Mike the owner was very helpful and knew exactly what part I was looking for. Definitely recommend…read morethem!

From the owner: Performance auto shop in gurnee. Great customer service and strive to satisfy our customers needsread more

Vehicles just bring problems for me. My battery light kept coming on, saying I needed to change the…read more battery, so I drove to Advance Auto Parts to see if they could help me. The employee came out and did the battery test, and it turns out my battery was on its last leg. The employee helped me choose the right battery for my van and was able to install it. Took a little bit of work, but the job got done. I love that they can do that service right then and there. Much cheaper than going to my dealership and finding a time to get to the dealership since they were booked out until the following week. They provide other quick services, which is nice when you need a quick fix.

I needed a new battery, my car died so I got a jump and headed over to advance. The man sold me a…read morebattery and provided me a military discount. He then offered to put the battery in my car. My car was very difficult to put the battery in, but the employee maintained his professionalism even though the car gave plenty of trouble. Needless to say, he completed the task and was great and kind and professional. I recommend this location based on the customer service!

Steve & Ronnie are the best! Honest and good deals all the time. Check them out! The Dodge Power…read moreWagan is Bad Ass! I remember it back in the 70s sitting in their small garage. Good Job! Razor!

This isn't a review of there service but for there driver that almost hit me, he went into the…read moreoncoming lane of traffic to get around me when the lanes merged into one line. You would think that someone driving a company truck would drive it with respect since it reflects on the company. Very sad.

I had the pleasure of Herman C. helping me replace my break lights. I went to a different…read moreautomotive store to begin with. Waited in line about 10-15 minutes to be helped. Just for them to try to charge me before saying he basically didn't want to help me install them. As soon as I walked in O'Reilly I was greeted by all 3 staff members. Was in the store about 2 minutes before Herman started working on my car. Fast, productive, friendly staff. I had my one year old daughter with me and they were all so friendly and helpful. Thank you again Herman. HIGHLY RECOMMEND OVER COMPETITION.

This Mickey Mouse ran store has got to be the laughing stock of all wanna be mechanics parts…read morestores. From the disrespectful "manager" if that's what he wants to call himself. I truly believe any one of these positive comments are false and made up or paid for. To the "manager" mocking my disability, to him then mocking my branch of service. He clearly has never nor could serve a day in his life. So disappointed in the lack of customer service, and if that's what they putting in manager positions they need to reevaluate their policies and manger placement or hiring.

Solid real people giving a decent price. I went there for a quick repair and they did it while I…read morewaited.

Really good guys with honesty and integrity ...fair prices knowledgeable staff really good guysread more

Ken was excellent to work with. He diagnosed our problem and fixed it perfectly. We were on a…read morebusiness trip and he got us on our way in record time. We were very grateful. Highly recommend! (Volvo XC90)

I have been going to Ken's for over 25 years and now only buy Volvos because of his outstanding…read moreservice. He does a great job fixing your car for a very reasonable cost. He is also the most trustworthy person in business I know. There have been only two times in the 25 plus years where Ken was unable to fix my vehicle. One time I was forced to go to Fields Volvo in Northfield to replace a control module on my XC90. My original estimate was to cost $3800; it took 3 plus weeks to fix and when I went to pick up the car they tried to charge me $4300. I complained to the service manager that the extra cost was not authorized and they ended up charging me $3890. Ken would never charge more than his estimate and never has in all the years I've been going to him. The other time was when I had transmission trouble; unfortunately he doesn't fix transmissions. Outstanding guy/business!!

10 STARS Update:…read moreJune 17, 2026 I came here for oil change and mentioned some noise my husband was hearing. After thoroughly inspection the technician named Adrian stated that he will need to replaced the strut due to leakage. That being said, they provided a courtesy vehicle, allowing us to carry on with our day at no extra charge, which made things much easier for us. Whoever completed all the work on the vehicle, did an amazing job. The service at Karl Knauz is truly impeccable. From the moment you arrive, you're treated with professionalism, transparency, and genuine care. Kristy from service department is knowledgeable, attentive, and takes the time to explain everything clearly, making the entire experience seamless and stress-free. It's rare to find this level of service and attention to detail...exactly what you expect from the BMW brand. Highly recommend.

Gave me a blank key after I paid $117.00 for a NEW key cut and shipped from Germany…read more They order cut keys at fields bmw 20 minutes down the road. I simply came here since it's closer, They SAID they cut keys at Karl knauz too which is why I brought my registration. When I asked why I was handed a blank key the ugly smelly boy in the parts department I was talking to simply shrugged and didn't even care. I was told my refund would be sent to my address I have still NOT got my refund. I will get my refund or my new key I was SUPPOSED TO GET in other legal ways if means if need be. I have the transaction ID and all the receipts. Corporate bmw is currently investigating the situation as well. If you had any sort of brain in that building I would've had my key and not have called corporate.

Manager manny was very professional, helpful and quick when installing my led lights for my Subaru…read moretoday, I will definitely be making this my go to parts store from now on.

I called this AutoZone to confirm if they could install a new battery first thing in the morning…read more I was connected with Abraham, who answered the phone very courteously. He advised me to come by so they can take care of my vehicle. When I arrived, I was greeted by Abraham, and he immediately assisted me. He was able to help me select the proper battery for my vehicle, and install it in a timely manner. I understand that this is standard in their duties, but Abraham went above and beyond, was very professional and helpful.