I was put in touch with North Valley Mechanical on two separate occasions through my home warranty company. Both times, they were great to deal with from start to finish. The office always contacted and responded to me promptly. They are always very courteous and professional. Technicians were able to identify the issue and fix it promptly. More recently, my AC stopped blowing out cold air in the middle of this crazy summer. I called another company on the approved list and the earliest appointment was 3 days later. When I called North Valley Mechanical, they sent someone out the very next day. The technician identified the problem within 5-10 minutes. Unfortunately, he didn't have the right replacement part so he wasn't able to fix it right then. He said someone from the office will reach out to me. In my desperation and brain fog from this heat, I reached out to the office via text, and they text me back immediately with another appointment for the very next day. The second technician came out and 40 minutes later, I am happily writing this review in the comfort of my own COLD home. Other cool thing - when the first technician came out, they sent me a link with his whereabouts as he was making his way to my house. This helped me to pull myself together prior to arrival. A few years back during another repair, I asked them give me a quote for a new AC unit. They sent someone to see me the very next day. Technicians were pretty straight forward. The two that came this time weren't the friendliest. However, I'm not bothered by it. Writing this more just as a FYI for readers. They were professional. They diagnosed and fixed my issue. That's what matters to me. Their level of service, speed and expedience impressed me. I recommend them! read more

The absolute worst plumbing experience. We as the homeowners installed a new toilet and it didn't flush correctly but flushed. We just needed to have the toilet uninstalled and reinstalled and somehow get taken for 945.00. The plumber conned us into doing unnecessary services and spent almost 6 hrs in my home just to come to the conclusion that the toilet was defective. I'm not 100% convinced the toilet was defective but needed some type of answer after 6 hrs and a 945.00 bill. If you value your time and money, DO NOT have this company come out to your home. Another note this company also does business and WAY COOL Plumbing and Air. Not sure why yelp is allowing this company to merge company data because when I booked them it was WAY COOL Plumbing but the company info referenced North Valley Mechanical. But they are the one and the same. read more

Russell Muir was our tech today for an HVAC tune up and general maintenance and was so great! He was friendly, explained everything super well, gave us all the potential options and definitely knew his stuff. So glad we finally connected with a HVAC company who seems like they both care and know what they're doing. Highly recommend! read more

Knowledgeable techs, and reasonable prices. Honest bunch! Had a little confusion on system they sent a tech and He explained and checked without charging! Good people! read more

From start to finish, NVM was an education for us. We are so happy we chose them to update our 22 year old HVAC system. They weren't the least expensive, but that's because they offer comprehensive services to really cool/heat your home here in the Valley of the Sun. They replaced original registers and caulked them all, and added more spray insulation in attic. Afterward, the south-facing bedroom wasn't getting cool enough, so they came back and changed out the house's original, smaller ducts and only charged us a few bucks for materials. Endless knowledge and First Class service. Don't hesitate to use NVM Mechanical to update/maintain your HVAC! read more

Can't thank Way Cool Plumbing & Air (North Valley Mechanical) enough for a speedy and detailed response! 35F temps in and the furnace blowing cold air is never good but Dayton arrived and went to work trying to find the cause. Professional, communicative and thorough!!!! He found that it was just a blown fuse on the disconnect and then the heat started blowing!! Thank you Way Cool and Dayton!! Excellent customer service!! read more

From beginning to final installation it was perfect. Every member of the team went above and beyond.

Called to get my AC cleaned after purchasing a year plan for over $500 and got denied. This plan is supposed to cover 2 cleanings a year. I used one upon my purchase of the plan. Apparently under the fine print of the contract cleanings are not covered in the last 3 months of the "year" contract. Really bad business practice to mislead your customers to thinking you are covered for the year. Wish to see more honest places live up to claims. I would find somewhere else if I were you. read more

The new name, Way Cool Plumbing, Jon the service tech was AWESOME. Thanks, Jon Also David an expert & Veteran on the job, did his part extremely well as usual on my Cooler & AC. Thanks, Guys read more

North Valley Mechanical, Jim Reed and the install guys are top notch! The price was right for our new, energy efficient system and cheaper with a better unit than what was quoted by our previous, long-time company. They arrived as scheduled, spent the time needed to make sure everything to be installed was working and then returned the next day to finalize one small aspect of the installation that THEY discovered needed to be done. I've used them before about 3 years ago to install a mini-split system in the "far" back bedroom that was always hot in the summer and cold in the winter. That installation went so well that when our to-be-replaced 14+ year old full-system heat pump needed (1) significant, costly repairs to get through the winter and (2) the previous company's estimate for a new system of lesser quality than what was quoted by NVM, there was no doubt about which company and unit we'd be buying. A great job done by great people and thorough follow-up, great customer service and customer relations through-out the entire process. read more

