Anthony came in and helped fix my AC unit and I highly recommend North Valley Mechanical for any repairs and AC needs. Went above and beyond helping me with this summer heat and on time and punctual. Thank you NVM read more

I have to say, I was really impressed with North Valley Mechanical. Our home air conditioner quit running and we were preparing for our imminent death in this Arizona heat. North Valley Mechanical came to the rescue. They had their technician Zach out to take a look the same day and he was simply amazing! He was friendly, professional, very knowledgeable and had our problem diagnosed right away. I can hardly believe he had our air conditioner up and running in less than an hour! I could not have been happier North Valley Mechanical and I highly recommend them to absolutely everyone! read more

Our landlord used North Valley Mechanical last year for an AC problem that 4 other companies failed to fix or get right. The guys who worked on our unit, Derek, Ricardo & Tim were great. They were professional, knowledgeable, great problem solvers, and worked well as a team so as to fix our complicated and pain in the AC "old AC" problems. They were conscientious about any mess they were making and they were having fun doing their work too! I would recommend them for any AC job in the Phoenix Metro Area. read more

Bait and switch experts. I am not in the habit of leaving bad reviews, but this company was just too much.... My home warranty company sent these guys out when my AC in the attic leaked. The first tech was a joke. He literally stuck his head up in the attic, and wasted no time coming up with a 6-8 THOUSAND dollar estimate, saying "Oh, buddy, it's all messed up up there". He didn't even fully enter the attic, but somehow came to the conclusion that the installation was "completely wrong" and needed to be redone. Bear in mind the unit had worked fine for the 30 years it's been there. Unhappy with that, I called North Valley back, and they sent out the owner. He was between jobs, but "squeezed me in". He actually did enter the attic, and blew through an eval in 5 minutes. He emerged saying that I needed $2500 of work on estimate and that my coil was dirty. "You have a BIG problem." He said I needed to rerun drain lines, a new pan, etc, etc. Smelling something fishy, I called a company on my own (which I will review as well) - licensed and insured and it ended up saving me. The new company came out, spent a great deal of time diagnosing the issues, and came up with the same results as NV Mechanical. HOWEVER, they assured me that the install of the unit was fine. The drain line fix was a simple strap placement to allow a better drainage angle. All the fixes were minor and the bill? Less than $1000. Oh, and the coil was fine, even looked new and well cared for. The area where the coil is was STILL SEALED. North Valley hadn't even looked at it yet somehow told me it was dirty. Classic. I called Kirk back to discuss the above. He actually became agitated with me and said, "Well, I didn't give you a written estimate." He even tried to tell me he was doing me a favor by even coming out. ARE YOU KIDDING ME? After a lengthy conversation, I left him with this - in my business and life, I try to treat people with respect and honesty, and in the manner I'd like to be treated. They would be wise to do the same. read more

I had North Valley out to my house last week to do a full inspection and cleaning of my A/C. The technician spent a little over 2 hours at my house doing everything from going up in the attic to cleaning the unit outside. The technician was very knowledgeable and took the time to explain everything to me. For instance, I learned that every time a tech tests your refrigerant levels, they have to "steal" some in order to do the test. So every test is decreasing the amount and causing your system to run low. I had no idea! This company was very straight forward and honest. I signed up for their annual service contract. It was one price and it covers 2 services per year. I am definitely going to have them out again to make sure the furnace is working at its best this winter. read more

Highly Ethical Company. I tried everything and thought I was going to have to replace my ductless mini-split. I was ready to take quotes for the purchase and installation of a new unit. Then North Valley Mechanical did a lot of research on my off-brand A/C and found a $8.00 solution for me. I trust North Valley Mechanical for high quality, cost effective solutions to all of my HVAC needs. read more

This Guy is "da bomb". So professional, so pleasant. Really knows his stuff and explains everything so that YOU understand. Very quick to respond and will call to let you know when he will be there. Very Impressed. read more

