESOME) said they would try for today but if not would find a way to squeeze us in tomorrow. Less than 30 minutes later Kendra called to say they were sending a technician this afternoon. She knew we were leaving town tomorrow and didn't want to have us worry or have my mom sit in the heat waiting for them. They saved us potentially boarding our animals and us finding a hotel room. My mom too has used them for 20 plus years and just 2 weeks ago they came same day to help her with her AC shutting off (it was a battery that died). They service our heat and air conditioning every year and they have always gotten any issues resolved immediately. Their technicians are fantastic and the owner Kirk is so knowledgeable and professional!! And again I can't say enough fabulous things about Kendra! When you live in the desert you NEED to have an HVAC company you can count on and North Valley Mechanical is that company!! Thank you from the bottom of my heart for always being there for us - especially today during record heat!! read more

We have unique HVAC units here in the condominium complex where I live in Scottsdale, and I can't say enough about the folks at North Valley Mechanical! Jared at NVM takes care of my HVAC and does it efficiently and thoroughly - couldn't ask for more! Tried another HVAC tech service after I first moved in, but they had never worked with a unit like mine and really did no maintenance at all, but charged me premium prices of course! I switched to NVM as all my neighbors use them, and couldn't be happier!! I highly recommend them!! read more

Our central air failed Friday evening around 8:00. I immediately completed an on line request for service. Saturday morning I called and spoke with the answering service, just make sure the email request was received. The answering service was professional and asked the relative questions to help get our air fixed. At 7:00 am , one hour later after my call Kendra called me to ask a few additional questions and then schedule the service. Kendra was able to schedule a technician to our home between 1-5. We were so happy a tech would be able to come out that day. Tim, our tech arrived at 1:00. After we had a conversation about our unit Tim was able to narrow the problem to a couple of things. He identified and fixed in a short time . Quoted the repair and fixed our cooling problem within 75 minutes. Our internal air temp has dropped from 85 to 82 in less than an hour. I can't thank Tim and Kendra enough for professionally fixing our cooling problem. Working with North Valley Mechanical has been a pleasure. PS. This is not my first great review on North Valley. Thank you for saving our weekend. read more

I could have had a better experience on the phone. I was connected with this company through my home warranty company to repair my A/C. Payment was demanded for the items not covered before work was started or she was going to pull the crew. I'm not used to paying for anything until the job is done. Other than that the crew was excellent. read more

I just had a new system (outside a/c unit and gas furnace) installed on one side of my house by North Valley Mechanical last week. The installation crew was extremely professional and thorough. This is the first time I have used this company. They came highly recommended by a Realtor who had heard very good things about them. The price was thousands less than other companies. Kendra is a delight to work with. This morning I also had them install a 2nd WiFi thermostat on the other side of my house so that I can adjust the settings via my smartphone. The appointment was set up very quickly, the installer was on-time, and again very professional. So far, I am very pleased. read more

Here is an update, following the Kirk's comment. We receive the quote while the technician was on his way (he was like 5 minutes away from the house), so yes I approved: the guy was almost here and Glen said it was going to take a few hours when he came on a saturday morning to diagnose that the board had to be replaced. So I assumed it was the right price. I never received anything by email. Understand my surprise when I see that it takes 5 minutes to replace the board and of course I called right after to understand what it is that cost 250$. Kendra told me that Kyle will call me back to answer that question. He did: 10 days later. Accusing me of refusing to pay a bill is HIGHLY offensive. I will never tolerate such offense. In private and in public. I am looking forward for your apologize. I have always respected your technicians. I made sure they had plenty of water, and have always treated them with respect while on site. I have full respect for the work anyone do, as long as done right, for the right price and in the right amount of time. Understand that paying for a service that has not been completed is quite hard to do. read more