Was blown away by this company. Had multiple companies come out before them to diagnose why our AC was failing. All the others did was recharge the unit. Since the recharge didnt work and the latest/ previous company couldn't figure it out, we had our home warranty reassign our case and it was given to North Valley (AKA Way Cool). While we expected the same ol song and dance these guys actually did a thorough inspection and found the root cause. While inspecting our unit and house they were beyond respectful and even wore booties without even asking if they had to. When they completed their review they actually figured out why it wasn't working and has been working ever since. They were professional, knowledgeable and friendly. Highly suggest this company. read more

Chris is the best ! Out of all the inspectors I had at the house they are the absolute best . He was here for over 3 hours and found everything !! I am so thankful he came out and he was very informative read more

What a pleasure to have this company be the one chosen by my warranty company. I am accustomed to some of the lesser service providers being forced upon a homeowner when using a warranty for repair. But not this time. Regardless, a company is only as good as their technician that goes out. And I got lucky. Payne showed up on the early part of the window that they had given me, which was greatly appreciated for my A/C on a brutally humid summers day. After about 1/2 hour he explained that the electrical box assigned to the unit had stopped functioning. Since it was Friday at about 4:15, he couldn't get it replaced until the following week. Obviously, the home was not livable in August without A/C. I was not happy. Low and behold, Payne comes back to the house and says that there is a distributer that is "not that far away after all" and they have the part. Son of a gun! He got back before 5 and got me up and running like a hero without a cape. I was ecstatic. What a sharp, polite, professional young man. He was at my home til about 6pm on a Friday to make sure I was up and running. I was incredibly impressed with Payne in every way. Thanks so much. If there were ever a reason to keep my warranty where its at, it is because of this. I've had poor contractors come out because its the only service provider the warranty company would approve. The contractor is a DIRECT REFLECTION on the warrant company. And I couldn't be happier with Payne and North Valley Mechanical. read more

Just had our yearly check up. Good service, timely, courteous and friendly. We have used them for 5 years. We highly recommend.

My tenants reached out to me that the air-conditioning was working at their home. Frank from Sunbelt Electric referred me to Kendra and North Valley mechanical. I had the tenants call late in the afternoon on the day that it was 116, so I'm sure they were slammed busy at North Valley. They got a technician out there early the next day, and he told them it was because they had not changed the air filter in 2.5 years!!! I appreciate the honesty. They could've told us anything and we would've paid to have it fixed. I will refer everyone I can to North Valley Mechanical. They even sent me a great email with details of what the technician did. I enclosed the air filter (just for fun)! read more

North Valley Mechanical - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Beau was efficient and professional! Thumbs up! We are changing over to their company to have them service us twice a year and check our Heating & air conditioning to keep in great working order! Thank you Beau for your professionalism and explanation of the issue with our heating pump! CAB 803-443-3872 read more

A/C repair We had the company come out to work on our A/C, it was a home warranty service call. All these guys did was try and up sell us with a new A\C systems and other repairs. They told us the had to order parts to the unit's working. They told us not to run the units because we could burn up the compressors and it would be our fault.I called the home warranty company, they were suspicious of the company's pressure tactics. The home warranty company sent out another company, they looked at the units and could not confirm any of the repairs needed. They turned on the units and they have been working perfectly ever since. Do not use North Valley Mechanical, they are scammers! read more

My AC stopped cooling so I called around to find someone that would work on my model (I have a ductless unit that not every company services in my home studio). From the second I got in contact with North Valley they were nothing but great. They scheduled me for a visit the next day, they showed up on time and within 20 minutes my technician, Tim Starks had me up and running. He showed me the issue with my freon line, swapped out the part and I haven't had any issues since. Tim was super friendly and took the time to answer all my questions after he completed the job. Great service all around! Highly recommend North Valley Mechanical if you need to get your AC serviced. read more

I was pretty happy with my experience with NVM. The issue with my unit was pretty minor and easy to fix. What I really liked and appreciated about the service was their proactive approach to reaching out to me. I called in an issue(to my home warranty) on a Sunday night at 9pm to complain about my AC. My warranty company sent my info to NVM and I expected to receive a call sometime on that Monday to schedule me for an appointment later that week. Well, I got a call midday on Monday that a technician was in my neighborhood and could stop by if I was available....what do ya know... I was. Zack came out and figured out the issue and fixed it and I was cooling again less than 24 hrs from my issue. Zack was helpful in explaining potential issues with my unit. He did some additional diagnostics. He explained the caveats of keeping an older unit. He also explained to me the differences to consider in newer units. I just loved his willingness to explain and all the detail that he provided! Return Factor:. 100% read more

We have been using North Valley Mechanical for both our home and office. Beau has been our service tech a couple of times and has always been very pleasant and knowledgeable. Our thermostat went out last night and they came out first thing this morning and got us back up and running. Highly recommend this company for anyone's HVAC needs. read more

