Steven Strawn answered all of our questions and provided great service. Friendly, knowledgeable and fast. Additionally, the waiting area has free WiFi, coffee, water, popcorn and a comfortable TV viewing area. read more

Can't speak for the sales aspect, but I would avoid the service department here like the plague. They'll act kind in person, but once you leave your car with them, they have no sense of urgency and their main goal seems to be "how can we do the least work possible while simultaneously charging the customer as much as possible?". Thankfully, I am well informed about my car and have enough mechanical knowledge to sniff out BS. After 2 weeks, it got to a point to where I brought up misrepresentation of services and then the singular guy assigned to my car took a big step back as he could tell I was serious and not going to tolerate anymore. I mentioned the Deceptive Trade Practices Act and he went into damage control mode, fearing litigation. For the 2 weeks my car was there, all they did was do an easy install of a small sensor I asked about (hoping it would fix my electrical issues with my transmission). They also completed some kind of diagnosis that was propped up as being an internal mechanical teardown, when it was actually just checking the transmission fluid for metal shavings, using scanners for codes, and external inspection of sensors. That didn't stop them from claiming hours and hours of labor and other charges. Also did the usual dealership routine of suggesting every up-charged minute maintenance item in the book, regardless of the fact that those services were literally just done less than 4,000 miles ago. I just managed to get my car towed out of there to somewhere that'd respect my time, my wallet, and not leave me in the dark about my vehicle. Would not recommend this place if I was held at gunpoint. read more

I tell myself after every bad experience, that I am never returning. My previous visit, they lied to about my brakes. My work schedule is so hectic right now and I can't get to my regular dealership, I brought my car for an oil change. This time I needed a B17 tune up. They sent me a list of "repairs" of over $1,000 on top of my routine maintenance code. I made sure to inform the representative I had a discount and he said he would do it later. So when i paid, he didn't show me the receipt until after I made my payment. I looked it over and noticed there was no discount. Then he said I never told him and it was too late. I caught him in his lie, and he offered me a discount for my next oil change. I explained I wanted my money back and he said he could only offer a discount for future visit after I had made payment of over $400. Don't buy a car here or bring your car here. The employees have no shame in lying to your face. The salesman lied to use when we were buying our Honda and we ended up going to a different dealership to purchase it, then they lied to me about my brakes to up sell me. Now, they forget my discount, but it's my fault. Whatever, don't do business here. Another customer was there with me and shared her story, I hope she makes it public, they did her wrong too. read more

Bought a new CRV in May 2026. Car is great. Sales process was relatively smooth, but then had some minor annoyances with the financing process and maintenance. In the surveys they sent we gave all 10s and maybe one or two 7s. My salesman texted me to tell me how terrible I am because I screwed him after he was so nice to me, which ruined my whole perception of him and the dealership. read more

Came to get numbers on a car and they won't even give me that because it's corporate policy. Can't even get numbers on more than 2 cars.

Sent m wife there to get an oil change with a coupon they had mailed us. Upon arrival they informed her that the engine code was for oil change and timing belt replacement. And that they needed to be done together. WRONG. Sent her on her way. As if they could have done it that day anyway. Have gone there before for oil changes which took five hours when I noticed my car was parked unattended in the lot and I asked about it......"oh yea....... its done". read more

Absolutely the worst experience we've ever had at a dealership. The staff at Northside Honda was rude, unprofessional, and completely disrespectful. We went in ready to buy a car, but they refused to negotiate or make any type of offer. Their attitude was basically "buy the car our way or don't buy anything at all." There was constant pressure and zero customer service. We were forced to switch salesmen twice just to get an offer. When we finally sat down with the finance guy, he handed us paperwork and told us that was the only option, take it or leave it. When we declined, he had the nerve to say, "Thanks for wasting my time." That comment alone shows how little they care about customers. This dealership does not respect buyers and only cares about forcing a deal. Save yourself the frustration and take your business elsewhere. The only guy who really was trying to help us out was JUSTIN. read more

