Worst dealer in the world. I had five small things to fix...estimate $1,487. Took it to another Dealer and did it for $484!!!!!!

This dealership lacks the quality and customer service you would expect from such a large dealership. Before I tell you my experience I want to Notify everyone of a 20.00$ miscellaneous charge they have been adding to everyone who goes in to service , this charge was explained to me by a service advisor stating that it's a charge for "rags or fluids used to clean the work area of the car" .There is something fundamentally wrong with that. I am surprised such a big company would stoop so low for an extra 20 bucks. recently I went in for service on my 2012 Ford Focus hatchback and I am utterly disappointed. My focus failed to push to start so I had to get my vehicle towed in. It took 3 days and I still didn't get a call , even though I gave them heads up that my vehicle was headed their way, finally I got tired of waiting and went over to get information on my car. I Was told it was the battery , fine so I purchased one there. While i was there I told them just like Sears had told me that my car needed some work done on the front suspension, which is covered by my warranty. Looking back on it now I am sure that my service advisor Stephanie R. Just wanted to see me come out of pocket. Because her job of informing me what my car needed was mediocre. After just 30 minutes she called back stating nothing was wrong and I just needed to purchase an alignment , did she really look and check my suspension? I can tell you for a Fact She didn't look into it otherwise she would have noticed that I got into a collision with another vehicle and my front passenger suspension needs to be replaced. once I arrived at the dealership I had to drive all the way back home why ? Because I needed Both key fobs to reprogram the car, umm hello? Why didn't they tell me over the phone instead of having me drive around like a taxi driver. They charged me 400$ in all , and I don't mind paying for what's needed, but what upsets me is that every other dealership I go to , even when I get a oil change on my 2014 Camry, my car always get a Wash. My car was there for several days and it came back with smudges and residue on various parts of the car. Where is your customer service? I can assure Ford that every customer appreciates gestures like a simply car wash. My service advisor Stephanie also failed to inform me that I needed a new tire, I had to figure out myself due to a white marker on my tire outlining a tire deformity, what if I crashed because my tire exploded, ford would have Definitely been liable for letting me take my car with unsafe driving conditions. And lastly to make matters worse my car was missing a Trim piece when I picked it up, I have filed a complaint with corporate, and at the dealership but still no call from the manager, I am writing this review because my issue where never resolved , and I have insurance photos that my car went in in perfect condition and I am definitely going to make them pay for the trim that just disappeared while in the shop. I regret buying lifetime alignment there because it means I have to get used to mediocre service. read more

BEST EXPERIENCE EVER!!!from the time I drove in and picked the car, running my credit, signing paperwork was about a little over one hour. This was the 3rd purchase from there and they have all been as smooth and quick. Going back next week to pick up a 4th vehicle. read more

Had a great car buying experience with salesperson Hector Vasquez. They did not have the exact car I wanted, but Hector worked to find the car at another location. He was very pleasant to work with and made sure I was familiar with all of the systems in the car, before I drove away. Julie in the finance department was equally nice to work with. She reviewed all of the paperwork and answered all of my questions. With 0% financing, I am now driving a brand new 2015 Fiesta. Fun little car to drive with great gas mileage! read more

We just bought a new Flex and love the car. Great product. Unfortunately, the sales staff at Northside was miserable. We came in on Monday night found the car we wanted and negotiated a good price. When they came with the paperwork, the price was more than $1000 more. They said everybody wanted their deep tint and paying $100 for nitrogen in the tires. When we were leaving, they changed their mind. So we write a check without ever having a test drive. It was close to closing because of all the time fixing their extra charges. We come to take delivery on Tuesday and our salesman was nowhere to be found. After trying for about a half our, the receptionist gave up. We went in to see our F&I guy, Robert, who was actually very professional. He got a different salesman for us. The new salesman walked up, handed us one key and said we'd have to come back to get the second key and owners manual later. He said he had customers waiting and walked away while we were asking him questions. I had to remove the plates from our trade in myself and left the keys with the receptionist. I asked the reception to get a sales manager. The sales manager did get a salesman to show us the car. He gave us a very used owners manual from a loaner car. He promised to drive to my work and deliver the keys and a new owners manual the next day, to call that night and after a week to make sure everything was OK, and to drive to my work and put the license plate on when it arrived. I never heard from the salesman again. I had to call and complain to a VP to get them to even cough up the second key. When the plates came in, I had to drive to the dealership to get them and the receptionist said I'd have to wait 45 minutes to an hour to get someone to put them on for me. What poor service. read more

horrible over priced service, always trying to sell you something, like "your rear gluteal air filters johnson rod needs replacing every 4 miles you know and its 10000 bucks" never again, bye bye rip off artists, least you could do is your stock could get better read more