STELLAR SERVICE! We're new in Sun City and my roof mounted gaspack was installed in 1988. So I wanted to change to a newer system. I recently retired from Preaching for a church that had 9 furnaces in the building and and so have seen the good bad and ugly of HVAC service. After doing my "due diligence," I called North Valley, Jim was at our door in 45 minutes. He really knew the industry the area and the products. We signed on a fair deal on that day (Friday). He told me the installers would be here at 7 AM Monday! I thought, "If they show up on time and on the right day they will be the first ones since we got to Phoenix." They showed up 15 minutes early and rang the doorbell at 7 AM! A good sign. Then they pulled the elbow off of the roof and discovered that a former company had butchered the duct work. THIS IS WHERE THE IMPRESSIVE PART BEGAN! From past experience with HVAC companies I was prepared for the installers to try to jump in and do a quick jury rig of duck tape and string and then hide the evidence because of pressure from the office to keep labor costs down and stay on schedule. Instead they called extra help to the job site and completely rebuilt the duct work right. It was obvious that they and Jim, back in the office, were concerned about getting the job done right instead of just churning and burning suckers. After working a very long day, they were very meticulous about making sure everything was done right, sealed properly and then cleaning up after themselves. I can't remember the last time I got service like this. read more

Def. recommend this company. We broke a heat record day before yesterday and go figure my A/C went out. First place from home warranty company couldn't be here for a week! Upon making an exception request, I was assigned to North Valley Mechanical. They called within an hour and were here same day within 5 hours. Technician Zach showed up, diagnosed the problem immediately as a broken fan, had it temp fixed within 15 min, told me he was ordering a new fan blade and would call when it's in. Within 24 hours he called back and they showed up this afternoon to swap it out. Chris K. Showed up and was just as efficient and thorough as Zach. Was not up sold anything and the entire problem was resolved very quickly! They will be my new go to for A/C issues! Thanks North Valley! Please keep up with integrity and your service standards! read more

These guys left me with a leaking air handler and told me i would need to have a better company come out and service. "This happened for real". Completely confused by this since they were the ones to install it. Had a family friend come by and look at it for us and he said they did a terrible job installing it to begin with and did not have secondary drain pan leaning the correct way so excess water would go toward the drain. Also drain pan was not completely covering unit so it leaked onto my ceiling and caused drywall damage. Would not recommend. No empathy and terrible customer service. I definitely did not refuse service. Please don't add lying as another downside to my review. Thanks for trying though Kirk. My system has been taken over by Donley, a much more respectable company with friendly customer service and people who know what they are doing. You may have a lot of experience Kirk but every employee I have dealt with from your company has been amateur at best. You are unfortunately my first negative review. read more

North Valley Mechanical was extremely prompt when responding to my distress call today. My air conditioner stopped working on a day when the forecast was for a high temperature of 113 degrees. I was in a bit of a panic and the gentleman who answered telephone was calm and polite and assured me that he would send someone as soon as possible. Within an hour, a technician was at the door and he was able to diagnose the problem and replace the non-functioning part at a reasonable cost. The unit was working again within a half hour. The technician was knowledgeable, courteous, efficient and obviously capable. I couldn't be more satisfied and will enthusiastically recommend NVM to anyone who wants and needs this level of service. read more

From start to finish Kendra and her team were amazing. We've got a mini split unit in our garage that we've always had trouble finding somebody to maintain. One call to the office on a Friday afternoon and they say they've got 2 qualified technicians that work on mini splits. We can send Jared out Tuesday afternoon if that works as I live far in the East Valley around Gateway Airport. Perfect! I work full-time and run my own business and can't afford to take a lot of time off I asked if they could call me 30 minutes away. Jared text me when he was 30 minutes away.. We met at my house he was knowledgeable, professional and Pleasant to work with. He explain to me exactly what was wrong with my unit, we needed a new run Cap as well as we needed to recharge the Freon. He made sure the AC blowing into my garage was as cold as could be. Thanks Jared and Kendra You guys saved us a ton of time and money, you came out the first time with the knowledge to fix the unit without having to "go do research" as to why the unit wasn't working or staying on like other companies have had to do in the past. Thank you P read more