Wow! Where do I begin? I live in Victoria, Texas and I am looking for a Honda Odyssey. I have been looking for one at many dealerships across the state. Yesterday, Tuesday April 14, 2026 I call Northside Honda in San Antonio. I follow the phone directions and got to sales. I explained my search and a female who ansered the phone in SALES shared that she could search her lot for a van that might suit me. She found a 2026 black Honda Odyssey EX-L. I explained that I had a best offer from Freeman Honda in Dallas. I had worked with a Mr. King in sales there. He had a van for me and had struck a deal. He could let me have the van for $43,500 drive off lot, tax, title and license. I want one for $42,500. It can happen! I know it can! I have done a ton research. I just have to find the dealership that would say yes. Well, yesterday, the lady in sales at Northside shared that I could have the van for $42,500 drive out, tax, title and license. She had visited with the powers that be and said I could have the van if I picked up that day. I shared that I would take it and would begin to make arrangements to make the two hour drive. I called my wife, we were both very excited! When I called back I could not reach the lady I first visited with. I spoke to Sandra. She then gave me Josh. He did not know too much about me. (Sad...comunication!) I had to explain again all that I had gone through. He was mistified. He then began to berate me, the customer as to the fact that I must be crazy. He told me that whomever I spoke to had no authority to make a deal with me. I tried to explain. He would let me. He does not believe me the customer. After sharing the sad news with my wife, I called back to issue a concern. I spoke to Kat. She said a manager could not speak to me because he had just gone into a meeting. She shared that she could take my concern and share that with someone. I have not heard back from anyone at the dealership. What's up Northside! read more

Service department is not reliable,Did not do what needed to be done when I took it in,instead lied to me.

This is where I bought my Honda in 2018. The customer service and hospitality used to be superior. Being here for repair work used to be almost a pleasure. They had coffee, soda, cookies and popcorn to help pass the time and curb the appetite during a lengthy stay. Now? This place is an embarrassment. The "kitchen" area is deserted. The coffee machine has a sign saying "serve yourself" but there's no coffee in it, after the employees lined up and drained it dry. There is a popcorn machine devoid of popcorn. Cookie displays devoid of cookies. I was told that the lady that used to tend to it was moved to a different job. This is truly an embarrassment. I have a warranty for my car, and can actually take it anywhere. I promise with all of my heart, I will not return here. And after 1.5 hours and being 2nd in line, I have yet to hear a peep about my car. I wish I'd never have come here to have some maintenance done. And not only that- they put anti-American, Trump-hating fake news in the waiting area! TURN IT OFF OR TURN IT DOWN JEEZ! How tone-deaf can you be? I will NEVER return here under any circumstances! read more

I visited this service center for a recall on my vehicle. In addition to the recall I wanted them to inspect one of my tires since my tire pressure light had come on for the 3rd time this year. They performed the recall and inspected the tire. They found nothing wrong with the tire and charged me $97 for the tire inspection. The pressure light came on 4 weeks later so I took the car to Discount Tire. They were able to remove a nail and patch the tire for free. I give 2 stars because at least they performed the recall but charging me for a tire inspection without finding the nail that was in the tire falls below my expectations for a dealership service center. read more

One of the worst experiences I have ever had in looking to purchase a new vehicle. Left as fast as I could and bought a new Accord Hybrid from Gunn. read more

I mainly use this dealership for service as it is nearest to my house, and in that regard they are good. Good waiting area and the occasional coupon for oil changes keep me coming back. There is the expected "up sell" conversations, but they are usually aimed at items that make sense. Yes, I know.... Can get a lot of this done elsewhere for less, but not a lot less and I feel better knowing Honda people are working on my Honda.... read more

Northside Honda - Service waiting area. - Auto Repair Near Me - San Antonio, Texas

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Subject: Serious Safety Oversight - Service on May 24, 2025 I'm writing to express my deep disappointment and concern regarding the service I received at North Side Honda on May 24, 2025 at 10:15 AM. I brought my vehicle in for service, which included a multi-point inspection. At no time was I informed of any issues with my tires. Later that day, I suffered a tire blowout on the highway, which could have easily resulted in a serious accident. I immediately took my vehicle to Big O Tires to replace the blown tire and have the others inspected -- only to be informed that all my tires were dangerously worn, with tread measurements of 2-3/32", well below safe levels. When I contacted Bill, the service manager at North Side Honda, he told me he was "doing me a service" by replacing one tire and offering a free alignment. He also claimed that other shops wouldn't have done even that. Frankly, that response was both dismissive and alarming. I work in the collision repair industry, where our number one priority is customer safety. To see a dealership service department disregard such a critical issue is unacceptable. A proper inspection should have flagged these tires immediately. I trusted your team with my vehicle's safety and was let down. This matter deserves serious attention. I would appreciate follow-up from management to understand how this happened and what corrective action will be taken to ensure this doesn't happen to another customer. read more

