We highly recommend Logan at Apex Fireplace Service! Our fireplace was desperately in need of…read moreprofessional servicing, and the experience with Apex from start to finish was outstanding. Logan's work was truly impeccable, and the transformation to our fireplace is stunning! We haven't stopped admiring it!! Beyond his phenomenal work, Logan was incredibly kind, friendly, and professional throughout the entire visit. It's refreshing to find someone who combines such genuine kindness with expert technical skill. If you are looking for a company that is highly talented, thorough, efficient, and a pleasure to work with, look no further than Logan and Apex Fireplace Service!

Where do I begin?? I had turned my gas fireplace off years…read moreago because I thought something was wrong with it. Well, Logan located the issue. He made sure the fireplace would vent properly before servicing it. He did a thorough job. He explained so much about my fireplace. He is worth every penny of the cost. I contacted him again about a smell. He gladly came back to do a thorough inspection of it and tested the carbon monoxide levels. It turns out the longer a gas fireplace sits without being used causes rust. I feel very confident Apex Fireplace cares about their customers and their safety. Thank you Logan for your expertise and customer satisfaction!!

Fircrest Hearth & Home: Fantastic selection, expert staff and great results! Highly recommend doing…read morebusiness here and nowhere else.

Had insert installed a year ago...nothing but trouble with insert. Install was done incorrectly…read more maintenance team came out to conduct annual service, as the unit wasn't working. Maintnce tech told me unit was installed incorrectly, thus unit is "tilted" and isn't even. They used a very thin and cheap skirt that frames the insert...it warps and doesn't sit flush with brick fireplace that unit sits in after using fire for more than 30 mins. Just less than three months from our last service, the unit is not working again. Trying to get in touch with the owner "Wade" is almost comical, as emails or phone calls are only responded to if I use stern verbiage. Wade has been emailed about the unit being crooked, the thin warped skirt about the unit, and about the pilot flame being in-op....and nothing. I really would like to support and have something good to say about this buisness. However, it seems like they are hemorrhaging for quality customer service and staff to handle multiple customers and issues simultaneously.

Called for gas fire place/ free standing stove service because the stove pilot wouldn't stay lit…read more Prompt reply with voice message. Scheduled service - they were on time, early for house call, fixed my problem, cleaned the glass cover plate and made our heating device good as new with parts they had on the service truck in less than an hour. Fair service call charge, parts charge was minimal - can't recommend them enough. Service call was 4.12.26.

My gas fireplace was emitting a lot of soot and found this company to be the most responsive. We…read morehad Rusty as our technician who cleaned it up after years of neglect and now runs perfectly clean. Got great tips and he did not try and upsell you. Will be using them every year from now on!

Had such a great experience!! Service was on time and exactly what was quoted…read more Super nice people that have been doing this for many years! Technician explained everything along the way and made it so clean that it looks like new! 100% would refer you guys as much as I can.

A text message was sent for a day and time for All City Fireplace to show up to service my…read morefireplace. Right on time with a smile and accent! Mike was friendly informative and so helpful! Anything to do with fireplaces, call these guys!

My husband and I went in to look at electric fireplaces in January 2025. We knew nothing, so…read morenaturally, we had a lot of questions. The first time, we spoke with a Heather, who was one of the owners. She was polite and promptly emailed us a quote. We asked if they offered a military discount and she said no because said they had a very small profit margin. The only discount they offer is 35.00 off if you pay cash. My husband went away on business and when he returned, we went to look again and had a few more questions. We enquired about their return policy because in the event it didn't fit, we'd want to exchange it. She said they did not allow returns because it could be possible that we would damage the product. The person who helped us was the owners daughter and very nice, but didn't know her products and asked us to come back the following day to speak with her dad who was the father. My husband went back the next day to purchase the electric fireplace and ask the final questions just to be sure we had the right size, etc. Also, asked about returns and he also said no. So strange - don't they back up their products? Finally, the owner says to my husband, "my margin is very small and I've already given you more then enough time". Of course my husband left and did not buy the fireplace. Who in their right mind would after that comment? After reading all of their reviews, my review is no different. They have no idea what customer service means and definitely not patriotic to offer some small discount as a courtesy. And, what's interesting is these type of people can never find fault in themselves or take constructive criticism. Hope they go out of business. On a side note, ALL and I mean ALL electric fireplaces are made in China regardless if they have a manufacture site in the US. The owner of this store said it and so did the employee at Rich's. What does this mean? Hard to return, hard to repair, etc..

Down Right Cozy just finished a fireplace remodel for us. My wife and I could not be more pleased…read more Scott and Heather were great in working thru all of the details of our project. All of the team were amazing. Trevor and Andrew built a frame and mantel for our fireplace. Soundview electric hard wired it and Mo handled the sheetrock. They were all fantastic and made it look liked our fireplace belonged here from the beginning. One stop shop. Thanks all, we love it!

tldr - if it's related to HVAC, call the installer of your HVAC system if possible…read more I called Green Bear to take a look at an HVAC system (on second floor) that was leaking water on the 1st floor ceiling (due to AC condensation). They sent someone over, who didn't really open the HVAC system panel much. I didn't seem confident that this would fix it. But they recommended to fix the drain pan inside the evaporator coil box, which they said was much more expensive. For clearing the drain pipe and gluing a loose pipe, which didn't actually fix the main problem, they still billed me $300 - diagnostic fee ($99) + 1 hour ($199) - (there's a 3% credit card fee, but they accept checks) 4 or 5 hours later, there was dripping again. I ended up calling Bob's, they sent 2 technicians who knew what they were doing (they opened the panel properly), they found and fixed the issue - it did not involve replacing a drain pan. Bob's only charged me the diagnostic fee of $175 and did the job right (compared to $300 that Green Bear charged)

I had an issue with a gas leak in the fireplace so I scheduled servicing the fireplace as well as…read morethe HVAC system. I was quickly scheduled and the tech arrived on time, took care of the issue.i was provided pictures of the work, and a report. I found out shortly after there is a 90 day. Warranty on the service - which is great in case I have any recurring issues. Price is a bit on the higher side but I knew that before scheduling the appointment.

Bought 2 gas fireplaces and had them lit off 1 year 2 months ago. One was sooting up. Called them…read moreup to get service and ask about warranty and was told warranty was for 1 year. They came out to service and told us the sooting was caused by misplacement of logs over burner (they did the install), though the tech put on the work order it was caused by "log placement shifting". Obivous the sooting happened within the 1 year period, just happent to call them 2 months after period. $400 later. So much for exceeding customer expectations. As a small business owner for 28 years, not impressed, dont complain about big box retailers if you are not adding any additional value.

Wow! Three months later and we still don't have a working fireplace. Last time they connected it,…read moreprogrammed the remote, and told us to enjoy our fireplace. We used it for a month until an Amazon delivery person told us he smelled gas. We called CHS Propane. They arrived shortly after our call, and after testing discovered the leak was coming from the fireplace. We suffered a 40% fuel loss. Once again Fireside Solutions sent a technician. He then told us there was damage to the gas line and that he couldn't fix it.. Now we've hired a real plumber with experience with fireplaces and now we'll get this done right!