I had my side mirror hit and luckily no shattered glass just the mirror was coming loose. I didn't…read moreknow what to do and I was in the area and needed an emergency so I headed to Brock which was the nearest auto shop and they were so quick about it and had my mirror fixed in no time. Thank you!

I moved here from WNC where I'd been going to the same dealer repair shop for 20 years. Finding a…read morecar repair shop you can trust when moving to a new city across the country is more stressful than finding a new doctor! I considered going to the Subaru dealer in Beaverton but I gravitated to Brock Automotive because of their stellar, glowing reviews. Glad I did. First, scheduling online is easy and they text you confirmations and reminders. They also respond to texts quickly and efficiently. Note that you will likely need to drop off your vehicle as they are very busy - another good sign! - and though I needed to leave my Subaru overnight, the repairs were done in a reasonable amount of time for the services required. What I also like is their system of 'needs attention, could wait, and doesn't need work' that is color-coded on their estimate sheet by Red, Yellow, and Green; as well the costs for the repairs are clear on that sheet. You can then decide what you want done, approve it, and they will begin the work on your car. My estimate is just what I paid, so zero surprises. Immediately walking in to their shop office, I was greeted cheerily and nicely by Coy--I felt comfortable and relaxed. Picking up my car, I was greeted by an owner, who was equally as cheerful and nice. My car was waiting for me right out front when I exited the office - everything was clean just as I'd left it. Awesome friendly people.

Another flawless experience with Jarid and the entire team at Matrix!! Was feeling a vibration…read moreabove 80 mph and had previously had my tires balanced elsewhere. Jarid said "give us a chance!" Like always, they nailed it. Looking forward to my next visit!!

I've been here twice now for two different maintenance items for my Porsche 718 Boxster. Here's…read morewhat I know: They are very nice and professional, they do work right the first time, they are all too happy to answer your questions, they have a nice waiting room with free Wi-Fi, etc. I'll be back for sure to save money and the hassle of doing things on such a nice car I've always wanted to own. You will be impressed, IMO.

Went in for my bronco sport for an emergency cv axel change. This was my first big repair so I was…read morevery selective about who to go to and I'm glad I chose them. Since then I have went to this location for everything including oil changes, transmission fluid change, tires. Thanks to Ernest and one of his top techs I'll be going to them for every repair and maintenance needs. It's rare that you find shops that actually care about customers and their cars. Quality service and excellent communication!

Paid GOOD money for tire installation and they didn't even have to unmount old tires, just install…read moreon to separate wheels I had. All seemed well at first but after I drove on the new tires, I had the classic symptoms of a wheel out of balance. I stopped back by to have them check it, and the manager immediately got very defensive and raised his voice at me that they already balanced them right and that I would have to pay to get them re-balanced. Well, any REPUTABLE shop would simply rebalance them but they refused without me having to pay again. I trusted them that it was done right, so I left, fairly intimidated by this manager. Well, I drove for a bit and it was still bothering me, so I had to pay ANOTHER shop to balance them, $84. Well guess what? ONE wheel was off by 1.75oz. I was in and out of that shop in 15 minutes but I wasted $84 and my time to fix what they should have done right the first time. AVOID this location, the managers ego may just cost you!

Best oil change and Dorman installation around on top of that they have some very honest mechanics…read morewhich is incredibly rare anymore so I elected to have a Dorman unit installed on my gladiator because I thought I might be in an early stage of a leak. I had some pooling in the valley, and frankly, I'm not a weekend warrior DIY guy. I worked apartment maintenance before becoming disabled, and people often do more damage than help working on things they have no business working on. I saw it in apartments--people hanging TVs without proper fasteners and not even having at least one side in a stud. I am not certified and don't want to risk my truck installing a fairly complicated part that can literally tank my engine. The thing is, there was no leak, and the mechanic really went looking for it. He called me up, said there was no leak, and even asked if I wanted to proceed--which I did. My truck drives better than ever. The work was very fairly priced and incredibly well done. What I saw was the remnants of people doing subpar oil changes and not cleaning up after themselves. I can't recommend this place enough for their services--11/10. It's been about 6 months, and I've driven the truck quite a bit since then, moving from Portland to Salem--11 trips totaling 600 miles. I got 19 mpg and get 17 in the city, which is as good as I can hope for.

As always, they take great care of me Steven over at the car wash totally hook me up. I had to go…read moreto Seattle so the guys and gals check my fluids. and topped me off even though I had 1000 miles before my next oil change was due. As always, thanks for keeping all four of our family's vehicles running smooth!