ID RATE 0 IF I COULD. I went here to look at a preowned car on the 11th of September and it was one of the worst experiences at a dealership I've ever experienced. The salesman JUSTIN was very unprofessional and insulted my fiancé and I. This terrible experience started as soon as we arrived to the dealership, we step out of our car and Justin immediately begins to ask to purchase our car that we were not even considering trading in, asking how much it would cost to get you out of that car. Whether a joke or not this is not how you greet a potential customer. Next, we sit down at his desk while he pulls up the car that we requested to look at and immediately BEFORE even looking at the car he starts demanding from my fiancé how much she wants to put down, what car payment she's looking for and is very pushy trying to get here to answer before evening seeing if this is the car for her! Once seeing the car we get a cost breakdown to see where we're at and were unsatisfied with the dealer add ons and were getting ready to leave when he mentions that if we find another deal that is comparable to his car that he'll beat the deal by at least $500 verbatim. So we go see another Honda that was similar and we did not expect him to match our deal as stated but we were surprised when he insulted us saying if we can't afford a car at 26k then we can't afford a car at 22k. This was extremely unprofessional I did not ask for his opinion on finances. I will attach screenshot conversations that show the rude employee that Northside Honda employs. read more

Northside Honda - Auto Repair Near Me - San Antonio, Texas

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I bought my Ridgeline from them and it was a positive experience. Scheduled an appointment for service. Pulled into the service drive a little early. Waited in my car a few minutes, got out and stood there a few more minutes, walked inside and was ignored there too. Seriously, employees everywhere. Had my service done at the Honda dealer in Killeen and they were great! read more

Went to go look for a new car since I had crashed my old one I already knew what exact cars I wanted to look at but thanks to car salesman Sinan Aktas he made it impossible to even enjoy the experience. He refused to even show me the cars. I was looking at insisting that I couldn't afford them even though I told him already he was preapproved for a certain amount. Why would I go into a place looking for a certain car if I couldn't afford it if I knew how much money I already had preapproved, he kept forcing me to run my credit when I was already preapproved through a credit union. There was no need to run my credit terrible terrible terrible salesman. read more

I stopped by yesterday to test drive a car. We noticed that the online MRSP price was different than the sticker price. No one in hell can tint, interior cleaning kit, nitrogen filled tires, and other nonsense could justify the 16% markup. Play games and win stupid prizes. We went to Fernandez Honda, purchased and drove home with the exact car in less than one hour. read more

Northside Honda - 16% dealer markup - Auto Repair Near Me - San Antonio, Texas

Absolutely worst service I've ever experienced! Impossible to talk to someone. I'm picking up my car and taking it somewhere else. Everyone's mailbox is full, including the manager's. I'll spend my $2500 some where else. read more

We bought a New Honda from Northside Honda & everyone did their best to help us in purchase. I want to thank everyone there especially our salesman's Michael Vendrick. read more

My son,who just got off deployment, and his wife went in to get a vehicle they liked. They sat there for hours and the staff tried to tell them they had to pay hidden fees that were mandatory above the msrp... battery fee and security fees and confuse them with pricing. They finally left at closing after being told they couldn't do any better. Of course they texted them today trying to make a deal. So disappointing that the dealership treats people this way. Never do business here! read more

Walked into Northside Honda dealership today. Frank Macias (finance director) tried to tell us that the going rate for a basic 2024 Honda Civic EX lease is $600/month (this was BEFORE considering our credit). They tried to blame it on inflation, but a quick google search using some car-buying calculators (using the same "money factor" they quoted) proved the "deal" they were trying to give us was diiiirrrrrrrrty. It's a shame considering we've been loyal Honda customers for a while, but this may end our relationship with them. Update: Wrote this exact review on Facebook, and tagged the dealership's Facebook page. They removed the tag. So I reposted and tagged them again, and they blocked me Doesn't seem like they "value transparency" like they've said in previous replies. (Added a photo to show what appears when I attempt to search for their page on Facebook). This just shows the poor character the salespeople at the dealership exhibit. read more