Based on the multitude of 5 star reviews, maybe my experience was just a fluke. But this company was a huge letdown. We needed the elbow to our AC patched up, so my home warranty company sent out North Valley Mechanical. I spoke with the receptionist at NVM and reinforced multiple times that our 2 story condo was very high, had a steep pitch roof, and that there were both tile and shingles on the roof. She google mapped it and said it wouldn't be a problem. Also, she gave me a 3 hour window and said she would make a note to have us be the last appointment of the day during our window of 2-5 pm, so to limit how much time I had to take off work. I was skeptical. And of course, the technician called at 1:30 saying he was on his way. We were the first appt and I had to leave work 2 hours early. He arrives, seems pleasant enough. And I can't really blame him for refusing to go on the roof. He was scared. I get it. I don't like heights, but what's the point of being an AC repair man/company if you are afraid to get on a high ladder to reach the roof? He calls his company and they tell him not to go up there. I talk to another receptionist at NVM and I am quite disappointed. I wonder and ask her "So how do all these other AC units get repaired or roofs get replaced?" She goes on and on about how they don't allow their employees to walk on tile roofs and other things and that only "one-van operations who don't care about their employees" would allow them to climb such high buildings or tread on the tile. Which incidentally, I had a roofer the previous day on the roof, with no problem, and he was definitely not with a "one-van" roofing company. So the next day, another AC repair company, a rather large and quite famous valley company, and certainly not a "one-van" operation came out. The repairman looked up at the roof, grabbed his ladder, and went right on up, tool belt an all. He took pictures and was done in an hour. I told him about my experience with NVM and he said "Well some companies just can't handle doing their job". Agreed. read more

Worst company to deal with. Technician didn't know what he was doing, left without doing a thing and put a hole in my dry wall. They were sent to me by my home warranty company. Thankfully they sent out a competent company after Noth Valley couldn't figure anything out and fixed my problem. My advice is avoid or if you have a home warranty tell them not to send North Valley Mechanical. read more

I am so thankful to North Valley Mechanical! My AC went out on Friday night, making for an extremely unpleasant night trying to sleep in a 90+ degree house. I literally slept on the concrete floor... desperate times people. Anyway, I put in a request with my home warranty company for service and got back some other AC company that got 1 star reviews... uh, not gonna happen. I called and requested a change in contractor and ended up with N. Valley. Anyway, I called them at 8 am on a Saturday - they aren't technically open, but have a line for emergencies. Called that number and they had someone out at my house by 2 PM.... I was so grateful. The mechanic was professional and said it was an easy fix. He fixed the AC in about 20 minutes.... hooray! I haven't been billed yet, so hopefully it only costs the call fee from the warranty company, but the service I received was excellent. Would recommend. read more

Got plugged into them through a claim on my Fidelity Home Warranty and they were fantastic. Fidelity drug their feet on getting stuff ordered and doing what they were supposed to do, but these guys held appointment times and facilitated the repair incredibly well anyway. Very impressive and totally appreciative of their efforts to get me back in my house ASAP!!! read more

During a typical Phoenix heat advisory my heat pump shut down on a Sunday. I contacted Kirk the following morning and explained the situation at which time he personally scheduled himself a service appointment for that day. I was amazed that I would receive his personal, prompt service. Kirk arrived as promised, quickly identified the cause of the failure and made required repairs. This was without question the best customer service I've ever received. It's hard if not impossible to find this in today's world. His sacrifice that day was much more an just doing a job. He cared. I won't do business with any other. Thanks Kirk. read more

My home warranty company sent this company to my house because my heat wasn't working correctly. We had heat but it wasn't heating all the rooms. The tech went into the attic and came down after 10 minutes saying we don't even have a heater its AC only. I told him to check again, he came back down saying he found the heater but it's not large enough for your whole house, then recommended we just buy some space heaters. Then after he went back up in the attic he comes down and tells us the AC isn't a dual heating and cooling and we need to buy a whole new system. The tech didn't seem like he had any idea of what he was doing and upon calling a different company they came over and found the problem which was only a coil that needed to be replaced not buying a whole new heating system. read more

Its never fun having your ac breakdown in 110 degree temps on a holiday weekend! I'd like to write and say Thank you to your awesome tech Jonatan Martel for an outstanding customer service experience. This is the 3rd time we've had someone come out to repair our unit, (2 other companies in the past few months) but the first time someone got it right!!! Thank you for being on-time, professional and competently replacing a part that everyone else just tried to fix. Finally, we have a quiet system and cool air blowing thru the house... really really appreciate your fine service. read more

Worst Customer service we have ever experience! We had an air conditioner that was over 20 years old that was not cooling properly. The North tech told us that there was a leak in the Freon line and he might have to fill it. We asked him to let us know how much that would be. He told us "alot", and just filled it and never let us know how much. We received a bill for $1200! The unit needed replacement, what a waist of money! We would have never agreed to replace the Freon at over $180 per unit (6 units) especially since the going rate was $120, and it we needed a new unit. When my wife called, the lady who took the call was extremely unsympathetic and rude. we told her told her that the tech had not told us the price. My wife had reached the tech before the call who said " I usually tell people the price." He didn't! She then talked to the new unit salesman who didn't want to hear anything she said. He cut us off and hung up saying "well I guess we're through." We found the same unit with another company for over $3000 less. We've paid North Valley but will tell as many people as possible about the horrible experience. read more

