NV Energy's new rate increase should be deemed price gouging. I have used less electricity this year and yet my bill is almost 40% higher. NV Energy can't claim "Supply Chain" so this is nothing more than GREED from a monopoly of a company. read more

I just want to say that I just spoke to Lucy at NV energy in Las Vegas she is wonderful my neighbors 83 years old they were going to shut him off I called two people prior to calling Lucy to beg to not get him shut off he pays his bills long story short she is the only one that worked with us and his power is not getting shut off so five stars to Lucy the manager should give her a bonus the other two ladies I spoke to didn't even help us at all they said no he's getting shut off if he doesn't pay so and so amount and it's how hot outside right now and he's 83 years old with a little dog in the house and two birds so thank you Lucy you're amazing thank you so much God bless you read more

Tl;dr. Two days I'll never get back. NV energy threatened to shut off power at a house w a BABY in the middle of summer, w an acct always paid on time and in good standing. So i come home to this notice on my door "URGENT, please contact NV energy concerning this account to avoid disconnect in 48 hrs." The reason they checked off was " need lease and ID of all adult occupants". We have an infant here. We need the AC and fridge for his breastmilk. Our acct is up to date, never paid late and in good standing. We called the number and after being on hold for almost an hour and the rep couldn't tell us why the lease was needed, tried transferring us to a supervisor, which they couldn't get a hold of. We elected to have them call us back and after waiting an hour and no call, called them back and told them again to have a supervisor call. After three hours, they finally call my husband back and still doesn't say a reason why this is needed. Since it was after hours, i went to the notary the next day. Emailed all the docs and contacted them via FB chat just in case. Finally got a person on chat but now said my IDs needed to be notorized as well. No where does it say that on the threat I received on my front door, only notorized lease. Finally i was able to find out that there was fraud suspected at this address and they are trying to find out who is really living at the house. There is a woman named Shannon Miller who had been getting collections letters and car loan rejection letters here at our house for months. I bet you this bitch is who fucked up my last two days. Finally my landlord called me and said NV energy called her and she straightened everything out. Shannon Miller was never a tenant of hers btw. And the person on chat thanked me for my prompt response and apologized for any inconvenience. *Rolleyes!! 48 hrs really is not enough time to take care of something like this! What if i was working these last two days? My husband works full time. He was about to leave work early so he could come home to help take care of this. Notaries aren't available after hours unless you want to pay them extra. And if i hadn't been proactive and contacted them in FB? Who knows how long they would have taken to get back to me. The directions weren't clear on what needed to be notorized. Reps were hard to get a hold of. No one knew anything. And when we finally did get a supervisor they treated us as if we were the ones committing the fraud! I wish there was another power company in town! They can just threaten us and we have to comply otherwise no power. Even tho none of this was our fault. read more

See all

Break from the monopoly. Go solar! Quarterly rate increases. Bad service. Break apart read more

I'm so dang weary of being harassed by NV Energy BEFORE PAYMENT is actually due. Something in the system isn't working. I left a review a few days ago, was contacted by the lovely DaShaunae, so I deleted it, but today I AGAIN received a "threatening email that my service will be cut off if I don't pay my bill" which isn't due yet but is ALREADY PAID. The Left hand doesn't know what the RIGHT hand is doing. It's really frustrating to continue over and over again to make sure my bill is paid. Perhaps NV Energy needs new higher up management that can actually run NV Energy without harassing their paying customers. Maybe DaShaunae should be in May and management should do HER job. This is so frustrating. Other Utilities aren't run this terribly. FIX YOUR SYSTEM AND STOP HARASSING THE PEOPLE WHO PAY YOUR BILLS. read more

Had to go down to the building on Sahara. No drive up any more. Had to go to the kiosk. Two women there at the windows next to it were useless. They just say "use" the kiosk. Stupid. read more

As previous reviewers have mentioned, they promise $50 credits per month for three months and then lie and say they never sent such an email. In my case, they then admitted they sent the email but say it doesn't say that, then admit it says that but that customers misunderstood instead of admitting they lied. I will be reaching out to other reviewers to initiate a class action lawsuit. *As an update, you can see below they always ask for your account and social security number, which is what I sent via email and then they stopped responding. Also, there's no need to ask for this information here on Yelp if you're stating you all of a sudden won't give the credits anymore anyway. Without a real resolution offered, legal is the way to go. read more

After 25 years without a late payment, payment electronic and 12 equal payment program. I don't look at my bill normally because I have a credit, they raised rates so much that the account got pass due to the point they charged a new deposit of $210, they don't look at the last 25 years and the situation? Will not credit the deposit or look at the big picture. I guess they needed an extra $210 along with rates going up read more