I hesitated to write this review because I was hopeful this hvac company would step up. The service was great when I was comparing companies to purchase a new unit from. Just a few years after installation of my new unit it failed. It has been over 2 weeks and they still have not fixed it. I get the run around when I call. The promise to call me back with an update is not kept. The promise to install the replacement the next day was not kept. No one returns my call. Meanwhile my house is hot, including my expensive wine, food, and spices. On top of all this we are being asked to pay approx $500 an hour for their time in replacing the new parts! There is only one winner here. The customer looses. read more

On the I-10 (west bound), I decided to switch lanes to get ready to exit on North AZ-51. After having my blinker on, checking my mirrors and my blind spot, I decided it was safe to switch into the lane to my right. At the same time, a North Valley Mechanical van behind me switched into the same lane from the other side. The front of his large vehicle hit the back right side of my car. I slowed down, kept my blinker on, hoping the van would pull over so we could exchange insurance information. The van proceeded to remain very close behind and honked at me 3 long times. Feeling unsafe, I switched over one more lane and the van kept driving. Feeling like he would drive off, I captured a picture of his license plate. Not knowing what to do, I called my mom and asked if I should follow him. She told me to just get off on the next exit and check the damage of my car and call non-emergency since I was not injured. Listening to her advice, as I exited, the van and I passed one another where he proceeded to scream exploitative language at me while waving his hands and flipped me off. It was evident this driver was careless and reckless. Luckily the damage to my car was just a paint scuff, but the driver's behavior was disgusting. I emailed the company and all their conclusion was "We have no damage to our vehicle to support your claim." Even though I provided pictures. The damage isn't even my main issue, other wise I would have gone straight to my insurance. It's the fact that North Valley Mechanical has drivers with road rage and drive dangerously. An apology would have been nice!!! When I told them that they gaslighted me and said "I'm sorry for what you believed you experienced" and then proceeded to contradict their poor apology with a however and spoke highly of the technician that LITERALLY HIT MY CAR AND HAD ROAD RAGE. Hilarious that they said he was "mild." I was SCARED for my LIFE!!! This behavior is disgusting and shows that North Valley Mechanical hires people that are rude and dangerous- you do not want to do business (especially in your home) with people that have anger issues and are careless! If their technicians can't even follow the rules of the road, image how careless they are with their work! Can't even give me a genuine apology. read more

North Valley Mechanical - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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Has drivers with road rage and no respect for other people. You guys let your drivers hit other people's cars, causing damage, and cursing at them while DRIVING your company vehicle? Then saying there was no damage or proof? Shame on all of you. Horrible business practice, and no help or even a simple APOLOGY from higher up? Probably no repercussions for the driver too. How embarrassing for you guys. Do better. read more

No Val Mechanical had a highly competitive price. Happy! The representative was easy to work with and explained everything up front. The installers were courteous, efficient, clean, on time and explained the new system and thermostats well. Use these guys and save a bucket full of problems and money. No surprises! Used American Standard equipment which was highly rated ( I checked) with Consumer Reports. Hoard C. Arrowhead Ranch. read more

I've been using North Valley Mechanical for 5 years now. Beau was very professional and did a great annual check up on our units. It was time to replace our 25 year old unit. They worked with us on pricing and did a great install. They were here on time, cleaned up after the repair and were very professional. read more

Consumer beware. AC wasn't cooling so we called out North Valley Mechanical for a diagnostic. Their 'diagnosis' was your AC is old and we are going to charge a lot to 'fix' it or we can charge you 3 times what other companies charge to replace it. Either way you are out the diagnostic charge of $89 and they also left our unit open and left a screwdriver behind. Recommend you get free estimates elsewhere and save yourself the scam diagnostic fee of $89. read more

HIGHLY RECOMMENDED! If you need air conditioning needs look no further! This company is top notch! I had our air conditioner replaced along with duct work and they were on time, clean, polite, dependable, knowledgeable, and professional! Everyone was very friendly too! I now have complete comfort in my home. The high quality products used not only looks great but feels AMAZING! A heart felt thank you for everything you all do. Just wanted to make sure that you all know it does not go unnoticed. I will only be using North Valley Mechanical for my future HVAC services. read more

I unfortunately had an AC issue and ended up getting a new AC. Even though I was not happy to spend the money they made it as pleasant as it could be. North Valley also services my AC so Chris remembered me and my home. They came fast and the next day they let me use a portable AC so my animals and I could be cooler. Had the new AC installed in less than a week. They were there every step on the way. Lately it has been so hard to get anything timely or done well with a smile. Thank you read more