I have nothing but good things to say about your dealership and the people that work there. Great service and sales. I do have one BIG gripe though. I have had to take my 2 year old truck in twice, within the year, to have my brake rotors smoothed out. No recalls or any other service announcements have ever been brought to my attention. I feel this needs to be rectified as soon as possible. read more

Wish I had read these reviews before letting Northside Ford disappoint me with broken promises. I was offered a couple of accessories at cost if I bought the F-150, which I did, but then the price quoted on the accessories was 10%-30% per item above local RETAIL! With the other Ford stores in the area showing much better reviews buyer beware! read more

I waited 30 minutes in the service line while 4 employees acted like I didn't even exist. There was no one in front of me either. They didn't acknowledge me or even go as far to say "we'll be with you in 5 minutes". When I was finally helped they told me there was a 3 hour wait just to get an oil change. What a joke! Hands down the worst Ford dealership I have ever experienced and I have been to 10+ across Texas. I scheduled the oil change 3 days in advance and they quickly dismissed my spot in line, even though I showed up early to the appointment. 0/10 customer service, I left. Do not give them a dime! read more

Worst car purchase EVER! I purchased a certified pre-owned 2014 Ford Fiesta in 2016 and within a month the inside door handle broke off. The salesman, Jason C. Pelmear, said that the dealership would pay to fix it. His boss, whose name I do not recall said no. They quoted me a price between $50 and $800 to fix the problem. I declined as I am I disabled vet on a fixed income. At that time I asked Jason and his manager to not contact me again. Jason Pelmear has sent me cards, with his signature, hoping that everything is going great with my purchase every 2-3 months since the purchase and I have called him back telling him that I am not happy with the purchase as the inner door handle broke off and I do not have the funds to repair it. I have also asked him each time to stop contacting me. Forward to today. Jason Pelmear sent me another card. Pissed off, I called him again. Only this time he denied that he made any claim to assist in having the repair paid for. I went above his head and I spoke to a Business Development Coordinator, Chris Gonzalez, as the Head of Used Car Sales was not available. Chris failed to understand that Jason was sending the cards and Chris told me that he would speak to the internet department and rushed me off of the phone. I then called Chris Gonzalez back and explained that these were cards sent by Jason Pelmear with his signature. Chris Gonzalez did not know to respond. I am now sitting here with a car with a broken inner door handle, a lack of funds to repair it as I am a disabled vet on a fixed income, and no resolution as the dealership is avoiding me by not returning my calls. DO NOT BUY A CERTIFIED PRE-OWNED OR ANY USED CAR FROM NORTHSIDE FORD! THEY WILL TAKE YOUR MONEY AND LEAVE YOU OUT TO DRY *I got a call back from Chris Gonzalez, he said that Jason Pelmear would not contact me again. No apology, just told me that he would not contact me again. I opted to file a complaint with the Better Business Bureau. read more

Just a big thanks to Northside for taking such good care of me and my car. Everybody was very polite and helpful and got an amazing breakfast at the cafe inside. read more

I walked in no on greeted me. The hispanic man in the front had no on in line and as I approached him he said wait for a moment and have a seat. I sit down go wait another ten minutes and he finally addresses me. I approach him his initial response to me was, " Whats up." Looked at me like I had no value in business for his store. Then I pass him my coupon and inform him I would like a oil change. He ask what vehicle I inform him. He immediately says I can't use the coupon and would have to pay $60 more for an oil change coupon that said $19. I turn around an walk away. I inform him he could of let me know sooner he wouldn't be able to assist me. ....I called prior to my visit and a gentleman assured me my coupon would be valid. I left and immediately went to express lube. I arrived someone approached my vehicle and provided me water and a menu for the services I needed. They even offered snacks and a drink for my children. I will never recommend or visit this disrespectful racist company again. The men who actually do the service have more respect and pride for service then the man in the front pushing away service. Sad part is because he passed an interview he gets paid more. read more