We have had trouble with our AC for the last four years and it's finally working correctly! Garrett, their technician was awesome! Very friendly and knowledgeable. Thank you! read more

Timing couldn't have been worse - 110 degrees and the HVAC units did not function. Our home warranty company was worthless. They sent out a tech who did not know air conditioning. We made an emergency call to North Valley Mechanical. Jared was able to get to our condo quickly, diagnose the problems and completed the repairs. This was all completed before home warranty even managed to schedule anyone. A++ for excellent technical skills, prompt service and easy to work with. Thank you! read more

Zero stars if I could. My home warranty company contacted them for a service call and they were nine days for a service call. In the middle of summer. In Arizona. Two schools of thought: yes it's probably busy out there, but any experienced company operating in The Valley knows how to adjust for the extra seasonal workload. Also, they never answer their phone. Don't waste your time! read more

Great service! My technician Lay Sisamouth was nothing but professional, and right on time. He took his time to explain the issue once he identified it, and exuded professionalism. Highly recommend North Valley, as my experience could not have been better. read more

A big shout out of THANK YOU to North Valley Mechanical. My house AC was not happy, called Kendra at 8 am, and there was a technician at my door at 3 pm when I returned for the day. SAME DAY SERVICE!!!! I have know for a year the AC was on its last legs....finally had to bite the bullet and buy a new one. North Valley honored their quote from last year, even thought the manufacturer has had a price increase. The guys showed up early for the installation today. Even the crane driver was ahead of schedule. Tim, Richaard, and Derrick were all friendly, polite, and very conscientious. They haven't even left yet and my house is cold like I have never experienced! If you need AC service, don't hesitate, call Kendra at North Valley Mechanical. read more

Professional, through and trustworthy are three of the qualities that North Valley Mechanical embodies during every service call. I've had their service plan for a few years, in November I replaced my homes original air handler and most recently I had an issue with my fan motor. It was replaced, but still acting up, they were back out the next morning and Anthony spent several hours, troubleshooting, poking around doing whatever he needed to solve the problem and with temps now over a 100 in Phoenix, it was much appreciated. I'm so thankful for the entire NMV team for ensuring I'm kept cool during the summer and warm during the brisk Arizona winters. read more

I just got a repair done. Lay S. was my technician, he was great and knowledgeable. The repair was done quick and he made sure the air was blowing cold air. Also give me some tips on my AC read more

I switched to this company a few years back when I kept getting conflicting reports on my AC unit at every service. They helped me get the warranty work taken care. I have our until checked every six months and they are always very thorough and keep me posted of all the things they do and inspect. They became my heroes last month when we arrived back from vacation to a 95 degree house and a cramped schedule that was extra crazy because of sickness. We needed a new compressor. In calling other referrals during my panic, the competition complimented North Valley Mechanical on their ethics and work. The inspection was Thursday night and we had a new compressor on Saturday morning. The cost was perfectly in line with other companies. I am forever grateful for their speed and work. The technician's even left a big smiley face on our unit. read more

Thank you for your helpful attention to our AC unit. As always, your work was completed in a timely manner, with extreme efficiency, and at the quoted price. We would never consider calling anyone else for our electrical needs. Again, cannot thank you enough. read more

Unfortunately this is a one star. One person name to attach to it is Jim Reed. We had the tech come out to give us a quote. One week later, Jim called frustrated with the techs work needs to ask us questions. Thought it was peculiar but did not overthink. We received the quote and scheduled the work. Jim stopped by to pick up a check. After my husband asked him is it a trane or American standard, Jim threw a temper tantrum that we should've done our research and he was leaving. At no time did he explain American Standard purchased trane. After five minutes on Google, my husband called him to try to set a location to meet him to give him the deposit. Jim said he is not interested in helping us. He was very frustrated calling Kyle saying it was a three-man job instead of two. I called Kyle and asked to speak to the owner and did not receive a response from the owner, so decided to voice my opinion here. Could have gone so much better Waited on this company for two weeks to install our unit. Customer service sets you apart from the competitors! read more