Northside Honda - Blocked by the dealership's Facebook page for posting this exact review on Facebook and tagging them. - Auto Repair Near Me - San Antonio, Texas

Best experience I have ever had in an auto service department. Mark Hannawi was my Service Advisor and was outstanding. Explained everything to me before and after and made sure everything was done right and to my satisfaction. I will not go anyplace else. read more

Inflated price when it came down to get the deal done and a lack of communication between the Concierge and Sales staff. I also got hung up on by the Internet staff when trying to call and never got a call back. When I went in to try and get it figured out the old car sales lies and tricks reared their head (oh someone is coming later to buy the van you should get it done now, the market adjustment added is normal it's just $1600 more!?!) Pitiful potential customer experience. read more

Incompetent Northside Honda Service Department One star is way too high a rating. In early June, I took my car to Northside Honda for an NHTSA recall of 2007-2011 CR-Vs. They installed a support brace to the frame inside the rear wheel wells. When I got the car back, I was surprised to find a print out on the dash showing the rear tires were far out of alignment. The service tech had not mentioned there was a problem. A few days later I took it to my local AAA certified garage for a 4-wheel alignment. They called to say that the rear shocks had collapsed and the rear upper control arms and knuckles had to be replaced too. They said it was impossible for a qualified mechanic to have installed the brackets and not seen the problem because they were in the wheel well. read more

This place is run by crooks and liars. Don't come here, you're better off buying a car on OfferUp. So many unnecessary fees.

I just had my final experience at Northside Honda. I had been taking my Hondas to the dealership for service for over 20 years. There has been a mixed bag of service experiences - mostly good, and certainly nothing so bad that I would never return, until now. My current vehicle - a 2010 CRV with 170k miles - had an engine light and the ABS braking light come on at the same time. I noticed no performance problems. The manual suggested the "open/close the gas cap" trick, but after a day the warning lights were still on, so I brought it to the dealership. I also asked for an oil change, as I was nearing that time as well. After a day, they called me and said "blown head gasket, you need a new engine. We have one with 150,000 miles on it, six-month warranty, for $6,000." I said I needed to think about it. I called back and asked for clarification about why the only option was to replace the engine instead of replacing the head gasket. The service consultant Matt said it was in bad shape and would be too expensive to repair. In hindsight I wish I had written down his exact words. I asked if I could leave it at the shop and work out a deal to buy a new vehicle. He said I could, although they probably wouldn't give me much for a trade-in. That was fine with me, as at least I wouldn't have to deal with a worthless undriveable vehicle. I did some web searches about blown head gaskets and the symptoms, and the cost of replacing engines. Decided to pick the vehicle up and told them I needed to get all my stuff out of it, not mentioning that I was beginning to distrust their diagnosis. When I got to the dealership, I noted that despite "needing a new engine", they performed the oil change anyway. Okay, maybe they did that first. But wouldn't they have noticed something odd about the old oil? This was not mentioned in my earlier conversion with Matt. Oil change, plus $150 for the diagnosis, plus miscellaneous fees, and I was out of there for $248.49. On the way home, the vehicle drove perfectly - no overheating, no sluggishness, no smoke, and now no warning lights. Did the oil change reset the sensors? Does it take a while for a blown head gasket to start setting off warning lights? I brought it to another shop (that specializes in Honda/Acura), and mentioned the diagnosis of a blown head gasket. One day later the shop told me "It is going to be expensive. You need a new radiator, housing assembly and thermostat, and the labor is high. You're looking at nine hundred dollars." No evidence of an issue with the head gasket. No suggestion of needing a new (well, used with 150,000 miles on it) $6,000 engine. I have since driven the vehicle over 170 miles with no issues. I will never return to Northside Honda. I feel betrayed. read more

We were inquiring about a vehicle and they added a $5k protection package! Be aware that if there is no addendum sticker only or on the vehicle it is against the law! Brittany gave me quite the attitude about the cost of the vehicle so I went to Fernandez Honda and got the same vehicle for thousands less. read more

Horrible just horrible, called 5 times spoke with a manager, no help. Bought a 6 month old passport from them just needed a hit hitch on it. The car is now unsafe because the bumper isn't attached. Wouldn't fix it. Stay away read more