I tried to buy a new Edge Sport---first they have a 2016 listed with the new ones with over 1000 miles on it so it is new by name only as it probably is still on dealer title, but they don't tell you it has 1000 miles on it, also asked about a 2017---they added $1696 in junk fees/profit to either car-----Purigrn $149, Super polysteel $749, Window tint $399, Theft protection/other $399-needless to say i did not ask for any of these. Salesman Jason Pelmear said all San Antonio dealers do this and they had to add them to make a profit. BEWARE THIS DEALERSHIP read more

Future buyers....be aware of $399 theft protection and $149 for nitrogen in the tires as an add-on on your contract. I felt like they tried to "sneak it" into overall price. read more

I bought my 2008 Pontiac G5 in August 2009, not even 2 months after, I was told by discount tires that I needed not only 4 new tires but also new wheels! Needless to say, I was extremely upset but paid it and contacted NSF about it in which the woman whom sold me my car-can not recollect her name, but I'm sure she doesn't work there anymore- told me there was nothing she could do, instead told me to go to a Pontiac dealer and see if it would cover it, of course it wouldn't!! A year passed and I wanted to trade it in, I was told, "of course, bring it in and we can help you", you would think that I would have learned my lesson but being that I did not have good credit, I thought they were the only ones that could help me. The lady who sold me the car is no longer there but another saleswomen, Mary Lou or something was recommended, so I decided to get help from her. Didn't work again and I was then told to wait another year because the credit has shown that the car payment was late and was dinged for that. So I waited and continued to make payments on time which brings me to July 2011. I have been paying on this car, not made anymore and definitely not WORTH what I'm paying, for almost three years. No other dealerships will accept the trade being that it would leave negative equity since I still owe.....wait for it $8,359 on a car probably worth (in good shape) $3,000 -at best!!! Since I have no money down, I'm basically stuck with the car that I didn't want in the first place! (Had to get something because I work out of town, that's all they would offer me with my $1,500 down) Everything looked promising, once again, and they told me it was do-able to trade in since I've been paying on it for 3yrs now, well obviously that wasn't the case because I still have the car and writing a bad review for NSF. Another issues I had: Wasted my time and gas waiting for plates when I first got the car, had to make at least 2 trips back to the dealership! I've put a decent amount of money into it before having it an entire year with it only being a little over a year old. Overall, I'm not faulting everyone there but I never feel satisfied although I don't want to persuade anyone to not go there, everyone's experience will be different, but it is my review!! I just seem to feel more aggravated and pissed they decide to waste my time each and everytime even after talking with them over the phone prior to. Guess that makes me a fool, they're still making money?!! Sincerely, Unvaluable Customer read more

Bought a used car from Northside Ford. The salesmen are trained to kill them with kindness but deliver nothing. The experience was most frustrating because as they agreed to repairs getting them to deliver was a monumental feat. Let the buyer beware applies here. There are certainly more reputable dealers to do business. read more

Their Body Shop doesn't care. My car was at their shop for 2 months. They were backed up with so many vehicles that mine just sat there. I now have to pay $400 for the rental car because of their delay and the insurance won't cover delays on the shops fault. I'm never going back and neither are any of my friends or family. read more

Mickey was very helpful in helping me pick out a car that would best suit me. Very friendly people there.

Went in to get my Expedition serviced. After spending $3500 in repairs it is now running worse. Took it back in within 24 hours and now they are wanting to charge me $700 more. I feel like I have been taken advantaged of and not told the truth about what was really wrong with my vehicle. I took it back up there on a Friday afternoon and didn't even get a call with a quote for repairs until late Monday afternoon. I don't feel like we should be charged labor again when the problem wasn't fixed in the first place. We will not be returning here for service. read more

Took my F350 Limited to get some issues resolved. Made an appointment with Dave Llewellyn. Showed up Saturday Morning to drop off the vehicle and was greeted by Mr. Llewellyn. And which we discussed the symptoms i was having with the vehicle. He advised the process and proceeded with my Loaner from Ford. The Dealership had a few issues with getting the correct parts in, but Mr. Llewellyn contacted me every single day updating me with any changes or time frames of completion. Mr. Llewellyn has officially changed my opinion on leaving my vehicle in a Service Dept. I will gladly say that he did his job too the fullest and comprehended with every single one of problems and questions. He even stayed late for me to pickup the vehicle being that i live 2 hrs away. "GREAT" employee "EXCELLENT" workmanship. Thanks Again Mr. Llewellyn and Northside Ford for taking care of my vehicle. read more