Equal Pay Plan goes from $115 to $134 after 7 months? Equal Pay Plan is supposed to be an annual adjustment. read more

so bad, they do things whenever they want, have had my family without power for weeks and they have no rush or sense of urgenc to help out, what are we paying them for? read more

Absolute garbage customer service. They don't have a clue. Kept transferring me to the same people back and forth and nothing was accomplished. This is why monopolies are illegal. read more

This is by far the worst service I have ever received from a company. They seemingly hate their customers. My power has been out for multiple days and I have called many, many times to no avail, even emails get barely any answers. What a joke. read more

They improperly notified my bill a n d then tried to charge me a deposit when it was waved when I turned on service keep an eye out. Them they turned my power off in the heat read more

NV Energy has the worst customer service I have experienced in any company to date. On July 31st I sent an bill pay payment and accidently added an additional digit on the end of the dollar amount. Instead of $263.00 I sent them $2630.00. I have spent the last month trying to get a refund from NV Energy and they keep telling me (from different agents) it takes 30 or 35 days to issue the refund. When I followed up on the refund, I was told the request was made on a standard form and not on a "rush" form. I know this is my mistake but they made a mistake and told me the issued would be corrected on August 18th. My level of frustration is through the roof! read more

No power for 5 1/2 hours when they sent a text that it is restored when it is not. Their map doesn't show my location as having an outage. So do they just fudge data to look good? I bought $300 worth of groceries 3 days ago and now all the fridge stuff has to be tossed. Sent texts, emails and made a phone call. On top of that, a few months ago they replaced a concrete lid in my backyard for utility access and the lid was too small. I fell in doing yard work and my leg, ankle and foot hurt for a week. I sent an email and they replaced the lid but never a phone call or apology. 8 hours later and they send out multiple trucks and people who are standing next to my backyard just shooting the breeze, laughing, talking about grandkids while I'm still without power. Trucks just parked, people getting paid a lot of money to be lazy. Didn't want to pay a night crew? Why does it take 7 hours to send people? WTAF? read more

NV Energy - Electricity Suppliers Near Me - Las Vegas, Nevada

Worthless. So irritated that I only have 1 option for power. I called these idiots this morning to tell them I was moving into a new location... the new place already had power, as it's someone I know. They tell me tomorrow name on account will be changed, no further action needed. I get off work today, pull the final remainders out of old freezer along with some other things on my way to the new place, just to find out they shut off power. Apparently these dickheads had to shut my power off a day ahead of time to just change the name on the account. So imagine my surprise, leaving on the morning from a perfectly powered house, to coming back to 0 power. And the fucking electric company's answer is to wait until tomorrow.... so fuck all of my groceries in the freezer, and my milk..... our supervisor will call you tomorrow.... if you had a competitor you would get fucking smoked but instead you have a monopoly and we have to put up with your shit show read more

Your company is killing people, not kidding. The rates youre charging, $10.00 a day for electricity is making seniors either not buy groceries or not have air conditioning. and some seniors cant afford either one of these things. this is so outrageous for a large company to charge people for equipment you dont have, and when you get it will only work maybe 10 percent of the time. Those of you who voted for this insanity need to be paying the bill for it. David, maybe your rates went up, but 100% rate increase???? thats robbery. my bill was $140 last month, and $230 this month. nothings changed in my home except i raised the air temp over 85 now not to be totally robbed. but myself and my neighbors are still being over charged. read more

NV Energy is ripe off .They ask you for security deposit when my bill is lower even though .Im paying on time on my bills, and next thing you know you pay your bill and they make it confusing for where ur security deposit allocated , don't know how they figure it out the amount but it does not make sense.They force u to hook up to equal payments. read more

Crooks, Their bill is very misleading. I'm on equal pay and it always says pay full amount. You have to search high and low to find your EPP. Also EPP went from $154.00 to $296.00 in less than two years. EPP is never the same it just keeps creeping up. read more

For a company that has raised its rates every year since I moved here, I don't understand why they can't keep their own lights on. Did we just figure out Vegas gets hot? My power has gone out more times than I can count for whatever reason. Plus my whole street has been without street lights since November of last year. I've called to report it and 8 months later still nothing. There response time is pathetically laughable. Moving out of Nevada would be a blessing to not deal with this dimly lit laughing stalk of a so called "power utility company" read more