I've had two occasions to call upon NVM's services and both times the service was fast, reasonable and fixed the first time out. The second time, during the summer of course, my thermostat went out. I called them at 3.30pm and they were out by 5.30 and by 7.30 the house was cooling down again, thanks to a new digital thermostat. Clear explanations of the problem, possible solutions and just as important, what can I do to help make the system more efficient. 100% satisfied customer and will and do recommend them. read more

Starting with 5+ Stars, no doubt !!! NVM REACHED OUT FOR OUR FOLLOW UP SERVICE!!! LOVE THAT PERSONALIZED SERVICE :) HIGHLY RECOMMEND!!! From the front office, to service and down to sales, this team is a class act!!! Great customer service, wonderfully knowledgeable technician and straight forward-top of the line sales professional. Our unit will be delivered and installed this week and I'm confident our 4 stars will bump to 5+...No question, NVM will be on the top of our recommendation list !!! Early, Honest and Knowledgeable.....every customers dream :) read more

North Valley Mechanical - Heating & Air Conditioning/HVAC Near Me - Phoenix, Arizona

Speed, trust, and reliability are what most people want when they have HVAC needs. Today, I experienced this all and more with these guys. I had previously tried to connect my Nest thermostat myself and was humbled by my realization that I am no expert. I thought everything was fine as my heat was kicking on and as we Arizonan's know, winter turns into spring/summer really quick and I was expecting my AC to follow proper suit. As my wife and I were working through renovations and a move-in simultaneously, we needed the AC not only for ourselves but our teams helping us as well. I realized I messed up when my wife started telling me hot air was spewing into the house while the temps were almost 80. Not fun while running around your house. The Nest online support was somewhat helpful but want sold that they would have the best deal for sending out a tech. We connected with the North Valley Mechanical team and they were out to my house within an hour...the exact same time as my washer and dryer were being delivered by the Best Buy team and also when my general contractor wanted to go over plans for the upcoming week. This on top of trying to get my new home ready to bring my 1 & 2 y/o's into was a lot at once. Then the Best Buy guys tell me there is an issue. Something that was going to prevent me from being able to get my stuff installed that day. The North Valley Mechanical team stepped in and took care of the issue, no questions. THANK YOU!!! Not only was my house (and wife) cooling off but a snag in my plans was overcome by their team. I don't think any other HVAC team would have done this, especially with all the distracting commotion going on in and around my house. I am now able to get done what needed to be done, comfortably. I am proud to share my experience about these guys. Customer for life!!!! Thanks for going above and beyond!!! read more

These guys are great! On time, professional, and priced great. Jared is especially good and takes the time to explain what is going on in terms that are understandable. If you need A/C repair, call them. You will be glad you did! read more

I have used a number of HVAC companies over the years, but now use North Valley Mechanical almost exclusively. I'm sure this business can be challenging work in the extreme heat of Arizona. I have been satisfied with the work done, and importantly, the office team coordination and communication by this family run business. read more

The technician that came to fix our AC was outstanding. He found an electrical problem that our usual AC repairman from another company missed. I would highly recommend their services. read more

Had a great experience because of our tech Brad. He was knowledgeable and fixed our problem while taking the time to explain it to us. If we have a problem again we will request him. read more