I have purchased many vehicles from Carl Campbell at Northside Ford and have always had a Great experience. The price and selection of vehicles have always been good and i will continue to buy from them in the future. Remember to ask for Carl, he is there top salesman and will take good care of you. Make sure to tell him Joby sent you!! read more

My truck had a manufacture defect- the window sealant was not completely sealed allowing water damage to occur. I took my vehicle into Northside ford on San Pedro ave in San Antonio, Tx. They replaced the sealant and carpet but did not clean the gunk build up by the wiring with was a direct result of the water build up and adhesive from the tape around wiring mixture. The fact that they had my truck parked in their care for over three weeks with that concoction was also I'm sure a contributing factor to the substance formation. My truck is brand new and it has a horrendous smell due to this substance which is hard for me to swallow considering how new my vehicle is and the fact that I'm paying $50,000 for it. had this defect not occurred then there would be no puddle of water with moisture leaking onto the wiring and tape, not would there be this smell. They then reported to ford that it is not related to issue causing a denial of coverage for repair I called the supervisor Richard- he said it was corrected- IT WAS NOT. I then called the manager Michael, he apologized and said to take it back and he would have it completely cleaned out and detailed as a bonus. He kept my vehicle another two weeks and dodged multiple calls from me. Then finally answers after leaving me on hold for 20min to say Ford won't cover it, NOT MY PROBLEM. I then called Main ford line and representative tells me the technician notated that this was not related to defect. Technician was dismissive, supervisor Richard was scattered and contradicting to his word and most disappointing manager Michael was rude, lied about what he would do, and did not care about me as a customer- completely not manager material... horrendous customer service. read more

My husband and I purchased a new Ford Fusion in 5/2012 for $26,500. We also purchased an extended warranty for $3,700 and another misc. warranty for $700. The process was a nightmare and we were asked to come back to the dealership three additional times due to the sales manager making mistakes on the paperwork and needing our signatures (again and again). We were offered a free tank of gas for our troubles. We traded in a car and due to the numerous mishaps, it wasn't paid off in time and caused a 30 day late payment on our credit report. About a year later, I phoned the service department, asking to bring my car in, stating it was "lagging" going uphill (also mentioning I purchased the platinum warranty with a $50 deductible). I was told (in a non-friendly manner) that if the "check engine" light wasn't on and if they found nothing wrong, then I would be responsible for the $110 fee for the diagnostic computer check and the $50 deductible doesn't come in to play. I was shocked at how I was treated. Last month, we had some small outer damage (two dents) due to another car door hitting it. We got a $440 quote from an auto body shop for the repair. Instead, we decided we might trade the car in for an SUV and headed back to Northside Ford. We were offered $8,500 for our Fusion (which we paid $26,500 just over 2 years ago and were told the outer damage would cost them over $2,500 to fix)! The salesman told us frankly that he could not believe that we paid that much for our car and admitted that we got ripped off... he actually apologized on behalf of Northside Ford and said he was selling Fusions for $10,000 less in 2012. Wow, we feel like fools and will never go back to Northside Ford! I wish I could give them zero stars :( read more

The service center is a giant nightmare. Dropped my Fusion off because there was something wrong with my transmission. They kept my car for 11 days without following up with me. No rental car was offered. Every time I called them they just annoyingly said that there where cars in front of me and it just takes that long. And the numbers of cars that where in front of me changed from 5 to 8. How can that number go up???? Also while my car was in their care it got $3500 of hail damage. They did not even call me about it I had to call and ask if they where hit by the storm. They said they did not care as they where not liable for "Acts of God". I ask them why they did not put it inside and the representative Stephanie Rocha made even a rude comment about how they would put their new cars inside before they would take in the old ones. When they finally got to my car they said they could not duplicate the problem. So after my car was sitting there for 11 days, getting nothing but hail damage, I had to get somebody to drive me up there again to drive with a tech. He felt the shifting of the car being rough but kept trying to tell me its normal but then at the end said yeah the 2 to 3 gear is rough. He reset something on the transmission which took him 10 min to do and said to try over the weekend if that would help. I did not. So I waited 11 days for them to do nothing to my car it is still not fixed and it has hail damage now. read more