The new rate increase apparently will increase your bill by 60%. I was out of town for 10 days last month (first month of the new rate increase) and kept my AC on average 6 degrees higher than had I been home for those 10 days. My AC use is consistent like clock work so to look at my bill and see the month I was out of town for 10 days my bill was 60% higher than the previous month. Yet the temperature outside was a difference of 5 degrees on average for the month. When calling to ask if there was possibly a mistake or an overcharge on their part with the new rate, I then received a lecture on how electricity works. like I haven't paid an electric bill for the last 20 yrs of my life. Never have I seen an increase like this before and I've only lived in warm weather states. Florida, Arizona and now Nevada. Not once have I seen an increase in my bill like this. Especially when I wasn't even home for a third of the month. She refused to listen and instead questioned why I would be surprised to see this dramatic increase in my bill. If you're going to rip people off and overcharge them l, at least have good customer service. I guess when you have a monopoly over the electricity use in an area, training people becomes less of a priority. With all the complaints I see on this site I'm guessing only legal action will wake this company up. read more

NV Energy has the BEST customer service of any business I've ever dealt with. They are so courteous on the phone and go above and beyond to help and to solve problems. During stressful times like moving I so appreciate the fact that someone wants to help! I changed/extended my move-out date last minute and forgot about rescheduling my power shut off date. My power went out this morning as I had originally requested. Panicked, thinking I would have 3 days with no power while packing to move, I called, someone answered within a minute and politely told me "no problem, we will have your power reconnected within 20 minutes". It was barely 5 minutes later and my power was back on!!!! I'm blown away at how easy this was and how quickly it was done. Thank you NV Energy for being so good at what you do while providing outstanding customer service!!! read more

I would use anybody else of it was available, sign you up for equal payments and then double your rate the next year. Try to pay up the last years overage and customer support doesn't do it and just make notes. Spend hours on hold to get to someone all for nothing to get completed. Complete monopoly that no one can get away from what a joke read more

As one reviewer has already pointed out, DO NOT sign up for the Equal Payment Plan! It is a total scam that in the long run ends up being worse than just riding out the summer bills. My EPP was $169 for several months then all of a sudden here in February is $407! This plan is nothing but a scam pure and simple. read more

Rude customer service rep, weak listening skills, lazy and in a hurry to get me off the phone. I simply asked for what my total payments were from 2023 and she said you have to look monthly and I could do that myself. I guess my expectations were too high for someone to take the time and assist me. Isn't the role of a companies rep to provide good customer service? read more

I would like to take this opportunity to thank the customer service phone representatives and their supervisors for their patient and understanding help these last years after the pandemic...for helping find solutions to help pay my monthly obligations...thank you again...joseph decicco read more

Absolutely incompetent company. I have had NOTHING but issues with them between my business and residential. Always taking the wrong amount or can't communicate within the company. Definitely need to work on your auto pay. read more

How can these people get away with the shady things they do? They will charge you another deposit if you've made payments late a few times! I've never heard of any power company doing this to their customers. People are losing jobs and struggling and these evil, greedy, people just keep wanting more and more money! They've increased their rates and then charge these deposits. Fucking ridiculous! Btw these so called payment options are a joke! They don't help the customer to manage these high ass bills! We paid a total of $1500 in electric bills just this summer alone and because we were a little late paying them, they now want to make us pay another $300 deposit and right at Christmas time! You people are heartless! I've lived in several states and have NEVER experieced such greed from a power company! You people need to be voted out of here! read more

If I could I would give them a 0 star. With everything going on in the world NV Energy decided to up my energy bill. Ugh! yes my energy consumption has increased these what past 6 months my boyfriend has been out of work the entire time we have been in quarantine. Kids have been home since school ahut down. No stimulus payment no Unemployment. How can u up my payment $100 after revaluations. NV energy has no assistance for people right now. Im extremely disappointed in this company it really sucks that its a Fucken monopoly and no one will do anything to fix this. I might need to go with out electricity next month. read more

We're new to Las Vegas and disappointed to find how NVEnergy handles situations. Last night we had a complete power outage at 11:30pm. It appeared to be only our unit and all breakers are reset and fine. I made an online outage report listing my cell as a call back number when power was restored and even got an estimated restore time of 1:00am. At 1am I checked my request to find that there was no longer anything listed and I made another report, and another and another. I was also calling getting stuck in the loop of the automated system never being able to speak to real person. At 3:00am with no calls and still no power I call yet again and just start hitting zero and I now get a person who informs me she can see all my NINE different reports and that NVEnergy has canceled every one of them. "We don't report to single unit outages"...she says. Uhm, ok but why wouldn't you call me and tell me that using my call back number I've been listing?? How does NVEnergy just cancel repeat request for help and never tell anyone? I'm disappointed in the lack of communication. read more