Unbelievable service. 26 degrees overnight and the landlord had allegedly called some company called ServiceMaster - Well, they came right out, NOT! I contacted North Valley and within twenty minutes a technician was here and now I have heat again. Kirk, your guys are amazing and I hope that 10,000 more people write reviews for you like this one. --Alan Abrams read more

will never use them again. paid a premium to have ac units serviced, hard to get them back out for second appt. Have to really stay on them. First round techs did a bait and switch, left system worse off then before they came. Owner Curt had to come out to assess what his guys said they did??? Today they came out for second visit, that's the package sell for AC units, and we have 3. I have 5 kids, AC units were working perfectly 6 months ago, North Valley Mechanical had just serviced them. Today they said a switch board was acting up??? All was working before you came to the house? Now main heater is shut off and it's supposed to be in the 30's tonight? Tried calling their main line and just an answering service. They couldn't even confirm who owned the company??? I do not have time for this kind of service. You know the kind where everything is fine, it's just time for annual service and then North Valley comes out and leaves with things breaking??? Never again. It is unfortunate, the owner Curt does seem like an honest guy, who just can;t find the right employees. Still not worth risking my family safety. Especially around the holidays. read more

I have nothing but good things to say about this company. Derek and Rashard are absolutely fantastic technicians. Straight shooters and no non-sense. I had 2 other companies come out (sent by my home warranty) that absolutely bs'd me on my issues. My previous AC unit was a 1993 model and all other companies would put bandaids on it, it would work for a couple of hours and then crap out. Finally when I was fed up and told my home warranty to send out someone that knew what they are doing they sent out North Valley Mechanical. Rashard showed up diagnosed my problem and said, I can keep putting bandaids on it but the unit NEEDS to be replaced. I was relieved that someone was finally honest with me. We gave them the go-ahead to get a new unit. The day of the install they showed up early (8am-9am) show up time and had the entire job completed by noon. If you need quality work done look no further. And to their supervisors, give those dudes a raise, a paid day off, or something. Those are 2 quality journeymen that deserve all the accolades in the world. read more

Tech showed up late for a warranty call on my AC unit. He wanted to confirm with the warranty company that it was covered. He couldn't get through so he took off without even looking at my AC. read more

I highly recommend North Valley Mechanical for HVAC service. The first company the home warranty assigned said they could not get to the property for four days! I called the home warranty to have the work order reassigned. I could not wait that long because the tenants had small children. I called North Valley and they were able to get someone out the same day which is incredible. The problem was minor (a broken wire) so it was fixed right away. I really liked the report, pictures of the label on the HVAC unit and the tech included the age of the unit. I know the home warranties don't pay much so I appreciate North Valley making this repair a priority. From the office staff to the technicians the service was excellent. read more

One of our two a/c units was running poorly and appeared to be low on coolant. We called North Valley Mechanical today and they sent someone out by the afternoon. Lyle, our tech, was terrific. Easy to talk to and happy to explain. He checked out our system and showed us exactly what needed servicing and why. He also showed us how to avoid the same problem later. He also helped us by rolling the cost of the service into a 1-year maintenance plan that was only slightly more expensive. Super good and thorough service. read more

Frustrated with the lack of urgency this company has when it's hot outside and my AC is broke. Seems like most AC companies have a way to expedite the process for customers. Not these guys... If you are hot and need help quickly I suggest you keep looking for different company. read more

Fantastic company. Another A/C company had visited us first due to them being assigned by our home warranty. The other company had misdiagnosed the issue and said it was too much for them. Beau from North Valley showed up on time. Diagnosed the issue and fixed it immediately. The other company had been here twice without fixing it. read more

The one night it was cold in PHX, my heater broke & North Valley Mechanical came out before sundown to make sure my family stayed warm. It was a simple fix but it meant the world to me to find a company that was so responsive! read more

The worst customer service experience I have ever encountered. I called this company for my 85 year old father as his A/C stopped working. They sent a technician who said we needed a new unit. He said the office would call with pricing. I called everyday for 5 days to get them to price and install and each time they had to get a sales person etc. Bottomline I wasted 5 days trying to say yes! I then called Mechanical Brothers Heating and Cooling and they came out and did a full A/C install in one day! One word for North Valley Mechanical - run! do not waste your time! read more

I received a quick response to my call. Excellent Service because the technicians were on time, well trained, experienced and prepared. Excellent Product. I highly recommend North Valley Mechanical for all of your HVAC needs. read more