I've been taking my mustang to get serviced at northside ford for a little over a year and every time I go, it's quick and sweet ! Took my car for an oil change today and they also cleaned my car for me which I thought was really nice of them . I wasn't expecting to pick my car up looking brand new (: I recommend this place to everyone in San Antonio ! read more

Well I get to write another poor review about NS ford. I called about my running boards on my 2016 expedition el how it was stuck and not opening. The Servixe advisor told me that running boards aren't under warranty and they don't even Servixe them they only replace the for about $1800. Well yesterday took it to another ford dealership Jordan ford and they look at it and said it was out of alignment took out one bolt aligned with the other end and put back together. For a total of $140. Wow what a big difference. Trust me when I say Ford Dealerships are not all the same. Last event was my battery cable was Corroded and Northside ford wanted to charge me over $2300 for new wiring harness on my f-250. Took it to Christian Brothers on 281 and they but a new connector on for under $150. Ford said they only replace with OEM parts. I think NS ford works off commission and just sells OEM parts and is not a true repair shop. I know have two other options that I will use and tell about. read more

It pains me to leave such a horrible review, since not all experiences have been utterly horrible here....just most. Surprisingly the most enjoyable experience there was the purchase of my new vehicle, my sales person was amazing. Finance, was meh. My biggest problems are the service department and the collision departments. The service department, aside from giving me a ridiculous solution to a known problem, does ok work I guess. My service advisor is an upstanding individual who makes fun of the car hop who happens to have special needs, I was speechless. When I got into an accident, my insurance company convinced me to take my truck to them (not my first choice, I prefer Jack's Paint Place in Converse). Since then, it has been a series of lies. I don't know why they bother with the service advisor, I haven't talked to him in person or on the phone since the day my vehicle arrived. Every time I get an update, I guess they make it up. It has gone to paint several times now, and been with the technician, after supposedly going to paint the first time I was informed the parts had finally arrived. I hope I can stop my insurance company from recommending this body shop to anyone. I am just disappointed, so disappointed. If you're running behind and your initial 5 day estimate is way off, at least call and let the owner know. Having your vehicle in the shop is already an inconvenience, having no idea when you will get it back makes it even more inconvenient. read more

I went into the dealership to buy a new car. I have used them atleast 3 other times and received good service. But this time I had a loan issue and was told that they would contact me the next day. I called at 230pm to request an answer if the loan got approved. I was told someone would call me in 10 minutes. No call back. I called again received the same answer. No call back. I did this 3 times. An hour later, I contacted the loan company who told me that they had been waiting for a response from the NS Ford. I then called again, now we are into 2.5 hours later after the first call. I was told that they spoke with the loan company and I needed a down payment. And that they had been very busy with other customers. Now I have bought 3 car from them, but they are to busy helping only the people in front of them. I will never go back to this dealership. It seems that you only get help if your standing in front of them. read more

Ok, So check this out everyone. If you purchased a new or used vehicle from this dealer, consider not getting the maintenance program. Here is why: I purchased a new Tarus SHO and bought both the extended warranty and the platinum service plan because it is for my wife and I want her to have a dependable car. After the third time of taking the car in to the "Quick Lane" (Notice that is in quotation marks) the computer system still did not show I had purchased full synthetic oil to be changed every 5000 miles. So, the first time, oil change number one, My wife was told they had no full synthetic oil so they were going to put synthetic blend in the car. Well, I was not there and she had no idea and trusted them and said Ok. The second time, I took her car in and they said the computer system shows synthetic blend oil. I corrected the service tech and told him no, I had purchased full synthetic oil on my service contract. To remedy the issue, I had to go back to the new show room business manager and get him to show me the contract and make the service department use synthetic oil. He did. Now I made sure they used synthetic oil as I made them put the oil in while I was watching. The business manager said he would also get the system updated to reflect synthetic oil for my next visit. Ok, so 15K miles and back to Northside Ford we go for the oil change. Guess what.... The computer shows synthetic blend for the car. So, Back tot he business manager I go. Except this time it was to cancel the service contract. Three strikes, your out! I paid $2000 for the best service plan and when I canceled my service contract, I only got a $1100 credit to my loan. So that means, two incorrect oil changes cost $900! You can get full synthetic oil changes at your local Valvoline or Juffy lube for about $80. So they charged me over 400% mark up for two oil changes. After doing some more research on other dealerships, I highly recommend you visually witness the oil you are paying as it is put in your vehicle. The dealerships make more money by telling you they put full synthetic and only putting blend or regular oil in your vehicle. read more

I've been very happy with the service I have received from the folks at Northside Ford. My salesman, General Wilson, has helped me with service after the sale and always does it with a smile!! Dawn gave me a ride while my truck was being serviced, and was very polite and professional. I would recommend Northside Ford to others for their automotive service needs. read more

Tried to buy my second Ford Raptor here I freaked when they said they wanted 10,000.00 over sticker.