Tried to speak to them. Was on hold for over 30 minutes after being told to call back at 9. First attempt they disconnected me when I asked to speak to a manager. All subsequent attempts I was told I could speak with someone and transferred to just a voicemail. Terrible customer service. read more

Mark Hannawi gave outstanding customer service in his role as a service advisor at Northside Honda . I am sincerely appreciative of his consistently courteous and adept approach to service. His ability to address concerns with both professionalism with a kind manner has significantly enhanced my experience. Thank you mark again for your excellent service. :) read more

I came here for an oil change on a 2020 Honda Accord Sport I had purchased elsewhere. I met Stephanie, who likes to go by Steph, and was blown away. It was not just her professionalism, polite demeanor and courtesy. Her level of care for my vehicle and for keeping me informed every step of the way ensures I will be returning in the future for oil changes, service and perhaps in the future for a vehicle. They have good choices. read more

Northside Honda - 2020 Honda Civic 2.0 liter engine. Honestly not bad at ALL with a price tag under 23K. - Auto Repair Near Me - San Antonio, Texas

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This was my first venture into test driving a Honda. In early June of 2023 - I made contact via the website with Steven Casias (Sales consultant) I outlined that I was looking to test drive an accord. We made an appoitnment at which time I also let him know that I was looking to trade in my car and to schedule an appraisal. I arrived to the lot, get to the front desk where I was informed that Steven was with another customer and I get handed over to someone from his team (that's fine, no issue on my end) what I did have an issue with is that the accord was not ready for a test drive. His team member had to look up and find a car based on what I was looking for (all information I had already shared with Steven prior to my arrival) which I thought would be the bare minimum. I let his team know that I had another appointment and was hoping to get the test drive and an offer of the appraisal for my car. We finally found an accord, went for a test drive. I really liked the car but then it took an additional 46 minutes to come back to me and ask me for the vin number (which I had also provided to Steven prior). If there is one thing I value above all is else it is time and my time was disrespected by Steven. His team manager followed up with me - Jamie Anteola. To whom I expressed all of this to, no apology and recogntiion of the mistakes by Steven. I next heard from Steven as if I was a happy prospective customer and expressed that I was still interested in a car but did not want to work with him. I never heard back. This just validates what I thought of sales - I'm just another sale. True, I don't have an issue with that but also dont' wast my time. You could have had another satisfied customer. read more

Avoid this business and get your Honda from one of the other dealerships in town. They have terrible service here. Waited four hours in the store to purchase a vehicle, mostly waiting around for the employees. Was promised weathermats by the sales person who never placed the order and now management refuses to honor that deal. Have been promised numerous phone calls back, but never hear anything. Every single employee has a different story. Sounds like it's not very well managed and not worth the headache. read more

When I called to make an appointment I called and verified that there was a shuttle or Lyft service that I could use to return home for work. I made the appointment and dropped my car off during the handoff I also made sure to double check that there was a shuttle or Lyft service and was informed there was a Lyft service. I gave my phone number, drop off address, and whatever other info I needed for that at that time. I was told to wait up front and that they'd call me a Lyft right away. I walked to the front and was told by an employee that the best place to wait was outside on a bench in the heat. I waited in the sun and heat for 20 minutes then a different employee came out because I guess someone forgot two write down my number and address. I waited another 20 minutes, still in the heat and sun, before going inside to ask what the status is. No one has any answers. I call my husband to leave work pick me up because my lunch hour is almost over. I inform the front desk that I won't be needing a Lyft anymore since it's taken 40 minutes since dropping off my car and no one has shown up. Ten minutes after THAT I finally get a call from someone who says they are about to call me a Lyft. 50 minutes after dropping my car off and no one has even attempted to call me a ride that I double checked was an option. I didn't have any time to make lunch, and was late because no one could be bothered to call a Lyft. And I only live less than five minutes away. This is completely unacceptable service. I've never had this issue at a ford service center. And the cherry on top is that I have been bombarded for weeks since then with calls, texts, and emails about leaving reviews. So here you have it a giant negative review if that's what you want. read more