Nothing but great things to say about North Valley Mechanical and tech Chris! Our AC went out last night on the eve of a day with record breaking heat, and I requested service through my home warranty about 9pm. By 8:15am today I was scheduled forcan appointment between 12 and 4. At 9:30am I got a call saying the tech had finished his previous job early and could he come now! Yay! The tech spent 3 hours in the blazing heat getting our unit up and running, providing us a detailed report of the work he had completed and recommendations for future work. Highly recommend this company!! read more

I have been using North Valley mechanical the heating and air conditioning company for the last four years and now my family and friends are also using their services I truly trust this company, they are extremely detailed in maintenance service plus affordable. When ever I had an issue with my heating and air conditioner they will make it a point to take care of you quickly. I Personally recommend them. read more

Because of our home warranty, we had to use this company to repair our a/c. Luckily our a/c was still functioning because they could not come out until the following week. The tech that came out hardly said a word to me, but before he left he told me that he was not able to complete the job and that an additional appointment would have to be made. I waited over a week to hear back from them. The same tech showed up, and completed the job. I didn't even realize he was using the gate outside because he was also walking through the house and using the patio door. He left the gate wide open, and my dog ran away! Thank goodness some wonderful people chased down my dog and called me before I even realized what had happened. They got the job done, but service was slow and we almost lost our dog because of them! read more

Had a great experience with Shawn. Was able to locate the problem quickly and professionally and was helpful with advice and very direct. Felt good about the visit. read more

Very happy with the service I received. I received a call when the technician wad on his way, which was nice. The technician spent about 2 hours cleaning and servicing my unit and even sealed an area around the duct the roofers missed. read more

Had s small problem and NV took care of it the same day. They have been very responsive and I'm pleased to do business with them.

On 5/30/15 my 15-year old York AC unit stopped working. What was bad about the timing is that AZ temps had just hit triple digits. :-( I had a competitor AC company come out Monday to diagnose and they determined that the compressor had gone out. Best option was a new system as the compressor was going to cost several thousand dollars. Over the next couple of days I got 3 quotes for a new system; NV Mechanical was one of those. Jim Reed was the salesman who came out. He was fast, efficient, and informative. Left me with a quote on a 5-ton, 16 SEER American Standard unit. His quote was by far the most competitive of the 3. We decided to use them and it was definitely worth it. My wife was there for the install and she said the crew was incredibly nice. Jim even showed up early on to make sure the install got off to a good start. AC unit install looked good outside and the air handler setup in my attic was an improvement over my old system. They had to disassemble my attic opening (trim, door, frame) in order to get the handler up to the attic but they did a great job reinstalling it. System works great! I would definitely recommend using these guys, or at least getting a quote if/when your unit goes out. We'll be using them for service moving forward. read more

We recently decided to work with North Valley Mechanical to replace three heating and air conditioning units in our home and boy are we happy we did! From the moment the salesman Jim walked in our door, he was a good listener, made excellent recommendations and gave us a great education on our options. He truly sold us on the value of working with your company and we're sure glad he did! From day one of the job, the crew was professional and knowledgeable. They completed their install in the promised timeline, easily overcame obstacles that occurred and kept my husband and me informed along every step of the way. I was amazed to see how clean they left our home at the end of each workday, as well. Once our job was completed, Jim came by and walked through our home with us. He made it clear that we can continue to count on him if we ever have a question or a problem. If there were more contractors out there like North Valley Mechanical, doing construction would sure be a lot less stressful! We are enjoying how quiet and efficient our new units are and we love having our closet space back now that the air handlers have been relocated. Thank you for being a professional, reliable and honest contractor! read more

I called NVM on Friday, July 5th after our 9 year old roof top heat pump started blowing nothing but hot air. We were concerned that over the 4th of July weekend, no one would be available, or if they were, service would be delayed and high priced. Not at NVM! They answered right away over the holiday weekend and were able to send out a tech later that afternoon. Lay, our tech, was extremely courteous and professional. After testing our unit, he explained exactly what was wrong and how he had the part on his truck, and quoted a very fair flat price to fix it. He had us back up and operational with cool air in less than an hour after he arrived. I will be using NVM going forward and would be happy to recommend them to others. read more

