Dr. Jeanetta performed cruciate ligament repair surgery on our boy George yesterday and we could…read morenot be happier. She's so patient, calm, caring and we felt totally confident leaving our sweet boy in her capable hands. She even called us post-surgery to let us know how to reach her over the weekend should issues arise. Rona, the vet tech is also great! She gave detailed post-op instructions and patiently answered all my questions. We live over an hour away but we're going to bring our other two dogs for care here as well. Dougherty has earned a client for life.

Our vet retired recently and we had an emergency with our cat and Dougherty's was very…read moreaccommodating and got us in that day. Our kitty was treated wonderfully. I felt the prices were not over the top. Any emergent vet care is going to cost some $, but I was satisfied. We'll definitely be back soon with our new puppy!

We've used them for boarding for a few years and that went perfectly (REALLY nice boarding suits)…read more So we decided to switch our vet to this place as well. Our little dog is an anxious hot mess when it comes to vet visits and they handled him so well. The pricing is reasonable, the staff are wonderful, the place is super clean and welcoming. I'm so glad we made the switch!

Pricey but professional, good, thorough care with friendly, thoughtful, kind doctors and staff…read more Shelley K

Not a regular client, but they were incredibly helpful and provided probiotics for my cat to get us…read morethrough the holiday until our regular vet opened. Everyone was kind and welcoming!

Best vet I have ever visited. They were so kind in caring for our 2 senior chihuahuas. We took our…read moredog to cross the rainbow bridge and I highly recommend them to anyone, they made the experience as nice as it can be.

Clean facilities, no pet smell, friendly staff, easy to schedule in. Feels like the staff really…read morecares and the pricing is fair. Easy to find parking too. Definitely recommend!

Because of a negative Google review- Dr Frank refused to see my dog in an emergency. Shame on you…read moreDr Frank and Annette. It shows you don't care about animals and you should not be in the Vet business. Thank god there are other wonderful vets in the area- who by the way, agree that you should be shut down.

I waited about a month before I wrote this review. I wanted to make certain that I had my wits, and…read morewords, about me before proceeding. Last month, my husband and I had to make the almost 2-hour journey from Cohasset, MN to Duluth, MN with my 3.5 lb., 13 year old Chorkie, Dixxy as she was very ill and needed help DESPERATELY. Our vet couldn't fit her in as they already had to squeeze in three other "urgent" visits. They suggested that we could take her to Blue Pearl or wait until Saturday (the next day) and take her to Bemidji. Well, we were so worried about her that we decided on taking her that night to Blue Pearl. We called ahead of time to tell them we we coming and what was going on. In order for anyone reading this review...this is what she was experiencing: 1) She would not eat and hadn't eaten for 3 days 2) Lethargy had set in the day before we took her 3) She was now GULPING water like a Camel and then throwing it all up within 2 hours later 4) Her eyes had gone from big and bright to TINY and clouded. We got there right around 5:30 pm on a Friday night. We went in and they took her back to evaluate her and decided she could wait. So we did...for 4 HOURS. At this time, I asked for a MedTech to take her back and check he Glucose level because a tiny dog like her can crash without warning. I also stated I was really worried about her hydration levels. She took her into the back for literally 45 seconds to a minute. Came back out with her and informed me that her Glucose level was 74. She handed her to me and before I could ask her about her hydration, she practically sprinted away from me and was gone! So, we waited 2 more HOURS and finally asked the gal at the front if they will be able to see her because we were looking at not getting home until 2:00 AM as it was and I had a wedding I was to be at (I'm a Photographer) Saturday early afternoon and the wedding was in ND! She then put us into a "waiting room" for another 45 minutes and STILL not seen. We told her we were leaving and how unhappy I was with all this!! We got home and my husband went to bed as he now had put in a 22-hour day. I got Dixxy comfortable in the living room on her little bed on the couch. I was cleaning up the kitchen when I heard her get off the couch. I came around the couch and saw her standing next to one of the dog beds on the floor by the fireplace. Just then, she threw up so violently that it cleared the dog bed (12 inches across and as high on the sides as she is tall) and HIT THE WALL! Needless to say, I was an absolute wreck and I believed I was watching my dog die!! This was now about 5:30 in the morning. I stayed up and called the Bemidji Animal Hospital at 8:00 am and they were able to see her right away. I couldn't go with so I had texted my husband a NOVEL of everything I wanted them to do and at the top of the list was SUBCUTANEOUS FLUIDS. I know from experience that Subcutaneous Fluids take literally 30 seconds to administer and why Blue Pearl did not address that is BEYOND MADDENING! Bemidji was Fantastic! She was soooo dehydrated that not only did she need subcutaneous fluid, but also an IV! They did a scan and an x-ray and they did not show any obstructions. Now here's the BIG Kicker. Her Blood Panel showed 4 abnormalities PLUS her Glucose Level was 41...FORTY ONE! 80 is considered an optimal level. She had lost almost a full pound and weighed 2.7 Lbs! And her eyes were a direct result of EXTREME dehydration!!! SHE WAS IN CRISIS and had we not gotten her care there, we would have lost her. So to RECAP the 1 Star Review...In SIX hours they GLANCED at her 2x and in those 2x they didn't see how dehydrated she was?!? They couldn't take the literally 30 SECONDS to give her subcutaneous fluids to tithe her over until they could give her a thorough exam?? If they had simply done that, it would have prevented the Glucose crash, I KNEW was coming, because she would have ate! It's lazy and just plain horrible veterinary care!