3x Strikes your out. New to the area and haven't had time to find a good reliable shop to take one of our vehicles to. ...in case your wondering, it's a Honda! ...really though, I'm reviewing a Honda Dealership, what do you expect? Strike 1: 3 hours to do an oil change because I came in for multiple service needs but it took 3 hours to just do an oil change. Strike 2: Returned to finish rest of service needs on a Friday with promise of a loaner so I can pick up vehicle on Monday. ...except no loaner, and they couldn't even guarantee basic services would be done by close of business Monday. Strike 3: Told I could come in for a brake pad/rotor change at 3pm on a Saturday and take home same day, waited for 5 minutes when I arrived for service providers to get off phones, than told at 3:05 that they stopped receiving vehicles, but if I want to leave the vehicle they could start on it Monday. ...also prices are quite a bit higher than other places I have found since forever saying goodbye to this place. This sub-par service, slow service time, higher premium, and average at best quality of service has got me considering a new non-Honda in the near future. read more

Martin did a great job taking care of me. Considering todays automotive market I walked away feeling like I got a great deal. Thanks! read more

Northside Honda - Auto Repair Near Me - San Antonio, Texas

Original quote was inflated from $34,400 to over $40K when the sales manager thought a woman was making the purchase. Don't know how this place could get all the glowing sales reviews. Nothing about it that could be redeemed. Buyer beware. read more

Northside Honda - Quote jumped from 34,481 to this when he thought a female was buying, not hubby. Need I say more? Wouldn't buy a broom from this place. - Auto Repair Near Me - San Antonio, Texas

What the heck!!! I called on Saturday and left a message to make an appointment for an oil change. Called again on Tuesday and left a message for an oil change. CRICKETS!!! I purchased my car there in 2018, and have free oil changed left, but generally go elsewhere because they don't return phone calls. Today I called and chose "sales " option and told the guy to try to get the guys in service department to answer their phone messages. Ridiculous! Seeing the ratings here, it makes sense why they only have two stars. read more

Hate doing this but people need to know. Sorry if this hurts the good people of this company, you know who you are. I've given this company every opportunity in over a month to do the right thing. But like most things it starts at the top, with Herman. I have left him messages to call me, no reply. Even left message with the owner Woods, and no reply. They just don't care about their people or customers, everyone is expendable to them. Besides working in the most Toxic environment I have ever experienced in my 15 years in the Industry, not caring about people is what bothers me the most. Reason a certain sales manager with low self esteem but hugh ego makes everyone's life who he comes in contact with living hell. When I first started he said it was a mistake that I care so much for the customer. From then on like my coworkers, you try to avoid him, go around him. You make a deal with a customer and he wants you to bump (his words) $2495 more. Customer wants to buy out their lease, he try's to charge them $3000 more. Which is illegal in my experience. He's all about himself looking good. Because of one guy, we lost just as many customers as were sold. In stead of working together for the better of all. He gives resistance everytime for everything, always eating instead of giving you his full attention, disappears whenever you do need him. Talks negative about his team to all who'll listen. Makes fun of certain customers. I have never seen such a bad manager and even worse person. Reason I walked away in less than a month besides what I've mentioned. Every paycheck wrong. Paid four times and four times wrong. And instead of handling right away, to show they value their people. They tell you wait till next week. And even then it's not correct. I'm pretty sure if it happened to them, they would not wait another week. Also the PreOwn inventory is in bad shape, busted bumpers and such. They tell us to tell customers we'll take care of if you buy. And then they do a second rate job to save a buck, and he the same manager gets mad at us when we want to follow up for our customer and gets mad at the customer just because they want their new car back as promised. Everyday and I mean everyday was zero leadership, zero help, zero teamwork.zero fun. He's a one man wrecking crew and he's still employed. I try to see the good in all, the only good in this guy I saw, was he fed the stray cats, seriously. Believe me I'm doing this to protect potential customers and potential employees. In these times because of more demand than supply, customers are asked to pay more. To pay Full Price. So at most companies you want to sell in these times. Income has never been better. Well at this company, you charge a customer $3500 over MSRP, thinking you made a nice commission, and you're still making what they call a Mini $300. Company has all these junk fees they add on to the cost of the vehicle, and some of the fees like fuel and pdi the manufacture pays dealer already on all new cars. Plus they add over $1400 additional pac for new and $2200 for PreOwn. Employees can't win. Very very greedy company. Like I said I'm sorry if I hurt the good. But people need to know what they're getting into, so they don't have to waste a month like I did. So so much more I can share but hopefully by now you see, everyone is expendable at this company. And sadly they have three more stores. People matter Northside read more