My AC started acting funny on a Saturday evening and totally went the next day. I had to sleep without cooling for one night and that was enough for me. Because my unit is an R-22 model that would need to be completely replaced in two years anyway I secured bids from multiple companies. Based on Yelp reviews and overall pricing I decided to go with North Valley. Kirk is an old school owner who came in to provide the estimate and was able to size up my home in less than 30 minutes. Although I had to wait a week for the install it was well worth it. Kirk, Derrick, and Steve came at 7:30am and did not leave until the work was completed at 10:30pm. This was not typical as they are usually done at around 6:00pm. However the heat was so extreme they needed the extra time. I'm glad I had all of the cold bottled water to help keep them cool! As I lay here typing this review after dealing with multiple nights at 94 degrees it is 83 degrees. I know this because the ecobee thermostat they installed can be controlled from my smart phone. It is also Amazon Alexa enabled and does not need batteries. I could not have asked for a more professional crew of men who went the extra mile to take care of me. I will go to North Valley for all of my future HVAC needs. read more

North Valley is tops in my book! I've had them replace entire HVAC systems in 2 homes so far, referred my son who had his system replaced, and they service my system every 6 months. They do excellent work, have fair pricing, and treat customers with respect. Thorough explanation of work to be done, options available, and honest comparisons of why to choose one option over the other. I highly recommend this business! read more

I can not speak more highly about this company. I had three air conditioning units replaced. They were there when they said they would. When they arrived, they arrived in force. 6 trucks and 9 guys showed up. The were friendly and very helpful. The installed 3 huge unit in one day. They never stopped working. The crews were great and we are so happy with this company. I would never use anyone except NVM. Thank you to Kendra and her entire team. It is so nice to have someone you can trust and depend on. Well done North Valley Mechanical. From Gary and Adele Sachs read more

We are local successful realtors who use many different companies to help assist our sellers getting their properties closed in a seem-less manner. We love to YELP great reviews for awesome companies! We have used this company before with no issues. Unfortunately we had a bit of an emergency situation with a Townhome we are in escrow with, with a tenant and AC issues came up in the inspection. We had NVM out to access the situation. The AC had been working but as soon as their tech arrived (not the friendliest guy) he reported to us that the compressor had froze right then after he had me go up and turn down the air. Long story short ... We contacted company to figure out what to do and whoever it was that spoke to my partner was very unprofessional stating at one point "The unit was dead when we got there(not true) KIDDO" very condescending and basically calling us liars. We obviously would not recommend our seller working with this company. We did get Emergency Air out last evening and were told that although the unit is old it had "not froze up" and he got it back up and running! Would that Gentleman have called my partner "KIDDO" if she were a man? read more

So just had my pre summer cleaning and service. Bought 3 AC units over the years. NVM is reliable, sells high quality products, and delivers expert services. This unit is 4 years old and running in tip top shape! Will not do business with anyone else! read more

North Valley Mechanical - My sexy unit! - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

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On very short notice, these guys came to the rescue. My AC started to leak, heavily dripping water onto my carpet. It took two buckets to control the flow. The office staff at NVM was professional and understanding. I wish I could remember the techs name, he was great. Very professional, explained everything and did what needed doing as quickly as possible. He even volunteered to replace my air filters. The price, I thought was right on. It is really nice to have a company like this that you know you can trust and feel good about referring to. Not so easy to find these days! Dutch~ read more

avoid this company at all cost unless you like wasting your time. they will tell you a time window and not keep their word and you will sit around all day waiting with zero communication from them. when you call to inquire on delay they're full of excuses. They overbook period and not professional enough to contact people and let them know. AVOID!!! this is how you run a company and might want to train your so called manager and staff "Hi Mr/Mrs so and so this is North Valley Mechanical sorry we're running a little late just want to keep you updated" Hi Mr/Mrs so and so this is your technician I'm running a little behind just wanted to keep you informed" that's called being professional something you're not read more

We had NVM to our home and it was such a great experience. The communication, service & skill of technician were all superior. I would use them again in the future. read more

Horrible company. Zero integrity. One of their vans hit someone on the freeway & then flipped off the other driver. They didn't even stop to see if she was ok when she got off the freeway. read more

I purchased an American standard system through this company a year ago. It had worked beautifully until last weekend recently it just stopped working blowing warm air and when I looked inside it was frozen over like a popsicle. I got next day service and let me tell you it was excellent service. Within 24 hours The system was fixed running perfectly and the tech/owner did not charge (even though they could've) for a visit. I highly recommend this company they carry great products and even better service read more

North Valley Mechanical - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Saw their van hit some one on the freeway and drive insane. Do not recommend get their services. Awful!!

They sent out a junior tech to our home named Rudy,this guy was outstanding diagnosed the problem within minutes of arrival got to work,attic motor was shot but he still got it going temporarily until he could order a new one for us ,super impressed,on time a pleasure to have in our home and remember this is a junior tech,this company just does it right, highly recommend. definitely our go to HVAC company moving forward read more