We are having record-breaking temperatures this week (June 20th) and it wouldn't be summer in Arizona without my A/C deciding it's working overtime and it's done pushing cold air into my home! I called NVM yesterday late afternoon, and got an appointment for today. I got a text saying the Technician was on his way, and I love that "David" showed up 10 minutes later! He was professional, efficient and was able to quickly tell me that unfortunately, the motor needed to be replaced. He had a new one on his truck, and under an hour, installed it and checked that the rest of my system was working properly. Thank you! You saved me from having to find a place to stay tonight for me, my family and our pets! I highly recommend this company. read more

I am a handyman but I don't do HVAC, I've Refered several of my clients to NVM and they have always been quick to service, honest when it comes to repairs and reasonably priced when it comes to labor. I even recommend them to my in-laws, that's how much I trust them! read more

Wow! My AC went out on a Thursday afternoon. Couldn't find any company to come out asap to fix- all booked until Monday. Outside was 109 degrees and inside of house was 100 degrees. NV Mechanical came out that Friday and fixed it in 30 mins. Super nice and professional. My husband, 4 kids, 4 cats and dog were happy again. Love them! read more

NVM is outright professional, diligent, and quick to respond. Our original home developer and the stock AC unit that was installed had been having issues prior to calling them. They came out and fixed it right away. Since the first time we used them, we've called them out 3xs and were expeditious and sided on doing the "right thing" for the customer. I'd highly recommend them to friends and family! read more

Been a homeowner for 30+ years, and tried several A/C companies until I found North Valley Mechanical. I exclusively use this company because of their superb customer service. The office personnel and technicians are genuinely dedicated to customer satisfaction. I scheduled an appointment with my favorite technician, Lay, to perform preventative maintenance on my American Standard unit on March 8th, 2018. As usual, he was professional, efficient, personable, and patient with all my questions and concerns. I LOVE the peace of mind I have using North Valley Mechanical! read more

Thank you for friendly, knowledgeable technicians! Had to deal with a horrible company previously. It's so refreshing to be treated with respect. I will definitely request you for any future repairs. Happy Thanksgiving! read more

Summer is approaching quickly and if you have not had the techs from North Valley Mechanical out to check out your heat pumps and air conditioning you may be in for a really hot time. They do a pre-summer tune up on our two units every year at this time and they are great. They always alert us to potential issues and they have been spot on. This company cares about your comfort, budget, and you. Best AC / Heating company in Phoenix, hands down. read more

Friends of ours recommended North Valley Mechanical when our A/C wasn't working correctly last week (not blowing cold air). We called them late Thursday night and set up an appointment for the following morning. They showed up on time did their deal. Turns out one of our wires came loose? Not really sure, but they were in the attic for 10 mins and the A/C was blowing cold again. I would easily recommend them again. read more

Talk about pros! I have dealt with more messed up AC units in my last house than most people have in a lifetime. Every summer one of the 2 units would go out. I always tried a new company, but same thing each time. North Valley Mechanical was worlds apart. Great service techs and no more issues. Ask for Kendra, the most professional manager I've ever dealt with. read more

Love this company! Prompt and professional in every way possible. They're family run and beyond honest. I always refer my friends and family to North Valley Mechanical and they never-ever-never disappoint. Thanks Kirk and family for being one of the good guys!! read more

It's good to be with a company you can trust. They are established and knowledgable. Kirk, Kathy (Kathrine) & Kendra are easy to work with, and always ready to help. read more

Can't say enough about how happy we are with David, and North Valley for helping with our AC problem today. We have a home warranty, and the normal AC company that we have used through them, and have been quite happy with, is no longer contracted with them. So they have sent 2 different companies come out to the home to look at our unit that has had a drip coming from the attic, into our hallway. The prior two companies both spent about 5-15 minutes looking around, but never actually going into our attic to see what was wrong. Both prior AC companies complained that the opening to our attic (we have a historic home built in 1948) was too narrow for the technicians to do anything about it. The funniest thing is that our house has had numerous people enter the attic through the same opening over the 65 plus years the house has stood. Both of these AC companies only gave an opinion on what the problem was, without actually going into the attic to investigate where the water was coming from. After getting told over and over that the company would call and arrange service, and then to have them either not call at all, or not show up when the appointment came--I had had enough. Feeling extremely frustrated with the excuses from the 2 prior companies, I personally entered the attic via the same opening and saw that the leak was coming from the condensation line. Finally after getting our HW company to send out a 3rd company, we had David come out this morning and he did a thorough inspection (he actually went into the attic several times) and repaired the line that was leaking, as well as flushing the sediment and residue out of the line. It is frustrating that it took us 2 weeks to fix an issue that 2 different AC companies refused to even properly diagnose. Thankfully, we ended up with David and North Valley and things got fixed. If we have issues in the future, we are going to request this company and David to help us with our AC issues. I only wish our HW company had sent North Valley sooner. read more

