I took my cadillac to NYE in Oneida ny. I told them that there was a short to ground on my CAN bus low wire and that I just put a new abs module in that I programmed through ACdelco and GMs techline connect because the short to ground fried my original ecmb. I literally told them that I programmed the new module to my VIN. and all the steps that they needed to do next. what do they do? reprogram my module and say they can't find the problem. waste of money and there technicians don't know how to do anything with a car other than screw people over and not fix anything. read more

Ross was extremely helpful and knowledgeable. He helped me right away and explained everything about the vehicle and the buying process in detail. I will definitely purchase another vehicle from him in the future. Thankyou Ross read more

Drove 2 hours to test drive and look at a truck. Put a deposit on the truck. As soon as we walked into the dealership and met our salesperson he talked to his manager. Immediately the manager JOE began yelling at him. Right off the bat he knew he wasn't going to meet our payment and wasn't even willing to talk to us because he had someone else looking at the truck. So you took our deposit bit weren't even willing to have the courage to call us and tell us no deal? I appreciate Ethan for taking the time to talk to us and go to bat for us. I do not appreciate JOE for his pompous and arrogant attitude or for assuming things he knows nothing about. No our truck doesn't need tires or brakes. I also do not appreciate the less than shoddy poor business tactics employed by JOE. If someone takes interest enough to put money down to hold a vehicle and drive two hours it's because they are highly interested. As far as I'm concerned NYE is a joke. After reading other reviews it would seem that they did us a favor as they cannot deliver on promises be it warranty, service , or even a fair deal. To Ethan: you're a bright young man. Don't ever let anyone bully you the way we just saw. To JOE: you're a grown man. You know better. DO BETTER!!!! read more

Can't say enough about this group and their staff. They will go above and beyond to get you the best price and the exact car you want. I will be coming back, my wife will be coming back and all of my friends and family. Red carpet treatment at its finest! Thanks guys! read more

I brought my Dodge Durango in because the air conditioner stopped cooling. The service department had the vehicle for an entire day and was supposed to test it. They charged me close to $200 for a supposed diagnosis. They told me it must have leaking lines and would cost $3000 to fix. I took it to another repair shop for a second opinion who charged it up, found a fuse was blown and it worked fine. It has not lost cooling power for almost a year now. Nye has no integrity. read more

These guys are price swindlers. The first thing I asked when I called was, "do you sell your cars at MSRP" and the sales rep said "yes". He asked me where I was calling from, and I said "Wisconsin". So he knew I was looking for a Prius Prime from far out of state. By the time we got to initializing the paperwork to reserve, he went and talked to his supervisor and came back with a, "Hey sorry but we have a policy to sell $1000 extra to out of state buyers"... I immediately said no I'll look somewhere else. This is classic price gouging. They went back on their word after realizing they want to take advantage of the fact I'm looking for a car 3-4 states away. I'm NEVER gonna look to do business with these folks again. read more

Eric Brockway is the man at NYE to help you out if you need anything. I bought several vehicles from Eric and he continues to help me with any and all car issues. Eric continues to be there for you even long after you've driven your new purchase off the lot. read more

I contacted NYE's online specialist to ask a simple question; do you have a specific vehicle in stock? I didn't ask them to find the vehicle for me nor did I ask them to contact me when one comes in, I asked do you have one IN STOCK. Could not get a simple answer without giving them my phone number or e-mail address. Great way to turn off customers Dan. read more

The good does not out weigh the bad here. I have used Nye Chrysler ("the bad") and Nye Ford ("the good"). Nye Chrysler took almost 2 months for a warranty repair. It was about a month before they got me into a rental. At that point I was told 5 days which was closer to an additional 30 days before I got my vehicle back. When I did get my vehicle back there were oily hand prints on the hood and driver side fender and inside on the driver side and center of the dash. A few minor scratches limited to the driver side also which can be attributed to tool marks to "pop" the plastic rivets around the wheel well. Nye Chrysler, Dodge, Jeep and Ram: I have been there a few times with different vehicles and for the most part in the past I would have given them 2 stars (3 stars at most). This last time I would have given them 0 stars if that was an option. There service which was mediocre at best in the past has gotten worse and in my opinion is currently dreadful. The good: Nye Ford I could consistently give 4 or 5 stars. Overall, at Nye Chrysler, in my experience expect warranty work to take forever and for them to delay for as long as possible. I am still torn as to whether to use Nye Ford after the latest experience with Nye Chrysler. I think in the long run it will just be safer to find a new dealership. If asked I would tell anybody to go anywhere else for their maintenance needs. If it's warranty work I have had no issues with Chrysler in Rome, NY. read more

after driving for an hour I reached nye ford to look at a Ford edge.after walking around the Ford edges not one sales person came out to help me.one did watch me walking around the cars but made no attempt to help.how sad that was after driving an hour and it was nothing more then a wast of my time and gas.i would never send anyone there as this place is a joke. as for me I will go to west herr instead. thank you nye for nothing,you tv ads are a joke and this dealer is a good one to stay away from. read more

before this dealership was sold this year it was good, they actually cared about the customers. However, now is a completely different story. They had me driving on broken parts for 5 1/2 months, inspected my car with a broken exhaust. They do a terrible job, avoid them unless you want to pay way too much for slipshod work read more

Went for an inspection and waited 2 months for parts Finally bought the parts myself ( that were supposedly unavailable) from another dodge dealer Picked up my vehicle and the inside was in disarray, other peoples coffee cups were left, seats were covered in soot and the driver's seat belt won't retract read more

Do not even consider this dealersip. In 30 years of car buying I've never experienced such poor service as I have with Nye Toyota. Need your Toyota repaired, GO ELSEWHERE! Arrogant and rude employees - and they treat the customer with disrespect. No body or prep shop either so don't count on quality in delivery of a vehicle. read more

I actually never bought a car from Nye -- (too far) however, the people I was in contact with were so courteous, nice and appreciative to me even though I didn't buy a vehicle from them. They did steer me to a dealership closer to me. If you're in Oneida, I would recommend Nye Automotive Group for your next car purchase. read more