Update, just to clarify. I did wait 8 hours and because I love my cat and am a pet parent true to…read morethe meaning " parent ". My cat did receive the best care possible. They set him up in a private room and he was safe, comfy, and had access to anything he needed...litterbox etc..the Doc who did see him was fantastic, caring and so understanding. She had had a long night being the only Doc there, not at all any fault of hers. My issue is higher. With Corporate. VCA. Blue Pearl is the best ER Vet Hosp in Duluth and serves as far as Wisconsin and other way out cities. I vented my c/o's a couple days ago, but I couldn't have asked for a better Vet to see my kitty. He got the best care. Isn't that really all we need? That is all I asked for and that is exactly what we got. So thank you Blue Pearl for taking the best care of my most precious little love. Sincerely.

Kind and thorough! We are traveling and needed some follow-up care for our cat. They were able to…read moresee him and help us continue his career and recovery. Extremely nice and caring.

Saturday morning, took our pet here as this was the only urgent care open in the area that could…read moresee exotics. The first red flag should have been the credit card machine sitting amongst the garish decorations of the exam room. We were charged before the doctor even came into the room, charged prior to each part of the exam performed, and made to believe that our beloved pet's situation was life or death if he did not have surgery performed. Luckily, the doctor was unable to actually perform said surgery. Even luckier; they neglected to actually set us up with a referral for the surgeon come Monday. I should mention that not only did Dr Pop not handle our pet in the room, she actually flinched away from him when we were trying to get him onto the scale for her and her assistant. Our little guy was perking up by Sunday anyways. On Tuesday, we made the long drive down to our former vet's office for a second opinion. The doctor there did not see any of the issues that Dr Pop claimed our boy was suffering from. She was also appalled that we were charged prior to every service, especially as there is never any guarantee that an animal would even allow something like an X-ray to be done. If you love your pets, steer clear of Waters Edge. They will try to take you for everything you have, and then try to take you for more after scaring you with a bs terminal diagnosis. Today is Wednesday and our pet is eating well, using the bathroom as normal, happy and healthy and it's all no thanks to this awful place. If I could give zero stars, I would.

I have been going to Grand Ave vets for over 25 years. Vets have changed but you have to adapt…read more There have been super vets and others with rough bedside manners. Much like personal physicians. Now Dr. Nordquist is there and she is really good; answering questions and being super patient with my dogs and me. I find the assistants at the front desk very nice and helpful.

My elderly Shih Tzu had a dental emergency. After the initial visit and some time on antibiotics…read morethe Vet descaled and removed teeth for my elderly Shih Tzu. After a few days of rest she's like a puppy again. I am very grateful for their swift and thorough attention to my bestie!

20 years ago, the practice was a typical veterinary practice, where you called for an appointment…read moreor brought your pet in emergently and your pet was evaluated and treated. Then, they revamped their practice to fit in more rooms and got rid of the waiting room, forcing people to wait with their pets in the parking lot. Now, you can't get a person on the phone and they won't take sick pets, only well pets. I now go to Superior.

North Shore is my go to primary vet for my pets. It's expensive but in the past I haven't minded…read morepaying that for above and beyond customer service, as it is a business after all. My problems with NSVH have started recently, with honestly really poor customer service and blatant rudeness from staff. When you have a staff member working the phone, as a business it's your job to make sure they are providing adequate service to the standard your clients pay for. I do not want to be cut off or interrupted, I do not want to be hung up on, I do not want to feel stupid or brushed off during my interactions because the woman working the phone wants to rush through my call. I can overlook rude phone service, but I can not overlook it when it comes to in person care as well. I am a young pet owner and I know it may be hard to take me seriously, but I think over the course of 7 appointments I have met maybe 4 vet techs/vets that have actually treated me like a person. I am a human that is worried for their pet, I may have questions and that's okay, but it is not okay for a business to allow rude or belittling behavior. I pay almost twice as much for the "exceptional" service NSVH claims is their practice, which is beginning to feel not worth it. Seriously, this place could be as great as it once was with a little extra attention to customer service! Also, talk to the morning shift phone staff; it's gotten to a point where they just aren't doing their job, and that's honestly poor management.

They have lots of choices and always some kind of sale going on. Staff is friendly and helpful!read more

My boyfriend took my two dog to get their nails cut here and they told him he should bring the one…read moredog to the vet due to his nail hanging off. I just got home and seen this it's 8pm and I can tell you I am pissed he left there without saying anything about this to them. Will not be returning.

This is a great place to shop for your pets. We recently adopted a kitten here who is doing great…read moreand petco gave us a book filled with all kinds of coupons for our kitty. The associate helped us find everything that we needed and got us signed up with a rewards program. Our cat loves coming in to the store with us. The store is always well stocked and cleaned.When it was time to go to the register, the cashier knew exactly what coupons to look for and where to find them in the book that we were given during the adoption. With the coupons we ended up saving about $25 in the store. We bought the so fresh cat litter from the store and it actually smells a little like cinnamon. I've raised a lot of cats and the cat litter that they sell they actually works better then most of the other brands that I have tried. Today we went back and we got the same great service that we received the day we brought our kitten home. I would defiantly recommend petco if you are looking to adopt a pet, buy a pet, or just need pet supplies. From what I understand, they also have grooming and vet services there too. I will be making all of my pets appointments here for any future services that I need.

I would not recommend recommending using this place for any of your pet needs, especially grooming…read more Somehow, they are the only people in the world that got a golden retriever to "bite" while doing the grooming. And they refuse to take him any longer. No context, no explanation of what happened, obviously he felt threatened, which makes me wonder what kind of people they have work in there. He is a golden retriever for God sakes, and has never attempted to bite anyone or any other animal in his life, however, somehow, Petco managed to make him do it. So they claim.