In all my years never have I met such an arrogant Grey bearded hair slicked tall pretty boy as I have here. Couldn't answer questions and brushed me off, apparently he didn't know that large SUV's are used for towing yet there is a tow package for the Ford Explorer, so putting his ignorance aside its a grim atmosphere, dirty showroom, uninformed sales and also rude,avoid at all costs, get treated better somewhere else but not here. read more

I just got off the phone with Lisa from North Side Ford service department. I call them because I had a terrible scare with my brakes. One moment I have brakes and the next moment I had none. I thought I was going to kill myself or someone else. A man check my car and stated that I had no brake fluid so I called my husband and had him purchase and fill the reservoir with Fluid. The next day again no brakes we again added brake fluid and were going to take it to the dealer but when I started it smoke came out of the muffler. I called North Side to asked if this was a common practice and Ms. Lisa showed no concern all she did was make comments like "that is why you should keep your car maintained up to date and you should check your brake fluid and when I tried to explain that I had gone on line and found several owners with the same issue and just want to see if Ford was aware she was sarcastic and told me "that doesn't mean it is the Brake booster. I finally told her I did not like her attitude and hung up. I feel that Ford is not concern about the safety of their customers and when customers call they should listen it would make for future sales. If you go to www.carproblemzoo.com/ford/f-150/2016/service-brakes-problems.php you will see several complaints for the same experience I just went though... Also for MS Lisa's information I keep my truck up to date and maintained I just don't have the Ford Service Department do it because of people like her. My truck has less than 20,000 miles on it. I am sure they don't care about my problem because I see several other complaints from other owners. read more

Yesterday we spent several hours in the dealership attempting to buy a truck. Keep in mind I didn't expect the same level of service as the Lexus dealership where I bought my last 2 Lexus SUVs. Upon arrival I was very clear about the features I wanted and the price I was willing to pay for the truck. Their sales tactics were sleezy at best....came back at us with a price $5000.00 above what I told them we would pay, it took us 1 hour to even get in a truck, "sign your name here to say you will buy the car if we meet your price", very confrontational when I refused to sign my name,...Writing numerous numbers on a page then dancing around the price using several tactics to keep us from knowing the true number. When I got up to leave clearly irritated having wasted my Sunday afternoon at this dealership, the sales manager proceeded to tell me that he had overhead and employees to pay etc. I guess his business decisions are now my problem??? Funny thing, just the day before we visited Bluebonnet Motors in New Braunfels and were treated with respect for our time and our patronage. read more

My wife recently went to by a 2015 Fusion, after doing all the paperwork on a Sat, we were told that our vehicle would be read around 1100 on Monday since they had to get it shipped from Houston. Monday came and nothing finally we called and the salesman called us back on Tuesday and told us that he was having trouble getting the car from the Houston dealership and would find us another after a week of calling and not once being called back I spoke with a Sales Manager and this clown had no clue and even said that we Northside Ford did a lot for you the least you can do is settle on some of the extras we wanted, I am paying for all the extras it's not like these guys are giving it to me for free we refused and after 2 weeks we cancelled our sale with this dealership and promise to tell everyone we know to stay away from this bad business. read more

I live 5 hours away from this dealership and found the PERFECT truck online for a fantastic price. I was hesitant to call and try to conduct business over the phone but I'm very happy I did. My sales person was Kevin Seibel and he was simply fantastic. He returned all my phone calls quickly and answered my multiple text messages promptly. He was very accommodating and found out the information I needed to make the transaction as easy as possible. When we first arrived at the dealership we were greeted by the Internet/Fleet Manager, Charles Williams. Charles was fantastic to talk with and extremely friendly. Trey Engle, the Finance Director shopped around and found me a MUCH lower rate than what Ford initially offered. This actually saved me close to $1k in finance charges. Carlos, in the detail area, came out and inspected the truck one last time before we left. Everyone we interacted with at the dealership was great, EXCEPT the two parts counter guys inside the dealership. They were clearly annoyed just by my presence. If you're looking for a used vehicle, find Kevin, he was great!!! Overall, a wonderful and painless experience and I would not hesitate to do business here again. read more