Megan and Dean are wonderful, highly recommend them for your VWAG vehicle!…read moreThis review is long overdue, I got connected with Futrell about 4 years ago after having picked up a VW Golf that supposedly had some aftermarket modifications that the dealer couldn't offer clarity on. After sending the VIN out to a handful of shops, Dean was one of few who responded, had worked on the vehicle, and was able to clear up some details. Since then, I've chosen Futrell as my go-to for routine and incidental maintenance. I especially appreciate their transparency, which is the most important aspect of interaction with a business for me. For more basic stuff, I prefer to do some of my own maintenance. In one case, there was an aspect of routine maintenance that we hadn't discussed when I dropped my vehicle off. Megan called to discuss that with me before the work was executed, giving me agency in whether or not I would handle that aspect of the service myself - something I really appreciated. In another case, I was dealing with a dying Turbo. Megan was very responsive in getting me an estimate and, since timing was a critical component of my decision making process, outlined projected timelines / availability for the repair. Megan wound up referring me to another shop across town that was able to get me back on the road sooner. I've previously dealt with other shops that try to secure paying work by telling the customer what they want to hear while failing to meet those expectations, the team at Futrell are looking out for what's in their clients' best interests and for that they have my loyalty.

I sensed that my 2010 Audi wasn't performing as usual. I took the car to Futrells Autowerks for an…read moreevaluation. They determined that it needed a new turbo charger. I was worried about getting a foreign car part before the tariffs kicked in but they went the extra mile and quickly ordered the part for me. They gave me a quote for the work and a time frame necessary for the repair. They not only met the time frame but the work came in lower priced than quoted. I was given wonderful personal service. I got a tour of the shop and I'm in awe. Thank you Meghan! Their lobby and waiting room reflect their passions for unusual guitars, skateboards, and Star Wars memorabilia. I would say that German made cars are their biggest passion. My car works like a charm as they went over and above with extra tasks that a car this old needed. I will never go to the dealer again. Futrell's has a customer for life as this is my forever car.

Went in as a walk-in cause I found a nail in my tire. Aaron, was super helpful and got me in to…read moreget it checked out and fixed. I thought I was going to be paying an arm and a leg, but when I went up to pay they told me to put my wallet away and it was on Aaron. I appreciate the kind gesture, especially cause they were super busy. Thank you for taking that nail out of my tire and fixing it fast.

I want to start off by saying they are reliable. When they say they will be done with your care,…read morethey mean it. i never have to wait extra long, and they seem to be always moving and getting stuff done. I would really love to see some other time selections, like name brands. I have ordered thru them before, but don't get the same deals you can get at Costco.

Was Abel to see us same day and finished the car in a day and a half. No hidden fees, great…read moreexplanation, very affordable. Solid team here, and performed the service in a very good manner. Well done! Definitely recommend. 1300 cheaper than the dealership. Same quality parts and service.

All members of staff were incredibly helpful! They showed genuine care for communication and…read moredisplayed a great sense of concern for fixing what could be wrong with my car. They established each step in their process, from diagnostic price to contacting me before they began any repairs so as to avoid any surprise charges. Very professional quality and care. (Very affordable as well!)

Both times, I took cars there they always find another thing to work on...as a favor to you. It's…read moretheir program to sell add-on work, confirmed by my uber driver who had the same on his old van which currently doesn't run. 2nd time my car was returned filthy and badly needing alignment due to the work but that wasn't mentioned when I picked it up. Upon return, no apology, no ownership, not even a my-bad. 2nd star because the oil leak was fixed.

Had an oil leak, called in and Mike picked up the phone. He let me know I can come in and get a…read morecomplementary inspection for the oil leak. I brought in my car and Mike let me know less than ten minutes later that my car had a loose oil filter. Super friendly people, I was even offered coffee and hot cocoa. Would recommend this shop if you're having any issues.

We were 3 days from moving out of state and my son's alternator goes out. Sultan was quick to get…read moreus in, prioritize us and get the work done at a very reasonable price. It is nice to find good, honest mechanics that you feel you can trust. We had the car back by early afternoon.

Nice experience overall. The mechanics were polite and knew what they were doing. The repair solved…read morethe problem, although I expected the car to be ready a bit sooner.

Speedy and kind service from a knowledgeable team! I came in for an oil change/filter replacement…read more They didn't have the air filter for my rig in stock so someone from their team ran to the auto parts store to get one for my replacement. Their prices are about the same, if not a little lower than Jiffy Lube down the street. But you get a complimentary car wash from these guys! Overall, couldn't recommend this place more.

Super awesome no frills oil change. If you know what you need it makes things easier. I always…read moredrive out here to get an oil change. They are super nice and fast about checking things. I really love the free car wash that comes with the service. They have the best prices in town for an oil change and not a lot of places can beat that.