On the hottest day of the year so far wouldn't you know we would experience problems with eh A/C (heat pump ) on the house, wife was extremely uncomfortable being as she was on the healing end of another surgical procedure . I called my Home warranty Company (Fidelity) and they called North Valley Mechanical . I talked to Kyle, then Kendra and they said they would have someone out later that day due to the circumstances with my wife ... Matt ( the Tech) showed up and got the unit to be operational but said the coil was leaking so it was a problem and they would contact the Home Insurance Co for them to okay repairs ... They (Glenda) Fidelity said they were going to replace the until because it was over 10 years old and that if I paid the differential ($950.00) they would replace it with another Carrier 4 ton /14 seer heat pump ... I was advised this was not true and they would put a Payne Unit on as a replacement ... Kyle from NVM called to make arrangements for them to come out and measure , then advised me that the Home Ins Co was going to replace the unit with a Payne Unit and that they were made by Carrier , I told him to hold off until I could get all of this together and gather some facts ... I called Carrier and they said the only thing that was a fact is that Carrier owns Payne but nothing on that unit was the quality of a Carrier unit and the only connection was Carrier owned Payne , nothing more ... I was told by the Customer Service person from Carrier that the Payne Unit was junk ... I called NVM and told Kyle to hold off, I was not going to accept a piece of junk as a replacement and that I would contact the Ins Co ... Jim (NVM) came out to measure and I told Jim its his company's reputation at risk by them putting a Payne unit on my house and he said they would not even do the job under those conditions , that their reputation was more important than this job under these conditions ... I called Fidelity back and we argued and fought until they got to a figure I would live with, not be happy with but live with . I called North Valley Mechanical and talked to Kendra, she said she was not sure they wanted to do the job being as I would be difficult to work for (Understand being as the way things started) ... I explained to her my position and if they wanted to they could bid the job, now that Fidelity was out of it all together ... Jim came back out and advised me I needed a bigger return ($240.00) and he specified a higher end unit made by American Standard (Trane customer service said they and American Standard are basically the same and are higher quality units) ... (4 ton/16 seer) and gave me a total figure for the job ... He said I would have to pay the total amount in advance because thats the way they (NVM) wanted it, so I wrote him a check ( he lost it) and I had to call my bank, stop payment and reissue another check the following day ... It appeared all was going well, they showed up the following day (Friday) to do the install and Jim (installer) and Ricard seemed very nice and totally knowledgeable about what they were doing . I watched from a distance as they went about their work and after they put the new return in I measured it and it was not the 18 inch return I was charged and paid for but a 16 inch which I was told was not big enough, he (Jim the installer) advised me they could not get an 18 inch return in there as there was no room .... I told the installer I was not going to accept it (16 /versus18) and he best get his Boss on the phone, His Boss, Jim then told me that 16 inch was big enough, after he convinced me it was not and charged me for the up sized return from 14 to 18 inches and I expressed my concern, he said they would have to put a second return in ... Jim came back to the house with another return (20x20x1) which could not be put where he wanted to put it because of the metal work that was there so they had to put it in the Living room which was fine as long as we had enough return for this unit to operate correctly . I offered to split the cost of the second return with Jim and he would have no part of it, said it was on them and that it was because of a misunderstanding (?) , not sure what that was ... I wanted this job to go smoothly only because of the way it all started out and once all was said and done it turned out just as it should be ... I would highly recommend North Valley Mechanical, but as with any and all contractors get everything in writing and expect to get what you pay for, nothing less ... Its only been a few days but we are happy with the job and so far, so good ... Put it in writing and hold them to it ... My Brother in Law happens to be in heating and cooling so he gave me some things to watch out for and what to expect . If you have any doubts call the suppliers (Manufactors) and research things on the internet, it is your friend . I am glad I did, that I can assure you ... . Payne is not Carrier ... read more