My husband and I came to Northside Ford straight from a terrible experience at Red McCombs Ford. I called Northside before we arrived and spoke with Lauren (from sales) on the phone. She was superb. I explained what kind of truck we were looking for and explained that we just had a rough experience and my husband was in no mood to play around. I asked that she find us a sales associate and that he identify the vehicles that met our needs before we arrived, so that we wouldn't have to walk all over the dealership to find what we needed. She made all this happen. When we arrived we worked with Eric Lowe. He was friendly, personable, and went out of his way to ensure we had the best experience possible. Eric showed us just the right number of vehicles and my husband was able to just pick what he wanted. Eric walked us through the whole process including financing. Eric really and truly was the most professional salesman and he is the reason we walked away with a new truck from Northside. Believe me, we have NO PROBLEM walking out if we feel we are not being taken care of or if we are treated like a number rather than a customer. Eric (and Lauren) deserve more accolades than I can express in this survey. I hope that he is recognized among his peers and supervisors as an outstanding salesman who has ensured a lifelong Ford customer with his diligence and service-oriented personality. Thanks Eric! read more

My brother went and bought a pick up late one night last week. Got home, realized he cant afford a 700 plus payment. Caled the dealer Saturday and was told to call Monday. My brother called me Sunday to tell me. I have over 20 years in sales and finance experience in the dealership business. I am still in the business. The dealer told him the deal was funded, he had to keep the truck. Then they offered a 500 discount. First lie, you cant discount a funded deal. They kept trying. I had my brother take pictures of the paperwork the dealer gave him. He didn't have a contract from the dealer. I told him. No contact, no deal. That's the law. They told him the lender will mail it to him. Lie!. When you buy a vehicle, you get a copy of the contract right then, not later. Thankfully my brother called me, otherwise he'd been stuck with a first payment default repo. They also "sold" him 2 Ford warranties. One for almost 4,000 and one for almost 2,500!! Wait till TADA gets a copy of this. Please be careful when buying a vehicle. Get all your paperwork at time of signing. I wonder how many other customers have been lied to and taken advantage of? read more

I wish I could give them zero stars. After watching my sister struggle for the 7th time with her 2014 Ford Fusion (which she bought brand new) I want everyone to know how horrible this dealership is. Her car has had transmission problems SEVEN times since she's bought it. She tried to get it replaced under the lemon law after about the 5th time and they refused. Since she finally got a lawyer to handle it, they decided to screw her over by refusing to cover her rental car while they "fix" it for the 7th time. It absolutely blows my mind how horrible this company is. Not only has she missed so many days of work already because the car will die on her in the middle of the highway (with her 7 year old son in the car) and then have to be towed to Northside, but now they expect her to pay for a rental car herself on top of the car payment she's making for the car she can't drive. That's Northside Ford's idea of customer service. read more

I visited your dealership on Wednesday, March 19. I was greeted by a salesperson who had only been with the dealership for three weeks. She was very pleasant, and I injoyed dealing with her. My goal was to trade in two vehicles (2007 Sportrac and 2013 Lincoln MKS) on a 2014 Explorer. Your dealership looked at my Sportrac at that time, and I made an appointment to bring in the Lincoln the following Friday, which I did. I had purchased my Sportrac from Jordan Ford, primarily because of a bad experience I had with Northside Ford. Jordan had been great to deal with, so I felt I needed to get a quote from them also. After spending almost two hours at your dealership on Friday, waiting to have the Lincoln appraised, etc, I was headed out the door. At that time another "person" followed me out and told me they were NOT WILLING to give me the price on the new vehicle. I later learned that this person was the Sales Manager. Had I been told this on the first visit, I might have understood the policy. But, no, they let me come back for the second visit, then informed me of this. It is unfortunate that I won't be dealing with Northside Ford. I live in Countryside San Pedro, just North of the dealership, and it would have been very convenient for me. I realize that Northside Ford is a very large dealership that that I am just one small fish in the big ocean. I would have appreciated your personnel being upfront with me from the beginning. This is very poor customer relations. Roger Haller read more