I signed up for one of their COVID payment plan programs. My lease ended in August and I turned off my power. Customer service says I now have to pay my ledger balance of $400+ (because I was paying a fixed payment ) in FULL in 30 days or it goes to collections. WOW I though this program was to help people. I have been struggling to pay all bills on time and protect my credit and this program is screwing me over. Thanks NV energy after paying you on time for 10+ years you are going to ruin my credit. I requested to speak to a supervisor to arrange payments for my final bill and the customer service rep kept saying I cannot make payments for I will no longer be a customer. This is horrible business. Where is the empathy? Where is the customer service? Where is the manager? Why do i have to wait for a phone call when I have been a customer for 10+ years. This really got me hot. UPDATE: manager called me and allowed me and additional 60 days to pay my bill read more

The only reason I am giving this 2 stars is because the Phone Representative was polite. NV Energy could care less about their customers. They dumped a $200 deposit onto my bill because they said I was late more than 3 times in 12 months. We're talking about 1-2 days late and nothing more. She then said she could waive the deposit, but then came back and changed her mind stating they had waived a prior deposit BACK IN 2014! They only allow a "one time waiver" for the life of the customer. Seriously? From 8-1/2 years ago?? Today I waited 2 hours for a call back from your billing department so I guess you're "late" as well.....but NV Energy has a monopoly on the power grid so there is zero recourse for their actions. TERRIBLE customer service and now I know why all your reviews are so bad! read more

This place sucks. - January - paid on time - February - paid on time - March - paid on time - April - paid on time - May - paid on time - June - paid on time - July - paid on time - July 20th moved out of the property - August 12th, owe 255.52 previous balance due From where..... I also missed the month of May... A joke, going solar read more

I have a hum in my house. I had an electrician out twice. They said it could be the meter that is ancient. NV Energy said they MIGHT come by but mot sure if it is THEIR issue. Isn't that Y U send a tech? A transformer blew last year and my house had a surge when power turned on. 8 lights blew and they were turned off. Profits over People. read more

NV energy has made the process of moving (already a stressful situation) even worse. I tried to register for services online, and they stated that I needed to call a representative. Not a huge deal, but unusual since I'm moving to an apartment complex, and they require me to have services turned before the move in date. Their call service system is very blatantly designed for 'efficiency'- you can tell because of their automation, and the offer to 'call you back'.. Their wait times suggested that I would have someone in '30 minutes or more' call me back. I waited several hours for a call. I've decided to give them a call and stay on their call line instead. Why don't they have enough people to call back quickly and efficiently? It also appears that other reviews hammer them on their terrible service in neighborhoods, and their service providers are rude. That belies a lack of training, a high stress work environment, and a poor work culture. It seems apparent NV energy is concerned with efficiency, not people, and making as much money as possible, not utilizing any ethical business model. I look forward to the automated response from NV Energy's yelp page. read more

I moved alone into sun city and you did a free walk thru. Knew nothing about houses. Got good companies and today a free dryer.. Thank you so much. You got my back. Helene read more

I want the people of Nevada to know that NVE is scamming people and therefore it must be some major fraud going on there and they have been getting away with this for years. I think they are using low income people to receive money from the government through different agencies that assists low income individuals with their energy bills. They have pulled the same scam on me since 2010, everytime I move or transferred to a different address, they will wait a few months and send you a high bill, usually $900+. I have received three $1000 bills for the same address, different amounts. Now the same supervisor Susan who I just happened to get every time I call but refused to really look into my account. I cau them red handed again, she's now claiming she doesn't see the last payments. The payments came from energy assistance so it's a record. People check your accounts someo is definitely doing some scamming over there and I have filed several complaints with every agency I can think of. Eventually there's going to be a class action lawsuit because I have spoken to many people who have had the same problem. Request copies now because they are changing the date, address and payments are disappearing. This scam is happening all over the country in many different cities but unfortunately now Las Vegas. read more

I would've given them a zero but I couldn't there was an outage for about 3 hours they didn't care and told me they don't compensate for lost of power and pretty much it's on me and they're the only energy company in the area so I'm stuck with them... read more

Moved recently and my energy bill doubled. I literally moved a couple of miles away and my house is the exact same size. I've tried to call NV energy multiple times only to be put on hold for at least an hour each time and then a recording comes on telling me that they are experiencing extremely high call volume and the call disconnects. I've tried to go online and look at my account for three days straight and none of the links work at all...I cannot even login. This is what happens when a company has full power over an industry. read more

NV Energy - brainless. I say this because when we all get our overpriced bills it is indicated on that bill the usage compared to last year. Of course we are all higher than last year. But it is the way they point this out indicating it is the homeowner at fault. Dah!! Did they ever think that it is perhaps due to rate increases. In summary I believe Nevadans have faced about a 32% hike since last year. Why does NV Energy fail to notice the real reason?!!! read more